Shea Homes Reviews

The house quality was good. Also, the builder's representative whose name was Randy was very responsible. He was great! But we were not happy for the delay to build the house. It delayed almost half year for completion to lead to our mortgage loan rate to be higher, which means that we need to pay more money for the mortgage loan.

Very mixed experience while building this house with Shea Homes. Sales people were good, but we had a pretty bad experience with the design studio. We had a great experience with the construction manager but have struggled post close with warranty items. The master planner of this community has also done a horrible job with community area, parks, and pools.

Overall good experience until the final walkthrough. None of the punch list items had been taken care of so we refused to close escrow until they were. Delayed closing by 5 days. Never received refrigerator which we paid for so had to get refund for that. There was a disconnect between sales, construction, & customer service. No one seemed to be on the same page. We were a previous Shea customer in Trilogy community and the process with that transacton was much more seamless & better coordinated. It is production construction so they are pushing out homes as fast as possible so I guess that explains some of the disconnect. ... More

Given the price point of the home and Shea’s reputation I would have expected much better workmanship from those various trades that did work on our home. The fit and finish on the home was really lacking. We have seen issue throughout our house with the attention to details including paint, tile work, cabinetry and windows to name a few. We know that trades do this work but there needs to be better oversight from Shea. We regards to materials it is definitely clear that the best materials weren’t used. From the faucets to the exhaust vents these weren’t the best quality or the most appropriate for a home of this price. The kitchen exhaust vent didn’t have the correct damper and causes loud noise when it’s windy. The Moen fixtures feel very cheap and low quality. The toilets are below the quality we expected, they don’t even have soft close seats. This is minor but iemblematic of the lack of attention to detail that should be fitting of a house at this price point. When compared to our previous new construction with a different builder the materials are definitely not up to par. Another example of the lack of attention to details would be the HVAC system. For a house of this size there was no zoning. It immediately caused issues with cold and hot spots in the house. Even though the issue was corrected, I think there should have been planning to address this during design and construction. Overall given how these homes were positioned in the market and the price point the trades really disappointed with the quality of work. The materials and attention to details were extremely lacking. As a homeowner this puts the responsibility on our shoulders to try to work after move in the figure it out. Even though this is expected in any new home, the amount of issues that needed attention seems extraordinarily high. ... More

Quality of the home is good but minimum they need to give house for 1889 sqft for the price. On top, house rates shld be stable. Every 2 weeks 30 to 40k increase I did not like it. Communication is good Workers are good Work site manager is good

Top notch service from the sales team (Anne Marie & Jim)! I would rate them 6 star if I could. But the quality of the house built, especially the workmanship was at an extremely low level. I'm a bit disappointed by Shea Homes on that part.

Sales people were very kind to concerns

Please be sure to check all appliances, my oven hasn’t worked from day 1 to now day 60 something, difficult to get assistance thru GE and thru the builder, doing it on my own thru constant calling of GE. Also upgraded painting, cabinet work, etc. has flaws, mostly cosmetic, however, been told it was difficult to get the proper help. The builder has sent people to try to fix the flaws, however, I though I was finished with workers coming into my new home. Speaking to other new residents and they seem to have similar issues.

I ultimately bought the place for the location and view...but Shea didn’t make it easy. It was a struggle every step of the way. I don’t know if that’s because I had already been working with a lender, and didn’t want to go with Shea Mortgage, (they wouldn’t even quote me ballpark rates), or because that’s just how they work. Getting responses, tracking down information, getting forms completed, it was always chasing after multiple people to get what we needed. Now that I am living in the space, I see a lot of workmanship issues, things that were just lazy/sloppy finishes, where I expect more for the price I paid. Still working with them to take care of some of those issues. That side of customer service seems to be going ok. ... More

I loved working with the sales team before we purchased the property. And post sales was great as well. The final product is nice. But the design process was bad. Response was slow and when we got a hold of the designer, it felt like she did not care to really help us. And got to a point where she was not responding to our requests. Kind of like seeing a surgeon who is ready to punch the clock. And I mean we are spending a ton of money to buy the house, at least act like you care.

Several issues during the first three months. Warranty team responds but not a good expereince finding these many issues with a brand new house.

Great floorplans, although quality of workmanship in some areas leaves much to be desired

My experience with the builder could have been better. The house is okay... Because of when I purchased the home, I was not able to choose any options/ upgrades. Therefore, there are many materials use in the house I do not like. I will now have to spend a lot of money upgrading my house....

The location is great. I felt that Shea was underquailified to deliver this type of home. There was constant delays and the workmanship was just fair. I ahve bought many higherend homes and that were delivered much better.

There is a lot of below-quality workmanship we found out. Most electrical power outlets were installed unsymmetrically. The kitchen cabinets have a lot of dings. One of our windows is uneven measurements. That's what we observed within the first few weeks of moving in

The build took so long. We were one of the first to buy yet other houses were started and completed before ours. For some reason we had to pick everything up front within a week of signing and earnest. Then Shea didnt do anything for almost 3 months. Even then it was mostly foundational. We could have taken more time and not felt so rushed. The trades did an okay job but not great. I would've expected more consistency and quicker turnaroundwhen we brought things to Shea's. The attention to detail is where each of the trades lacks. Shea should have caught the things we found. I think the price I paid is not what the house is worth having seen and lived in the quality that the trades Shea uses. It's very clear the trades used for the model homes are not the same ones used for the community. Grouting, caulking, squaring of floors and walls, paint finishes, stucco, roofing. Just a few areas where the trades need to be improved. ... More

I would recommend Shea Homes to others based on the construction and the construction manager Randy. I would warn them about Shea Homes sales team, people like Rachelle and her manager as they gave me one of the worst experiences of my life. Also I would warn them of some of the sub contractors like Home Pro who where anything but pro.

We came across the Dunes several times and it was a decision between The Dunes and Sea Haven. Between The Dunes and Sea Haven, Sea Haven offered more details in their constructions and the price was comparatively the same. We finally decided on The Dunes due to several things: 1) Closeness to the ocean, 2) Lower HOA cost, 3) What you see is what you get (on the model homes as we were told) so we did not have to worry to much on the final cost of the house, 4) We were given the impression that we could customize our house as it was being built (not true!!!). Unfortunately the only thing that was true was the closeness to the ocean. The HOA turned out to be more expensive, no customization was allowed (looks like we missed the part of AS-IS). We could not even get an extra outlet installed during framing (completely doable). We were even willing to pay for it, but no. Overall, I would greatly reconsider if I had to redo it again. ... More

Make sure customers don’t order the washer and dryer set. It’s a joke doesn’t work wrong product

Overall we are pleased with the price for the quality. We did not like the lack of communication and taking sometimes 2 weeks to get a response to a question. We also only got updates every 2 weeks by email, no calls, no customer service in that regard. Most emails were along the lines of "hey we got your framing done, next is air conditioning" with no timeline, no response to my question on when the hvac crew would be there. They never confirmed anything related to the schedule until it was already completed. I spoke with their Director of Construction Shawn and he was short, wouldn't offer any information on when they were scheduling tasks to be completed and essentially laughed when I asked for a concession because we were told at contract 7-9 months when it took 12 months and 9 days from contract to closing. At the end, we are paying $700 more a month because they could not complete the home in 9 months or less due to interest rates. I have spent 20 years in the residential construction and home building business and this was not the norm even with the supply chain and labor struggles in the market. The super that finished our home didn't complete 75% of the list we made 8 days before closing. On the final sign off the day before closing we noted most of those items and the painters had shown up as we were leaving. Not the way to do business and we spent most of the 12 months frustrated with Shea Homes and there just wasn't much we could do about it. Here we are 2 months post closing and we still are waiting another week to get the items that were supposed to be done prior to closing completed. ... More

There were a few "bumps" in the road before the home closure. Overall, however, it was a good experience. The salespeople were friendly and accommodating. That said, we have had a number of issues that needed to be addressed and, as of now, nearly six months later, some of those issues are still outstanding. Not everything was finished before we took ownership of the property in August of 2022. We understand we are not the only new homeowners in this development, but the response times are not always acceptable. In addition, there are times we have not been notified when the individuals are coming to our home to address the issues, especially issues that are on the outside of the home. We would prefer to be at home when they come to fix issues that have been noted by us so that we can discuss the issues with the crafts-person when he or she is there . As of today, there are two primary issues that remain outstanding and need to addressed: (1) A dented refrigerator door that needs to be replaced, and (2) work that needs to be done/finished on decorative tiles in a front view window. ... More

Quality of kitchen cabinets not good, drawers wiggles . K Kraft or J kraft came to check and said that’s how it is. Doors not installed well. Floorings in the second floor noisy when someone is walking. I think for a new house not supposed to be like that. was address when we reported it but still the same noisy floor. It’s weird and not good for a new house.

Shea is a good homebuilder and their staff are hard workers. I wish they will consider to keep the sink in the big laundry room (not even an options for buyers).

The design portion of the home building process with Shea was great. However, the construction portion lacked in terms of communication and willingness to correct mistakes.

Good experience during the whole process. But I would make sure to get third party inspector for thorough inspection.