Shea Homes Reviews in Denver, CO

Communication from the Sales Department has been exceptional. Understanding that we purchased our home at the onset of the COVID Pandemic, there have been some challenges; communication from trades & completion of punchlists have been the largest hurdle. All in all, we love our home and have enjoyed the process.

Most of our house is great. The quality of most of what we have is awesome. But the details do matter and it does feel like we have some issues that Shea just isn't able to resolve -- Starting with the fact that our carpet is ruined after less than 2 months because it's impossible to clean, it pills constantly. And when it pills, it runs and loses its pattern for inches that are very noticeable. Our appliances don't match - for some inexplicable reason. And despite every attempt to get our "smart house" to connect our outlets to the app provided, we still have issues with these light switches. Do I love the house on the whole? Yes. But when you buy a million dollar house - you expect the details to be at their best. ... More

Shea's sales, project management, and warranty team were great. Trade work wasn't what I am use to for a Shea product.

Generally good production build experience. Would have liked more flexibility with options and finishing, such as built-in cabinetry and shelving in the great room and study, or requiring the Shea pre-defined basement finish floor plan to get 10' foundation walls.

garages are extremely small and no 4 car option. Numerous issues in need of correcting after close. Appliance options are poor. Monogram is a terrible product! There's no flexibility in finishes and few options.

Sales team was great. Warranty representative and response is terrible.

Where was the quality control? We have had nothing but MEP issues since we moved in.

Hi there, I am a real estate professional and the purchasing process was average, if not below average. The design center was fun and wish we had more options for things such as solid core doors, different texture, etc. At this price point you would think you’d have the option to select things like this. Onto the post-closing has been excellent and exceptional. Anytime I’ve had a problem, it’s been handled with no push back. This has made up for the upfront disappointment.

Shea has a reputation for high quality homes, but our experience was different. Their vendors did a poor job on quality control across the board from cabinets to painting to cleanliness. They have been good about getting things fixed and repaired, but the experience has been disappointing.

Shea seems more committed to the building process and following established protocol vs. delighting the customer when a problem surfaces or a simple request is made.

Three items: 1. Our experience to date with SheaConnect has not been pleasant. The WiFi shut down, taking the applications, plus our printer and the WiFi functions on my cell phone with it. 2. We can not add a security front door to our home because there is a beam on the ceiling that prevents a door from opening outward. I consider this a design flaw. 3. There is no electrical outlet on or in the area of the front porch. The steps are shaded and we need electric pads to melt snow and ice on the steps. Another flaw not obvious until winter arrives.

We expected a lot more from Shea Homes, especially in quality of workmanship. The COVID excuse needs to stop, yes supply chain issues still exist but quality of workmanship should still be priority one. Everything was going great right up until 2 months prior to closing when oversight of final build went out the window, When we did a walk through and blue taped everything, hardly anything had been fixed when we closed and moved in, it literally looked like they just went in an removed all the taped items and called it good. The house was filthy with paint and paint can marks on the LVP flooring, dirt on floors and walls etc. We were shocked at how dirty the place felt. In fairness, Shea has been outstanding with our concerns, complaints and trying to make things right, but it has been a tremendous amount of work on our part to schedule all of these trades to come fix everything. ... More

Shea is already above the rest of the builders in Colorado. However, they are not fulling living up to their perceived reputation. Communication, communication, communication is big in the world between customers and the business. It is just as important internally in a business. Shea has a lot of work to do with communication. Lastly, I would say Shea could do a regular audit of their employees’ job performances. Of the handful of employees I interacted with, there were a couple that had competency issues with job duties. Aside from the previous faults, I do like my house and quality within.

The buying process was mostly good but at times we found it difficult to collaborate on issues or concerns and are still dealing with a couple of items. We're also very disappointed with the dual metro district situation and that added lifetime cost of ownership.

Shea is a good builder. We've built two homes with them, However the Canyons home has sloppy workmanship. Many items were installed wrong, banged up, loose, missing, incomplete, not working etc

Good communication and follow up by sales staff, construction supervisors, and warranty rep. Very professional. Homes are very close together, Design Center choices somewhat limited. Quality of workmanship and attention to detail by subcontractors is lacking, especially by painters., GE appliances have many issues, and GE has horrible customer service for warranty repairs.

The warranty representative was responsive

Overall we are pleased with the price for the quality. We did not like the lack of communication and taking sometimes 2 weeks to get a response to a question. We also only got updates every 2 weeks by email, no calls, no customer service in that regard. Most emails were along the lines of "hey we got your framing done, next is air conditioning" with no timeline, no response to my question on when the hvac crew would be there. They never confirmed anything related to the schedule until it was already completed. I spoke with their Director of Construction Shawn and he was short, wouldn't offer any information on when they were scheduling tasks to be completed and essentially laughed when I asked for a concession because we were told at contract 7-9 months when it took 12 months and 9 days from contract to closing. At the end, we are paying $700 more a month because they could not complete the home in 9 months or less due to interest rates. I have spent 20 years in the residential construction and home building business and this was not the norm even with the supply chain and labor struggles in the market. The super that finished our home didn't complete 75% of the list we made 8 days before closing. On the final sign off the day before closing we noted most of those items and the painters had shown up as we were leaving. Not the way to do business and we spent most of the 12 months frustrated with Shea Homes and there just wasn't much we could do about it. Here we are 2 months post closing and we still are waiting another week to get the items that were supposed to be done prior to closing completed. ... More

The design portion of the home building process with Shea was great. However, the construction portion lacked in terms of communication and willingness to correct mistakes.

Way too many problems with the home. Poor workmanship overall.

We have been very disappointed on the quality of workmanship on a home from Shea that has been so highly regarded. We have been in our home for almost 5 months and they are still trying to take care of our 1 month warranty work. When a homeowner points out poor quality of work, it should be taken care of, not argued about.

The experience up to the closing was great, but once you sign your name on the dotted line, good luck getting anything done. The warranty department is like pulling your own teeth, they have a lot of excuses for any problems you bring up, after you move in you’ll start finding issues with the poor workmanship.

The cheapest materials are used and the upgrades are way overpriced.

Sales team was very friendly and knowledgeable. They made the purchasing process fairly easy. Our issues started toward the end of the construction process: inconsistent quality control, pipes that were hanging 12 inches lower than they should have been in the basement, and a water heater that needed to be moved 3 different times. It was difficult to get concerns addressed throughout construction and during the final walkthroughs. We kept being told “well, it was built to our standards.” If that’s truly the case, Shea Homes needs to re-examine its standards. The goal was clearly to build our home as quickly as possible without much attention to detail. We were hoping for a much more positive experience after the great service we received from the sales team. ... More

Major communication issues from beginning to end, hard to get timely resolution on issues, missing appliances is an ongoing issue. It will be a beautiful house...once all the issues are finally resolved. Plan on managing fixes after you move in like a second job - they always expect you to be home and available and the list of issues to address post move is VERY long.