Shea Homes Reviews

We really enjoyed working with Alex and Josephine from a sales perspective, they were great! Gabriel from a post sales quality control perspective was great too! The craftsmanship was good overall but had some areas where corners were cut.

Customer service is supreme, caring, considerate, punctual, with amazing follow up! Sales team was very responsive and helpful!

Everyone from Shea was amazing. We felt like they were truly trying to get us the home that we were looking for and I’d recommend them to anyone

The sales team and the lead construction guys were very helpful and accommodating when discussing and showing us the progress of our home build. There is a lot to learn about the new smart house and the team is continually helping us learn the nuances.

The home buying process was very smooth

Our experience with Shea Homes was exceptional from start to finish. From the bidding process to construction, selecting upgrades, and the final handover, every step was seamless. We were supported by a team of highly skilled and professional individuals who addressed all our concerns with care and efficiency. If given the choice, we would gladly go through the process with them again.

It has been over 30 years since I have purchased a new home and I was very impressed with the customer service throughout the process.; from the sales representative, Charmaine, to the Shea finance group. Everyone was so responsive to my inquiries; regardless how silly some of my questions may have been. I couldn't have asked for a better experience.

The building process, design center and warranty processes have all been great. The house design is perfect and the building products are high quality.

Was a very good experience

We had a wonderful experience with Shea from start to finish. We have a few lingering items that need to be addressed and I am hoping all will be done in a timely manner!

Shea had a great selection of what we were looking for in a new home. Also, several modern features were standard which was nice. House is beautiful inside and out. With the small issues that have popped up the warranty team has responded quickly to find solutions

A really wonderful experience overall. Pre Inspection and care were truly exceptional. Follow-ups also were 100%. Lastly, a very easy close. We have owned many homes and this one makes us happy!

From the start of the sale process to move in, the Shea employees made this new home buying experience the best we have ever had.

Every single person I interacted with in this purchase has been fabulous - intelligent, helpful and always available for whatever I requested. I have been extremely impressed with the entire purchasing process - some of your employees have become friends. You have an exceptional team.

we’ve had a great experience with Shea and their team. We love our house and they’ve been extra responsive if we’ve had a problem. We bought an inventory home that just fell through, so it was a very fast process. Very happy so far.

The sales team was extremely knowledgeable and helpful, it was a delight to work with them. (Jim, Jackie & Mei) They went beyond to answer any of my questions and/or concerns. I've been a homeowner for most of my adult life, and this was my first 'new build'. I love my new home! The quality, the design...everything!

To purchase Our home in Trilogy Summerlin was overall easy and pleasant experience. Sales representative Kirstie was very helpful, always available and guided us through the building process. Our home came out beautifully. But I wish, we where be able to edd some different finishes. We had to purchase as is. So after moving in, we redid floors, will change stuff in the kitchen. Waranty request where answered promptly.

We’re extremely happy with our decision to buy a Shea home. The price per square foot was a pretty penny but the location makes up for it.

I moved here for community and it is well planned.

Great service overall, communication and responsiveness

Great experience. No issues. One question no one seems to know an answer too - what the heck is going into the common ground behind my home. Please respond - this is been going on for a month. No one knows. That’s ridiculous

This is my 2nd Shea Home so I knew how stellar & on target Shea is with construction & design. That was how I knew this was to be my Dream Home as Tracy/Julie are amazing guides to home ownership. Loved the email telling me status on construction stages to using My Shea Homes. Design Center helped me create the most beautiful home in look & function. Options offered were wonderful in all levels. The downfall was receiving a home not move in ready as what I signed for - anxiety levels to get internet installed as external wiring from the ext of house not complete for a full month which meant I could not get White Glove done and other things, $661 1st water bill all on me as why was the irrigation not checked b/4 as the leak had to be happening b/4 ownership transfer & I have to still work w hoping to get the water district to credit not refund my $661 spent (a day 1100 gallons to then 2200 gallons used by 1 person & a dog) and probably another huge one coming as they bill bi-monthly-why prior to my ownership was this not caught at that amount, and to have water plumbing come in hot when using cold where plumber says its the weather which it wasn't, then White Glove gave missed messages on use a temporary password vs permanent as they did not disclose the change from temp password "breaks" the connection of the Eero wifi extender and even not taking out cardboard in the oven and masking tape which I almost missed on usage. All these issues could have been avoided if the punch list did a thorough run through on function. That was all un-necessary stress, money and time expended particularly myself as the new home owner . Shea builds a spectacular home in presentation, design and construction. Well thought on details and what you offer home ownership. This one fell short on delivery as I am still right now watching out for what may come. I love my home though. ... More

Enjoyed working with James and Debby and our experience in buying from Shea Homes was very very good.

The move-in was the best we've had (moved into three new homes prior to this one). Attention to detail was excellent. Once we moved in, there were some issues with the A/C, the hood cover over the stove, and the Wi-Fi. However, items like that are to be expected to some extent with a new build, and they were fixed quickly and well.

Randy was very detailed and thorough when walking us through the property and always displayed patience with our many questions. He shared some great tips for new homeowners on caring for our new home.