Shea Homes Reviews

I have been living in the Cay since March. During this period of time, I have scheduled for three major repairs: the laundry room leaking, kitchen hood no ventilation, the AC unit leaking. All three problems were caused by workmanship not material itself. The worst experience is noise level from construction. Shea Home could have done better if considering strategically new phase construction impact to customers who are living in the closed phases. Workers started work at 7 am with loud machinery noise and unbearable dust. Very disturbing!

Most of our house is great. The quality of most of what we have is awesome. But the details do matter and it does feel like we have some issues that Shea just isn't able to resolve -- Starting with the fact that our carpet is ruined after less than 2 months because it's impossible to clean, it pills constantly. And when it pills, it runs and loses its pattern for inches that are very noticeable. Our appliances don't match - for some inexplicable reason. And despite every attempt to get our "smart house" to connect our outlets to the app provided, we still have issues with these light switches. Do I love the house on the whole? Yes. But when you buy a million dollar house - you expect the details to be at their best. ... More

Overall good quality and customer facing, but slow on follow up and responses after the sale.

Shea's sales, project management, and warranty team were great. Trade work wasn't what I am use to for a Shea product.

Everything is good, but wooden material should be more good. During my first visit I saw wooden logs are dent and damage some places. Else it was good experience.

Great customer service by Josephine Hasting & Jibron aka Joey the construction guy was very informative & patient with going over the details of the new home With us. Ricky was a very pushy guy who didn’t let me note any minor issues in the house, as he says “everything can’t be perfect “. There is a lack of response to house issues as we’re still waiting for our floors issues to be fixed, but we love our new home. Love the community get togethers to meet our new neighbors and the quick development of our neighborhood/community. Glad to part of the Shea community.

Generally good production build experience. Would have liked more flexibility with options and finishing, such as built-in cabinetry and shelving in the great room and study, or requiring the Shea pre-defined basement finish floor plan to get 10' foundation walls.

Nice house. Good quality but could be better. Builder very rigid with their dates and times for required meetings. Correcting issues after the sale has been a slow process.

Finding The Grove and going through the process of application and hopeful anticipation on being able to purchase a home was both exciting and stressful. The Shea representatives could not have been more helpful as we set out on our journey. We were encouraged to visit as the build of our home started and we did that......coming out every week to see how the house was progressing. We watched it go from an empty plot of dirt - to a foundation and more. We met the crew foremen, who through the entire process were as professional and nice as anyone you could ever meet. When we had questions, they took the time to answer them. As the build progressed and we began to meet others already moved in, we started to hear of the issues we would need to look out for first. Ants for one. Understandably, the entire complex created upheaval in the ant community. We knew we would have to attack them. We heard, as the process to build picked up speed, that with the pandemic waning and supply chain issues relaxing, that the time frame on our home being completed would be sped up. This was exciting news and we embraced it in our planning. We met the Shea Customer Service rep as a final walk thru still bubbling with excitement. We moved in. We attacked the ants and after a long, several week battle we put them at bay. We started to hear stories from others just moved in about issues with their build. Some were very concerning and even a danger to health and safety. We started to find things that needed fixing in our house as well. At first we wrote it off as being much like a new car, small things need to be tweaked or fixed. Being under warranty made it easier to accept the problems. But as we lived here from a few days to a few weeks the list of issues grew. Many texts and emails to Customer Service resolved some of the issues. Some were handled quickly, some ignored (so it seemed). Some still not resolved. When we hear of other owner's issues - we feel lucky because ours in some cases cannot compare to the degree of others. The issue many of us as homeowners have come to believe is that the builder fast tracked too quickly. Crews were (and are) being pushed to get the homes completed and closed. The quality control checks to see if everything works......if everything has been done correctly, FAILED. Many of our "punch-list" issues would have and could have been found and corrected before we moved in.....if the builder had taken more time and utilized quality check resources to do so. As such, the after purchase Customer Service Department and the HOA are slammed with questions - problems and complaints. Economically this is foolish. The amount of money the builder spent to put us here is compounded by the frequent re-visits and repairs that simply should have been done right the first time. Do we regret our purchase and our move? Absolutely not. Would we recommend Shea Homes? Probably. Others including family members of ours have lived in other Shea communities without the initial move-in repair issues many of us have encountered. Do we expect all our issues to be resolved? Absolutely. Does it taint even a bit on the move here? Yes, a little bit. But we are being patient and assuming (and hopeful) that our list of issues will be resolved and no further issues will arise. It will be...it can be...a beautiful community full of very nice people. Everyone seems to have the same issues and it is a topic of discussion whenever people meet. But everyone is hopeful the learning curve will subside and we can live for years to come in a wonderful community. ... More

Post construction QualityChecks by project managers is missing.

Details are a problem with the end product

garages are extremely small and no 4 car option. Numerous issues in need of correcting after close. Appliance options are poor. Monogram is a terrible product! There's no flexibility in finishes and few options.

Shea builds a good product. We purchased a model home in Gateway Quarter and although it was priced as-is, the prep of repairing items such as holes in the wall and paint matching was not good. Promises regarding the replacement of dead landscaping were not kept.

Solar panel connections were the night mare. Solar Power company is not responsive and very difficult to reach. Thanks to Ryan the tech, he fixed everything. My power grid was pressure washed and of course full of dust and also rust can you imagine in a brand new home your power grid is like that. Night mare.

Sales team was great. Warranty representative and response is terrible.

See above for comments in this section.

Builder made my lending from builder quite easy and painless.

We have had a brake down with first review issues being completed.I have to mention outside paint job was not close to your standards.

Good buying experience but experiencing consistent issues and a long turn around on service request

Overall a reasonable experience. While a large company centered on process, people make or break their experience. We did run into some bad apples, but that was made up to some degree by others. We are still awaiting for the customer service to meet our expectations.

Design is not good for the kitchen, the cabinets are too low. It makes the work zone is useless

Buying was the east part, getting things fixed has been challenging. Both due to availability and half baked solutions, appointments are rescheduled without any communication, contractors refusing to fix things and blaming the issue on another team (plumber refusing to fix water pressure and passes blame to appliance installer when the issue is the water pressure from the wall, at another appointment scheduled for two window issues and contractor refused to fix one issue saying one window would be fixed by another team from the same company only to come back with the same team at another time to fix it). Some appointments are scheduled months out, haven’t been able to use the oven since purchasing the home 2 months ago for example. Had an issue with a door frame being crooked so they adjusted the door but the frame is still crooked to the naked eye. Definitely would’ve reconsidered a new build or the builder if I had known how difficult the warranty process would be. ... More

Where was the quality control? We have had nothing but MEP issues since we moved in.

Quality of work is very poor. The flooring is uneven in several places with hallow space underneath LVP planks , Huge gaps at cabinet alignments, leaky faucets and so on.

Everyone is responsive and will answer you in a short time. But after 5 months we still are waiting for repairs to our fireplace and stucco. The bathroom shower is dripping, plants that were supposed to be replaced 4 months ago still haven’t been replaced. Bathroom hardware fell off the wall and the front yard has sunk along the gas line from the rain. It was explained to me when this happened at a Taylor Morrison neighborhood that it was because of improper packing of the soil when the gas lines were installed. We waited for our range and hood due to shipping issues, which we understood. They came in October and the hood was damaged. We still do not have a hood and have had no updates as of 1/3/22 as to how long it might be. ... More