Shea Homes Reviews

We love Shea Homes. From the sales to the warranty work. All is excellent. The only difficult experience was the person at the title company. We paid with cash and his timeline was to tight. Getting funds from an investment company takes time. I was begging him several times. For the escrow account info and a timeline. It was like pulling teeth. I get it. He has the market for Shea. He will do what he wants. The business is flowing into computer. He doesn't need to communicate to us. And his assistant never did. Which is very unusual...

OVERALL THE PROCESS FROM SALES TO COMPLETION WAS PRETTY GOOD.

This is the third home I've had built and Shea Homes/Trilogy has, by far, been the best home builder I've worked with. The attention to detail and responsiveness to my questions and concerns has been superb. The quality of workmanship is unsurpassed.

The concrete sidewalk was asked to be fixed before we closed on our home. It was covered up and within a couple of weeks after closing you could see all the cracks. Now you say you don’t fix concrete. Our garage door opens neighbor door. And, we cannot close the garage door with remote. Light switch in kitchen cannot be hooked up with Alexa. The woodwork in the entire house has not been sanded down properly. Lots of Little things that are annoying!

Understand all of the options and research to materials. Work closely with your construction and design experts.

The house has a good arrangement which is helpful to rent. I like it. Shushan

We have nothing but praise for the entire Shea team. Mike, Debbie, Joel and Mark took excellent care of us during the buy/build process. They are still actively supporting us as we complete our move in. We love our house - quality is important and the care taken to build our home is evident. Thank you for such a positive experience.

My wife and I built 2 custom homes previously and we can say with certainty that building a spec home with Shea Homes was a much better experience. Everyone from the salespeople to the building supervisor were very courteous and professional and very helpful and produced a quality product. I would not hesitate to build with Shea Homes again.

Until you move in, you wouldn't realize that the home that you are getting is not the same that you expected or promised. There are descripencies. 1. Prices have been increased for all models and that's because of merket on inflation. However you won't get the same things that your neighbors might have got for same elevation and plans. 2. Garage walls are literally foam, while some models have stronger and smoother garage walls. If your kid kicks ball inside garage, they will break. You won't have access to garages in model homes and this will not be included anywhere in contract and in design studio to chose what you want. 3. Laundry room is literally like apartment. In model homes, you will see cupboards, but you won't get that in home. This will not be discussed during design studio and you will not have a clue until you move in. 4. While handing over the keys, they won't listen to you and won't let you talk. They only bother to get rid of home. 5. Yes, they do offer 1 year warranty that is to cover cracks etc. May be builders are bounded by law to do this which I am unaware of. All they do is repaint things and hit nails. Ofcourse, some small electrical work. 6. Solar is another thing where you will not have more options. 3.5KW panels doesn't cover much and this is just because of california law they go with minimum capacity I think. I wish we should get more options here. Overall, it's not unpleasant experience and it's not pleasant either. You will get a home, but not good feel due to these small compromises. ... More

Great communication and transparency every step. Great team at Shea homes

We bought a spec house and had a good experience.

From our first meeting to post closing it has been a very smooth process. In the beginning we were just looking and we were not sure of our timeline. There was no pressure. When we were ready was up to us. Once we pulled the trigger everything moved quickly and flawlessly. The home is beautiful and we love it! It is so beautiful my sister just bought a house from Shea!

Workmanship very good, only small issues with new home that are addressed in reasonable timeframe! Regularly conducted inspections help to uncover and resolve any issues.

The construction supervisor was very responsive to all issues during the building process.

From our first visit in 2023, to our move-in this past February we have found this home design and buying experience to be superior overall.

Very easy to work with Shea Homes and a great customer experience

Over all nice home - Not a custom experience Some things that we were sold to was not the entire story

This was my fourth new build purchase and having to do it without my late husband made it bittersweet. However, the process went very smoothly and the communication was phenomenal. Every step of the way I was informed of the status and sent photos. When I visited the property as it was being built, I was always greeted with smiling staff who were very eager to help with any questions I had. From the main guard gate to the salespeople to the field staff, everyone was always pleasant and made me feel welcome. This was by far one of the best homebuying experiences I have had. I am very happy with the builder and the community. ... More

Pay attention to the details, pay attention to the difference between model and real house...a lot of what shown in the model after signature you discover in not there....good people in general but sales really focussing in maximizing profit and not to take care of client after sales. Before closure order an home inspection...you might be surprised, reply worth .

We had a wonderful experience from our very first interaction with Sara our customer sales rep, the Design Team, and working with our Field Manager Brad throughout the build process. The Shea team did a great job keeping us updated each week of the process. We love the neighborhood Shea has built and all the amenities to enjoy.

This is the 3rd home we have built and this was by far the best experience!! The team kept us well informed on the status of the entire home build.

The whole experience from purchasing, moving in, and responsiveness were outstanding. The house is very expensive for the square footage. But I think Shea Homes could improve in options 1: option for electric stove top 2: water spigots in back of home 3: patio should be wider (Latitude Model) 4: put a light in the pantry 5: a hot water circulating pump should be standard. Current set up wastes too much water in kitchen before one gets hot water

Sales Rep Bryanne was great. She was wonderful to work with, very responsive and helped us with a design option change. We sincerely appreciated your company honoring a customer’s request for changes.

Shea has a great team! Always transparent and a pleasure to work with.

We love our new Shea home. The house was completed on the date promised. During the construction, we were notified of each major step as well as pictures of each stage of building. Issues that came up during the walk through were addressed immediately. Great communication and great people to work with. We could not be happier.