Shea Homes Reviews in Denver, CO

Easy to work with and enjoyable staff throughout the process.

We have an incredible home. When building a home you're always going to run into small issues. The sales team committed to a few things that didn't end up happening. And the initial site plan was WAY off and without pouring $50k into our backyard it is completely useless. Our house should have been a garden level or walk out. Instead we got a huge retaining wall and two very dangerous "to code" drop offs from our back patio. Also, the survey listed this community as Parker... Our address is Lone Tree and the developer messed our address up on multiple occasions which creates a laundry list of issues. Overall we are very happy with the product, just disappointed in a couple of small items with the Shea office team. The field team was amazing. ... More

We had a good experience

The majority of the experience has been awesome. Many of the personnel with whom we have interacted have been outstanding. Mac, Dave, Erin, Mitch, and Suzanne. - Top notch- - Many small items create big headache. Overall great experience, but Shea drops the ball on several aspects which reflect a lack of vision and consideration for residents - 2 HOA organizations to pay every month - system is subpar and cannot handle bandwidth. Must login to the same system using two different account numbers to pay HOA dues. No auto-pay options. Never heard of this. Why 2 logins? I live in 1 neighborhood. If Shea has subcontracted out services, it is Shea's responsibility to then divide up the money and pay what is due to whoever. NOT the resident. - the fence is put on the homeowners, This creates an extremely awkward situation with new relationships with neighbors. residents with dogs have to suffer through movein and the period before a fence can be installed. We must reach out to get the email for neighbors to try and coordinate the plan and payment. My neighbor has elected to not pay me for the fence I coordinated, scheduled for install, and handled in full, This is Shea's responsibility and they have fallen WAY short by throwing this on new homeowners. Do you sell a house with a driveway. I paid >$600,000 for a new home... you can't install a fence??? ignorance! - The majority of homeowners have a truck. Driveways are not long enough for a fullsize truck to park, A mid size truck barely fits, forcing parking on the street. I paid for a decent sized yard and Shea leaves everyone's setback the same. If I purchased a larger yard, my front AND back yard should be larger. I didn't purchase a large yard so the front of my house sits directly on the sidewalk. Balance out the front/back yards for those who paid for more space. Maybe we wanted a longer driveway so we could park in our own property. This is an EXTREMELY ignorant design for an experienced community builder like Shea, who restricts street parking. I'm sure complaints will start before long about vehicles parked on the street, but Shea has caused the issue and there is no solution. Mini driveways do not facilitate vehicle ownership in the USA in 2022. This might make sense in Europe where they restrict vehicle size, but here it provides benefit for Shea to sell more properties and make more money while creating headaches for their unsuspecting new residents. - concrete is problematic. basement, garage, and driveway are already cracked in the field and in the joints after less than 12 months in service. Shea warranty on concrete is insufficient. Concrete will continue to crack and grow larger until after Shea warranty expires, becoming the problem of the homeowner after Shea walks away. Poor quality and workmanship in concrete - many of the screens were bent when forced into the frame, and others were left partially installed because they could not be bent enough and the installer walked away ... More

Compared to other new builds. The quality for price is outstanding. We haven't encountered many issues with the house, and the few we have were corrected quickly by Shea's warranty department.

For us it was a no brained to go with a new build and we are so happy that it ended up being Shea.

Great product- solid design features.

Had good experience with sales staff. Construction is really good quality. Stuck to timelines and kept me informed. Everyone was available for questions and answered them timely.

Overall was good experience. Sales team was responsive and helpful. Wish they had more options on some things like insulation between floors to reduce noise, option for high end appliances like Wolf, laminate on stairs to garage, frosted windows, and more. Had few minor issues when moving in, but most were addressed quickly. One thing was a pain and that was an issue with the front door lock. Shea said I had to work with vendor to get a replacement lock which was time consuming. I would have expected them to resolve it with the vendor.

Overall my experience was very good. The teams were responsive during the build process. After move-in, I sometimes feel that my warranty rep and I are not communicating the best, but I still have the 5 and 11 month visits to make sure everything gets worked out.

Jaime was very healthy in sales office and Brooke was outstanding seeing things that needed corrected at the one month repair period.

I appreciated the professionalism of the staff throughout our home buying process. I felt comfortable discussing issues that arise and confident that they would be resolved. I did not like that we had to had to do our walkthrough and close on our purchase before everything was completed. There are many issues we found after we’ve moved in that we now have to address through the warranty department. It’s frustrating having to book appointments and take time off work to handle these issues. Additionally, there were minor changes we wished Shea had offered like adding or moving outlets or putting in a regular bathroom door that are difficult and expensive to make after construction. Considering how much this house cost, this makes the value for the price paid significantly lower. ... More

We are happy to do bussiness with Sbea

Shea has been very responsive to issues. The quality of the home is very good.

When going over the options the sales team encouraged you to shop around for the best options for your needs and lifestyle. They didn’t try to encourage you to just buy what they offered.

Overall the home is solid. Sales office was professional and responsive to questions during the purchase and prior to closing. However, the inability to make simple electrical or plumbing change to the interior "cookie cutter" electrical and plumbing design was frustrating! Very surprised at some of the pre-determined choices. It's the "details". Why puts a shingle roofs on an a $700k home in hail country? (We Understand costs...) Why put decor electrical switches throughout the home, but "old style" (round) plugs? They don't match. Upgraded to a tankless water heater, but "recirculation" plumbing upgrade was not offered as an upgrade to accompany to tankless heater. Very poor "stewardship" of completed trades' work by follow-on tradesmen. (Examples available). Lots of patching and fixing prior to move-in. For example, the upgraded stair railing looks Great, now; but the patches required to fix all the dents and scratches can be felt as one runs their hand along the railing. Excellent, excellent warranty follow-up by Shea's representative. "Above and beyond!" Again, overall a "solid" home which we hope to enjoy for many years to come. Just some annoying small details which would not take much work to correct. ... More

Overall experience was good and we are happy either way our home and especially the lot .

Shea does a really great job with their new builds. We were surprised how close they stuck to the original schedule despite all of the shortages and supply chain issues. After moving in there were a few issues that have taken a long time to resolve. Our water heater was supposed to have a recirculation pump, for example. 2 months in and the recirculation pump still isn't functioning after multiple visits from plumbers and the customer care team. Overall we're happy despite the minor issues.

Overall the experience was good. Definitely frustrating that they raised prices as much as they have. Priced us out of upgrades we would have wanted. The sales and building process was fairly straightforward, but definitely took longer than they thought it would.

Had a great experience with shea.

This was our first experience dealing with a large builder and we were pleasantly surprised. They were very responsive to our questions and concerns and they got the home done on time - even in the middle of a pandemic.

Buying a house from Shea Homes has been nothing but an amazing experience. We are extremely pleased with the service that the whole team has provided.

Overall a good experience. Warranty issues and communication could improve.

The home took a little more time to be built than expected. They did not have framers for 3 months. Shea mortgage did not contact us 90 days out as promised. I had to call them. Brandon was very professional and helpful and continues to be when ever I have questions. Overall, satisfied with product after being in 2 months.

There was a change in warranty specialist which caused the issues to be delayed. Hopefully Shea Homes takes care of this transition process so the home owner is not affected.