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Shea Homes Reviews

What Homeowners Have to Say About Shea Homes.

Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 2094 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes

has 4.3 out of 5 stars overall

2094 Reviews

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Responsiveness 4.2

Customer Reviews

Gone from very good to very average

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2025
  • Brentwood, CA

Number of small details are missed. Over all a solid house but they are no longer as premium as they used to be. They have cut cost considerably and there finishes are not as they used to be.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Jamie and Brooke are both great, knowledgeable, friendly and responsive.

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2025
  • Castle Rock, CO

The building process, design center and warranty processes have all been great. The house design is perfect and the building products are high quality.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Outstanding

  • Bruce P.
  • Verified HomeBuyer
  • January 03, 2025
  • Manvel, TX

From the beginning with Keith and the middle with Mike and end with Tina was a spectacular experience. We’re here proud of our home and our family and friends love it

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lauerence

  • Lauerence T.
  • Verified HomeBuyer
  • January 03, 2025
  • Avondale, AZ

Claire was extremely helpful,and a pleasure to work with.I highly recommend Shea Homes

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

Was a very good experience

  • Lee C.
  • Verified HomeBuyer
  • January 03, 2025
  • Wickenburg, AZ

Was a very good experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

The best!

  • Anne S.
  • Verified HomeBuyer
  • January 03, 2025
  • Lincoln, CA

We had a wonderful experience with Shea from start to finish. We have a few lingering items that need to be addressed and I am hoping all will be done in a timely manner!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Everything I wanted

  • Prince S.
  • Verified HomeBuyer
  • January 03, 2025
  • Littleton, CO

My wife and I settled on Shea homes after vetting all available new builders in Littleton. Their house designs are simple, stylish and very well laid out. Sandwiched between state parks and chatfield lake, the location of solstice neighborhood is one of a kind. Their personnel from sales team and construction managers were all very welcoming and responsive throughout the process. We can say enough good things about our experience with Shea.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing team.

  • Christopher K.
  • Verified HomeBuyer
  • January 02, 2025
  • Peoria, AZ

Our experience with Shea Homes has been outstanding from start to finish, and we are absolutely thrilled with our new home in the Aloravita community! From the very first moment we engaged with Shea Homes, Nancy made the home-buying process feel smooth and effortless. She was incredibly helpful, knowledgeable, and attentive to our needs, making sure we had all the information we needed to make informed decisions. Once the building process began, Joe took the lead and was with us every step of the way. His expertise and attention to detail were invaluable, ensuring that the construction met ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Trilogy at the Polo Club

  • Linda K.
  • Verified HomeBuyer
  • December 29, 2024
  • Indio, CA

Deciding to move is stressful. Shea Homes makes it as enjoyable an experience anyone could ask for. Joining a 55+ community across the country to be closer to family was a daunting thought. I'm here and loving the community and reflecting on the whole process from touring the models to moving in. The sales reps and design studio were the best one could want, the construction superintendent approachable, the warranty process is well executed and the neighborhood friendly and welcoming. I'm glad I chose this community.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very good experience building our home.

  • Barbara P.
  • Verified HomeBuyer
  • December 27, 2024
  • Littleton, CO

We were very pleased with every step of the building process. The contract managers at our location were particularly great, making sure we were happy with the final outcome!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

EDocs

  • Kristi E.
  • Verified HomeBuyer
  • December 26, 2024
  • Hollister, CA

I am so happy with my new home! There have been a few minor things, but I always have someone to reach out to for an assist - Aiden has been especially helpful. My only 'complaint' is with all the edocs, and especially the 441 page contract. It would have been a much better experience to have had these important documents in paper form - or at the very least, the option for paper. As it is now, everytime I need to reference something, I have to go searching through various emails and edocs; this is very frustrating. Otherwise, couldn't be happier!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A beautiful modern home for us

  • Jonathan R.
  • Verified HomeBuyer
  • December 26, 2024
  • Castle Rock, CO

Shea had a great selection of what we were looking for in a new home. Also, several modern features were standard which was nice. House is beautiful inside and out. With the small issues that have popped up the warranty team has responded quickly to find solutions

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Happy in our new SHEA home!

  • Craig C.
  • Verified HomeBuyer
  • December 25, 2024
  • Wickenburg, AZ

A really wonderful experience overall. Pre Inspection and care were truly exceptional. Follow-ups also were 100%. Lastly, a very easy close. We have owned many homes and this one makes us happy!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Regret buying a Shea Home

  • John R.
  • Verified HomeBuyer
  • December 19, 2024
  • Castle Rock, CO

Our Shea home in the Canyons has not been good. First, the salesperson Abbe who sold us the house told us that if we acted quickly we'd get a $50k credit. She didn't explain that $30k of that would only apply if we used Shea Mortgages. Now she's gone to fleece some other people at a different homebuilder. The craftmanship of the house is less than ideal. Our lights keep flickering, appliances don't work correctly, and many of the materials and craftsmanship that they used were less than standard in what I would assume is an effort to maximize their profit. The service folks we've dealt ...

Shea Homes responded:
Hi John- We appreciate you sharing your feedback. Our Warranty Manager will be reaching out shortly. Thank you. shea

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 3

Billy and Helena

  • Jeffrey P.
  • Verified HomeBuyer
  • December 19, 2024
  • Denver, NC

They were very responsive with not on words but their actions for results were amazing.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Wendell

  • Wendell H.
  • Verified HomeBuyer
  • December 19, 2024
  • Las Vegas, NV

Overall experience was good.After occupancy response to issues needs improvement.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Outstanding value for the price.

  • David K.
  • Verified HomeBuyer
  • December 15, 2024
  • San Tan Valley, AZ

From the start of the sale process to move in, the Shea employees made this new home buying experience the best we have ever had.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Close on Condo

  • Francis P.
  • Verified HomeBuyer
  • December 12, 2024
  • Las Vegas, NV

Longer close for cash purchase than necessary

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Poor build, great community.

  • Gary S.
  • Verified HomeBuyer
  • December 12, 2024
  • Las Vegas, NV

The Trilogy Sunstone community is exceptional. Melba my salesperson, Denise in Design, Katie in sales, and Theresa in Warranty are all above and beyond. The reason for the poor review is that on the construction end of it, I am totally disappointed. Poor workmanship, horrible attitutude by the trades, sloppy workmanship with little or no care for a solid product. Lots of issues with the build. I would still recommend buying and living here, just expect a lot of frustration on the build end.

Shea Homes responded:
Hi Gary- Thank you for your feedback. Your experience has been shared with our team and our Warranty Manager will reach out shortly to discuss. trilogy

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 3

Everyone we have dealt with has been very helpful and responsive.

  • Dennis B.
  • Verified HomeBuyer
  • December 09, 2024
  • Castle Rock, CO

From start to closing and even beyond the experience with Shea has been excellent. We are pleased with the quality of the home and the workmanship.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excited

  • Yandong L.
  • Verified HomeBuyer
  • December 07, 2024
  • Ladera Ranch, CA

The entire home buying journey was unforgettable. From the very begining when I was in the interest list to the final when I got keys, every moment were excited. Sales person an home warrenty staff are very professional, friendly and kindness.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lot 25 at Fox Point Farms

  • Carol H.
  • Verified HomeBuyer
  • December 07, 2024
  • Encinitas, CA

Every single person I interacted with in this purchase has been fabulous - intelligent, helpful and always available for whatever I requested. I have been extremely impressed with the entire purchasing process - some of your employees have become friends. You have an exceptional team.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Dream home.

  • Jeff H.
  • Verified HomeBuyer
  • December 07, 2024
  • Cave Creek, AZ

We were so impressed by the Shea home buying experience. Marci our sales rep was beyond attentive and helpful. When our project hit a delay she’s took care of all of our concerns and even gave us some incentives to cover the cost of the added temporary housing. What a great, honest, high quality company. We are in our dream home now and so happy for how it worked out.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great and Puntcual

  • Todd H.
  • Verified HomeBuyer
  • December 07, 2024
  • Wickenburg, AZ

The entire experience was a well-oiled machine. From sales to the designer to the builder to the home delivery. All aspects were on time, professional, and accountable. I've been through this process with 3 other builders in two other states and this process was the smoothest of all. Great experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience!

  • John T.
  • Verified HomeBuyer
  • December 07, 2024
  • Castle Rock, CO

we’ve had a great experience with Shea and their team. We love our house and they’ve been extra responsive if we’ve had a problem. We bought an inventory home that just fell through, so it was a very fast process. Very happy so far.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5