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Shea Homes Reviews
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What Homeowners Have to Say About Shea Homes.
Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 899 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Lender communications was good. Follow up on items needing repair was not good
- Gary N.
- Verified HomeBuyer
- February 10, 2021
- Queen Creek, AZ
Shea builds a good product. We purchased a model home in Gateway Quarter and although it was priced as-is, the prep of repairing items such as holes in the wall and paint matching was not good. Promises regarding the replacement of dead landscaping were not kept.
Shea Homes responded:
Hi Gary. Thanks for your feedback. Our sales manager has contacted you about the landscaping issues.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
Shea Homes
- Mehmet C.
- Verified HomeBuyer
- November 01, 2023
- San Diego, CA
Solar panel connections were the night mare. Solar Power company is not responsive and very difficult to reach. Thanks to Ryan the tech, he fixed everything. My power grid was pressure washed and of course full of dust and also rust can you imagine in a brand new home your power grid is like that. Night mare.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Mac on the sales team was great. Conor the warranty rep.
- Garrett A.
- Verified HomeBuyer
- April 11, 2023
- Littleton, CO
Sales team was great. Warranty representative and response is terrible.
Shea Homes responded:
Hi Garrett- We appreciate your feedback. Our Warranty Manager, Gregg will be reaching out shortly. Thanks!
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 1
Shannon, the sales rep and John, construction supervisor are super. We have found many items that needed repairs (like. electric wires not connected correctly) and some fixtures look like contractor went cheap. Overall happy with home but expected a li
- Steven S.
- Verified HomeBuyer
- January 14, 2023
- Camarillo, CA
See above for comments in this section.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Building appears good at first look, but after more careful review, I note many examples of incomplete/poor workmanship.
- Michelle G.
- Verified HomeBuyer
- July 13, 2021
- Richmond, CA
Builder made my lending from builder quite easy and painless.
Shea Homes responded:
Hi Michelle. For any issues you see with your home, please submit a service request at sheahomes.com or email customerservice@sheahomes.com. Thank you.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 2
Very helpful in buying property.
- James E.
- Verified HomeBuyer
- March 09, 2021
- Brentwood, CA
We have had a brake down with first review issues being completed.I have to mention outside paint job was not close to your standards.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Shea Homes - Good buying experience but experiencing consistent issues and
- Anonymous
- Verified HomeBuyer
- October 26, 2021
- Fremont, CA
Good buying experience but experiencing consistent issues and a long turn around on service request
Total Score 4
Quality 2
Trustworthiness 3
Value 4
Responsiveness 2
Shea Homes - Overall a reasonable experience.
- Christopher K.
- Verified HomeBuyer
- November 18, 2020
- Huntington Beach, CA
Overall a reasonable experience. While a large company centered on process, people make or break their experience. We did run into some bad apples, but that was made up to some degree by others. We are still awaiting for the customer service to meet our expectations.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
Warranty struggles
- Jennifer S.
- Verified HomeBuyer
- June 21, 2023
- Avondale, AZ
Buying was the east part, getting things fixed has been challenging. Both due to availability and half baked solutions, appointments are rescheduled without any communication, contractors refusing to fix things and blaming the issue on another team (plumber refusing to fix water pressure and passes blame to appliance installer when the issue is the water pressure from the wall, at another appointment scheduled for two window issues and contractor refused to fix one issue saying one window would be fixed by another team from the same company only to come back with the same team at another ...
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
QA/QC?
- Anonymous
- Verified HomeBuyer
- November 01, 2022
- Littleton, CO
Where was the quality control? We have had nothing but MEP issues since we moved in.
Shea Homes responded:
Hi- Thank you for the comments. We would like to address your feedback but since you commented anonymously we can't respond. Please reach out to us at warranty@sheahomes.com so we can respond. Thanks!
Total Score 4
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Poor quality of work
- Srikanth R.
- Verified HomeBuyer
- October 25, 2022
- Tracy, CA
Quality of work is very poor. The flooring is uneven in several places with hallow space underneath LVP planks , Huge gaps at cabinet alignments, leaky faucets and so on.
Total Score 4
Quality 2
Trustworthiness 4
Value 3
Responsiveness 1
Shea Homes - Everyone is responsive and will answer you in a short time.
- Paul D.
- Verified HomeBuyer
- January 03, 2022
- Mesa, AZ
Everyone is responsive and will answer you in a short time. But after 5 months we still are waiting for repairs to our fireplace and stucco. The bathroom shower is dripping, plants that were supposed to be replaced 4 months ago still haven’t been replaced. Bathroom hardware fell off the wall and the front yard has sunk along the gas line from the rain. It was explained to me when this happened at a Taylor Morrison neighborhood that it was because of improper packing of the soil when the gas lines were installed. We waited for our range and hood due to shipping issues, which we ...
Total Score 4
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Broker was very helpful and knowledgeable.
- Thao L.
- Verified HomeBuyer
- February 25, 2021
- Gilbert, AZ
I have purchased three houses from Shea in Recker Pointer community. Of the three houses, two have really bad issue with heating and Ac system. Multiple attempts to fix the issue did not get resolved and I was told that heating contractor is not responsible for the vent installation. I have try to reach out to Shea and no response yet. This is not acceptable since we have bought three houses brand new. Please have Shea representative to contact me and resolve the issue.
Total Score 4
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Poor craftsmanship
- Tara R.
- Verified HomeBuyer
- March 22, 2022
- San Diego, CA
Customer service has not paid attention to detailed request. Disorganized. Perhaps volume of repairs & poor craftsman gas made job more difficult to keep up with it’s understandable nothing would be perfect but I’ve had to repeat my request multiple times to clarify previous concerns. Most alarming leaky sink.
Total Score 4
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
Shea Homes - The material used are really poor.
- Anuj A.
- Verified HomeBuyer
- November 02, 2021
- Peoria, AZ
The material used are really poor. There are baseboard cracks that are already appearing and lot of other things.
Total Score 4
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
Still Waiting on That WOW Moment
- Kathy G.
- Verified HomeBuyer
- April 29, 2021
- Manvel, TX
The sales center was awesome, got the lot on the lake and the very expensive upgrades, however the thoroughness in detail to a pristine home build missed the mark with the construction workers not paying attention to detail. The pandemic brought in poor quality workers and flawed workmanship. Quite a few things were incomplete and I did not have that WOW moment when moving in. Deep cleaning wasnt done, the home was dusty, tile and flooring did not look brand new, electrical glitches still happening with the breaker, missing under cabinet lightening, missing sprinkler heads, HomePro is ...
Total Score 4
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Shea won’t take care of us when home is closed
- Sean Y.
- Verified HomeBuyer
- October 26, 2022
- Irvine, CA
My home had multiple leaks from 3 different rooms for more than 5times , shea home came and check and said everything is fine , we just did it on purpose to make it happen, that’s ridiculous! And they say they can’t help and want me to call my own insurance . Now I am searching for legal help .Don’t buy shea home !
Total Score 4
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Beautiful home
- Anonymous
- Verified HomeBuyer
- December 27, 2022
- Mission Viejo, CA
The home itself is gorgeous with many upgrades in the standard package. Very spacious with huge kitchens . But the sales and communication staff lack any effort or desire for their jobs. They are unhelpful and do not inform you of community events.
Total Score 3
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
James
- James N.
- Verified HomeBuyer
- July 14, 2022
- El Cajon, CA
I believe June 2021 was whEn we succeeded in obtaining the rights to Lot 8. Anticipating completion and move-in by year’s end, we sold our old home September 29, asking the Buyer to rent-back to us for up to 3 months. Then we got hit with “infrastructure snags” and move-in was delayed til May 2022. My monthly rent on the old home was $4,000/mo X 8 mos. That’s going to sting for some time to come.
Total Score 3
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Average to Exceptional
- Andrew A.
- Verified HomeBuyer
- November 05, 2020
- Parker, CO
Hi there, I am a real estate professional and the purchasing process was average, if not below average. The design center was fun and wish we had more options for things such as solid core doors, different texture, etc. At this price point you would think you’d have the option to select things like this. Onto the post-closing has been excellent and exceptional. Anytime I’ve had a problem, it’s been handled with no push back. This has made up for the upfront disappointment.
Shea Homes responded:
Hi Andrew. Thank you for the feedback. We try to offer buyers options that are current and popular in the market. We appreciate you sharing the specific options you were interested in so we can continue to learn and improve based on what is most important to our customers. We are glad to hear that the warranty process is going well making up for your disappointment. Thank you for purchasing a Shea home. ...
Total Score 3
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Enjoyed the structural walk-thru with the builders.
- Anonymous
- Verified HomeBuyer
- February 21, 2023
- Marina, CA
Did not enjoy the design center. The attitude of the designer made me think twice about any extras. Hence, I did the minimum. My son and I walked out shaking our heads.
Total Score 3
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes-Family - Hmthe finish work is poor.
- Carole F.
- Verified HomeBuyer
- February 16, 2022
- Camarillo, CA
Hmthe finish work is poor.
Total Score 3
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
The sales office staff did a great job in responding to my questions, they are knowledgeable, friendly and easy to work with.
- Maryam J.
- Verified HomeBuyer
- July 26, 2023
- Marina, CA
From the initial visit at Dunes the sales office did a great job reviewing the lots and the purchase process. Our experience with Shea mortgage was very disappointing, the agent had no clues to look into our credit and assets . I would not recommend working with the mortgage company. Once we got our loan approval from another agent, the home buying became fun, the design center agent was very helpful to select options , the walk through was absolutely incredible, very thorough, and educational .
Total Score 3
Quality 5
Trustworthiness 5
Value 3
Responsiveness 3
Quality not what we expected
- Scott A.
- Verified HomeBuyer
- June 08, 2023
- Littleton, CO
Shea has a reputation for high quality homes, but our experience was different. Their vendors did a poor job on quality control across the board from cabinets to painting to cleanliness. They have been good about getting things fixed and repaired, but the experience has been disappointing.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
The sales department was the best Custumer service of all the Shea home experience
- Shirin S.
- Verified HomeBuyer
- February 23, 2022
- San Diego, CA
They used a lot of extra material for the model home that I bought which I really did not like there was not any option to change any of it. Which I thought was not fair if I am paying $80000 Above the actual price due to upgrades I should have been able to make some changes They way I like it not to pay that much extra because someone else decided for me. The garage opening is super small. I wish they could make some changes to that every in and out of the garage is a challenge. And finally the loan department is not customer friendly at all. Thank you for asking about my opinion I sure hope ...
Total Score 3
Quality 3
Trustworthiness 5
Value 4
Responsiveness 4
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