Shea Homes Reviews

I was out of my element, having never bought a home by myself. It was an orderly transition, with help available when needed.

SalesPerson David was awesome. Did above and beyond what was in his control. Represented Shea very well. Love the home, specifically the layout.

Jacqui and Mae were great, easy to work with, and informative every step of the way. This is our second time buying a Shea home. We hope there aren't too many physical issues with the home like we had last time, and that if any, they'll be taken care of within the warranty timeframe.

Shea does a really great job with their new builds. We were surprised how close they stuck to the original schedule despite all of the shortages and supply chain issues. After moving in there were a few issues that have taken a long time to resolve. Our water heater was supposed to have a recirculation pump, for example. 2 months in and the recirculation pump still isn't functioning after multiple visits from plumbers and the customer care team. Overall we're happy despite the minor issues.

Settling in new home and getting prompt help whenever needed

Overall the experience was good. Definitely frustrating that they raised prices as much as they have. Priced us out of upgrades we would have wanted. The sales and building process was fairly straightforward, but definitely took longer than they thought it would.

The process was long due to Covid and the problems with materials and lead times. Shea representatives were always able to talk to even if the news from them wasn't what you wanted to hear. They did the best they could with the trades available to complete the home and make the required fixes. We love the design, feel, and function of the new home tremendously.

Overall it was an great experience and Shea was very responsive and workmanship was great. Happy Customer..

Had a great experience with shea.

It’s very good experience. The sales people and site managers are good and helped us on timely manner. Only I am not satisfied is at design center. They didn’t even show options to choose and didn’t explained the options.. due to that I ended up with what ever they shown.

Good project manager and sales.

We are happy with our purchase.

Responsiveness is good. Appliance arriving too late.

A decent builder with good service

There have been some issues with workmanship and materials but most of these have been taken care of in a reasonable time period. The homeowners association follow through, however, has been extremely poor and we are somewhat concerned about that going forward.

They build a good product

The home buying process was good. They kept constant communication with me throughout the build. The home has many smart features that other builders don’t use so it’s nice to see that. The workmanship of the home is good, there were some areas that could have been done better. The team is working with me now to get those things fixed. Overall decent experience.

I really enjoyed working with Korbin, he was knowledgeable, very responsive and always on top of things. The construction was quick, but with that as usual there were some issues. Even things that were pointed out months in advance didn't get fixed before completion, and still haven't been fixed 2 months after move in even after promised within 10 days. Overall 4 out of 5!

Shea allows a home buyer to work with the teams to answer questions and address issues.

This was our first experience dealing with a large builder and we were pleasantly surprised. They were very responsive to our questions and concerns and they got the home done on time - even in the middle of a pandemic.

I will buy again w shea

The builder was on time even with the pandemic. The time was followed. The downside is when we asked about the backyard to the Sales team how large it would be, the answer they said, it would be similar to the model homes. That wasn't the case. It was smaller. As a buyer, we would expect the same exact thing from the model home. Also, solar system comes with the house, but it's taking forever to get the activation done.

Buying a house from Shea Homes has been nothing but an amazing experience. We are extremely pleased with the service that the whole team has provided.

Kudos to shea for coming up with a new, innovative, out of the box floorplan. Our single level flourish model is beautiful and we love it! Only wish that the design center had more samples of their finishes. Some of the samples did not show the variations in the material (which is normal), but not to the extent we encountered. Although it was a little misleading, we made it work, and after 90 days we're still in love!

I love the design and value of Shea homes, over all I would say they are a better than average builder. Depends on which customer service representative that being assigned, responsiveness is from bad to excellent. I had good and bad experiences with them.