Shea Homes Reviews

Both Miriam and Tamara were very helpful in giving me any information I needed.

Bit more custom choices would be nice

The sales experience, including loan process, was as good as could be. Special thanks to Abbie and Larry respectfully. From the walk through and subsequent warranty issues were met with great responsiveness and follow up. Continued thanks to Dan.

Being our second Shea home we have come to expect quality and professional personnel and that’s what we got. Another great experience! Highly recommend Shea Homes…

Josephine and Alex made the process very enjoyable. We really appreciate making the home buying process very easy.

Warranty specialist is on-site and very helpful in making sure all appliances and home features are working as they should. The service specialists are friendly, efficient and timely. Multiple check in periods throughout the year. Helpful interacting with the HOA.

The entire process has been top notch. The sales team including Donna were extremely helpful. The quality of the home is top notch and built very well. The entire team helped me the entire way through the process and made it all easy with lots of updates. I just finished the one month warranty walk through and they went above and beyond to help with items as well. A ++

We were part of the first buyers, so there were no models to view. The sales staff were very good. We were not allowed to make some changes that we wanted with options/upgrades, and they were very over-priced. We're paying the HOA fee, but not receiving any benefits from that yet, as the clubhouse amenity is a long way from completion. The front landscaping was not done very well, no weed barrier, so we are pulling weeds every a few times a week,

Pleasent, easy to work with, very nice personality. Made us feel like we wanted to comr back for another visit anytime.

From the sales experience to the delivery of our home and follow up, all expereinces have been exceptional!

Always appreciate how responsive Octavio is!

What stands out the most about our home buying experience with Shea has been great people and fabulous, easy communication. This started with the realtor for the community, Berry Staub, who is kind and professional, always follows through, and has become a friend along the journey. Good communication continued throughout the build process as we worked with Wyatt and Kaleb - our project managers. This included emails detailing what stage of the build process we were in and also text communication from the PM's that included pictures of completed projects. They were both easy to talk to and discuss questions, concerns or just review the process with us; Issues were promptly addressed. At close, we were introduced to the warranty team who thoroughly reviewed how the warranty works, what is covered and what is not, how to register our appliances, and how to report issues, if any, All technology was also thoroughly explained by the Foresight team at a White Glove appointment. There were some unforeseen delays due to some design center choices that were discontinued, delayed, and/or arrived damaged, leading to 3 new design center choices being necessary many months into the build. As these weren't specifically Shea 'errors', yet were more related to stock and availability of items chosen, it is difficult to say that it was a Shea problem. What we would have appreciated being different: 1. An online catalogue of Design Center options that we could review prior to our one-time, 4-hour design center appointment. We were expected to quickly make ALL option choices for our home that were not considered structural (ie: cabinet color/design, flooring, handles, etc.) in this single appointment. This led to many back and forth emails with design and the process ended up taking over 6-weeks to complete the choices and to know precisely what the cost of our home would be. Having a second appointment with the designer -or- having the opportunity to review the choices before the appointment would likely have mitigated this long, drawn out process. As we were responsible to pay for the upgrades chosen at time of design center options being chosen, we expected that Shea would be purchasing these items for our home at that time. This is not the process, though. Items selected were purchased just before the build team would need to install them. 2. Some final details that needed touch-ups prior to close were not completed by our initial close date. In fact, it has been two months since we closed and one of the requested fixes is still incomplete. Although our warranty team and project manager are aware of the issue, the problem still exists. What could have/still could be done differently: follow-up with trades and customer to ensure requested work has been completed. Overall, would we buy from Shea again. Absolutely YES! Our home is wonderful and we look forward to enjoying it for years to come. ... More

very responsive to appointment requests.

Shea representatives from Sales to Building Sup’s and Support Staff, have been fantastic. Many are lifelong employees, which says A Lot, and they all seem to care about providing a great experience and buttoned-up final product. Of course, there are ALWAYS issues at the end of a build and after closing, and you can always expect minor fixes & finishes to be needed. Most frustrations we have had are scheduling trades to fix details post-closing and a few things that could have been avoided with more care during the build (again back to trades - not Shea or Shea employees). Overall - we are very happy, satisfied and recommend Shea! ... More

Initial contacts with BreAnn and Marlena in making our decision to buy, Mike at Shea Mortgage and Karen at Chicago Title were excellent and efficient. The first few months of home ownership have had some heating and electrical issues, but Shea has been responsive in addressing and resolving all issues to date. Shea offers a piece-of-mind 12 month warranty to include a 1, 5, and 11 month walkthrough to ensure everything is in order. We love our new home and appreciate the Shea Team.

This is are second home with Shea and their quality hasn’t changed. They offer great quality but to me, the best part, is the quality of service. I would always consider buying from them and recommending them to anyone I know.

Sales representative was fantastic through complete process and continues to be even after closing. Construction team and warranty team have been very responsive and continue to satisfy our needs. We unfortunately missed out on quite a few options as the design representative was unfamiliar with Shea homes and the time afforded us was insufficient.

Smart home features and operation can be overwhelming particularly for non-tech oriented people. Be prepared for steep learning curve on some things.

All of the sales team were very helpful. Follow up once we were in the home has been great.

Shea nickle and dimes you to death with charges for every single thing. This was my 2nd time having a home built in a community. My first experience included a lot of options in the purchase price with levels of upgrades, but Shea doesn't really give you a single option in the base price. You're stuck with everything basic, not even a choice of paint or flooring color differences. For a price $1M+ for a new home, you'd think it would include all the lighting, a landscaped backyard, high quality paint, window shades/coverings, smart home technology everywhere; however, none of this was included and all of it was additional costs. The $1M+ for the base price literally includes the four walls and base materials. ... More

We have lived in the home since November and still have issues not addressed. Shea isn’t responsive to issues. Home buying experience was good and our sales person Patty was fantastic.

My experience with Shea Homes as a first time new home buyer went extremely well. Information was provided efficiently and all the staff is knowledgeable and available. Emails are responded to quickly and the home delivered on time. The quality is great and any need with the construction is timely solved. The people who have moved in around us are happy as well.

Shea Homes built our first home, and gave us an excellent experience throughout the home buying process. Sales staff was excellent and extremely knowledgeable, the construction process was well explained and generally well on schedule and updates throughout the process. We had a minor hiccup in the early phases of construction but it was resolved to our satisfaction and corrected quickly. The warranty service has been excellent thus far (~3 months into our home now!)

Solid well built house. With options we selected, love the finish out. Melba (sales) and Mike (project manager) have been very helpful and responsive. We've been in 2 months and looks all warranty issues are being addressed promptly. My only complaint is the price you charge for some of the upgrades, Example - we were quoted $2,300 to put in an EV outlet. I have a quote for $400 by a 3rd party electrician. Another example - we paid $7,000 for back yard landscaping Ended up with a few rocks, drip irrigation, and a half dozen small plants scattered around haphazardly. That's a joke. Now paying an additional fee to have the whole thing redone. Please tell future customers to just do it on their own and get something of value for 7K instead of the garbage Shea put in the ground. ... More

We had a great team throughout the process. Our home is beautiful and we love it!