Shea Homes Reviews

Overall decent for the price but 2 major issues. - The walls thickness are probably at minimum allowed by the state law, according to another Builder that I have asked. Apparently some builders are trying to save money on materials so they cut back on building homes the proper way. The sound travels easily through the Walls, I mean literally any sound. I could be in the master bedroom brushing my teeth and someone in the kitchen can hear my electric toothbrush!!I can even hear my Neighbors talking at night from inside their house. No, they’re not being loud typical conversation, cuz I can literally tell. - They claim their homes are energy efficient and windows are sealed pretty tight. Definitely neither are true. Yes they have led lights for all their light bulbs, but that’s about it. If I can smell my neighbors bbq with my windows and doors closed that’s not air tight nor energy efficient. ... More

Easy to work with and enjoyable staff throughout the process.

Awesome sales experience by Marci and Eric. Marci went over and beyond to give us a super customer experience

I love my home. I know covid didn’t help with seeing it built as much as I wanted to but overall home and price is amazing. Can’t wait to buy more homes in the future. Easy process.

We are very pleased with the design and layout of our new home. The overall quality is very good. This is the second Shea home we have owned and would recommend them to anyone

I love Shea Homes! From Sales to the Superintendent, to Customer Service... always available for questions and very responsive.

We have an incredible home. When building a home you're always going to run into small issues. The sales team committed to a few things that didn't end up happening. And the initial site plan was WAY off and without pouring $50k into our backyard it is completely useless. Our house should have been a garden level or walk out. Instead we got a huge retaining wall and two very dangerous "to code" drop offs from our back patio. Also, the survey listed this community as Parker... Our address is Lone Tree and the developer messed our address up on multiple occasions which creates a laundry list of issues. Overall we are very happy with the product, just disappointed in a couple of small items with the Shea office team. The field team was amazing. ... More

some accessories used is old fashioned, Dimmers, Dimmable bulbs, Softclose toilet seats.

very responsive and professional pre purchase experience. a little disappointing with issues once in the home.

Shea team has been very professional from start to end. All parties involved kept us up to date with construction progress and preparing us for next steps until closing. Post closing, we have noticed a delay in responsiveness and have to follow up. They do eventually come and fix the issues. All in all highly recommend, can do better in post sale service.

Be prepared to do a fair amount of tile, color, flooring shopping and design ideas on your own before meeting in the design center as the time is limited and the choices even more limited.

Good company for first time home.

Overall I believe Shea builds a very good home. But my opinion There were too many issues incomplete from our walk thru. the exterior painting of the house, the service garage door, our kitchen counter top stained, too many wrong color paint on patch ups, cabinets with scratches marks that are very visible, crack in bathroom sink. I expected more of the walk thru items completed.

Everyone we encountered has been professional. The sales reps were responsive, the designer was excellent, and the field managers were informative. There probably should be more than one person handling warranty issues and customer service after close of escrow. There seems to be disorganization and miscommunication there. The workmanship was generally as expected - middle-grade quality. Despite all the delays prior to closing, the home buying process with Shea Homes was an overall great experience!

Repairs are still pending, I had to send emails again

The house is beautifull from the display but once you settle in things begin to appear out of place. I give an overall 3-star experince because the sellers witheld critical information or bully me after I signed the deal and found issues that needed correction and overall poor concept. For example, the guy that handed over the keys did not explain the working of anything in the smart home, shifting the responsibility to white glove that also did not deliver as promised. Same guy became hostile when I pointed out bulbs hanging from the ceiling in bathroom and closet saying the house was sold as is!!!! I have since realized the sprinkler system was broken, the dish washer storing water from the sink, several (about 10) bulbs sparking and blinking when turned on, 6 dead bulbs, security sensors on windows prevent fully opening curtains making it a shady job. The house is drowning in water from broken sprinkers (and maybe pipes as well) because moisture level about one foot high has appeared on the backwall of the house and fence, and the ground is extremely wet that water can be squeezed out of it. It looks like a known problem that was concealed and sprinklers turned on only during the short buying process. This particular problem should have been disclosed before signing as the soil has gradually become saturted with water. Empire's white glove technician stole all equipment and did not install Ring citing "no equipment on site" and has not returned it after my realtor ask them to bring it back. The technician also could not explain the working of the sound system and sprinkles. The design of the house is flashy but poorly conceived. Example placement of the dinning area is a complete failure, facing the toilet! The house does not receive enough natural light to not use lighting in the living area, kitchen and dinning area during the day due to shading of windows by a poorly spaced 2 storey neighboring building. Make sure to take a tour with lights on and out in order to assess the lighting situation of certain areas of the house. As a new home owner I feel taken advantage of and a bridge of trust and transparency as some of the problems only became apparent after signing a house that they say "was sold as is". ... More

I am a returning homebuyer, I bought a Shea Hime property in 2004 and had a wonderful experience. This time I did have a great experience with the sales team however the process of inspection and addressing construction issues was not compared to my first experience and it definitely needs improvement.

The sales people Anne Marie and Jim were the best! Helpful, caring, and communicative throughout the process!

The bill took a really long time. Some areas of workmanship are real poor. Response to issues is poor.

Quality of tiles and LVP not good, I have to wait more time to get things fixed by Shea warranty

Our sales person has been great, even throughout the pandemic/hurricanes/snow storms, she has stayed in touch with us. Throughout the build on the other hand there were several issues that were addressed but had they been done when first notified issues would have gone smoother. There is still items that have not been resolved since the walk through. Electrical items and lighting that was selected from the beginning, were forgotten and had to be installed later with more cut outs done to drywall. Other issues like; •Sprinklers system had a leak. •Double garage door is having issues. •Doors to backyard, handles are coming off. •Have found several areas where grout is missing in tiles. •The seal around main bathroom tub has cracks all around. ... More

Construction quality is so bad, issues not being addressed after home delivery. Everything so visible to the eyes but Sharath homes say they are within threshold.

Too many poor workmanships to mention but one that stands out the most is horrible fit and finish on painting. Just the worst.

The subcontractor PSG Landscaping is ruining your reputation as a stellar builder. Between the combination of our warranty manager and PSG, our experience is: • Both our front and back lawns are completely riddled with lumps under the grass where you cannot walk 5 feet without turning an ankle. • We have a drainage problem in both yards but worse in the back to the point there have been washouts I could crawl through. And every time it rains it gets worse. It rains a lot in the Houston area. • The work is entirely substandard, and PSG is unwilling to do anything about it and the warranty folks don’t seem to have the governance over them to fix things right or in a timely way. Below are some of our experiences in dealing with this situation: • PSG has threatened to cancel our warranty. • Here we are in month two and nothing has been remedied. • PSG regularly misses promised dates and is unresponsive. • PSG staff are rude to your face and see no need to apologize for any of it. • PSG always does the minimum and hightails it out of here and it takes weeks to get them back. • We have to go outside with our dogs so they don’t get out through these washouts. • When PSG fixes something, invariably they break or disable something else. • PSG leaves our gates open after doing work here so our dogs end up getting out even though there are signs posted on both gates. • We have been watching all their work around the development and it’s all the same low standard everywhere. • Our warranty manager Brandon boasts of not responding to customer needs after 5 and before 8. Sometimes he completely ignores our voicemails or texts. He is completely ineffective with PSG. • The entire chain of command in warranty appears to be afflicted this way. • We end up going weeks before anything is done let alone getting a response from warranty. • When something is done, it’s more of the same substandard work. We have a pie shaped lot and a lot of yard for our dogs. I think PSG's experience is limited to very small yards because they have completely failed here. ... More

We had such a great time building our dream home with shea. We had a very responsive builder who took our wants and needs into account and made them happen. They went above and beyond with everything! Thank you to all the builders and crews that made our dream home so special