Shea Homes Reviews

This is my second Shea home. My last home was built by another local builder and the quality was just not there. I chose to return to a Shea home because they pay attention to every detail during the building process, the interior design selections process and all the way to final closing. Everyone employed at Shea Homes are professional, experienced and welcoming. My home buying experience has been terrific!

Great care and responsiveness to questions

Dishonest sales office and supervisor. Lied about available floor plans in order to up sell. Lied about reasons for extensive delays and failed to take responsibility, simply blaming others for mistakes and problems. Disrespected me as a client. Failed to acknowledge my extreme disappointment with the entire home buying experience.

Very thankful to have found our new home at Trilogy Monarch Dunes. The whole process went by without a hitch. Everyone was a pleasure to work with.

Our overall experience with Shea was very positive! Matt our sales person is a tremendous asset to Shea! We had a wonderful experience with our field supervisor, Jason. AND would build an home with Jason again, should the opportunity present itself!! Our warranty specialist, Lala has been tremendous to work with also. The biggest issues we had was during our design center consultation and issues that arose from that process. Outlets were added when they were not needed for low voltage, tile flooring was not ordered to finish the covered patio space to match the home, bathroom faucets choice was not made originally and our back patio was lowered prior to build to allow for thicker stone when we already had decided to use porcelain tile with the landscaper. I will say that the process at the time was pretty smooth…just did not understand what it meant when our designer was new to Verde River, but not to Shea. Turnover happens and most of our issues have a positive side to them as well. Overall, A+ and we want to thank everyone to make this long distance build possible without many headaches at all!! ... More

Very happy with the entire experience. Tarry in Sales helped us find the perfect lot and Debbie in the Design Center helped us select finishes that we love even more now that we have moved in. Our construction manager Ryan was awesome to work with from start to finish and kept us updated on progress weekly. Richard has been very helpful with our minor issues after moving in. We absolutely love our new house and our new neighbors. Its a great community to be a part of.

Pros 1.The Hyde floor plan in Luxe at Canyons is great and the main reason we bought the house. Cons in order of priority 1. Final Walkthrough and Handover : We are pretty disappointed with this process. Firstly the house lacked a professional deep cleaning and there was still a lot of dust and dirt from construction. Second about 90% issues we found in final walkthrough were not fixed before closing and these were not handed over to the warranty rep. We pretty much had to do this all over again with warranty rep at 1st month and many of these are still not fixed. Finally I am left chasing individual contractors (through Shea) to schedule, inspect their work and ensure I get all the issues fixed. We expected much more from the handover rep and warranty rep. 2. Quality of Materials and Work: We are extremely disappointed in the quality of work and appliances for the price we paid for the house. Within our first month we had a roof leak and the vent stopped working the first time we used it. The quality of hardwood floors seems sub-par even though we picked the upgraded Elite package. It has a lot of dents and wear off from just a month of normal use. Also very disappointing to learn these are not covered by first year warranty. The list of medium/smaller issues goes on as we discover something new everyday day. Additionally the appliances are not covered by Shea and I was left to call the manufacturer multiple times to get a part shipped, tech come out etc when the appliance stopped working. 3. Design Choices and Value for Money: The design packages are not very buyer friendly and the way these are combined did not make a lot of sense e.g floor and counters are part of the same package. Offering a design plan that is more customizable where we can pick and choose different packages for each room will help customers since most other builders offer that. Also disappointed that Shea is the only builder in Canyons that doesn’t landscape front yard for buyers. 4. Specific to Luxe : Luxe is supposedly the higher end of Shea collection in Canyons. But the lots in Luxe are sub-par to other lower end collections such as Gallery. Also some friends who are in Gallery and other Shea collections seem to have better experiences with warrant etc. We would expect the opposite where Luxe has superior service since our house and lot premiums are much higher. ... More

Everyone has been very responsive and helpful with any issues addressed

Too early to tell on a lot of this.

Shea Homes purchased a superior parcel at The Phoenician and the subdivision design is spectacular! I wish I could continue with positive praise but I can’t. The lack of integrity from day 1, the poor quality of workmanship, and the ongoing lack of transparency is just the beginning. Building a home should be a happy time, but Shea Homes destroyed that dream.

Our sales associate was knowledgeable, helpful, and responsive! I was disappointed that we received no communication welcoming us or congratulation us after we closed. The project manager and warranty contact have been great! They have both been responsive and helpful. We are looking forward to enjoying our new home for many years!

Mike was great to work with and very responsive thru out the entire Sales process. .Debbie in the Design Center was also the same and our only complaint was that the price of upgrades seemed very high and their lack of flexibility in making simple changes ie deleting a medicine cabinet before the house was even framed. The superintendent, Ryan was fantastic and extremely proud of the work that he and the crew did! Lastly Richard in customer service could not be nicer and extremely responsive and professional. A very good team!!

I don’t like leaving reviews that are less than great but sometimes it just is. Lots of imperfections in the drywall can be seen once painted. The builders paints is seriously watered down which can be seen in the coverage. Whoever lays the sod does a terrible job and it is not because it shrinks, way to much space between rows which creates ruts. To fix they put down dirt filled with stones and seed which I am to water twice a day. That isn't what i paid for. They had to replace 2 toilet tanks that were cracked, and 4 doors had to be fixed because they didn't close right. The floors are beautiful and good workmanship as are the cabinets. ... More

Great experience. Shea is a great builder with great staffs.

Very positive experience Only suggestion is a formal checklist

Mike is dependable and will do his best to help, although sometimes his hands are tied. Overall experience is more corporate than I would have liked. There are not enough bodies to do the work in a timely manner.

Very nice experience. Made a home buying pleasant and easy

Shea Home is a state of the art home - if you can build updates with good design style, sky is the limit! You can arrange a great home build set up with Shea Team! Great Professionals! Thanks for our new Home!

We signed our contract when the house was being framed so we didn’t not get to make any selections or changes. The construction team was very responsive and stayed on schedule. The end product is beautiful and so far we have had very few warranty issues. We love our new he and the neighborhood!

Excellent experience for a first time home buyer.

We have been in the house (with solar) for two months. As of today, the solar is not turned on. Lots of discussion of why. However, no results. Just got the first PG&E bill. Please resolve.

First time buying a new construction home. Home was delivered on time but there were several open issues that were rushed in order to deliver on time. From stucco repair issues, incorrect water softener, incomplete tile finishes, and even refrigerator issues. This house was close to $1M, I expected the service and quality to be better.

Outstanding on site realtor Team led by Tammy. Numerous repairs and fixable workmanship issues but Dan from Shea quick to resolve with supply chain issues out if his control. GE Appliance package picked by design team has been the worst experienced in over 50 years, they have a local repairman that has taken our package and spent tireless hours repairing and ordering our replacement parts with no problems, GE warrinty employees are a joke and cut them out of our issues so we could have a normal time line to repair there inferior products. The Shea folks are also outstanding with one weak link, if there on site inspector would have been engaged we would have certainly cut the repairs and screw ups by 50% or more. We love the house and the area so we are spending our first 3 months babysitting vendors to repair all the things the inspector should of had done before closing. ... More

Overall good communications and progress reports. Overall good quality of materials and construction.

The Trilogy community is great although Shea was not transparent about the community restaurant and Spa being open to the public. Unfortunately the public depletes availability of these amenities for the members that pay for them. The standard finishes are very outdated which means you have to pay for tons of upgrades just to get finishes that don’t come from the 90’s. When you purchase a home you will have to put in about 30% of the purchase price in upgrades to get to current acceptable finishes. Love the community. Need more people in their 50’s so we have more ACTIVE adults.