Shea Homes Reviews

The subcontractor PSG Landscaping is ruining your reputation as a stellar builder. Between the combination of our warranty manager and PSG, our experience is: • Both our front and back lawns are completely riddled with lumps under the grass where you cannot walk 5 feet without turning an ankle. • We have a drainage problem in both yards but worse in the back to the point there have been washouts I could crawl through. And every time it rains it gets worse. It rains a lot in the Houston area. • The work is entirely substandard, and PSG is unwilling to do anything about it and the warranty folks don’t seem to have the governance over them to fix things right or in a timely way. Below are some of our experiences in dealing with this situation: • PSG has threatened to cancel our warranty. • Here we are in month two and nothing has been remedied. • PSG regularly misses promised dates and is unresponsive. • PSG staff are rude to your face and see no need to apologize for any of it. • PSG always does the minimum and hightails it out of here and it takes weeks to get them back. • We have to go outside with our dogs so they don’t get out through these washouts. • When PSG fixes something, invariably they break or disable something else. • PSG leaves our gates open after doing work here so our dogs end up getting out even though there are signs posted on both gates. • We have been watching all their work around the development and it’s all the same low standard everywhere. • Our warranty manager Brandon boasts of not responding to customer needs after 5 and before 8. Sometimes he completely ignores our voicemails or texts. He is completely ineffective with PSG. • The entire chain of command in warranty appears to be afflicted this way. • We end up going weeks before anything is done let alone getting a response from warranty. • When something is done, it’s more of the same substandard work. We have a pie shaped lot and a lot of yard for our dogs. I think PSG's experience is limited to very small yards because they have completely failed here. ... More

We had such a great time building our dream home with shea. We had a very responsive builder who took our wants and needs into account and made them happen. They went above and beyond with everything! Thank you to all the builders and crews that made our dream home so special

The communication throughout the process was amazing..Everyone I dealt with was very helpful and you could tell they really cared about making sure our questions needs were meet.

Shea has been great overall. Communication, value, and quality. The only problem that we’ve had was length of construction, but I would trade length for quality any day.

We had a good experience

The majority of the experience has been awesome. Many of the personnel with whom we have interacted have been outstanding. Mac, Dave, Erin, Mitch, and Suzanne. - Top notch- - Many small items create big headache. Overall great experience, but Shea drops the ball on several aspects which reflect a lack of vision and consideration for residents - 2 HOA organizations to pay every month - system is subpar and cannot handle bandwidth. Must login to the same system using two different account numbers to pay HOA dues. No auto-pay options. Never heard of this. Why 2 logins? I live in 1 neighborhood. If Shea has subcontracted out services, it is Shea's responsibility to then divide up the money and pay what is due to whoever. NOT the resident. - the fence is put on the homeowners, This creates an extremely awkward situation with new relationships with neighbors. residents with dogs have to suffer through movein and the period before a fence can be installed. We must reach out to get the email for neighbors to try and coordinate the plan and payment. My neighbor has elected to not pay me for the fence I coordinated, scheduled for install, and handled in full, This is Shea's responsibility and they have fallen WAY short by throwing this on new homeowners. Do you sell a house with a driveway. I paid >$600,000 for a new home... you can't install a fence??? ignorance! - The majority of homeowners have a truck. Driveways are not long enough for a fullsize truck to park, A mid size truck barely fits, forcing parking on the street. I paid for a decent sized yard and Shea leaves everyone's setback the same. If I purchased a larger yard, my front AND back yard should be larger. I didn't purchase a large yard so the front of my house sits directly on the sidewalk. Balance out the front/back yards for those who paid for more space. Maybe we wanted a longer driveway so we could park in our own property. This is an EXTREMELY ignorant design for an experienced community builder like Shea, who restricts street parking. I'm sure complaints will start before long about vehicles parked on the street, but Shea has caused the issue and there is no solution. Mini driveways do not facilitate vehicle ownership in the USA in 2022. This might make sense in Europe where they restrict vehicle size, but here it provides benefit for Shea to sell more properties and make more money while creating headaches for their unsuspecting new residents. - concrete is problematic. basement, garage, and driveway are already cracked in the field and in the joints after less than 12 months in service. Shea warranty on concrete is insufficient. Concrete will continue to crack and grow larger until after Shea warranty expires, becoming the problem of the homeowner after Shea walks away. Poor quality and workmanship in concrete - many of the screens were bent when forced into the frame, and others were left partially installed because they could not be bent enough and the installer walked away ... More

This was our first home purchase that was a new build and everything about our new home is just fantastic. Great quality by SHEA.

Shea was great throughout the entire building process. When there was an issue they were very responsive to resolve our concerns.

everyone has been great so far - Will responds immediately and does his best to solve problems as soon as possible - Jeanie and shannon are always available to help. great support and customer service so far!

The Shea reps at the Enclave sales center were professional and helpful (Tamara and TJ). The experience at the Livermore design center was outstanding. Kristin was knowledgeable, professional and patient. The construction manager for my home, Dave, was courteous, professional and very accommodating. The Shea rep who did the walk through, Octavio, was outstanding and very responsive to my questions and concerns. I appreciate his help in everything he did, including the 30 day walk through. My primary complaint is that Shea homes is not very flexible in the options for their homes (for example, the use of hardwood on the stairs is not allowed), or making simple custom modifications (for example, widening a bedroom doorway for wheelchair access). ... More

Compared to other new builds. The quality for price is outstanding. We haven't encountered many issues with the house, and the few we have were corrected quickly by Shea's warranty department.

No major issue with the home buying process,

Two of the big benefits of this home is that it is a smart home with every appliance connected and controlled via the internet and gas solar electricity with an EV plug for charging. It is easy to open the front door remotely, turn on lights, view security cameras, cycle the water heater for instant hot water, turn on the heat upstairs and downstairs and gave packages delivered from Amazon right into the garage via automated garage door access.

Excellent experience! Would buy a new home from Shea again

It would better to each house in the area to have a unique house number even the homes are on different streets. There are several homes with the same house numbers. This causes mis-deliveries of packages

For us it was a no brained to go with a new build and we are so happy that it ended up being Shea.

Great product- solid design features.

Had good experience with sales staff. Construction is really good quality. Stuck to timelines and kept me informed. Everyone was available for questions and answered them timely.

Shea started off with a good online tool to monitor progress of building process, but found it was not keeping pace with build out.

We are very pleased with the house we bought and are overall satisfied with the quality of the construction and the responsiveness of the aftermarket team. Our inspector did not find any major issues, and Peyton was quick to fix them before closing. After we moved in, some minor things have come up and Carlos has helped us fix them promptly. Our buying process was not what we had expected, mainly due to the treatment we received from the sales agent Theary. All through, we felt as if we were asking her for a favor and received a push back on every single request. Luckily the people taking care of things are different and have a customer centric approach. ... More

We`ve been very pleased with Shea

The construction supervisor was very responsive to all issues during the building process.

Overall experience from home purchasing to move was great.

We had our house built during Covid and while were living in Illinois. We felt the communication with Mike, who was general superintendent for the project, was great. He kept us informed, answered the phone and our questions and always had a terrific attitude. When we got into finishes and punch list items, Conner was fantastic to work with. He was there almost immediately with the normal day to day issues that we asked to deal with and like Mike, always had a great attitude and a smile. This home is amazing and we couldn't be happier.

Overall was good experience. Sales team was responsive and helpful. Wish they had more options on some things like insulation between floors to reduce noise, option for high end appliances like Wolf, laminate on stairs to garage, frosted windows, and more. Had few minor issues when moving in, but most were addressed quickly. One thing was a pain and that was an issue with the front door lock. Shea said I had to work with vendor to get a replacement lock which was time consuming. I would have expected them to resolve it with the vendor.