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- Ventura, CA
Shea Homes Reviews in Ventura, CA
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What Ventura Homeowners Have to Say About Shea Homes.
Read all 69 verified reviews from homeowners that built a new home with Shea Homes in the Ventura area. Ventura homeowners have rated Shea Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Shea Homes in Ventura Area
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Customer Reviews
Shannon, the sales rep and John, construction supervisor are super. We have found many items that needed repairs (like. electric wires not connected correctly) and some fixtures look like contractor went cheap. Overall happy with home but expected a li
- Steven S.
- Verified HomeBuyer
- January 14, 2023
- Camarillo, CA
See above for comments in this section.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Shea Homes-Family - Hmthe finish work is poor.
- Carole F.
- Verified HomeBuyer
- February 16, 2022
- Camarillo, CA
Hmthe finish work is poor.
Total Score 3
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
A mixed bag
- Anonymous
- Verified HomeBuyer
- December 08, 2022
- Camarillo, CA
The sales team was outstanding, and structurally, we love the house. The floor plan works well for us, and the house itself is well built. But the quality and condition of the appliances is another story. The dishwasher and hot water heater were defective when installed and were not repaired promptly. The kitchen faucet turned on by itself, wasting considerable water. These things shouldn't be happening in an expensive, brand-new house.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Fay
- Anonymous
- Verified HomeBuyer
- November 23, 2022
- Camarillo, CA
The builder used cheep stuff
Total Score 3
Quality 3
Trustworthiness 5
Value 3
Responsiveness 3
The Grove at Pomelo
- Richard R.
- Verified HomeBuyer
- March 28, 2023
- Camarillo, CA
All in all, Shea was great. The only negative aspect is the White Gloves Service was very poor in that they did not take enough time to explain all the smart home apps and how, to use them. Very Poor.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Shea Homes - Overall good experience until the final walkthrough.
- Stuart G.
- Verified HomeBuyer
- August 30, 2022
- Camarillo, CA
Overall good experience until the final walkthrough. None of the punch list items had been taken care of so we refused to close escrow until they were. Delayed closing by 5 days. Never received refrigerator which we paid for so had to get refund for that. There was a disconnect between sales, construction, & customer service. No one seemed to be on the same page. We were a previous Shea customer in Trilogy community and the process with that transacton was much more seamless & better coordinated. It is production construction so they are pushing out homes as fast as possible so I guess that ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Need to be sure all appliances are working from day 1.
- Judith S.
- Verified HomeBuyer
- November 23, 2021
- Camarillo, CA
Please be sure to check all appliances, my oven hasn’t worked from day 1 to now day 60 something, difficult to get assistance thru GE and thru the builder, doing it on my own thru constant calling of GE. Also upgraded painting, cabinet work, etc. has flaws, mostly cosmetic, however, been told it was difficult to get the proper help. The builder has sent people to try to fix the flaws, however, I though I was finished with workers coming into my new home. Speaking to other new residents and they seem to have similar issues.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
The Grove, Camarillo, California
- Anonymous
- Verified HomeBuyer
- October 20, 2022
- Camarillo, CA
There were a few "bumps" in the road before the home closure. Overall, however, it was a good experience. The salespeople were friendly and accommodating. That said, we have had a number of issues that needed to be addressed and, as of now, nearly six months later, some of those issues are still outstanding. Not everything was finished before we took ownership of the property in August of 2022. We understand we are not the only new homeowners in this development, but the response times are not always acceptable. In addition, there are times we have not been notified when the individuals ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
We loved working with Jeannie and Lesley
- Trudi Y.
- Verified HomeBuyer
- December 28, 2021
- Camarillo, CA
It was a pleasant experience, however we have an awful brick wall all around our property that is a terrible eyesore and nothing has been done about this, we bought a premium lot with no one next to us and now we have no view whatsoever.
Total Score 3
Quality 2
Trustworthiness 3
Value 5
Responsiveness 2
Communication is the key to trust
- Richard W.
- Verified HomeBuyer
- March 03, 2022
- Camarillo, CA
Due to builder negligence, we experienced a flood in our home the day before we were scheduled to move in. Your Project Manager did a great job getting the various subs out to repair all the damage. I sent a letter asking to be reimbursed for the cost of our mortgage during the time we had no use of the home (15 days) in addition to the other out of pocket costs of rent and electricity. Shea paid the 2 expenses, but offered no reason why they would not consider the mortgage cost. A simple letter with a reason would have been nice in addition to perhaps recognizing all the stress and worry ...
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Smart home features are annoying, don't work well and unwanted by most owners I have spoken with. We have spent thousands to replace faucets and correct very slow delivery of hot water to taps throughout the house. If people want inconvenience or ith.
- Mark S.
- Verified HomeBuyer
- June 01, 2022
- Camarillo, CA
plumbing continued...then smart home should be an option,..not an expensive experiment forced upon your buyers. In addition, SST is giving Shea a black eye. The techs are incompetent, make things worse, must be continually called back for the same issues. Techs from Spectrum have fixed the problems that SST white glove created. Except for the area around the clubhouse the common area landscape is pathetic, most of it poorly planned and selected and even dying. Overall several levels below what we have seen in other Shea projects such as Trilogy in Nipomo.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
Shea Homes - The buyer must ask questions.
- Tina A.
- Verified HomeBuyer
- July 19, 2022
- Camarillo, CA
The buyer must ask questions. Example: Find out if interior paint can be upgraded. More orientation on light switches, waterless tank, and thermostat. Concrete and paint spills on entrance stoop and patio. I'm still waiting for a stovetop and additional water tank remote. This is beyond reps control. He is very responsive. I appreciate his efforts.
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 4
Lot of issues Frustration after moving in
- Patrick P.
- Verified HomeBuyer
- October 07, 2022
- Camarillo, CA
Working with Gretchen, our designer, was great and Shannon was good too. However, once we moved in, there were a number of problems found which I doubt any inspections were even done from any of the work that was done. After two months, we still have some major issues including cracked, chipped, missing stones w/ discolored grout and our back wall having water damage already from the neighbors higher up causing some flooding. This should have had a proper seal from our ground up 3 bricks to where the neighbor ground level. We have had other issues but they are too many to list here. Some of ...
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Overall poor follow up when issues pointed out
- Anonymous
- Verified HomeBuyer
- October 19, 2022
- Camarillo, CA
Excellent sales team - great to work with. Always promptly got answers to any questions. Building team - average. Seemed to do a good job EXCEPT in a couple of instances - once the wrong product was installed and they resisted correcting it (I had to repeatedly say it must be addressed), once when they installed something in the wrong location that was specified in the contract and they resisted correcting it (I had to point out legal agreement twice before correction made), Post purchase team - horrible. Found out a few days after move in that the air conditioning didn't work at all ...
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
salespeople did not communicate how viewable my yard would be to my neighbor
- Anonymous
- Verified HomeBuyer
- August 10, 2024
- Ventura, CA
The inside of the home is very nice, and I'm happy with it; however, and it's a BIG ONE. When I walk to my back yard, my neighbors and I can see 100% of everyone's yard. There is zero privacy. They could have raised the fence or at least told me because had I known, I would not have purchased this condo.
Shea Homes responded:
We appreciate you for sharing your experience. Since you have commented anonymously, we can't reach out to you directly. Thank you!
Total Score 2
Quality 4
Trustworthiness 1
Value 2
Responsiveness 2
Buyer Beware The Grove!
- Anonymous
- Verified HomeBuyer
- November 12, 2021
- Camarillo, CA
Electronic devices and software don't function properly at The Grove, making it frustrating and wasting time, especially for a 55+ Active Adult community. Numerous repeat requests to customer service and numerous repeat visits by the trades to repair or replace defective equipment. Rinnai tankless water heater, canned lights, smart light switches, and Eero wifi are among the major problems.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Overall bad
- Jordan R.
- Verified HomeBuyer
- January 03, 2024
- Ventura, CA
The quality of work and attention to detail is seriously lacking. For a nearly 1,000,000 dollar home you’d expect a lot more in terms of finishing. The baseboards bow inward in some areas, the staircase where the dry wall meets the flooring is atrocious, and nearly all the downstairs light dimmers are making a buzzing noise. There are multiple areas where the drywall seams are noticeable and even lumpy. The tile work in the bathrooms is horrible in some areas and the master bath shower glass is scratched. Also there is unique touch at the top of the stairs beneath the newel post where the 3/4 ...
Shea Homes responded:
Hi Jordan- Thank you for sharing your experience. Our Warranty Manager will be reaching out to you shortly to review.
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Workmanship is awful. Attempted to patch poor quality. Can’t get things fixed. Always saying this is not a custom house. Wow a million dollar tract home. Amazing
- Keith B.
- Verified HomeBuyer
- October 25, 2022
- Camarillo, CA
A million dollar tract home. Amazing 0
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Shea Homes - Bad quality and bad electronic things doors leak and mismatched
- Sheldon Q.
- Verified HomeBuyer
- December 29, 2021
- Camarillo, CA
Bad quality and bad electronic things doors leak and mismatched
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
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