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Shea Homes Reviews

What Homeowners Have to Say About Shea Homes.

Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 975 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes

has 4.3 out of 5 stars in All Areas

975 Reviews in All Areas

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Value 4.2

Responsiveness 4.2

Customer Reviews

Great Home

  • Anonymous
  • Verified HomeBuyer
  • March 28, 2023
  • Katy, TX

The wait was worth it. Shea Home actually uses good building materials for their construction. We've had 2 neighbors from other builders compare their building structures to what we have and they both confirmed the quality.

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

This field is listed as optional.

  • Anonymous
  • Verified HomeBuyer
  • February 20, 2023
  • Littleton, CO

Overall my experience was very good. The teams were responsive during the build process. After move-in, I sometimes feel that my warranty rep and I are not communicating the best, but I still have the 5 and 11 month visits to make sure everything gets worked out.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

Good quality building

  • Rajeshekar S.
  • Verified HomeBuyer
  • January 31, 2023
  • Tracy, CA

Home buying experience is smooth , quality is good .houses are expensive for the space and size

Total Score 4


Quality 5

Trustworthiness 5

Value 3

Responsiveness 5

Nothing

  • Hitoshi T.
  • Verified HomeBuyer
  • January 28, 2023
  • Marina, CA

We are very satisfied with Shea Home through wonderful customer services

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Good overall construction and service

  • ROCKY S.
  • Verified HomeBuyer
  • September 21, 2022
  • El Cajon, CA

Overall, a good buying experience with Shea Homes. I was told of a framed walk-thru, but never happened. Timelines were non-existed or vague. Construction workers and other workers were helpful and very knowledgeable. Location and pricing were excellent. Buying process were a bit chaotic with VIP's being involved in the buying process.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Shea Homes - Well, it took a very long time to get the house but, it was worth

  • Louise F.
  • Verified HomeBuyer
  • August 17, 2022
  • Camarillo, CA

Well, it took a very long time to get the house but, it was worth the wait. First and foremost, the location is premium! The builder kept many of the older trees and blended water tolerant plants to create an open, green environment The architecture, aligned to Feng Shui principles, reinforces the feeling of harmony and tranquility reflected in the community. Finally, I have to truly say that Philippe's genius matched us with the most delightful neighbors. Wayne and I feel grateful and fortunate to have found our last home. Thank you, Shea,

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Shea Homes - Had good working relationship with sales team, construction crew

  • Romeri J.
  • Verified HomeBuyer
  • July 26, 2022
  • Placentia, CA

Had good working relationship with sales team, construction crew and post-completion complaaints team. Would have liked to see Shea offer more options at reasonable price, like interior cabinet, garage flooring, etc.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Sales team are amazing! Quality of Contractors could improve

  • Edward T.
  • Verified HomeBuyer
  • May 25, 2022
  • Lake Forest, CA

The overall buying experience was great. What I do think could have been improved is the oversight of the contractors. For our particular home there were some serious plumbing issues that had to be resolved right after closing. I understand that they work with a lot of contractors, but these types of things need to be caught and addressed before closing ideally. The sales team were amazing and always diligent in responding back to our questions/concerns. We never felt pressured to buy or forced to buy and they were always transparent of the entire process. Including discussing easements, ...

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes - We love our new home.

  • Guadalupe G.
  • Verified HomeBuyer
  • November 03, 2021
  • Spring, TX

We love our new home.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Smart home devices

  • Marcus C.
  • Verified HomeBuyer
  • October 30, 2021
  • Richmond, CA

This is a very well designed complex with nice grounds. The units have smart home devices. It would have been nice to have assistance with setting up these devices. I still can't get my garage door app to work. All other devices are setup. Including the Ring doorbell, both thermostats, hot water heater, oven & microwave.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Shea Homes - My house was built in time and whenever there was an issue they

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2021
  • Tracy, CA

My house was built in time and whenever there was an issue they were quick to address it.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Great customer service!

  • Steve F.
  • Verified HomeBuyer
  • March 17, 2021
  • Queen Creek, AZ

Our Sales Person and Field/Site Manager were willing to do whatever it took to make us happy. Above and beyond what might be expected.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Shea Homes - Good build quality, but not great.

  • Vu H.
  • Verified HomeBuyer
  • November 26, 2020
  • Garden Grove, CA

Good build quality, but not great. Sales process was simple and streamlined. Overall a good experience except for HOA CC&Rs - overkill for 70 home tract.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

The value for money that I got from Shea was Amazing

  • Anirban G.
  • Verified HomeBuyer
  • November 11, 2020
  • Tracy, CA

As a first time I was apprehensive of how it will be, but the Shea team helped me step by step throughout the home buying process. Most importantly since I was one of the first 3 buyers in this community we got a really good value for money.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Builder - Great! 3rd Parties - Needs work

  • Robert M.
  • Verified HomeBuyer
  • November 11, 2020
  • Queen Creek, AZ

Working with Shea has been a very positive experience. I have nothing but great things to say about them. My one negative has been the third party landscaper chosen which is Gothic Landscape. If I had known how unresponsive and unreliable they are, I would have waited to do my full landscaping with another vendor after closing.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Relatively low stressful purchase with very responsive team

  • Geoffrey L.
  • Verified HomeBuyer
  • April 18, 2025
  • Redondo Beach, CA

This was our first home purchase and we were pleasantly surprised to experience very little stress as it relates to ensuring the place was free from issues and we closed relatively quickly as well. Since moving in Shea and the warranty lead has been very quick to resolve any issue that arises and genuinely wanting us to be very happy with the purchase. I would recommend buying a shea home to anyone.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

A great new home

  • Patricia S.
  • Verified HomeBuyer
  • February 21, 2025
  • Ventura, CA

Good quality and great customer support

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Excellent overall representation & quality

  • Anonymous
  • Verified HomeBuyer
  • February 03, 2025
  • San Tan Valley, AZ

Shea representatives from Sales to Building Sup’s and Support Staff, have been fantastic. Many are lifelong employees, which says A Lot, and they all seem to care about providing a great experience and buttoned-up final product. Of course, there are ALWAYS issues at the end of a build and after closing, and you can always expect minor fixes & finishes to be needed. Most frustrations we have had are scheduling trades to fix details post-closing and a few things that could have been avoided with more care during the build (again back to trades - not Shea or Shea employees). Overall - we are ...

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Lauerence

  • Lauerence T.
  • Verified HomeBuyer
  • January 03, 2025
  • Avondale, AZ

Claire was extremely helpful,and a pleasure to work with.I highly recommend Shea Homes

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

Mostly a very good experience with Shea.

  • John M.
  • Verified HomeBuyer
  • October 09, 2024
  • Castle Rock, CO

Jaime was very healthy in sales office and Brooke was outstanding seeing things that needed corrected at the one month repair period.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Overall satisfaction is great with some areas for improvement

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2024
  • Conroe, TX

The homebuying process was smooth with good customer service. The house is well-built and made from quality materials, but some design flaws leave a bit of an unpleasant aftertaste. For example, a few awkward door swings, a poorly placed light switch, and a strange kitchen layout make you wonder if the home design was tested for functionality. Some of these issues were addressed and modifications were accepted, but some other issues were simply ignored.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Lorri, Victor and Tom

  • Anonymous
  • Verified HomeBuyer
  • December 21, 2023
  • San Diego, CA

We had a great experience buying our first home with Shea! From the design team working with Lorri, to working with Tom and Victor, they are always responsive and here to help! Victor stops by often if we have a question and to check on us and we really appreciate that. We feel cared for and everyone we've worked with has felt like a friend!

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

My wife and I bought this home from Shea and we are very happy with our choice

  • Arthur F.
  • Verified HomeBuyer
  • April 28, 2023
  • Humble, TX

Shea built a quality home with added great features. Their sales staff is very responsive and their workmanship is high quality.

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 4

Awesome experience except...

  • Michelle L.
  • Verified HomeBuyer
  • February 24, 2023
  • Seaside, CA

It has been a great experience purchasing my Shea home. Everyone we've met from the sales office to the service team is very professional and helpful, except for Michele in the Design office (I believe she is a VP of some sort), who told me to rethink if this is the right home for me when I requested some minor design changes during the design phase.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

floor plan is so good

  • Huihuang X.
  • Verified HomeBuyer
  • February 16, 2023
  • Irvine, CA

floor plan is so good

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4