Shea Homes Reviews in Charlotte, NC

Everyone from the sales staff(Courtney) to the construction to the warranty ( Gwen) have been helpful & professional. I couldn’t be happier with my house.

First off, my mother passed away in January and yet this is still addressed in her name. Shea needs to check their records before they start sending out communications asking for opinions. The process to buy the home was unclear in regards to how interior design choices cost extra. During the process I felt that this was hidden and is unethical. Working with the sales team was stressful and information wasn't shared transparently as one would expect. There was definitely a delay in closing on the home due to Shea wanting to hit a number this calendar year because the house was ready by October/November which caused significant issues on our end for planning. The entire experience was frustrating and needs improvement. ... More

Tom and Duane are awesome

We are very happy with our new home. The quality of material and products used is very good. The few, very minor, issues we've come across have been quickly addressed and rectified. Our construction field manager, Brad, has been nothing short of fantastic. Right from the start, he has been accessible and responsive to all of our concerns, which was greatly appreciated since we were coming from out of state. Overall, I'd say it's been really good home-buying experience.

Communication with the builder was excellent. Responsiveness was very good. Quality of construction is very good compared to other national builders, there were several workmanship issues related to rippled facia on the outside of the house that become a nuisance eyesore as well as gaps in the roof of the covered porch. The biggest issue to date, 3 months post closing are multiple power failures. I cannot recommend this particular Shea site if the local power infrastructure cannot handle the growth in the area. This must get resolved with the power company as it will force more expense for generators to protect the customers home. ... More

Helena and Billy are AMAZING!

We are so pleased with the quality of our home and the responsiveness to any of our concerns regarding any minor issues we have dealt with so far.

The concrete sidewalk was asked to be fixed before we closed on our home. It was covered up and within a couple of weeks after closing you could see all the cracks. Now you say you don’t fix concrete. Our garage door opens neighbor door. And, we cannot close the garage door with remote. Light switch in kitchen cannot be hooked up with Alexa. The woodwork in the entire house has not been sanded down properly. Lots of Little things that are annoying!

We had a wonderful experience from our very first interaction with Sara our customer sales rep, the Design Team, and working with our Field Manager Brad throughout the build process. The Shea team did a great job keeping us updated each week of the process. We love the neighborhood Shea has built and all the amenities to enjoy.

So the worst part of our experience was the design center. Shea only offered packages for designs. We have built numerous homes, and this was the worst experience. There were things we didn't want that came with the package. Home could have been cleaned a bit better. Painters were terrible with not using drop clothes, so LOTS and LOTS of white paint specs all over the wood floors.

Great people to work with throughout the process. We are enjoying our new home.

Open communication via Teams during the process

Disapppointed with the finishes on the house, seems very rough and ready. Since moving in, we’ve seen quite a lot of imperfections that overall just feel like the house was very rushed and little care was put into it.

My build experience from start to finish was flawless. The process was extremely organized and the communication was often. My project manager Brad made the difference. He was professional, responsive and made sure that when I moved in he had taken care of everything so I didn’t have to point it out. I am very happy with the quality of the build and my project manager Brad

Brad (site manager( Dan (warrantee specialist ) and Sonja Shea rep were all very responsive on Teams site, answered all questions, were encouraging with responses. great experience

I think overall the house is pretty well-made. The walls are a little thin, however, and I would’ve liked more flexibility within my option package.

Love the community. However, for the money spent the lack of quality in all finish work seemed cheap.

Dependable service and work done

Great experience, exceeded our expectations.

Our sales associate was knowledgeable, helpful, and responsive! I was disappointed that we received no communication welcoming us or congratulation us after we closed. The project manager and warranty contact have been great! They have both been responsive and helpful. We are looking forward to enjoying our new home for many years!

Shea sales proudly proclaims their commitment to quality since 1800s. But that's where it stops. Three months after closing, dozens of items still aren't fixed, including some requested to be fixed prior to closing during the final walkthrough. Service appointments are often cancelled at the last minute (or just a no-shows). Those that do show up often don't actually fix what they were there to fix (but still close the tickets). Extremely poor workmanship throughout the house - pretty much every single wall and ceiling have dents, bumps, and mismatched/uneven paint. Just some of the bigger, still outstanding issues include a roof leak, a light that has been drywalled over, dirty windows (palm prints on the outside as well as paint splashes on outside and inside), uneven window frames (to the point that window coverings cannot be installed), leaky water filter, landscaping that collects water against the outside wall instead of draining it away, sporadic whole community water shutoffs as early as 7am on pretty much weekly basis. ... More

Not re-typing the entire review, but suffice it to say that the experience from beginning to end was sub par at best. Several options misrepresented in sales process, poor trade quality (framing, electrical, drywall and paint, etc.), inability to meet timeline and over priced for what was delivered. Submitted very detailed feedback with examples and recommendations for improvement with no response.

Only issue I had was with scheduling for TV and alarm installation. Should have not had to hunt them down and then 2-3 weeks after closing for an all-day appointment. Vendor kept telling me who should have set it up. This should correspond with closing date. Can’t order internet until a week before closing. Closing confirmation is a week before closing. All this should be done internally so that buyer has everything upon move in. At the latest a couple days.

The experience of building at Trilogy has far exceeded my my expectations. Projected build times were accurate and the Build Manager (Brad) is very responsive and always looks for a solution vs just telling me “no” on requests. I’d recommend (and have) a Trilogy Lake Norman build to anyone looking for a great place to retire/live.

I would say if I knew what our frustrations would be ahead of time we would of bought an existing home at Trilogy Lake Norman.