Shea Homes Reviews

We had such a bad experience during our first move in week there was a leak they had to open the walls and fix a plumbing issue, making it harder with all things getting wet and damaged as well as carpet it was so hard to get it fixed I had to call numerous times because I expressed it was a safety Issue since I have two kids because it was open. I had to miss work to be home for them to come and fix it after a month making hard because with a new home comes a lot of new expenses. It felt like they hurried to finish and it would be nice to get some sort of credit because of time missed from work and the unprofessionalism. ... More

Three items: 1. Our experience to date with SheaConnect has not been pleasant. The WiFi shut down, taking the applications, plus our printer and the WiFi functions on my cell phone with it. 2. We can not add a security front door to our home because there is a beam on the ceiling that prevents a door from opening outward. I consider this a design flaw. 3. There is no electrical outlet on or in the area of the front porch. The steps are shaded and we need electric pads to melt snow and ice on the steps. Another flaw not obvious until winter arrives.

The sales team was outstanding, and structurally, we love the house. The floor plan works well for us, and the house itself is well built. But the quality and condition of the appliances is another story. The dishwasher and hot water heater were defective when installed and were not repaired promptly. The kitchen faucet turned on by itself, wasting considerable water. These things shouldn't be happening in an expensive, brand-new house.

We expected a lot more from Shea Homes, especially in quality of workmanship. The COVID excuse needs to stop, yes supply chain issues still exist but quality of workmanship should still be priority one. Everything was going great right up until 2 months prior to closing when oversight of final build went out the window, When we did a walk through and blue taped everything, hardly anything had been fixed when we closed and moved in, it literally looked like they just went in an removed all the taped items and called it good. The house was filthy with paint and paint can marks on the LVP flooring, dirt on floors and walls etc. We were shocked at how dirty the place felt. In fairness, Shea has been outstanding with our concerns, complaints and trying to make things right, but it has been a tremendous amount of work on our part to schedule all of these trades to come fix everything. ... More

Shea is already above the rest of the builders in Colorado. However, they are not fulling living up to their perceived reputation. Communication, communication, communication is big in the world between customers and the business. It is just as important internally in a business. Shea has a lot of work to do with communication. Lastly, I would say Shea could do a regular audit of their employees’ job performances. Of the handful of employees I interacted with, there were a couple that had competency issues with job duties. Aside from the previous faults, I do like my house and quality within.

The process was a bit confusing and some areas were rushed but overall we are happy to be in our new home. The warranty period has been good, having fixed the issues pretty quickly. Having the neighborhood gatherings sponsored by Shea was a nice touch to bring us all together and foster a community, not just people who live next to each other.

Shea homes has been a positive experience for us. Every person on Shea team has been great to work with.

The buying process was mostly good but at times we found it difficult to collaborate on issues or concerns and are still dealing with a couple of items. We're also very disappointed with the dual metro district situation and that added lifetime cost of ownership.

My purchase at The Cay at Mariner Shores was very smooth.

It took too long to receive the unit, if shea home had told us estimated waiting period we would’ve made better decision

The home itself is good. The 1-3-5-11 check-in plan is a good idea and has been helpful. Tami who helps with the move-in process and the periodic check-up is fantastic as is Eddie (maybe Freddie, sorry) who seems to be one of the lead contractors. They are both amazingly responsive and seem to truly care. Kveta from the design studio was very helpful and kind as well. We never felt rushed. She listened to our wants and needs and helped us to come up with a design that looked great and functionally has been fantastic as well. She allowed us to maximize our upgrade budget and we are very happy. She communicated with us throughout the process. We even had a question after moving in that she helped to answer for us. What was not good was the community representative, Kathy, and unfortunately, she is the one that we had the most contact with. I would not recommend her and wish there had been another representative we could have switched to (if this had been an opportunity, I would have switched after the first or second interaction). She walked us through the community on our initial visit. As someone who is trying to sell me on something and trying to represent a large brand and a community, I would’ve expected her to be somewhat upbeat and pleasant (not over the top, just a little bit, even a smile). She was not. There was no enthusiasm or excitement. If the market wasn’t as crazy as it was at the time, she would not have had a sale through us. I hope that Shea does not rest on the same laurels, that they can do and act however they want because the housing market is competitive. Lack of excitement is not enough of a reason for me to write a negative review about a person or company and as you will read, this was the least negative thing about the experience. She was very unresponsive regardless of the request, but if she sent something to us, expected a return e-mail within the day. For example, I had to e-mail her multiple times the month prior to moving in. I wanted to get the information for the utilities I would need to setup, I wanted to know when I should start doing all of that as well. I never got a response even after multiple e-mails. She eventually e-mailed my wife separately and mentioned that we would get that information closer to the move-in date and not to set anything up for the time being. She could have sent that simple e-mail to me after the first time. Instead, I now have the impression that she either doesn’t care, doesn’t know, or doesn’t care enough to find out the answer for me. When the roles were reversed and she would e-mail us with requests we always attempted to respond ASAP and send her whatever she requested. I truly believe that in nearly every case we responded to her with what she needed within the same business day. If we didn’t have what she needed, we explained how and when we would get it for her. The one time we did not respond to her within 24 hours regarding a question that was actually directed at our financial institution, she sent a follow-up e-mail with our loan officer attached saying that the failure to respond had meant that we were in default or about to be placed immediately into default. This was less than 48 hours after the first e-mail. While I understand there was information she needed to get from us, and mind you this was one or two months prior to move-in not our initial loan info/pre-approval or anything like that, threatening us with default after not immediately responding to one e-mail is absolutely inappropriate and unprofessional. We had made all of our payments/deposits on the first day it was available to do so. A little bit of good faith would’ve been appreciated before jumping the gun and going to such drastic measures. One of my largest concerns was when there was actually a potentially emergent situation at the home prior to move-in. We had a small leak in our house literally the week before moving in. The leak was noted on a Wednesday or Thursday, we were not notified until Saturday (mind you our move-in date was the following Friday). Why we were not notified immediately is still beyond me and I still never received a satisfactory answer. When we were contacted by Kathy she was exceptionally brief on the phone. She gave little to no details and told us to meet her at the house the following day. We were left with the impression that our entire home was flooded and we'd have a delayed move in date. We were told we should contact our apartment complex ASAP to try and revoke our written move out date and to try to extend our lease. Fortunately, when we did arrive to the home, the leak was relatively small and had nearly been resolved at that point. There was a good plan in place from the construction crew in terms of identifying the leak, checking adjacent piping, drying drywall, and checking additional moisture levels. The crew had been actively working on the problem since its onset. Had Kathy, spoken with any of them, I feel that she could have communicated that information over the phone and at least taken some of our worry away. Instead, she left us confused, scared, and unsure of what to do. After talking with fellow neighbors, we understand that at least two other homes in our motorcourt also suffered leaks prior to move-in. The way Kathy interacted with them was, from what I am told, was exactly the same and some of them had significantly worse leaks. Honestly, if there were only very limited interactions with Kathy, I would not have written this review. However, as she is the community representative and main point of contact throughout the whole process I felt this information to be pertinent. I like my home and community thus far, it’s just too bad that Kathy put such a damper on the whole process. As of now, I would buy from Shea again. But, if Kathy were the only community representative where I was looking, that would cause me to pass solely because of her involvement. ... More

The builder used cheep stuff

No flexibility. Many mistakes in the process

House built very nicely Equipment must be tested before final delivery

Overall my home buying experience was great. I love the home and community. Jacqui and Mei in the sales office were amazing, helpful and very responsive. They continued to update me as the home was being built on progress and would send photos of the house. If I asked them a question, they would always get me the answer in a timely matter. All of the on-site construction staff and management were great as well. I had a few meetings/walkthroughs with them and they explained everything to me in detail. I decided to hire my own private home inspector and I was so happy to hear that my inspection went well and only 1 minor item needed to be fixed. I did have one large hiccup that caused a huge issue and headache. We met with our designer Chrissy and the initial meeting went well. Went went over all our design selections and then were sent our contract to sign. A few months passed and we went to the house to view the progress. We immediately noticed that the grout in one downstairs bathroom shower and was incorrect. We had requested the same grout and tile pattern as our model home bathroom. This grout that was installed was the wrong color. After going back and forth with two different managers, not getting email responses for 3 weeks after I followed up and management refusing an in person meeting to discuss this issue, they offered to stain the grout the correct color. This whole design experience really turned me off with Shea Homes and my overall experience. I was just shocked to be refused an in person management meeting to discuss. In the end the grout was stained white and hopefully that will last well. ... More

Shea is a good builder. We've built two homes with them, However the Canyons home has sloppy workmanship. Many items were installed wrong, banged up, loose, missing, incomplete, not working etc

I like how the frame is built.

Good communication and follow up by sales staff, construction supervisors, and warranty rep. Very professional. Homes are very close together, Design Center choices somewhat limited. Quality of workmanship and attention to detail by subcontractors is lacking, especially by painters., GE appliances have many issues, and GE has horrible customer service for warranty repairs.

The warranty representative was responsive

Maybe I had higher hopes, but the quality of the workmanship and materials wasn't quite what I had expected. Stains on the carpet, misaligned/unaligned wall openings, and a broken appliance that was supposed to be fixed over a month ago. I still trust that all my issues will be resolved since the customer service rep is very responsive. But the wait is way more than I had expected from a builder like Shea.

All in all, Shea was great. The only negative aspect is the White Gloves Service was very poor in that they did not take enough time to explain all the smart home apps and how, to use them. Very Poor.

Water leak was found after close. Bathroom light was unable to turnoff and some other minor issues. Quality control seems to be substandard before closing.

The house quality was good. Also, the builder's representative whose name was Randy was very responsible. He was great! But we were not happy for the delay to build the house. It delayed almost half year for completion to lead to our mortgage loan rate to be higher, which means that we need to pay more money for the mortgage loan.

Very mixed experience while building this house with Shea Homes. Sales people were good, but we had a pretty bad experience with the design studio. We had a great experience with the construction manager but have struggled post close with warranty items. The master planner of this community has also done a horrible job with community area, parks, and pools.

Overall good experience until the final walkthrough. None of the punch list items had been taken care of so we refused to close escrow until they were. Delayed closing by 5 days. Never received refrigerator which we paid for so had to get refund for that. There was a disconnect between sales, construction, & customer service. No one seemed to be on the same page. We were a previous Shea customer in Trilogy community and the process with that transacton was much more seamless & better coordinated. It is production construction so they are pushing out homes as fast as possible so I guess that explains some of the disconnect. ... More