Shea Homes Reviews

I was shown all the options that were included with my purchase. It was a comfortable purchase and any questions I had were answered promptly.

I would recommend against buying a home with Shea. The sold a vision of build quality and then continually made excuses of how the subcontractors in the area were low quality but all they had available for the build in a large city. There were multiple unfinished aspects of the build but when we asked that the complete aspects of the build prior to close they threatened to void our contract and keep our deposit if we didn't keep the planned move in date. Every subcontractor that we've had to bring in to fix things has commented on how absurdly poor the workmanship was and how things were just left unfinished (ex. cabinets weren't completely installed). They try to push all aspects of the unfinished build to after closing so they can be fixed "under warranty" without telling you that means they won't get to it for 6-12 months based on their warranty schedule. Overall, very poor experience with a builder that sells itself on "Shea Quality" only to cut corners at every turn. Use a cheaper builder because Shea uses the same subcontractors as other builders but charges a premium for the same build quality. ... More

Cannot say enough good things about Ryan. He was fantastic throughout the build process by keeping us updated and setting realistic expectations. We really felt like we had someone looking out for us! Jen has kind of taken over the mantle now that we are living in our home and early indications she will be just as responsive. They are both great representatives for Shea who have and will continue to personalize the process.

The entire process from start to finish was great

Generally, our experience was very good. We did have a problem with one of our air conditioners however, within a reasonable period of time, it was completely replaced our seller, Laura and warranty Specialist Neal Were in communication with us during the process and saw Us through the problem being resolved.

Shea builds a great home with attention to detail throughout and friendly, helpful employees helping every step of the way. The punch list post-sale was small and quickly attended to. We could not be happier.

Once the house becomes yours, consider yourself lucky if you don't have a silverfish infestation living inside your walls, or a huge amount of ponding in your backyard, or cracks in your stucco or anything else that is significantly wrong, because Shea will not help you.

We had a Shea home built in a 55+ community. It was not a good experience. The quality of the materials used and workmanship was poor. The walls are not straight, the floors creak, the options for finishes are the lowest quality possible with awful color choices, and you have no control over any of it. There was one person who was responsive to questions in a timely manner, but most were not. You are just a number. They are only in it to make money not for the customer service or overall quality of the home.

All personnel respond to all my issues in a timely manner.

From start to finish the team at Shea Homes has been a delight to work with. They have made us feel welcome and at home from the very beginning. We love our Shea Home more than we dreamed we would. The quality of the build is better than any home we've ever owned. Thank you Shea for a an experience that met and surpased our expectations.

the team was very helpful and informative.

Shea Homes did a great job with the sales process, most but not all of their employees were great and accommodating. This being a starter home I was not expecting everything to be amazing but it was not bad. There are definitely some areas where they could have done better such as having gutters over the rear patio door to keep rain from splashing into the home if your door was open. Better quality control for, paint,(there are paint drops on the floor, towel bars, island etc), cabinet install (drawers do not slide well, and the blemishes and wrong install inside the boxes were just covered with stickers), the sound transmission across floors and bedrooms is disappointing (can hear someone showering upstairs and water draining in the kitchen from downstairs). Lastly the community planning for the driveways and alleyways is not the best, it is difficult to park into your own garage if you have a car parked on the driveway and your neighbor has one on theirs (no backing space or wide enough turn radius) Other than these items the house layout is great and the features provided are an upgrade ... More

The post sale representative doesn't do his best job to inspect and verify if the issues have resolved. The manner is subpar and I don't feel respected as a shea home owner.

That there is no mail delivery and you will have to drive to the post office to pick up your mail. No answers when we'll have delivery.

everyone has been great so far - Will responds immediately and does his best to solve problems as soon as possible - Jeanie and shannon are always available to help. great support and customer service so far!

it is a good house at this price in this time. quality materials and constructions. i will recommend my friends and family if they are looking for a house.

This is the second home my husband and I have purchased and the experience was amazing. Matt was super friendly and so helpful. Any questions we had, he answered. And if he didn't have the answer, he called around until he got us an answer. Shea really takes buying a home to another, more enjoyable, less stressful level. My cousin was with us as we purchased our home and seeing how we were treated and how happy we are, she went with Shea and just moved into her own home. JUST A FEW HOUSES FROM US! Shea truly is about quality and not quantity, unlike every other builder we've looked into. The time and effort Shea puts into their homes, is definitely worth it. I love my home and could not be more happy for choosing Shea homes. ... More

Shea Homes delivers a quality product in the proposed timeline of completion. The entire crew was courteous and attentive to include me in the entire process.

I love my house but was disappointed at the rush for me to sign papers when I was away in Turkey. I notified Shea that I would be in Turkey and would sign when I return if everything was ready at that time. I was assured that was ok. I find out after I had to sign, while in Turkey at 2:30am, a few nights in a row, that upon my return my house price went down $100,000 and an incentive greater than I was given was now offered. Not pleased with that transpiring.

Shea team are very gentle and nice throughout the whole process. Love shea builder homes are beautiful inside and out and very detailed. The process is very smooth with them from the beginning to close.

Beware of what you're told is included in the Elite packages and what items are NOT included in them.

I love the design and the selling service and the warranty service. This is the best house in CA. But please talk to HOA management company and do not control too much.

I have bought more than one Shea homes due to there quality and customer service and decided to buy this one too from Shea homes. Man what a big mistake, the sale person specially Cathy was just a pain. She made us feel so low from day one and more of a pain during closing. I couldn't understand why she makes stories and screams on you to get her point. I am never ever going to buy anymore homes from Shea just for that reason.

Beautiful home, finished ahead of schedule, great buying experience

Love shea home. Love the model of the home we bought.