Shea Homes Reviews

Overall our experience has been positive. There were a few surprises such as actual cost of our house vs. advertised price. Transparency in pricing could be improved. Now that we are actual Trilogy members we are hearing of things that definitely need to be addressed such as financial transparency and a communal meeting site.

While not all was perfect with this new build, the response to my small issues has been immediate. I like the fact that we have 3 separate opportunities during the first year to note any deficiencies and have them addressed. Have not experienced any negative feedback from any Shea personnel. They have all been helpful. I look forward to enjoying many years in my new home.

Overall good experience especially from the prospect of buying g from across the country. Wish we had a few more choices with regard to interior paint.

A little overwhelming for me as a single elderly woman. There is so much that needs to be done other than buying a home. I believe I've got most of it done but it has taken some time. I think the o ly disappointment I experienced was the new home owners meet. All the info given was great, but I thought I would get a chance to meet new neighbors. I think it would have been nice for people to introduce themselves and share a little.

Our experience exceeded our expectations. The team was knowledgeable, responsive and followed-up on everything from questions to warranty inquiries. Would 10/10 buy a Shea home again and recommend to friends and family

This is our second Shea home! Our whole process has been exceptional! Our sales associate, Jasmine, was amazing! Ryan, our project manager, takes so much pride in the work he and his team do and it shows everywhere. Also, his communication was so refreshing through the whole building process. Ryan, our warranty specialist, has also been fantastic! He is so responsive to our needs, always very pleasant and knowledgeable. Beyond words, an overall fantastic experience! The whole team is wonderful! Thank you, Shea!

We saw something on Zillow that made us want to visit. Setting up the appointment was difficult as we were unable to connect with anyone to confirm the appointment. But, we came out to the sales office anyway. Lupita could see that an appointment had been made online, but not with her. No problem. She showed us around and we saw all the open homes that were available to us. We fell in love!

This has been one of the best buying experiences I have ever had. This is my fourth purchase of a home (first time buying new). From the beginning with the salespeople to currently working with the warranty folks, the level of customer service has been incredible, and everything has gone as promised. I am extremely happy with the quality of my home and community. Definite shout out to Elizabeth for her top-notch support, communication & professionalism during the sales process. Shea's attention to detail is unmatched, which leads me to their warranty team. Paris and Rudy could not be more accommodating. Their level of customer service is the reason I would never hesitate to buy another home from Shea. They want everything perfect and they have delivered on it from the start. Paris has been fantastic with her communication and speed of execution. She has exceeded all of my expectations. I can't thank her enough for all of her efforts. Bottom line is Shea treats you like family which is the greatest compliment I can give them. ... More

Quality of build and fixtures does not fit the price point. Amenities in development are fantastic. Great landscaping and lots to do in community. The warranty department needs to improve dramatically. Of all the items identified in one month inspection ( apart from what Brad did on the day) the ONLY trade to do waht was needed was the painters

This home is serving as a temporary home while we build a new custom home, after that then my son will acquire this home, the experience with George (Project Manager) to Jessica (Sales Consultant) was tremendous and very seamless. The home workmanship and finishes are first class! Thanks Shea and Team! Rich & Carmen

I've been in my Shea Homes property for two months, and unfortunately, the experience has fallen well short of expectations. Staff turnover has been significant and disruptive: the original sales representative is gone, the initial lending agent is no longer with the company, and the HOA contact has also changed. This constant churn has made continuity and accountability feel nonexistent. The warranty software/system was switched mid-process, and the transition was far from smooth—leading to delays, confusion, and repeated follow-ups on my end just to get basic issues addressed. Communication between phases (sales → construction → warranty → HOA/community management) has been consistently poor. Information often gets lost, responses are slow, and it feels like each department operates in silos rather than as a cohesive team supporting the homeowner. While the build quality isn't outright disastrous, several aspects of the home's finish and materials have not met the level I expected from a premium builder like Shea. Issues that should have been caught during construction or early warranty periods persist or have been inadequately resolved. Shea markets itself as delivering exceptional communities, and I will acknowledge that the neighborhood amenities, layout, and overall vibe are indeed strong selling points—arguably unmatched in the area. That said, when comparing value, other builders' homes on the market often appear to offer more square footage, better finishes, or stronger "bang for the buck" at similar price points. At this stage, I feel like I overpaid for a house where the community and support systems seem to work against the homeowner rather than for them. The promise of a seamless, high-quality experience hasn't materialized, and it's left me regretting the decision despite loving the location. I hope future improvements in staffing stability, communication, and warranty handling can turn things around for newer buyers. ... More

The entire process from purchase to closing with Shea Homes was great. Everyone was available to ask questions throughout the process, and everyone from sales to the builders were friendly and accommodating to our needs. We were never told "no" by any of the teams. They wanted us to be happy and were glad to accommodate our requests. We absolutely love our home and we are very impressed with the workmanship. Whenever we have friends stop by, they are blown away with how nice it is. We will continue to recommend Shea Homes....

Excellent attention to move in process and quick response to questions

Our sales rep was awesome. Attentive, kind, helpful the whole way through. The home itself is nice, however not as thought out as one would hope. A 5 bed 3 bath home should not have a 2 car garage. It means bigger family size but they made the 4 bedroom homes with 3 car???? Most people now a days want a 3 car garage minimum. Every house should have had 3 car garage options. Big draw back. The materials used are very basic. The wall paint is cheap, damages at the slightest touch, not living friendly and chips at the slightest touch despite paying for upgrade in paint choice and being quite careful. Upgraded features like doors are so extremely cheap despite the mark up price. They are very hollow and offer zero privacy when closed. Upgrade in price and size should come with better quality and insulation and soundproofing. These have none. The noise heard when walking upstairs is almost unbearable downstairs. There is so much vibration and loud thudding even with someone barely walking. Poorly crafted. The construction process is way too fast for quality. They are focused on pushing out new builds yet no one carefully ENOUGH fine tuned the finishing details in the home. Attention would have shown their care and precision. While we understand its a man made product and subject to discrepancies, these could have been made correct had someone given a careful review. Its like they take their vendors and builders for gold. There should still be a quality control check and that was lacking in several areas within our new home. The neighborhood itself is crowded and with tight lots. A shame for such a beautiful area. Need more space between homes which obviously cant happen now. Uncomfortably close on a noise level and for room windows that face one another. Poorly thought out in that regard. And lastly, a massive HOA shared wall with our property was painted on the interior portion of our home with no prior notification! It felt like a tacky, unnecessary, and disappointing move on Shea’s part just before our closing. There was no need to alter the wall, it was decorative and high end looking than what they painted it to. This left a very bad taste and really dampened our happiness about the property. There was no fair reasoning given as to why they painted it. Our lot choice and property buy was based on this wall to begin with and it was a blow to have them paint it unbeknownst to us. They had been keeping us informed of everything but never this. It spoiled the whole sale and thrill of moving in just days before. They completely turned the wall ugly. It had specific speckling and decorative features to the wall that are still present on the exterior of it but on the inside section that lines our backyard they painted it an ugly clay brown which does not match the other retaining walls and had no purpose in being done. Highly upsetting occurence for us. And still troubles us to this day. We built this home on a whim from out of state. We wish we could have known more about what was to come with regard to the finished product. We are content for now but there was certainly room for improvement which is unfortunate because its such a new community. ... More

The buying experience was great, all Shea members were lovely to work with. We had a ton of issues with the finishes of the home. Everything is just a bit off - crooked, messy, missing, etc.

Excellent service from everyone on team

Shae was amazing to work with. As a first-time home buyer, the process was made easy, clear, and transparent. Not to mention, my condo is gorgeous. Can't recommend them enough!

It’s so hard to say this but the walls are much thinner and the quality of the products used is less than average. It is not the Grove quality. We really miss having a convenient light switch in the kitchen and that is just a basic item on a builders to do list. We can hear neighbor talking and can feel cold air coming through the walls.

Great for all; buying experience, working with the sales representative and all maintenance addressed at 1 month.

We are unable to access the garage and it requires cutting the corner in the parking area to make our garage, however, if anyone is parked there it is difficult to make the turn into the garage with 1 car and impossible with our 2nd vehicle. Currently the parking spots are being used by non-tenants which fortunately has allowed us to discover this problem… when exiting, we can’t clear the cars from our garage and make the turn if they are sticking out just a hair. I honestly think making it an Emergency parking RED curb area is the only way to go! I noticed that the original Shea maps did not include a parking area behind us (unit 1504) nor did it include extending the walkway from our front door to the back garage/parking area. I assume the parking was added at some point (maybe more guest parking / per unit ratio?) This is perhaps why Shea needed the to extend our front door entry walkway to the back parking so folks could reach the Units in front? We were unable to to discover this issue during the purchase because Shea stored their equipment and porta potties in the parking area so we never could attempt an ingress or egress of the physical garage. Thanks for listening and let’s get a vote/call made to reserve that parking for emergency vehicles only and allow us to have access to our garage before more tenets move in! Cheers, Jason and Lisa ... More

The design meets our needs. Our problems have been with appliances; we would have made different choices in that area. The Warranty Team has been great, responding quickly and skillfully.

Mike and Lynda were so very helpful with the buying process, and altho there were a couple issues which arose post close, the team is doing a great job with follow through and getting things done. Love the house!

Great communication with site supervisor and sales person from start to finish. We would highly recommend Shea for you next home build

Listened to my wants, rather than what they wanted to sell me. Everyone had a welcoming spirit (employees and volunteers). Accommodating even after the sale was made, like the lifestyle was more important than the house.

Good experience so far, I’ve only been at the home 10 days in the last 21/2 months. Minor improvements would be great I.e. soft close hinges on all cabinet doors, soft closing toilet seats, options for ceiling fans in the living and dining rooms. Little details make a big difference.