Shea Homes Reviews

The home is great. But but you really want to make Trilogy exceptional add more amenities. Restaurants, pools (only a 4lane 4ft deep pool), activities. A community of 1,500 homes in a small town needs to be inclusive. Without the Amenities needed you will never meet your potential. It can't be all about more homes. It has to be about Lifestyle. The clientele you deal with has many options and the ability to afford it.

Share homes endeavors to communicate with you throughout entire building process which was helpful!

My experience with shea homes was amazing. Rachelle did a great job with this house. The house came out beautiful & only a few minor things needed to be fixed after my first walk in. I will definitely recommend shea homes. I’ve been in my home 3 months & loving it.

Builder is a bit inflexible, "this is how we build it, no changes allowed" Understandable, I suppose, but not especially customer focused. The home is advertised to be energy efficient but really only meets minimum building code standards for insulation. HVAC unit and hot water heater are not energy efficient. Builder cheapened out on several items that I would have preferred to be able to upgrade. Lighting fixtures in closet and laundry are ugly tube flourescent that are fine for the garage; Fancy iDevice switches are nice but if they are installed to control dimmable bulbs, they should have used the version that supports them. Garage door opener controller should have been provided with the motion sensor version to turn on the lights automatically when entering. No landscape fabric in the garden area, so weed popping up. Lots of small details were simply overlooked by providing the cheapest options. Cracks in the garage concrete floor they would not repair even before closing. Light switches for the flex room are not in convenient locations, neither is the switch when leaving the master bedroom hallway into the great room, hard to find them in a dark room. Maybe not a builder problem, but I wish they would have worked closer with the HOA. There was no internet when closing, in fact it was not even arranged to be hooked. In general, quality is good, Some trades were better than others. ... More

Need to be more responsive and follow up doing/completing what is supposed to be done

We have had the pleasure of working with some very fine people that have listened to our issues and helped to resolve them.

Really enjoy living in this community. Beautiful homes. Good construction. Any issues are quickly resolved after addressed.

Shea did not meet our expectations at all due to so many open issues. They close our house in April of this year and mostly cabinets are having issues. Supervisor from cabinet company was surprised that how come they gave you keys with so much unfinished work. Baseboards in the house are installed so badly. I am not sure how shea builder can deliver such bad quality work for an expensive house? After closing the house priority of unfinished is not treated properly. so much frustration.

Many things to describe

Overall we did not have a great experience with our first home purchase. Three different builders worked on our home. The first two were let go. I will give credit to Jorge for inherited a myriad of problems, did his absolute best to clean up the mess. You must get a third party inspector. It's a must. The builders gave us a very hard time over that but we still had him come through, despite costing us $750. Our inspector delivered a report well over twenty pages. We were wooed by the model house. Yet the quality of the build on ours was anything from it. Sloppy craftmanship through out, facets and receptacles not level, light fixtures out of socket, and unsealed window sill molding letting spiders and various insects in. A leaky sprinkler systems, and an AC that doesn't cool the house. Needless to say the paint job was poor too. The garage remotes never worked. The workers didn't even bother removing the wraps from the garage rails, and there is spray pain everywhere. It's just sloppy hurried work. Be careful, verify, verify, and then verify some more. Do not fall for the razzle dazzle of the model or the sales people. ... More

I had a wonderful experience in buying my Shea home. I met with Dan and he showed me the model homes and explained the differences. I wanted no steps and was assured that there was a model with no steps. We drove around and I chose a lot based on the information Dan gave me. I had been looking for over a year before I found Trilogy. Mike sent me weekly updates once building started. The trip to Sight and Sound and the design center was wonderful. With their guidance and my budget in mind, I was able to choose communication and finishes. The bottom line I love the house. I was kept informed every step of the way and would highly recommend purchasing a home in Trilogy at Lake Frederick. ... More

Over all my experience was pretty good. The home looks very nice, and most everything is in place. Some expected issues with a new construction are fine, but there are some more than I would have expected for the price paid, and some of the issues I pointed out were ignored, denied, or called normal when they should have been taken care of. Otherwise, quick to respond and set up trade calls, but it often takes a long time to get the trades to show up.

Buying a Shea home has been a wonderful experience. Everyone involved has been professional and very helpful.

The sales team are phenomenal !!!

We closed and moved into our new home in April and have been pleased with the warranty follow up, general quality of the workmanship and the responsiveness of the entire sales and service team at Shea homes in Wickenburg.

Issues after delivery take too long to get resolved. We have 2 broken windows that were supposedly ordered before the house was finished. Been in house now 2 months, still have broken windows. Other issues same problem. Not responsive at all.

Extremely impressed with the multiple inspections done by Shea prior to our taking possession. The management at Shea did the final inspections! The top management comes out to make sure all the upgrades are completed and the quality is up to their specifications. We’re impressed! We were also kept informed throughout every level of construction during the build by our liaison Rudy. He was always available and answered all our questions. He guided us through the build and we had confidence in his experience!! He created a pleasurable experience which doesn’t always happen when building a home.it was completed in seven months which i think is very good in a post pandemic environment. Then Shea takes it to the next level after we took possession to do a check at one month and then again at five months after we took possession!! They will also do a one year warranty walk through too I’m told. They keep communications open to correct any situation that come up. Our satisfaction has been their priority from day one! We are extremely satisfied!! Thank you to everyone in the Shea family! ... More

There was nothing positive about this building experience! It was a nightmare. Though out the precess there was little to no transparency for the buyer/owner. Moreover, and totally unacceptable, "operations" was uncaring of anyone's needs but its own. Nothing but extreme anxiety for us most every step of the way through out the process.

Staff was very friendly, but sometimes did not come through with requests. East to contact but not always responsive. If I needed an immediate response I had to go through my sales person even though I was told by project manage I could contact him.

The buying process was very smooth and shea homes guided through each and every step. The home quality is top notch and I'm really happy with it. Having said that, I'm having an issue with my Garage opener is not connecting to the wifi which sometimes frustrates me. When talked to customer service of lift master garage opener company, they said motherboard in the garage opener is old and compatible with router. I would suggest Shea homes to install latest garage door openers

All through the buying process, everything was a smooth transition. There are few issues after moving to the home related to USPS address issue and HOA. Both of them are pathetic and builder is not able to help us.

Brad (site manager( Dan (warrantee specialist ) and Sonja Shea rep were all very responsive on Teams site, answered all questions, were encouraging with responses. great experience

All in all, we've a had a pleasant experience building with Shea. Our construction manager Wes was great and took care of the majority of the issues on our final walkthrough. This left only a few things for warranty repair and Barb has been responsive to our needs. All the trades are friendly, professional, and respectful. I would build with Shea again if we had the opportunity in the future.

We visited the area when there were barely any homes and the models had just opened and decided it was the place for us. We did the build "Long Distance" from Washington State and didn't actually see our new home until we did the walkthrough. They did a great job and have been diligent at resolving the small discrepancies that can happen at any new construction. We feel that the whole experience vastly exceeded our expectations!

We loved working with Karen. We were hoping to finish the process with her. Derek filled in for her whenever Karen wasn’t available. This isn’t my first purchase, abd I have dealt with other builders and staff. Unfortunately didn’t have a great experience with Derek. Especially after closing, he was very cold, and wasn’t willing to help.