Shea Homes Reviews

Our project manager, Abby, was great to work with. She really cared about making us happy with the work. Adam is a true gem and is always quick to respond and is always available to help resolve any issues.

As a retired builder I appreciate the guality and attention to detail as well as warranty follow up. My home was a spec and I’m very satisfied with almost everything. Two suggestions: 1) every great room should include a floor outlet 2) The appliance package should include a better refrigerator. The Whirlpool side by side is junk. Terrible lack of space and real shortage of shelves. Charge more and include French style.

We relocated and purchased a quick move-in home, and the entire experience was exceptionally smooth from start to finish. The process was thorough, well-organized, and thoughtfully designed, making us feel that every detail had been carefully considered to create a great customer experience. From Tyler and Carmen in the sales office to Heath and Malachi during home delivery and throughout our first-year warranty visits, every interaction was professional, responsive, and customer-focused. The entire team made the process seamless, and we have been consistently impressed by their commitment to quality and service. We couldn’t be happier with our experience. ... More

Non stop issues from the first day. Bait and switch in the design studio. Countless mess ups along the way. And now that we’re moved in we notice new things wrong every single day. Little to no responses from warranty after closing. Would not recommend. Likely will have to get lawyers involved. What should have been an exciting process turned into a nightmare.

I tried to think of some area for improvement, but struggled to write something meaningful. All-in-all a very positive experience.

Nichole is very helpful and provided us with options.

On a whole our experience while having the house built was a good one. We were kept apprised of all aspects of the build by our building manager. We were sent weekly photos of the progress. We had the walk throughs and everything was explained to us. When the house was presented to us it was an easy process that explained all aspects of the home to us. So far we have been happy with the timely manner in which the team has fixed things that have come up.

Prior to purchasing a new home from Shea Homes, we had high hopes that Shea Homes was a reputable home builder. However, after closing escrow and moving into the newly constructed home, we discovered many issues, some of them were construction defects. We are sadly disappointed.

Very professional, very complete. Upscale.

Excellent customer service from sales , maintenance and activities

The designer was very rush, did not allow enough time to get familiar with the materials and especially what were in the standard package. For example, some items selected were even duplicated with those in standard package.

Our warranty person (Mike S) has been very helpful in issues that arise from the purchase of our new home. Thank you

I have purchased many homes over the years but never was I so impressed with the quality of construction as Shea. Every member of the team from sales to customer service was terrific to work with.

From start to finish it was the best experience we ever had building a home. Location was the key. The salesperson worked with us from Day 1 to make sure we got what we needed. The construction manager had great communication and made sure we were satisfied. The design people were nice and knowledgeable. The Closing activities were very smooth. We can see why they are the #1 builder.

My first Shea home was 20 years old, a resale and I completely renovated it. Solid and well constructed. My current home is a new build and so far its been a wonderful experience. The Shea team is super responsive, friendly, and action oriented. Everything you want in a builder when you are buying a home.

The home buying process (move in ready home) was quite easy. The in house sales person was thorough and provided information beyond the neighborhood itself. Communication was excellent and it continues post close.

Cameron from Sales was extremely responsive and communicative throughout the process. Regina from their finance group was also great.

Bailey,Mike an Fabian were great. On the sales end we had several individuals but all were very helpful!

I have live in 8 homes during my adult years, half of them brand new. This new built Shea home is the best quality home of them all.

I bought my condo about three months ago, and I'm very happy with my purchase of a Rooftops at the Dunes. My family and friends have also been very impressed and complimentary. (I chose a one-story, 2-bed unit instead of one of the "rooftop" units with views.) - The location is terrific (I can walk to a beautiful beach that's never crowded, I can walk to restaurants and stores of all sizes, I can walk to two different gyms, I can walk to bars and a movie theater, and I can walk to a Montage medical center). - There are plans in the works by the city of Marina to add an incredible aquatic center within walking distance, to add a giant kid's playground, to add a big transit center within walking distance and more. - The value is the best on the peninsula (luxury living at the beach for less than $1M) - The floorplan layout is smart. - The attached two-car garage is really nice. - The appliances and cabinets are top-notch. - The workmanship is high-quality. - The other condo owners are very nice. And they tell me they're thrilled, too. - The sales, warranty and service workers have been great. Lots of support during the sales and move-in process, with continued support and service well after. - The HOA dues are very affordable (I pay $440 per month). - The solar system saves me money on my electrical usage. - The built-in wi-fi transmitters are great. - There are complementary apps for controlling the lights, the HVAC, the Ring security system, the garage door, the locks on the doors, etc. - The complementary property insurance is a really nice benefit in this day and age when insurance in California is getting hard to find, let alone afford. I moved here from a big home in Carmel-by-the-sea. And I found nothing else on the peninsula that even came close to what I was able to get here at Rooftops at the Dunes. ... More

Trilogy / Shea is the real deal.

I did not give 5 stars because of Shea Mortgage. My experience working with Dina and Matt was outstanding, and we could not have asked for anything more. We loved the weekly updates on how far along the construction is, plus Dina's patience with us in answering all our questions. Everything went south when it came to closing, and it became a nightmare after moving all our things from Maryland to TX. My recommendation is to definitely build with Shea Homes; they do a good job, but avoid Shea Mortgage at all costs. They will be the first mortgage company to be recommended to you in order to receive the incentive. Please ask for Tina at CMG Mortgage; she will save you from any heartache and unnecessary delays. You will still get an incentive working with CMG instead of Shea Mortgage. I love our home and will build with Shea Homes again, but will rather die than work with Shea Mortgage. I hope this helps future buyers. ... More

Great craftsmanship throughout the home

We have been blessed enough to build new homes but this was definitely the easiest process and the attention to detail has been outstanding, from design to project management to warranty. We would recommend Shea to anyone. You will get a team of professionals that sincerely care about your experience.

The quality of this home is amazing. I really feel like it's home, and Ive only been here a short while.