Shea Homes Reviews

We were welcome to the Shea experience with Carmen. Every step made with the Shea team has been remarkable. Brian and Crue are excellent team players that continue to take care of every concern. We love Shea Homes!! Very satisfied with the quality of our home.

The house quality is very good. But the price is too high.

This was our first home purchase and we were pleasantly surprised to experience very little stress as it relates to ensuring the place was free from issues and we closed relatively quickly as well. Since moving in Shea and the warranty lead has been very quick to resolve any issue that arises and genuinely wanting us to be very happy with the purchase. I would recommend buying a shea home to anyone.

I want to share my experience with Shea Homes, highlighting both the positive aspects and the areas where communication and transparency could be significantly improved. From the beginning, I encountered challenges in selecting a floor plan. One of the most frustrating aspects was the lack of explanation as to why a balcony was not included in the design for the location I had chosen. I specifically wanted a balcony, but it wasn’t offered—and this important detail was never clearly communicated during the selection process. Another major concern arose when I discovered a $6,000 charge for a three-panel sliding glass door I did not request. It was automatically included in the home’s price, despite the absence of a balcony. Paying for an upgrade that serves no functional purpose felt unnecessary and unjustified, and again, there was no prior discussion or approval from my end. During the first walk-through, I identified numerous construction issues. Fortunately, the builder addressed them promptly, and I want to commend Vince, the superintendent, for his responsiveness and professionalism. However, the final walk-through was poorly communicated. I was not clearly informed about the timing or process, which left me confused and unprepared. After moving in, I was disappointed to discover the water in this area is extremely hard. I later learned—on my own—that Shea Homes offers a water softener installation during the building phase. Unfortunately, I was never informed of this option. Had I known, I would have absolutely included it, as hard water has a long-term impact on plumbing, appliances, and daily comfort. This lack of proactive communication resulted in a missed opportunity that continues to affect my home experience. Additionally, the post-move-in requirements from the Homeowners Association (HOA) added an unexpected layer of stress. I found it odd and somewhat unreasonable that homeowners are required to complete their yard landscaping within six months, yet the HOA’s own design approval process takes more than four weeks. On top of the delay, we were required to pay an additional fee for architectural design approval. The communication around this process was not smooth or supportive—it came across as demanding, without offering clear guidance or flexibility. I believe this process could have been handled more collaboratively to reduce unnecessary pressure on new homeowners. On a more positive note, I want to highlight the outstanding support I received from Mr. Will Duke, the warranty representative. He went above and beyond to resolve several post-move-in issues, including improperly installed bathroom drainage, water heater concerns, and electronic problems. His responsiveness, professionalism, and genuine concern for my satisfaction made a meaningful difference. I truly commend him for his dedication and customer care. Overall, while there were positive elements to my experience, including some helpful individuals along the way, I feel that several important details were either omitted or poorly communicated throughout the process. The lack of transparency around the balcony design, sliding door charge, water softener installation, and HOA landscaping requirements significantly impacted my overall satisfaction. I hope Shea Homes and its partners will take this feedback seriously and improve the level of transparency, communication, and homeowner support moving forward. ... More

Shea representatives were professional and the community is very attractive. The buying process was straight forward and structured in such a way that the number of decisions was minimized. Once under construction, the project manager was responsive to my questions and the quality control rep was very thorough in her explanation of all the features of my new home. Overall, my experience was excellent.

We love the area. The ancient and modern description fits this area perfectly. Our views are priceless. Tony, Gina, Todd and Scott helped us whenever we needed it. Great people! Great homes! Blessed to be a part of it all! Thank you! 10/10 review!

Disappointed with overall quality for a $1.0M+ home. A lot of issues.

From beginning to end, I’ve had nothing but a great experience. I particularly appreciate the attention to detail from each superintendent. Brandon was fantastic to work with. I love my home!!

Great experience and responses to anything we needed.

Great home - attention to detail matters. Great support and follow up after moving in. I would buy another home from Shea without hesitation.

Thew representative I have worked with since we moved in has been extremely responsive and excellent with following-up on various issues I couldn’t have asked for a better person to be in our court. Shea needs to do a much better job with their home warranty book they put together not all the information is in the book for registering products and it takes the home buyer several hours to get through the process as a result of this book not being complete with all the necessary information needed. There are certainly some quality issues and with the shea product and I feel they need to hire better subs to get this work done. Overall, the experience has been good. ... More

Dillon was very helpful with floor plan options, design options and selection of colors and materials. He was easy to work with and very knowledgeable. Paul was a great help in monitoring the construction process and the timeline He provided texts and emails regarding progress and periodic inspections in a timely manner. Paul was right there with us on the final walkthrough and the one month follow up. I appreciate his attention to detail including every item no matter how small.

All the people we’ve interacted with: Debbie, Aiden. Rick and others have been most helpful and great to work with. The design and infrastructure of the development is nicely done along with the attention to details and follow-up.

We enjoyed the whole process. We looked at several homes. Sales team was very accommodating in showing us different floor plan thoroughly covered the HOA situation and the features in each smart home. Ultimately everything happened exactly as it was described to us.

Overall quality is very good. Final exterior paint splattered and dripped on concrete. I'll try to power wash... Concrete cleanup could be much better. Very happy with Shea Mortgage!!!

Everyone i have dealt with was so helpful and professional.

We were treated well throughout the process. We love our new home and so happy to be here. We purchased a “quick” move in home. The team at Verterra and shea homes made it very easy..

Loved working with Josephine and Alex in the sales office. Same with Angel with the construction team. And Gabriel on the Home Warranty team. Everyone has been great. Friendly, honest and empower the homeowner with information and knowledge. This is my third home purchase and definitely the best experience 100%. Would highly recommend Shea Homes to anybody looking for a home.

The house is beautifull from the display but once you settle in things begin to appear out of place. I give an overall 3-star experince because the sellers witheld critical information or bully me after I signed the deal and found issues that needed correction and overall poor concept. For example, the guy that handed over the keys did not explain the working of anything in the smart home, shifting the responsibility to white glove that also did not deliver as promised. Same guy became hostile when I pointed out bulbs hanging from the ceiling in bathroom and closet saying the house was sold as is!!!! I have since realized the sprinkler system was broken, the dish washer storing water from the sink, several (about 10) bulbs sparking and blinking when turned on, 6 dead bulbs, security sensors on windows prevent fully opening curtains making it a shady job. The house is drowning in water from broken sprinkers (and maybe pipes as well) because moisture level about one foot high has appeared on the backwall of the house and fence, and the ground is extremely wet that water can be squeezed out of it. It looks like a known problem that was concealed and sprinklers turned on only during the short buying process. This particular problem should have been disclosed before signing as the soil has gradually become saturted with water. Empire's white glove technician stole all equipment and did not install Ring citing "no equipment on site" and has not returned it after my realtor ask them to bring it back. The technician also could not explain the working of the sound system and sprinkles. The design of the house is flashy but poorly conceived. Example placement of the dinning area is a complete failure, facing the toilet! The house does not receive enough natural light to not use lighting in the living area, kitchen and dinning area during the day due to shading of windows by a poorly spaced 2 storey neighboring building. Make sure to take a tour with lights on and out in order to assess the lighting situation of certain areas of the house. As a new home owner I feel taken advantage of and a bridge of trust and transparency as some of the problems only became apparent after signing a house that they say "was sold as is". ... More

But communication was very poor. They communicate mostly by email. Many times they are sending you documents to sign without anyone explaining to you what this new document is and if/or why you need to sign it. The local team was mostly accessible to answer questions or meet with me to go over things at my request. Particular thanks to Patti at the main office who was a gem, and helped me and my realtor tremendously.

I love my new home!

Both are awesome from sales to service support after turnover of the property!

Nick was very helpful in getting the mortgage

We appreciated the responsiveness when there was a problem or we had a question. I appreciated the ability to change one of the extras that the first couple had chosen.

Our overall home purchase experience with Shea Homes Encanterra at Queen Creek was excellent! Amber did an outstanding job from the beginning of our engagement with Encanterra Queen Creek, during the process, all the way to our escrow closing. The Design Team did a very thorough job of presenting the options for our home. Our Project Manager, Antonio, did a professional and thorough explanation during our construction progress visits. The escrow closing team was thorough, timely, and a great no-surprises experience. We closed on time. There were several minor maintenance issues with our home, but Matt has been extremely responsive. The issues were addressed right away without any problems. Overall, a wonderful experience! You are in good hands with Shea Homes Encanterra! ... More