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Shea Homes Reviews
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What Homeowners Have to Say About Shea Homes.
Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 975 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Shea Homes-Family - Proud to say this is my second Shea home!
- Kelli R.
- Verified HomeBuyer
- February 09, 2022
- Mission Viejo, CA
Proud to say this is my second Shea home!! Well my first brand new home and Chino never needed any repairs whatsoever this new one has a few very very minor issues which I understand is probably more normal. From the sales team to customer service they are very attentive and we are super excited about our purchase!!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Shea Homes - Everything in the process went smoothly Shea personnel are very
- Valerie J.
- Verified HomeBuyer
- December 22, 2021
- Aurora, CO
Everything in the process went smoothly Shea personnel are very responsive.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Shea Homes - Shea Homes have great follow-ups.
- Algie A.
- Verified HomeBuyer
- November 25, 2021
- Manvel, TX
Shea Homes have great follow-ups. They do not just move you in and forget about you.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
sales people and customer service people are amazing.
- Anonymous
- Verified HomeBuyer
- November 06, 2021
- Camarillo, CA
This builder will stay around and correct any issues that were not done right.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Professionalism
- Sourabh D.
- Verified HomeBuyer
- August 11, 2021
- Spring, TX
This is our first home in USA and we could not ask for better!! From day 1 which is visiting the sales office our experience has been amazing. The support and professionalism shown by Shea staff stands out than any other we have heard or seen. The crew (sales, construction, mortgage etc.) have been really helpful. House is build to meet all the regulatory requirements and codes so one can sleep peacefully. I am really grateful to Shea team as even with the issues faced due to pandemic and winter storm they managed to get the house ready before estimated time. I believe that this is only ...
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Water and electric systerm need to improve
- Thi T.
- Verified HomeBuyer
- July 13, 2021
- Irvine, CA
customer service is good, as I move here, if I have any issue, customer service response quickly and do it fast
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Shea Homes - I enjoyed my home buying experience.
- Kanita H.
- Verified HomeBuyer
- April 02, 2021
- Manvel, TX
I enjoyed my home buying experience. With so many builders in Houston we chose Shea partially because of their sales rep. She made us feel at home as soon as we stepped through the model home’s door. My home is beautiful. Every morning walking out of my bedroom I feel like I’m at a resort.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Just working with the sales staff the entire build process
- Mike L.
- Verified HomeBuyer
- February 23, 2021
- Littleton, CO
Love the design and the location of the development so close to Chatfield is awesome
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Shea Homes - Great company!
- Charles M.
- Verified HomeBuyer
- February 16, 2021
- Tracy, CA
Great company! They helped us from start to finish. Many minor flaws with the house, but it was taken care of during our 1 month check in. Trusted!
Total Score 5
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - The entire experience from day one to day of closing was pretty
- Raul A.
- Verified HomeBuyer
- November 12, 2020
- Queen Creek, AZ
The entire experience from day one to day of closing was pretty right on. All very pleasant and professional and treated me and my family with respect
Total Score 5
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Easy process and good quality home
- Cristina B.
- Verified HomeBuyer
- November 10, 2020
- Encinitas, CA
Easy process and good quality home
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Sales Team was always responsive and proactive !
- Vincent A.
- Verified HomeBuyer
- May 07, 2025
- Cave Creek, AZ
The Sales team at The Reserves Lone Mountain was always helpful, responsive and made the process less stressful. Overall I give the sales Team 5 stars. Everyone was always helpful and sincerely cared for my concerns. The only thing that is stressful is that non of the other departments that handle everything after closing do not focus on client satisfaction to level sales did. Don’t get me wrong I do believe in the Shea Homes Product.No home is perfect after completion. But I feel like there should be more organization and communication between Trades and builder during repairs done after ...
Shea Homes responded:
Thank you for your 5-star review. We really appreciate your feedback on how we can improve. We will be sure to share it with our team.
Total Score 5
Quality 3
Trustworthiness 3
Value 5
Responsiveness 5
Great people at Shea
- Anonymous
- Verified HomeBuyer
- January 12, 2025
- Seaside, CA
The sales team and the lead construction guys were very helpful and accommodating when discussing and showing us the progress of our home build. There is a lot to learn about the new smart house and the team is continually helping us learn the nuances.
Total Score 5
Quality 4
Trustworthiness 4
Value 3
Responsiveness 5
Quality of home
- Nick T.
- Verified HomeBuyer
- September 25, 2024
- Ontario, CA
The home is great, however little things are not been completed right, I think that really brings Shea home over all experience with some dissatisfaction. The escrow was lack of communication( someone on vacation) no one followed up. The front door lock not working when we supposed to ( get the key) the solar was a nightmare. And the location actually does not have a statable internet, I think as a large community, shea home should connect with city and other services provider better that will help with over experience:
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 3
As a Starter Home Good Quality for the Price
- Spencer T.
- Verified HomeBuyer
- March 13, 2024
- Ontario, CA
Shea Homes did a great job with the sales process, most but not all of their employees were great and accommodating. This being a starter home I was not expecting everything to be amazing but it was not bad. There are definitely some areas where they could have done better such as having gutters over the rear patio door to keep rain from splashing into the home if your door was open. Better quality control for, paint,(there are paint drops on the floor, towel bars, island etc), cabinet install (drawers do not slide well, and the blemishes and wrong install inside the boxes were just covered ...
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
Quick build means room for errors
- Yevgeniya M.
- Verified HomeBuyer
- February 14, 2024
- Ventura, CA
The house is great and they built it pretty quickly. But as with any multiunit that supposed by the deadline to please buyers the workmanship suffers and the result shows it. The warranty is great but certain things can’t be fixed since you already live in the house and it is hard to get people to come out to fix things.
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
Feedback
- John D.
- Verified HomeBuyer
- February 24, 2023
- Castle Rock, CO
Overall our experience with Shea was great. The responsiveness of the sales team was a little lacking at times, and they struggled to get timely updates from the construction team and convey that information to us. The close out superintendents were outstanding and very responsive and professional. Our experience at the design center was also outstanding. We were a bit frustrated by certain things being options rather than standard at this price point (i.e. drywalling the garages), and the option pricing for the walk out basement was very misleading in that there is a lot premium for a ...
Total Score 5
Quality 5
Trustworthiness 4
Value 3
Responsiveness 4
Alan, Joel
- Denise A.
- Verified HomeBuyer
- December 25, 2022
- Humble, TX
Second home from Shea. Very professional, helpful, pleasant and always available to answer questions or concerns.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Our sales person, Marci, was wonderful. She kept us informed throughout the building process and was responsive to our questions and multiple requests for information. Our warranty representative responds immediately to our texts and emails.
- Joe N.
- Verified HomeBuyer
- August 25, 2022
- Phoenix, AZ
Although our experience with Shea Builders has been, for the most part, very positive, there are some issues that still require attention. For example: We were promised that the exterior paint problems would be addressed prior to closing. Two months, the area outside our front door remains unpainted, although it has been scheduled on at least three different times. I don’t understand why the painter has been unresponsive. Ryan has certainly gone out of his way to get this done! Shea needs to pay more attention to the quality of work that some of the subcontractors are performing. ...
Shea Homes responded:
Hello Joe- Thank you for taking the time to provide your feedback. Our warranty team will reach out to address your concerns.
Total Score 5
Quality 3
Trustworthiness 5
Value 4
Responsiveness 4
Good construction. Service after sales is stretched.
- Anonymous
- Verified HomeBuyer
- August 17, 2022
- Tracy, CA
I would have given 5 stars for all of the above, but two things need to be improved: 1) The warranty specialist is too busy. He does not respond to requests in a timely manner. Even the appointments for urgent things are two weeks out (or more). 2) It appears that Shea Homes contracted some other company to do the tiles and then seal the tile grout. That company either forgot to seal the grout or didn't do a good job. We have grout coming out even with a sponge and water. The good part is that Shea Homes is responding, but still no resolution after 2 weeks+
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 3
Shea Homes - Buying experience with the Sales staff was great.
- John C.
- Verified HomeBuyer
- June 14, 2022
- Scottsdale, AZ
Buying experience with the Sales staff was great. Post-closing not as good. I found a box of nails on my roof two months after closing. 30-day review did not go smoothly. Multiple trades for touch-up issues were scheduled without letting us know. Also, our backyard gate/fence was installed the wrong way and, 9 weeks after closing, it still has not been remedied. Multiple issues with post-closing items still remain pending.
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 3
Shea Homes-Family - The sales team, Marci and Eric were amazing to work with.
- Paul D.
- Verified HomeBuyer
- February 22, 2022
- Phoenix, AZ
The sales team, Marci and Eric were amazing to work with. Work around our schedules and always made us feel excited. My only knock is that many things are not complete in our home, due to back ordering, which I understand but the communication (or lack there of) has been disappointing. We have no idea of when we will have these items installed.
Shea Homes-Family responded:
Thank you for your feedback. I have shared your comments with Marci and Eric and also let out customer service manager know that you need some follow up on the items you are waiting for.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 2
Well built home
- Steven S.
- Verified HomeBuyer
- February 01, 2022
- Castle Rock, CO
Really like the build quality and great value
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 1
Quality of work and location ..
- Gregory S.
- Verified HomeBuyer
- November 09, 2021
- Camarillo, CA
Pleasant people to deal with.. sales office has excellent representation
Total Score 5
Quality 4
Trustworthiness 5
Value 3
Responsiveness 4
Excellent home buying experience but when it comes to after sales service we are very disappointed
- Abhishek K.
- Verified HomeBuyer
- October 27, 2021
- Irvine, CA
Excellent home buying experience but when it comes to after sales service we are very disappointed
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 1
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