Shea Homes Reviews

Too early to tell on a lot of this.

Shea Homes purchased a superior parcel at The Phoenician and the subdivision design is spectacular! I wish I could continue with positive praise but I can’t. The lack of integrity from day 1, the poor quality of workmanship, and the ongoing lack of transparency is just the beginning. Building a home should be a happy time, but Shea Homes destroyed that dream.

Our sales associate was knowledgeable, helpful, and responsive! I was disappointed that we received no communication welcoming us or congratulation us after we closed. The project manager and warranty contact have been great! They have both been responsive and helpful. We are looking forward to enjoying our new home for many years!

Mike was great to work with and very responsive thru out the entire Sales process. .Debbie in the Design Center was also the same and our only complaint was that the price of upgrades seemed very high and their lack of flexibility in making simple changes ie deleting a medicine cabinet before the house was even framed. The superintendent, Ryan was fantastic and extremely proud of the work that he and the crew did! Lastly Richard in customer service could not be nicer and extremely responsive and professional. A very good team!!

I don’t like leaving reviews that are less than great but sometimes it just is. Lots of imperfections in the drywall can be seen once painted. The builders paints is seriously watered down which can be seen in the coverage. Whoever lays the sod does a terrible job and it is not because it shrinks, way to much space between rows which creates ruts. To fix they put down dirt filled with stones and seed which I am to water twice a day. That isn't what i paid for. They had to replace 2 toilet tanks that were cracked, and 4 doors had to be fixed because they didn't close right. The floors are beautiful and good workmanship as are the cabinets. ... More

Great experience. Shea is a great builder with great staffs.

Very positive experience Only suggestion is a formal checklist

Mike is dependable and will do his best to help, although sometimes his hands are tied. Overall experience is more corporate than I would have liked. There are not enough bodies to do the work in a timely manner.

Very nice experience. Made a home buying pleasant and easy

Shea Home is a state of the art home - if you can build updates with good design style, sky is the limit! You can arrange a great home build set up with Shea Team! Great Professionals! Thanks for our new Home!

We signed our contract when the house was being framed so we didn’t not get to make any selections or changes. The construction team was very responsive and stayed on schedule. The end product is beautiful and so far we have had very few warranty issues. We love our new he and the neighborhood!

Excellent experience for a first time home buyer.

We have been in the house (with solar) for two months. As of today, the solar is not turned on. Lots of discussion of why. However, no results. Just got the first PG&E bill. Please resolve.

First time buying a new construction home. Home was delivered on time but there were several open issues that were rushed in order to deliver on time. From stucco repair issues, incorrect water softener, incomplete tile finishes, and even refrigerator issues. This house was close to $1M, I expected the service and quality to be better.

Outstanding on site realtor Team led by Tammy. Numerous repairs and fixable workmanship issues but Dan from Shea quick to resolve with supply chain issues out if his control. GE Appliance package picked by design team has been the worst experienced in over 50 years, they have a local repairman that has taken our package and spent tireless hours repairing and ordering our replacement parts with no problems, GE warrinty employees are a joke and cut them out of our issues so we could have a normal time line to repair there inferior products. The Shea folks are also outstanding with one weak link, if there on site inspector would have been engaged we would have certainly cut the repairs and screw ups by 50% or more. We love the house and the area so we are spending our first 3 months babysitting vendors to repair all the things the inspector should of had done before closing. ... More

Overall good communications and progress reports. Overall good quality of materials and construction.

The Trilogy community is great although Shea was not transparent about the community restaurant and Spa being open to the public. Unfortunately the public depletes availability of these amenities for the members that pay for them. The standard finishes are very outdated which means you have to pay for tons of upgrades just to get finishes that don’t come from the 90’s. When you purchase a home you will have to put in about 30% of the purchase price in upgrades to get to current acceptable finishes. Love the community. Need more people in their 50’s so we have more ACTIVE adults.

The Trilogy lifestyle and community is all I hoped it would be, and more. I am happy to be here!

Tired of getting out bid for a million dollar fixer upper here in California? Then consider the hassle free experience of purchasing a new build with Shea Homes!

Its been a great experience. Having the walk thru was great and everything was thoroughly explained.

Sales lady was not helpful and was rude during closing, created so much confusion between the loan lender and us. The warranty guy sucks, doesn't even respond to emails, have items pending to be fixed from customer-walk through about 3 months ago. The Shea loan guy was just as bad, had to complain to his manager to get him to respond to my emails to get a Shea loan. Overall, almost backed out of the deal because of how horrible the staff and their dealing is. It was very stressful and frustrating at every step. The floorplan is great which is the only reason we bought it.

very responsive and professional pre purchase experience. a little disappointing with issues once in the home.

End to end seamless smooth experience with the buying process. The design and build of the house is awsome!

Josh, our salesperson at The Dunes, was amazing. He was knowledgeable, very helpful, patient with questions, always available, and pleasant to work with

The entire buying experience was easy and everything was explained in detail. The home is beautiful and the smart home features are extremely helpful.