Shea Homes Reviews in Las Vegas, NV

Our first day at the sales almost turned us off. When my wife asked a question, the salesperson, said, “You weren’t listening.” After this initial experience, that sales agent was friendly, helpful, and professional. Frankie, our construction manager was exceptionally friendly, professional, and knowledgeable. He kept in consistent contact with us. Theresa, our warranty representative, has been professional and timely service so far.

Guy and Mike were both great. Mike especially really helped us out and "held our hands" as needed to cross the finish line and he continued to reach out and keep us informed. The issues for the 4 stars were mostly small, but needed addressing. There were issues with the carpet and "tacks" sticking up which pricked feet as we walked on the edges. On the price, as we got the eggs in our basket, the price increased at least two (2) times. I realize that things can increase, but it seemed overly aggressive.

I don’t think the workmanship ( ie cabinetry, electrical quality etc ) is very good As well as how parts were designed Also upon buying there should have a bit more ability to make changes

My overall experience with Shea Homes was excellent from start to finish. They communicated in a timely manner and there were very few issues during the process. Whenever I had questions they were quick to respond and address any issues that came up. I highly recommend them as a builder and am very happy with my new Shea Home.

Sunstone is a very nice community with lots of amenities offered. It’s a great way to meet folks and stay active, as much as or as little that you care to. The homes have very nice floor plans to choose from and the contractors move right along to keep your build on schedule. Their project website is very informative.

Great home and lot choices

Solid well built house. With options we selected, love the finish out. Melba (sales) and Mike (project manager) have been very helpful and responsive. We've been in 2 months and looks all warranty issues are being addressed promptly. My only complaint is the price you charge for some of the upgrades, Example - we were quoted $2,300 to put in an EV outlet. I have a quote for $400 by a 3rd party electrician. Another example - we paid $7,000 for back yard landscaping Ended up with a few rocks, drip irrigation, and a half dozen small plants scattered around haphazardly. That's a joke. Now paying an additional fee to have the whole thing redone. Please tell future customers to just do it on their own and get something of value for 7K instead of the garbage Shea put in the ground. ... More

Love our new home is Trilogy Sunstone. Shea Homes staff is wonderful to work with. They are friendly and are quick to respond to any issues/concerns. Building our home was a wonderful experience.

Great people to work with. Kirstie, Mike, Laura, Cooper, Sharon and all security guards very helpful and very friendly.

Overall experience was good.After occupancy response to issues needs improvement.

Longer close for cash purchase than necessary

The Trilogy Sunstone community is exceptional. Melba my salesperson, Denise in Design, Katie in sales, and Theresa in Warranty are all above and beyond. The reason for the poor review is that on the construction end of it, I am totally disappointed. Poor workmanship, horrible attitutude by the trades, sloppy workmanship with little or no care for a solid product. Lots of issues with the build. I would still recommend buying and living here, just expect a lot of frustration on the build end.

To purchase Our home in Trilogy Summerlin was overall easy and pleasant experience. Sales representative Kirstie was very helpful, always available and guided us through the building process. Our home came out beautifully. But I wish, we where be able to edd some different finishes. We had to purchase as is. So after moving in, we redid floors, will change stuff in the kitchen. Waranty request where answered promptly.

Beautiful community, beautiful homes, friendly people. Construction workers are messy. They leave trash everywhere, and it gets everywhere. Reporting it does not help, nor change anything.

Quality of work could've been a bit better. The interior paint seemed to be very cheap. Need more pickle ball courts and tennis courts as the community continues to grow

Been a great experience for the entire process. Home and community are wonderful!

I've lived at Trilogy for about 2 months and the experience has been awesome --- Shea Homes does incredibly high-quality work and I've been extremely impressed with their craftsmanship and attention to detail!

Understand all of the options and research to materials. Work closely with your construction and design experts.

This was my fourth new build purchase and having to do it without my late husband made it bittersweet. However, the process went very smoothly and the communication was phenomenal. Every step of the way I was informed of the status and sent photos. When I visited the property as it was being built, I was always greeted with smiling staff who were very eager to help with any questions I had. From the main guard gate to the salespeople to the field staff, everyone was always pleasant and made me feel welcome. This was by far one of the best homebuying experiences I have had. I am very happy with the builder and the community. ... More

I was shown all the options that were included with my purchase. It was a comfortable purchase and any questions I had were answered promptly.

it took 2 months to get basic things like the front doorbell working. sales said could park in driveway. This does not work and HOA fines us.

Very friendly and helpful people to work with

Trilogy is a very nice clean and respectful community.

We found our buying experience to be very simple and straightforward, working with Kirstie, our awesome sales advisor who was great to deal with and always very responsive. Also pleased with the walk-through and sign-off process. Couldn't be happier with our purchase,

She was extremely helpful, always very friendly and got things done quickly.