Shea Homes Reviews in Denver, CO

For us it was a no brained to go with a new build and we are so happy that it ended up being Shea.

Had a great experience with shea.

Great product- solid design features.

When going over the options the sales team encouraged you to shop around for the best options for your needs and lifestyle. They didn’t try to encourage you to just buy what they offered.

Overall the home is solid. Sales office was professional and responsive to questions during the purchase and prior to closing. However, the inability to make simple electrical or plumbing change to the interior "cookie cutter" electrical and plumbing design was frustrating! Very surprised at some of the pre-determined choices. It's the "details". Why puts a shingle roofs on an a $700k home in hail country? (We Understand costs...) Why put decor electrical switches throughout the home, but "old style" (round) plugs? They don't match. Upgraded to a tankless water heater, but "recirculation" plumbing upgrade was not offered as an upgrade to accompany to tankless heater. Very poor "stewardship" of completed trades' work by follow-on tradesmen. (Examples available). Lots of patching and fixing prior to move-in. For example, the upgraded stair railing looks Great, now; but the patches required to fix all the dents and scratches can be felt as one runs their hand along the railing. Excellent, excellent warranty follow-up by Shea's representative. "Above and beyond!" Again, overall a "solid" home which we hope to enjoy for many years to come. Just some annoying small details which would not take much work to correct. ... More

This was our first experience dealing with a large builder and we were pleasantly surprised. They were very responsive to our questions and concerns and they got the home done on time - even in the middle of a pandemic.

Had good experience with sales staff. Construction is really good quality. Stuck to timelines and kept me informed. Everyone was available for questions and answered them timely.

Buying a house from Shea Homes has been nothing but an amazing experience. We are extremely pleased with the service that the whole team has provided.

It’s hard for me to accept that when you buy a home the brand new oven trips the breaker. Shea knew before the purchase and said nothing. Now I’m stuck waiting on a part that is three more weeks out to hopefully fix the issue. It’s already been 10’ weeks. I’ve now learned it’s a know issue with many homes in the area. Pretty disappointing for a brand new home:

Sales team was great. Warranty representative and response is terrible.

Overall a good experience. Warranty issues and communication could improve.

The home took a little more time to be built than expected. They did not have framers for 3 months. Shea mortgage did not contact us 90 days out as promised. I had to call them. Brandon was very professional and helpful and continues to be when ever I have questions. Overall, satisfied with product after being in 2 months.

Generally good production build experience. Would have liked more flexibility with options and finishing, such as built-in cabinetry and shelving in the great room and study, or requiring the Shea pre-defined basement finish floor plan to get 10' foundation walls.

There was a change in warranty specialist which caused the issues to be delayed. Hopefully Shea Homes takes care of this transition process so the home owner is not affected.

Most of our house is great. The quality of most of what we have is awesome. But the details do matter and it does feel like we have some issues that Shea just isn't able to resolve -- Starting with the fact that our carpet is ruined after less than 2 months because it's impossible to clean, it pills constantly. And when it pills, it runs and loses its pattern for inches that are very noticeable. Our appliances don't match - for some inexplicable reason. And despite every attempt to get our "smart house" to connect our outlets to the app provided, we still have issues with these light switches. Do I love the house on the whole? Yes. But when you buy a million dollar house - you expect the details to be at their best. ... More

garages are extremely small and no 4 car option. Numerous issues in need of correcting after close. Appliance options are poor. Monogram is a terrible product! There's no flexibility in finishes and few options.

Shea's sales, project management, and warranty team were great. Trade work wasn't what I am use to for a Shea product.

Communication from the Sales Department has been exceptional. Understanding that we purchased our home at the onset of the COVID Pandemic, there have been some challenges; communication from trades & completion of punchlists have been the largest hurdle. All in all, we love our home and have enjoyed the process.

Overall, better than our last builder.

Where was the quality control? We have had nothing but MEP issues since we moved in.

Shea has a reputation for high quality homes, but our experience was different. Their vendors did a poor job on quality control across the board from cabinets to painting to cleanliness. They have been good about getting things fixed and repaired, but the experience has been disappointing.

Shea seems more committed to the building process and following established protocol vs. delighting the customer when a problem surfaces or a simple request is made.

Overall quality of home is very good. Warranty service on construction defects excellent. Value for money in today’s market is questionable, but that is an individual choice. Having owned 8 brand new homes in that last 49 years, Shes is good only disappointment is lack of attention to yards outdoors. Enough said.

The warranty representative was responsive

Three items: 1. Our experience to date with SheaConnect has not been pleasant. The WiFi shut down, taking the applications, plus our printer and the WiFi functions on my cell phone with it. 2. We can not add a security front door to our home because there is a beam on the ceiling that prevents a door from opening outward. I consider this a design flaw. 3. There is no electrical outlet on or in the area of the front porch. The steps are shaded and we need electric pads to melt snow and ice on the steps. Another flaw not obvious until winter arrives.