Shea Homes Reviews

Shea has quality construction and everything is beautifully designed. Plus They have amazing people that will take good care of you both before and after the sale. Top notch service!

The Shea team are truly the best around. This was our first new home in 25 years and we were in excellant hands from day one. There were so many questions ,considerations,some changes. The people really care about their clients. We are so happy to know a truly professional organization!! Thank you again Shea Homes!!

All around outstanding customer service and experience buying a home with Shea Homes. As a first time home buyer, our sales representative made the whole process a smooth and pleasant experience! Would definitely purchase again with Shea Homes.

Our home is perfect for us in every way. Our community is just as amazing as our home! And the people, from the salesperson, to our field manager, to every single trades person we met, were all professional, communicated well and followed through on every promise. You cannot do better than Shea Homes and Trilogy

Be patient all issues will be corrected in a timely manner.

Customer service is excellent. Attention to detail is thorough and highly professional. Design and technology are impeccable, modern and beautiful!

Moving from a large home was a challenge for me. However, I’m so pleased I made this move! Love the layout of the Monaco model...it’s perfect for me. Yes, I needed to donate a substantial amount of furniture, etc. however it’s been uplifting to organize my life. I also need to mention my Trilogy neighbors are so much fun. Even during the Covid issue, we’ve found ways to socialize safely. The community is active and promotes healthy living that I so enjoy. All the Shea associates from my Sales Broker to Construction Manager to Lawn Crews are a pleasure. The community is visually beautiful that makes for a peaceful environment. Love it! ... More

The whole process (build to move in) has been outstanding. The Shea staff as well as the builders have provided my wife and I superb customer service and support during the last several months. We are so happy with the quality of the craftsmanship that has gone into the construction of our home. We love the layout of the house, our awesome backyard view, as well as the great neighbors that live around us. Thank you Shea!

I did my research and looked at many home builders. This by far is the best and most affordable new homes you can buy. The process was easy and the people are amazing.

Excellent service and response to concerning items/details. Amazing documentation of all items relevant to home home construction, emergency contacts, as well as registering all home appliances. I am happy to to serve as an advocate to new home buyers. Thank you, Jeannie

The quality of this home is amazing. I really feel like it's home, and Ive only been here a short while.

While not all was perfect with this new build, the response to my small issues has been immediate. I like the fact that we have 3 separate opportunities during the first year to note any deficiencies and have them addressed. Have not experienced any negative feedback from any Shea personnel. They have all been helpful. I look forward to enjoying many years in my new home.

Overall good experience especially from the prospect of buying g from across the country. Wish we had a few more choices with regard to interior paint.

This home is serving as a temporary home while we build a new custom home, after that then my son will acquire this home, the experience with George (Project Manager) to Jessica (Sales Consultant) was tremendous and very seamless. The home workmanship and finishes are first class! Thanks Shea and Team! Rich & Carmen

Shae was amazing to work with. As a first-time home buyer, the process was made easy, clear, and transparent. Not to mention, my condo is gorgeous. Can't recommend them enough!

The design meets our needs. Our problems have been with appliances; we would have made different choices in that area. The Warranty Team has been great, responding quickly and skillfully.

Mike and Lynda were so very helpful with the buying process, and altho there were a couple issues which arose post close, the team is doing a great job with follow through and getting things done. Love the house!

Great communication with site supervisor and sales person from start to finish. We would highly recommend Shea for you next home build

Listened to my wants, rather than what they wanted to sell me. Everyone had a welcoming spirit (employees and volunteers). Accommodating even after the sale was made, like the lifestyle was more important than the house.

We could not be happier with our new home. Walking into a Brand New Home with our custom finishes and our preferred color pallet has just been amazing. The golf course and ocean views during the day are breathtaking and seeing the Monterey Peninsula lit up at night is really special. In addition the entire team at Shea has been great to work with. It’s not just about building homes for them, they are building a community.

We recently purchased a spec home from this builder, and the entire experience—from contract to move‑in—was smooth and straightforward. The home’s quality and craftsmanship are excellent, and we feel we received great value. The community itself is beautiful, with miles of trails, scenic foothill views, and a thoughtfully designed layout that makes it a truly enjoyable place to live. The builder’s team was professional, responsive, and consistent in delivering what they promised. They answered questions quickly and made the process feel easy.

I thoroughly enjoyed the purchase of my new home. I love the house, however I do believe it was a little overpriced. Only a little overpriced for the space I have. My only real disappointment was that Shea only offers a 2 yr. structural warranty. Other home builders offer 10 yrs. My home was considered ready to move in. The follow up to any issues was acceptable; except for an outside vendor who doesn't appear to be too responsive.

I was very happy with my experience. Charmaine was great. My only issue was the lack of water pressure in my shower from day 1. Shea refused to fix the problem and I had to hire a plumber to address the issue

Responsiveness and listening are the two words I will use to describe all the people I encountered in my Shea home purchase journey.

The quality of the build is excellent. We are very happy with our choice to buy is this community. The sales staff is exceptional and the views around are house are awesome!