Shea Homes Reviews

The sales staff, building foreman, and design center were all excellent to work with. I believe you get a good value for your money at this price point. There are two unresolved issues with the house that are unresolved and so far they have not fixed them under warranty. I’ve been told they will not cover these issues and have dug their heals in. I hope is we can come to an agreement on these two issues.

Lots of help from Donnie, Andrew, and Adam. Great to work with. It took a lot longer than we thought, but now that we have moved in we are very happy with the house and the community.

The home buyers are buying a lifestyle- not a quality built home. When we bring issues to the warranty manager the appropriate tradesperson is dispatched to check it quickly. Most issues are assessed and fixed PDQ. The heating and electrical concerns are still a concern. Having your own inspector or engineer evaluate your living space is appropriate. If the homes would built better ( level, plumb and Better than tolerance ) so much aggravation would be a non issue. Owning here has been discouraging. I do like the clubs and facilities.

MY SALESPERSON, CONSTRUCTION MANAGER AND WARRANTIES MANAGER ARE TOP NOTCHED, EXPERIENCED, PROFESSIONALS WITH WHOM I ENJOYED WORKING VERY MUCH. I got very, very lucky having Matt, Eric R. and Lala assigned to my lot. Each one responded to my questions and concerns quickly and thoroughly. Shea's quality control processes are awesome.

All Shea employees are great to work with

The warranty representative was responsive

Shea was an extremely smooth building to buy from, the sales office was great, the title company and closing departments were top notch.

We were out of state when we bought our house so we had some apprehension about the whole process. But Jane was there to help guide us through it. She worked closely with our realtor throughout the process. As the build phase wound down, we started working more with Mike the build manager. He was very responsive and understanding throughout the process. We don't think the house would've come out as nice without his leadership. We did have several known problems going into closing that were a pain to get resolved since we had to let people into the house we now owned. We had to deal with the trades. I know there's a lot to juggle but these things should've been handled earlier. All in all the process went great and we'd do it again. ... More

Only issue I had was with scheduling for TV and alarm installation. Should have not had to hunt them down and then 2-3 weeks after closing for an all-day appointment. Vendor kept telling me who should have set it up. This should correspond with closing date. Can’t order internet until a week before closing. Closing confirmation is a week before closing. All this should be done internally so that buyer has everything upon move in. At the latest a couple days.

I have built four homes with three different builders. My first home was with a very low end builder and was a much better experience than this. Working with Shea Homes has been by far the worst building experience I have ever had when building a home. I have had a real estate investment company for over 15 years. I have renovated sixplexes , triplexes, townhouses, and condos. Therefore, this is not my first rodeo however, it has been the worst rodeo I have ever had. I am staying anonymous because I am concerned about potential retribution. I am still in the warranty stage and need a lot of work done. ... More

Maybe I had higher hopes, but the quality of the workmanship and materials wasn't quite what I had expected. Stains on the carpet, misaligned/unaligned wall openings, and a broken appliance that was supposed to be fixed over a month ago. I still trust that all my issues will be resolved since the customer service rep is very responsive. But the wait is way more than I had expected from a builder like Shea.

It was a great experience buying and living in a Shea home. We got to choose so many upgrades which helped in personalising our home to our taste and need.

Stucco not cured properly on sunny side of house. Lots of cracking in the finish. Integral dark color finish installed. Where patches have been made, the color varies and photographs issues. Color missing in some locations. Stone veneer is sloped. Drywall nail heads are visible with some heads popping through. Tape joints are exposed. Cornerbead flanges are visible. 1/2" wide tiles installed from a 12x24 tile. Instead of recutting a larger tile to fit the space, a sliver was cut to make up the incorrectly cut tile. Sales team was great. Designer was extremely helpful. Superintendent finished the house on time. Expected more from a Shea home. ... More

Good experience and great people to work with.

Sales team was great. Warranty representative and response is terrible.

The team were professinal.

The experience is great! There are some minor issues, but the response is very fast.

This is an extreme disappointment and grief I want to bring into your notice that we are facing each day since we have moved to our new house. There were lot of plumbing/ drainage issues each day at different corners of the house. The delivery of the house came with lot of problems that we did not expect at all with Shea homes. We trusted that home inspections are properly done by Shea at each point especially in plumbing and drainage matters. At this time, in midnight we have called After hour emergencies to get this drainage and plumbing issues resolved. We were at risk of our lives where there was water all over in the jack and Jill bathroom and one of the attached rooms that too underneath the tiles and carpet that we cannot have any control over. In the night, around 11 pm accidentally I went to use the bathroom where I noticed water leaking in jack and Jill bathroom underneath the toilet seat area and bathroom floor tile and it got spread all over underneath the carpet in one of the attached rooms. This was an extremely disastrous for us to have faced such an issue in the middle of the night. It took away my sleep and I woke up my husband to look into it. Our infant sleeps in these rooms, this was not at all okay for us to compromise with the quality and delivery we have got to what we have invested in. Earlier also, we had noticed that bathroom fixtures were not installed properly which we ignored as minor problems and fixed it ourselves but past few days getting each part of the house dismantled and getting it all fixed while residing with an infant is a huge stress for us. I do not know what else to say to show how unhappy we are. We did not expect this kind of work from Shea. We are awake at this time and getting it fixed is so annoying and disturbing for us. I mean do we have to live in fear that something else might come up in future again. Also, there is a structural issue which we have mentioned before closing. The main door is crooked and have gaps which allow the air to pass through. The warranty rep told me to bend your neck and you won’t see the any problem. There are many other issue we mentioned and nothing is getting fixed. Worst experience with Shea homes. ... More

We have been a months after our close, never should have closed, to address many defects noted in the pre-close walk through. Ordered and paid for specific appliances (paid for options) that we did not get, they substituted inferior appliances and so far have refused to replace them. Trades show up and have no idea what they are repairing.

Simple items that require attention since 02/01/23 have not been attended to. Typical approach after a sale is finalized. Would not have bought would I have known. I have discouraged partners interested in the community.

We have several safety issues that Shea doesn’t appear to care about We went over these issues with our warranty specialist a month ago We no longer get responses from any representatives We have major gaps in our $17k sliders that rattlesnakes and scorpions can easily access We now have spider infestation due to this unresolved issue Furthermore we have uneven tiles that we have tripped over multiple times These are just two major issues whereas there are many more that Shea has ignored The quality of the home is not near the exaggeration we were given by the sales office Worst customer service possible for such an enormous company ... More

The Shea team is the best in the industry

The sales representative was transparent, knowledgeable and most professional. From the beginning of the process to the end, the experience was indeed a pleasure.

Sandy was fantastic A+ Phil will ease your mind after closing Great experience over all

5 star review for Shea