Shea Homes Reviews

We watched our home being built and we have been very impressed with the quality and workmanship of the house.

The overall experience was great. Shea acknowledged and addressed issues openly and transparently, and overall this is the best experience I've had with a homebuilder.

Most brand-new houses have a number of issues, which is understandable. But thanks to excellent Shea Homes customer service, we have most issues addressed in a timely manner. Shea representative, Antonio, has been prompt and courteous. Overall home buying experience has been great. Many thanks!

Representatives were easy to work with and followed up fast on promises made .

As builders go they are one of the best.

The experience can be overwhelming, Shea homes definitely did everything they could to assist in lessining the burden.

Very good communication and pleasant throughout

We love our beautiful new home. However- You cannot expect perfection and when a couple of minor issues surfaced with our new home- James our CS rep was on it. Bringing in trades ri make it right - right away. Our home is beautiful and we love it- everyone at Shea from sales to construction supervisors to customer service represent quality and responsiveness. We felt cared for and prioritized. It was a smooth process- everyone says building a house is stressful- not for us- it was fun and exciting with Shea!

I relocated to the Houston area from out of state and everyone: sales, finance, the construction manager, management, & title company are great to work with. Once we got settled in it was like family, the construction manager checked on us until we were passed to home warranty department, which is very responsive, and quickly addressed any concerns we had. Everyone that entered my home has been a pleasure to work with. I love my home, neighbors and the community pool area /playground. This has been a great experience because of the Shea Team! You won't be disappointed.

Great experience. Highly recommend! Thanks, Shea!

Overall, experience was pretty good.

I am a first time home buyer and the thought of building a home with all the decisions was frightening experience, so I thought. The team at Shea Homes gave me something more valuable than a home. They gave my wife and I piece of mind throughout the entire home buying experience. From home financing, closing and warranty period. Shea Sales, mortgage, construction and Customer Service all worked as a unified team that made the buying experience exciting, fun, with confidence and yes most of all piece of mind that all the details were being taken care of by Shea. How would you describe the quality and value of your new home? The quality of the home I purchased has been good. There has been some small items that you would expect needed attention but Shea fixes things quickly and it's done right. We have received so many compliments on our new home both exterior and interior. There are two areas I wish Shea would improve on and that is following up with HomePro for the Shea Connect and Wiesenbaker for the design. I felt very confused during this part of the home building process. Meaning, it was difficult to understand the responsibilities between HomePro and Shea when it came to setup and installation and the design process is lacking a true designer that is innovative. The designer we had just gave us basic standard choices and provided very little advice to implement our vision. I think Shea should look at improving the process at the design center. Overall, I am very satisfied and pleased the way my new home was built and how it turned out. If you are looking for a quality builder that does things right, and on-time with quality and great customer service, then Shea is the builder for you. I recommend them to all my family and friends. ... More

The quality in the house is great and finishing of the house is awesome. Very much appreciated.

Shea has been great to work with.

I have never experienced such complete care and responsiveness as I have with SheaHomes. Every Shea employee demonstrated commitment to excellence and I am both impressed and satisfied.

Being a first time home buyer I didn’t know what to expect, there are so many steps and things needed it can be overwhelming at times. Shea Holmes and my Relator guided me through the whole process. Building the home was supper fast! Started the process in October moved in in March! Half the home (bones) was already built when we started in oct so it just needed to be customized. During the appointment to customize your home I would highly recommend writing down the names of the tiles and paint colors you pick out as I did not and was given the wrong kitchen backsplash. Since I signed off on the paperwork assuming i had trust that my choices were correct nothing had pictures of the tiles just names when I signed and I couldn’t change it once it was done now I’ll have to pay for it to be redone. So make sure you know the names to match them up when you sign your final. Other then that one issue the rest of my home buying experience was great and I would do it again. I love my home. ... More

Going through the process, from start to finish, with Shea Homes was extremely simple for us as first time homebuyers. They did a great job of keeping us updated along the way so we knew what to expect and when.

The builders are very nice and professional. They were very transparent about everything. They’ll listen to your concerns and suggestions and will do their best to incorporate it in your home. I couldn’t ask for a better quality service

Great customer service experience from A.Wong and C.Meyers . Outstanding And prompt responses to questions and overall knowledge and organization skills to make overall experience go as smooth and seamless as possible

Buying a first home is dream come true moment, having a builder like Shea where the quality is top-notch, systematic process and correct timeline estimates, definitely make you feel safe and secure. Happy we chose this builder, we strongly believe this is going to pay us off tremendously in the long run.

Good streamline process and communication throughout the whole buying and building process

Shea makes the extra effort, whether it’s extra care in leveling walls, changing to a better AC Vendor midstream or providing upgraded door locks, thermostats and garage doors. They even bought and installed longer fan operation chains when I let them know during the walk-through that they were too short.

Solid build quality and workmanship. Quick response to issues. Super friendly reps and construction supervisors. Keep buyer informed regularly during construction phase.

The sales staff were great. Transition team were terrific. Site is well designed and home is great.

We had a great experience building our first home through Shea communities. Everyone we have worked with has been helpful and pleasant. They have also been great about fixing any issues that have come up since moving in and are responsive if we have any questions. We are very excited to be a part of the new Solstice community and can’t wait to see it finished!