Shea Homes Reviews

Our builder rep kept us informed and up to date even during the pandemic as our home progressed. He sent us pictures when we couldn’t come in and brought us in when possible. The experience in selecting amenities was pleasant and sufficient time was allowed for us to consider our selections and to make changes as we desired. The walkthrough was complete and any observed deficiencies were taken care of in short order. Anything missed at that time was corrected at the one month review.

We had a great experience with all Shea Homes employees. They were quick with communication, respectful, and always willing to answer our questions. We love our new home and are very happy with the quality of it!

Lovely property rugged quiet and peaceful

They delivered on time even during COVID-19. Everything was as I had expected as far as the upgrades, the quality of the workmanship, and the customer services.

From day one the experience with Dave and Missy was amazing. We were kept in the loop with step by step house progress the entire time . They held their end of the bargain with how long the build would take. There was no surprises. The price was well known and no hidden fees along the way. The house is so well built with 2x6s. Virtual design studio was thorough and professional. The walkthrough was so easy and meticulous. No stones left unturned and we were told “we want it to be perfect for you” Willy was amazing and so knowledgeable and friendly. Our experience was second to none and really gave me an amazing impression of Shea homes. I can’t help but share it will friends and only wish more properties exist with Shea homes around the front range for our friends to have the opportunity too. When we tell anyone who our builder was, they say oh that’s awesome, they are good. It’s so true! We are truly lucky. Thanks for treating us like family. It honestly was a great experience considering it’s one of the biggest purchases in life and that is naturally going to be stressful. It was minimal. So thank you everyone. ... More

All workers were easy to work with

Excellent customer service. It felt like we were buying a house from long time friends. I wouldn't hesitate to ever buy from Shea again.

A wonderful first exposure to Shea customer service

We truly enjoy the layout of the floorplan and the smart features of our new home.

Shea has quality construction and everything is beautifully designed. Plus They have amazing people that will take good care of you both before and after the sale. Top notch service!

The Shea team are truly the best around. This was our first new home in 25 years and we were in excellant hands from day one. There were so many questions ,considerations,some changes. The people really care about their clients. We are so happy to know a truly professional organization!! Thank you again Shea Homes!!

Our home is perfect for us in every way. Our community is just as amazing as our home! And the people, from the salesperson, to our field manager, to every single trades person we met, were all professional, communicated well and followed through on every promise. You cannot do better than Shea Homes and Trilogy

Be patient all issues will be corrected in a timely manner.

Customer service is excellent. Attention to detail is thorough and highly professional. Design and technology are impeccable, modern and beautiful!

Moving from a large home was a challenge for me. However, I’m so pleased I made this move! Love the layout of the Monaco model...it’s perfect for me. Yes, I needed to donate a substantial amount of furniture, etc. however it’s been uplifting to organize my life. I also need to mention my Trilogy neighbors are so much fun. Even during the Covid issue, we’ve found ways to socialize safely. The community is active and promotes healthy living that I so enjoy. All the Shea associates from my Sales Broker to Construction Manager to Lawn Crews are a pleasure. The community is visually beautiful that makes for a peaceful environment. Love it! ... More

The whole process (build to move in) has been outstanding. The Shea staff as well as the builders have provided my wife and I superb customer service and support during the last several months. We are so happy with the quality of the craftsmanship that has gone into the construction of our home. We love the layout of the house, our awesome backyard view, as well as the great neighbors that live around us. Thank you Shea!

I did my research and looked at many home builders. This by far is the best and most affordable new homes you can buy. The process was easy and the people are amazing.

Excellent service and response to concerning items/details. Amazing documentation of all items relevant to home home construction, emergency contacts, as well as registering all home appliances. I am happy to to serve as an advocate to new home buyers. Thank you, Jeannie

We recently purchased a spec home from this builder, and the entire experience—from contract to move‑in—was smooth and straightforward. The home’s quality and craftsmanship are excellent, and we feel we received great value. The community itself is beautiful, with miles of trails, scenic foothill views, and a thoughtfully designed layout that makes it a truly enjoyable place to live. The builder’s team was professional, responsive, and consistent in delivering what they promised. They answered questions quickly and made the process feel easy.

I thoroughly enjoyed the purchase of my new home. I love the house, however I do believe it was a little overpriced. Only a little overpriced for the space I have. My only real disappointment was that Shea only offers a 2 yr. structural warranty. Other home builders offer 10 yrs. My home was considered ready to move in. The follow up to any issues was acceptable; except for an outside vendor who doesn't appear to be too responsive.

I was very happy with my experience. Charmaine was great. My only issue was the lack of water pressure in my shower from day 1. Shea refused to fix the problem and I had to hire a plumber to address the issue

Responsiveness and listening are the two words I will use to describe all the people I encountered in my Shea home purchase journey.

The quality of the build is excellent. We are very happy with our choice to buy is this community. The sales staff is exceptional and the views around are house are awesome!

Great home buying experience, quality work. Very happy with Shea.

This was a five year process for me to find the right place. I looked in many states and many cities around the country for a home I could spend my retirement years in. For many reasons Trilogy Lake Norman by Shea kept staying at the top of my list, I finally had to say OK I get it, this is my home and so it is.