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Shea Homes Reviews

What Homeowners Have to Say About Shea Homes.

Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 2018 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes

has 4.3 out of 5 stars in All Areas

2018 Reviews in All Areas

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Value 4.1

Responsiveness 4.2

Customer Reviews

Laura our sales person was great!

  • Steve A.
  • Verified HomeBuyer
  • May 20, 2022
  • Rio Verde, AZ

Expect delays but once you accept this will happen the team overall does a good job keeping you informed of status and delivery date. Good news is your home might appreciate before you even move in.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Quality product and attention to detail

  • David M.
  • Verified HomeBuyer
  • May 19, 2022
  • Rio Verde, AZ

Shea Homes-Trilogy builds a quality home. My floorpan is functional and efficient. Their standard quality control process is thorough with laser focused attention to detail. Their warranty process is very homeowner friendly.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes-Trilogy - Our Project Manager, Donnie, was excellent.

  • Rick S.
  • Verified HomeBuyer
  • May 17, 2022
  • Wickenburg, AZ

Our Project Manager, Donnie, was excellent.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Service

  • Sonja A.
  • Verified HomeBuyer
  • May 13, 2022
  • Mission Viejo, CA

The entire process from the sales office to construction completion and punch list was excellent.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes-Trilogy - Shea Homes - Trilogy was responsive and extremely organized.

  • Gary W.
  • Verified HomeBuyer
  • May 12, 2022
  • Front Royal, VA

Shea Homes - Trilogy was responsive and extremely organized. This allowed then to handle in the most effective way supply chain challenges and other potential disruptions to the building process. We were kept informed all along the way. No surprises.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes - They are first class developers.

  • Shrikanth K.
  • Verified HomeBuyer
  • May 10, 2022
  • Tracy, CA

They are first class developers.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

The people were amazing!

  • Laury R.
  • Verified HomeBuyer
  • May 05, 2022
  • Las Vegas, NV

The plans are well designed and thoughtful. There is abundant storage in the kitchen and laundry room. The primary bedroom is large and spacious. At first I thought the home sites were small, but who wants to do yard work all week? The size is perfect. The people that planned, designed and worked with me through the sales process were unbelievable and the neighbors make it amazing!!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Personal touch

  • Belisa G.
  • Verified HomeBuyer
  • May 01, 2022
  • Brentwood, CA

The entire Shea staff was was not only courteous and friendly but made a personal connection throughout the process. We were informed every step of the way and hey were very responsive about every minor issue. We are extremely happy with our home and the experience of buying a Shea Home.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Quality, On-time Delivery, Friendly, Importantly CUSTOMER SATISFACTION is SHEA's KEY

  • Saravanakumar S.
  • Verified HomeBuyer
  • April 27, 2022
  • Tracy, CA

Very kind, ontime delivery, good quality, above all very friendly.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Love my new home!

  • Kelly C.
  • Verified HomeBuyer
  • April 27, 2022
  • Littleton, CO

Shea builds such great communities. From the location to the amenities, every detail is thoughtfully considered and implemented. I also really enjoyed my design studio experience. The choices were abundant and delightful. I'm so happy with how everything looks. Thank you, Shea!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Customer service

  • Rose J.
  • Verified HomeBuyer
  • April 26, 2022
  • Indio, CA

This is our second home by She. Their quality and customer service is superior.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

All Shea representatives were terrific. Outstanding customer service from start to finish.

  • Donald R.
  • Verified HomeBuyer
  • April 16, 2022
  • Las Vegas, NV

Very impressed with the overall quality and craftsmanship of our Shea home. We purchased our house remotely and the virtual format process used to select our lot, model, exterior and interior design options etc. was executed smoothly. The sales staff, interior design specialists, builder supervisor, and the customer service representatives where absolute professionals.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes-Trilogy - Shea kept me informed during every step of my home building process.

  • Mary B.
  • Verified HomeBuyer
  • April 15, 2022
  • Brentwood, CA

Shea kept me informed during every step of my home building process. I was informed if there was even a possibility of a delay which allowed me to trust the process.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes-Trilogy - The best part is the people that you hire.

  • Lori P.
  • Verified HomeBuyer
  • April 13, 2022
  • Denver, NC

The best part is the people that you hire. Chrissy, Gwen and Bev were excellent.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Communication, collaboration and quality assurance

  • Charles L.
  • Verified HomeBuyer
  • April 12, 2022
  • Rio Verde, AZ

From the buying process to delivery of the home this was a first class experience!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Outstanding

  • Laura S.
  • Verified HomeBuyer
  • April 12, 2022
  • Brentwood, CA

Everyone here is great! Casey,Vicki,Patty,Mariel and Kyle. They make the process easy. The team here is very responsive to questions and kept me up to date for each phase of the build. I highly recommend Shea.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

n/a

  • Michael H.
  • Verified HomeBuyer
  • April 08, 2022
  • Nipomo, CA

great experience for buying a home

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes - Everything has been an incredible experience, this is my 3rd

  • Jacqueline B.
  • Verified HomeBuyer
  • March 24, 2022
  • Avondale, AZ

Everything has been an incredible experience, this is my 3rd home purchase and by far the best. I recommend Shea as a trusted builder

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Quality and care

  • Jill P.
  • Verified HomeBuyer
  • March 23, 2022
  • Rio Verde, AZ

Kept us up to date with weekly emails and photos. Quality product. Great customer service. Beautiful home and neighborhood. Very happy.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes-Trilogy - We love our new home!

  • Robert P.
  • Verified HomeBuyer
  • March 23, 2022
  • Indio, CA

We love our new home!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes-Trilogy - Communication was generally good -- more than we expected.

  • Anonymous
  • Verified HomeBuyer
  • March 19, 2022
  • Santa Maria, CA

Communication was generally good -- more than we expected. Home seems solidly built. Since we've moved in, Shea's rep has been very good about trying to make sure we are satisfied with the resolution of even small issues.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Kept informed

  • Kathy S.
  • Verified HomeBuyer
  • March 16, 2022
  • Indio, CA

Was kept informed of progress and issues were address quickly and fixed in a timely manner

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Easy home buying experience with folks that care.

  • Paula G.
  • Verified HomeBuyer
  • March 09, 2022
  • Las Vegas, NV

From the moment I spoke with the community representative I knew I'd picked the right over 55 community from the many in Las Vegas. This assurance continued through the construction, design , home delivery and customer service. Ive moved in and met so many friendly neighbors. Im really looking forward to the opening of the community center and pool.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes - I had a great experience with this builder and all the staff

  • Josephine M.
  • Verified HomeBuyer
  • March 08, 2022
  • Hollister, CA

I had a great experience with this builder and all the staff are very nice. I know it was a long process, but I knew it from the beginning because of this pandemic but it was worth it to wait. Price of the house was great. Over all is excellent. Thanks to all the staff, specially to Hella, Brian and Eddie.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes - Excellent experience through the entire purchase experience.

  • Mark R.
  • Verified HomeBuyer
  • March 08, 2022
  • San Diego, CA

Excellent experience through the entire purchase experience.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5