Shea Homes Reviews in Charlotte, NC

I would not recommend Shea.

will not leave a review. They have trampled my first right amendment to freedom of speech, and threatened to have me arrested if I talk anymore

Because this review is going on a public website, I am limiting the review to a summary statement. Overall, the buying experience was poor, which is a shame because as the home buying market shifts and there are fewer buyers, customer service will be the key to future sales.

Sales team was great; however, my experience building with this builder has been deeply frustrating and disappointing, particularly given the price point and expectations set at contract signing. From early in the process, I encountered significant project management failures, including repeated errors, missed details, and material deviations from the approved plans and selections. These were not subjective preferences—they were clear inconsistencies with documented drawings, specifications, and contractual agreements that I had to identify myself. When I raised legitimate concerns and requested corrections, the response was troubling. Not only was I met with resistance and deflection, but I was also threatened with contract cancellation for simply holding the builder accountable. The Quality Assurance Manager’s interactions were combative and unprofessional, making an already difficult process unnecessarily adversarial rather than solution-oriented. Post-closing, the experience did not improve. HOA management and oversight following close have also been questionable—further extending the pattern of inadequate management beyond construction itself. Throughout the build, I was repeatedly forced to act as my own quality control to protect a major financial investment. Changes and deviations were often discovered only because I proactively reviewed progress—not because the builder identified or corrected them. For a new-construction home of this scale and cost, I expected: • Competent project oversight • Adherence to approved plans and selections • Professional, respectful quality assurance • Transparent communication • A collaborative approach to resolving issues Unfortunately, that was not my experience. To be clear, the final home itself is beautiful and has received positive feedback from independent inspectors from a structural standpoint. However, that outcome is largely due to my own extensive oversight, documentation, and persistence throughout the build. A favorable end result does not negate the months of unnecessary stress, mismanagement, and adversarial interactions that defined the experience—and it does not improve my overall assessment of the builder’s performance. ... More

The trades don't care and Shea has no control over them. Fit and finish is terrible. Took 30 days after closing to move in due to plumbing issues. Entire house had to be re-plumbed. Still waiting on fixes almost 3 months later. Love the community, builder not so much.