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Shea Homes Reviews

What Homeowners Have to Say About Shea Homes.

Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 975 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes

has 4.3 out of 5 stars in All Areas

975 Reviews in All Areas

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Value 4.2

Responsiveness 4.2

Customer Reviews

Rushed completion and no changes allowed

  • Anonymous
  • Verified HomeBuyer
  • February 16, 2023
  • Littleton, CO

I appreciated the professionalism of the staff throughout our home buying process. I felt comfortable discussing issues that arise and confident that they would be resolved. I did not like that we had to had to do our walkthrough and close on our purchase before everything was completed. There are many issues we found after we’ve moved in that we now have to address through the warranty department. It’s frustrating having to book appointments and take time off work to handle these issues. Additionally, there were minor changes we wished Shea had offered like adding or moving outlets or ...

Total Score 4


Quality 5

Trustworthiness 4

Value 3

Responsiveness 5

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  • Anonymous
  • Verified HomeBuyer
  • February 10, 2023
  • Marina, CA

Shea was very responsive at every step of the way. We are very happy with our home. In full transparency, there were a few workmanship issues with the house (expected for houses being built at this scale), but Shea's customer service and warranty quickly addressed any issues and continue to follow up proactively.

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

Happy homebuyer

  • Anonymous
  • Verified HomeBuyer
  • December 13, 2022
  • Castle Rock, CO

We are happy to do bussiness with Sbea

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Overall a good experience with Shea.

  • Gary C.
  • Verified HomeBuyer
  • December 08, 2022
  • Littleton, CO

Shea has been very responsive to issues. The quality of the home is very good.

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

Shea Grove in Camarillo

  • Donald M.
  • Verified HomeBuyer
  • November 29, 2022
  • Camarillo, CA

The ladies in the office were extremely pleasant and very helpful. They gave us and continue to give us lots of useful information.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Happy Homebuyer

  • Patrice C.
  • Verified HomeBuyer
  • November 01, 2022
  • Manvel, TX

Shae was great with keeping my husband and I updated during the home building process. We purchase during Covid and there were a lot of delays due to Covid delays. The construction manager was an angel and very responsive every time we sent a question or concern. Very happy with our builder choice!!! We love our new home!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Homeowner

  • Stephen P.
  • Verified HomeBuyer
  • October 26, 2022
  • El Cajon, CA

Had a great experience with Shea overall at the direct level. However, had I hired some of the subcontractors myself outside of costs being part of the mortgage — including those who did the blinds (sloppy work), solar/Sdge (still trying to setup), or misnamed “white glove” service (just a bizarre lack of quality service) — I would have moved on long ago and found better service providers. Two months in, I still can’t get a few things completed that should be off the list of to-dos. These annoyances, and I hate to say it, ultimately fall back on Shea Homes — who has otherwise been fantastic. ...

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 2

Shea Homes - Overall I felt Shea did a good job

  • Joshua C.
  • Verified HomeBuyer
  • August 03, 2022
  • Mission Viejo, CA

Overall I felt Shea did a good job

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

Sales, Operation and Diligence

  • Michael P.
  • Verified HomeBuyer
  • March 01, 2022
  • Camarillo, CA

The location is fantastic... The quality, communication and sales efforts were first class! The upgrade process was grueling but worthwhile. A few glitches but that's expected! All in all, The Grove is a Homerun... and the folks are very professional to work with.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 3

Shea Homes-Family - Generally speaking, I have good experience with the home purchase.

  • Ren J.
  • Verified HomeBuyer
  • February 23, 2022
  • Lake Forest, CA

Generally speaking, I have good experience with the home purchase. Shea delivered the home on-time. However, there are lots of issues in the home. Just mention a few examples, such as air conditioning did not work because someone turned off the switch and we don't know where it is; doors are not properly polished and crooked, which we are still work with customer service to make correction; there are big holes under carpet, which just have been corrected. Paint needs to be touched due to either incomplete painting or have defects. I like your customer service personnel, who works with us ...

Shea Homes-Family responded:
Thank you for your feedback, Ren. Our warranty team will continue to work with you on these issues. You can always contact us at customerservice@sheahomes.com. shea

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 5

Shea Homes - Aside from the challenges of completing the home during the middle

  • Mark M.
  • Verified HomeBuyer
  • December 07, 2021
  • Irvine, CA

Aside from the challenges of completing the home during the middle of the pandemic and resulting schedule delays, overall we're satisfied with the house and how Shea is responding to punchlist and warranty requests. Quality of the house is good and nothing major so far.

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

The quality of the workmanship

  • Ruth R.
  • Verified HomeBuyer
  • November 11, 2021
  • Mission Viejo, CA

Very helpful in most areas

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 3

Shea Homes - the seller is good

  • Yizhou Z.
  • Verified HomeBuyer
  • July 20, 2021
  • Fremont, CA

the seller is good

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Sales Team

  • Kara E.
  • Verified HomeBuyer
  • June 13, 2021
  • Littleton, CO

When going over the options the sales team encouraged you to shop around for the best options for your needs and lifestyle. They didn’t try to encourage you to just buy what they offered.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Like the community design

  • Shuiay T.
  • Verified HomeBuyer
  • June 04, 2021
  • Richmond, CA

Sales office and Shea home mortgage personnel are very responsive for questions. The design and layout of the house is very modern. Love the house fill with lights.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

A solid home.

  • John M.
  • Verified HomeBuyer
  • May 18, 2021
  • Castle Rock, CO

Overall the home is solid. Sales office was professional and responsive to questions during the purchase and prior to closing. However, the inability to make simple electrical or plumbing change to the interior "cookie cutter" electrical and plumbing design was frustrating! Very surprised at some of the pre-determined choices. It's the "details". Why puts a shingle roofs on an a $700k home in hail country? (We Understand costs...) Why put decor electrical switches throughout the home, but "old style" (round) plugs? They don't match. Upgraded to a tankless water heater, but "recirculation" ...

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

Good experience

  • Anonymous
  • Verified HomeBuyer
  • February 24, 2021
  • Tracy, CA

Overall good experience however experienced quality issues with the cabinets

Shea Homes responded:
Thank you for your feedback. If you are still experiencing issues with your cabinets, please reach out to our customer service team at customerservice@sheahomes.com. Thank you. shea

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Experience was pretty easy.

  • Kevin C.
  • Verified HomeBuyer
  • November 12, 2020
  • Tracy, CA

Overall the experience was easy and fairly quick.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Good experience

  • Roger F.
  • Verified HomeBuyer
  • June 03, 2025
  • Parker, CO

Overall experience was good and we are happy either way our home and especially the lot .

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

They stayed on schedule but communication was poor

  • Gail J.
  • Verified HomeBuyer
  • February 26, 2025
  • Ventura, CA

But communication was very poor. They communicate mostly by email. Many times they are sending you documents to sign without anyone explaining to you what this new document is and if/or why you need to sign it. The local team was mostly accessible to answer questions or meet with me to go over things at my request. Particular thanks to Patti at the main office who was a gem, and helped me and my realtor tremendously.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Overall Great House

  • Stephen M.
  • Verified HomeBuyer
  • August 10, 2024
  • Manvel, TX

We had a great experience working with Josh on the home purchasing side of things. He was very helpful and worked with us on our relocation. The experience with him was great. When the house was turned over, Josh was very helpful with going thrugh the property and was helpful with the small things right when we moved it. Where things feel short was the details. With a house at the pricepoint we purchased at, there were just too many small things missed that we had and are having to get addressed. I feel its the details. I also felt we go the same quality if not lower in some of the ...

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

Owners response

  • Rodney S.
  • Verified HomeBuyer
  • June 25, 2024
  • Conroe, TX

I’m satisfied with the home. Didn’t care for the building experience. It was extremely stressful. I’m still dealing with issues from the build, having to turn in warranty request to get items corrected!

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

Great purchase experience: simple and quickness

  • Shushan Z.
  • Verified HomeBuyer
  • May 07, 2024
  • Huntington Beach, CA

The house has a good arrangement which is helpful to rent. I like it. Shushan

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Always a good experience so far.

  • Mary Lee F.
  • Verified HomeBuyer
  • March 17, 2024
  • Ventura, CA

the team was very helpful and informative.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Del Sol, New Ventura Community

  • Anonymous
  • Verified HomeBuyer
  • February 13, 2024
  • Ventura, CA

Pros: quality of work is good. Shea builds good solid homes. I think this is developing into a really good community. They have been responsive to issues, and they are fixing. The warranty specialist is super friendly, does a good job making his rounds and getting things fixed. Value for price is good for this area and only getting more expensive. Has a community pool and developing pocket parks. The folks in the model home offices are very nice friendly and helpful, even after you move in, they are there to assist if you have any questions. Has an HOA Cons: Water heater is ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4