Shea Homes Reviews

Despite a 7 month delay of moving in due to “municipalities,” the home is very beautiful and just what we expected. Management is friendly and responsive for the most part. There is a lot going on while construction is happening. We enjoyed meeting workers and networking to install this or that in our home. In case we have any problems in the future, we know who we can call.

Overall a good experience. Warranty issues and communication could improve.

The home took a little more time to be built than expected. They did not have framers for 3 months. Shea mortgage did not contact us 90 days out as promised. I had to call them. Brandon was very professional and helpful and continues to be when ever I have questions. Overall, satisfied with product after being in 2 months.

There was a change in warranty specialist which caused the issues to be delayed. Hopefully Shea Homes takes care of this transition process so the home owner is not affected.

Only wish yard was more level. Too Many unlevel spots in yard.

Closed escrow December of last year It now May and still waiting for Ring doorbell and Wi-Fi plus repairs needed

Better quality than many new home builders.

Would like to mention June and Octovia from Shea Home has been giving wonderful service. Very pleasant and easy to work with both of the individual. Octovia takes immense steps to meet the quality and customer satisfaction. Deeply disappointed with Solar installation is horrible experience, took several follow-ups to make things working.

Communication from the Sales Department has been exceptional. Understanding that we purchased our home at the onset of the COVID Pandemic, there have been some challenges; communication from trades & completion of punchlists have been the largest hurdle. All in all, we love our home and have enjoyed the process.

Overall, better than our last builder.

New home met our expectations. A few minor issues; however, response to service requests have been slow or ignored altogether. Leaves a sour note on an otherwise good experience.

Sales process and team were great and very responsive. The customer service person, Troy, who we've done walk-thoughs with is also exceptional. He listens, validates, responds with corrective actions.

The process of buying the house was good. It was not easy but it is long and gone through step by step process. The only thing I was hoping about the property tax amount should have been mentioned clearly during initial days of the purchase of the house when they have sold many house in the same complex. The amount was not clear until last min to us. Except that I had good experience in buying the house with Shea.

While the sale of the house and responsiveness to issues is actually very excellent. I feel the quality of work was very poor and attention to detail was extremely lacking. Having to work through all the issues and make sure they get resolved seems like it could have been avoided had the work been checked thoroughly before signing off on it. Customer care rep. Dominick has been very helpful though to make sure work will be repaired to customer satisfaction and always follows through with requests.

All through the buying process, everything was a smooth transition. There are few issues after moving to the home related to USPS address issue and HOA. Both of them are pathetic and builder is not able to help us.

The quality of Shea homes is amazing. Feel like I had to always reach out for communication. Follow up on services requests are slow and because my concerns were minor, I felt like I was often dismissed. When we purchased our home I requested a specific lot but was told they couldn’t go out of order and I had to choose from the lots they stated. After we signed our contract, market changed and low and behold they are not going in order and the lot I requested was built immediately.

Shea Home is a state of the art home - if you can build updates with good design style, sky is the limit! You can arrange a great home build set up with Shea Team! Great Professionals! Thanks for our new Home!

Great floor plans. Great pre and post sales. Building felt rushed. Could’ve used more quality contractors with less mistakes.

Landscaping in front yard not great

I have been living in the Cay since March. During this period of time, I have scheduled for three major repairs: the laundry room leaking, kitchen hood no ventilation, the AC unit leaking. All three problems were caused by workmanship not material itself. The worst experience is noise level from construction. Shea Home could have done better if considering strategically new phase construction impact to customers who are living in the closed phases. Workers started work at 7 am with loud machinery noise and unbearable dust. Very disturbing!

Most of our house is great. The quality of most of what we have is awesome. But the details do matter and it does feel like we have some issues that Shea just isn't able to resolve -- Starting with the fact that our carpet is ruined after less than 2 months because it's impossible to clean, it pills constantly. And when it pills, it runs and loses its pattern for inches that are very noticeable. Our appliances don't match - for some inexplicable reason. And despite every attempt to get our "smart house" to connect our outlets to the app provided, we still have issues with these light switches. Do I love the house on the whole? Yes. But when you buy a million dollar house - you expect the details to be at their best. ... More

Overall good quality and customer facing, but slow on follow up and responses after the sale.

Shea's sales, project management, and warranty team were great. Trade work wasn't what I am use to for a Shea product.

Everything is good, but wooden material should be more good. During my first visit I saw wooden logs are dent and damage some places. Else it was good experience.

Great customer service by Josephine Hasting & Jibron aka Joey the construction guy was very informative & patient with going over the details of the new home With us. Ricky was a very pushy guy who didn’t let me note any minor issues in the house, as he says “everything can’t be perfect “. There is a lack of response to house issues as we’re still waiting for our floors issues to be fixed, but we love our new home. Love the community get togethers to meet our new neighbors and the quick development of our neighborhood/community. Glad to part of the Shea community.