Shea Homes Reviews in Ventura, CA

Shea has their act together. They care about your satisfaction and getting it right for the customer.

We would emphasize the excellent manage support

A good product creates demand on its own especially one that meets market needs. It is more likely than not when demand is significantly higher than demand, sales staff turns arrogant. Not so in this case. We had a wonderful buying experience.

We watched our home being built and we have been very impressed with the quality and workmanship of the house.

Representatives were easy to work with and followed up fast on promises made .

Very positive experience Only suggestion is a formal checklist

Still have unresolved issue with washing machine..

Exceptionally appealing project, homes, and designs. Good value for money. Sales experience extremely professional and transparent. Too many punch list items at close of escrow and I should have insisted they fixed more things before close as finishing things up as been ragged and slow.

The Sales team is very knowledgeable and responsive to questions. We were remote buyers from another part of the state and able to conduct most business by phone and video calls. All our questions were handled within a day and they even provided photos of our home during the building process. The overall design is beautiful and the Design Center support for selecting options was easy and well coordinated to our style. The build quality is very good and has great functional features. I recommend Shea Homes to friends and family.

Shea's approach has been very professional. They kept us well informed throughout the process. The onsite sales staff was always very helpful and answered our questions without hesitation. Finally, they worked very hard to meet their stated project timelines and our house was completed on time as committed.

I have some issues with the design of the house and the community, but overall Shea has done a great job. They have been very responsive taking corrective actions to the few issues that have come up in the 2 months that I have lived in the house.

The agent we worked with was Leslie & she was outstanding from beginning to end. We waited a long time to get notified & the prices of the models kept going up substantially. We love our new house, but there are many flaws in the painting, cabinetry, stucco. Shea seems to do a good job in getting those flaws fixed with Will & Matt.

This builder will stay around and correct any issues that were not done right.

The house is great and they built it pretty quickly. But as with any multiunit that supposed by the deadline to please buyers the workmanship suffers and the result shows it. The warranty is great but certain things can’t be fixed since you already live in the house and it is hard to get people to come out to fix things.

Pleasant people to deal with.. sales office has excellent representation

everyone has been great so far - Will responds immediately and does his best to solve problems as soon as possible - Jeanie and shannon are always available to help. great support and customer service so far!

Well, it took a very long time to get the house but, it was worth the wait. First and foremost, the location is premium! The builder kept many of the older trees and blended water tolerant plants to create an open, green environment The architecture, aligned to Feng Shui principles, reinforces the feeling of harmony and tranquility reflected in the community. Finally, I have to truly say that Philippe's genius matched us with the most delightful neighbors. Wayne and I feel grateful and fortunate to have found our last home. Thank you, Shea,

Good quality and great customer support

The ladies in the office were extremely pleasant and very helpful. They gave us and continue to give us lots of useful information.

The location is fantastic... The quality, communication and sales efforts were first class! The upgrade process was grueling but worthwhile. A few glitches but that's expected! All in all, The Grove is a Homerun... and the folks are very professional to work with.

But communication was very poor. They communicate mostly by email. Many times they are sending you documents to sign without anyone explaining to you what this new document is and if/or why you need to sign it. The local team was mostly accessible to answer questions or meet with me to go over things at my request. Particular thanks to Patti at the main office who was a gem, and helped me and my realtor tremendously.

the team was very helpful and informative.

Pros: quality of work is good. Shea builds good solid homes. I think this is developing into a really good community. They have been responsive to issues, and they are fixing. The warranty specialist is super friendly, does a good job making his rounds and getting things fixed. Value for price is good for this area and only getting more expensive. Has a community pool and developing pocket parks. The folks in the model home offices are very nice friendly and helpful, even after you move in, they are there to assist if you have any questions. Has an HOA Cons: Water heater is electric which is fine, but it is really noisy as the built in fan has to run for an hour or more every time you take a shower or use hot water. And the water heater is situated near the bedrooms or next to an office which will run at night or morning and makes it difficult to work or you have to have your bedroom door closed in order to relax in your room or sleep. Note that you cannot have a full salt soft water system installed which is tricky to keep your appliances and faucets clear from hard water deposits. You have to maintain and or eventually replace faucets which is really unfortunate. Would be nice if they could add sport courts such as pickle ball/tennis courts etc. as there are not many things to do in the area that are walking distance. Has an HOA I would give it 5 stars if it wasn't for the water Heater and not being able to set up a full salt soft water system. ... More

I was out of my element, having never bought a home by myself. It was an orderly transition, with help available when needed.

Better quality than many new home builders.