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What Homeowners Have to Say About Shea Homes.
Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 895 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Buying experience ok and nice looking home but question quality
- Anonymous
- Verified HomeBuyer
- December 28, 2021
- Fremont, CA
Ensure you check everything works cause they don’t seem to do that QA. For a brand new home at this price, we found things not working or broken items and gas leak in water heater closet that PG&E needed to come for and told us they don’t know why the builders just didn’t tighten. Some issues we had to go back and forth on with other vendors only to find out the builder needed to come check as they didn’t wire. We are waiting on some issues still to be fixed. Elevator didn’t work the one day within a month if moving in. Definitely wouldn’t have expected this many issues with a new home. ...
Shea Homes responded:
Thank you for providing us this detailed feedback on your home as it helps us to improve. If there is anything specific you would like to talk to us about, please contact customerservice@sheahomes.com so we can assist you.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Shea Homes - The initial home-buying process went smoothly, although it took
- Anonymous
- Verified HomeBuyer
- July 22, 2021
- Brentwood, CA
The initial home-buying process went smoothly, although it took the company a long time to finish building my home. Now that I'm in it, I see issues with some of the workmanship, mostly with what appears to have been touch-up work to finish the job. Some of the painting, cabinetry, and other installations were done very sloppily, as if the workers rushed to finish and get out of here. Dealing with these and other issues with Shea's Customer Service also hasn't been the best experience. The representative I've been working with to fix problems doesn't communicate well at all, and she gets ...
Shea Homes responded:
Thank you for your feedback. Please reach out to our customer service team at customerservice@sheahomes.com so we can have a customer service manager contact you.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Shea Homes - The cheapest materials are used and the upgrades are way overpriced.
- Mark Y.
- Verified HomeBuyer
- May 25, 2021
- Aurora, CO
The cheapest materials are used and the upgrades are way overpriced.
Shea Homes responded:
Thanks for your feedback Mark. Our sales manager has been and will continue to be in contact with you regarding our materials and how the options chosen during the buying process are priced.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
The sales process was great with Nancy. She was extremely helpful through the entire process and would definitely recommend her again.
- Anonymous
- Verified HomeBuyer
- May 11, 2021
- Peoria, AZ
The quality control and attention to detail was very poor on our new home. The entire house has flaws and sloppy work through and we were very disappointed with the quality of labor that was put into the finishes. We paid extra for two tone paint and could have had a far better job done elsewhere, paint is sloppy and not even through the entire house and now we are stuck with a subpar job that we paid thousands for and extremely unhappy with the paint and baseboards. They really let us down with all of the finish work and is not what we would have expected when spending this type of money on ...
Shea Homes responded:
We are glad that you are in contact with Alison. Please contact us at customerservice@sheahomes.com if we can assist further. Thank you.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Shea Homes - we had a misaligned microwave, misaligned under sink bathroom
- Leilani F.
- Verified HomeBuyer
- January 12, 2021
- Chula Vista, CA
we had a misaligned microwave, misaligned under sink bathroom cabinets (big one and you wouldnt notice until you put stuff in there) paint not cleaned in 2 of the windows, dishwasher they loaned (due to delay from covid) made a leak in our kitchen so we never got to use, crack on the wall, obviously bent fence -- we're 2 months at our home now and these except for the dishwasher and the bathroom cabinet are still the same. we were promised a touch up paint but never got it either. we've contacted them multiple times but nothing. there are things you wont really notice in the customer ...
Shea Homes responded:
Thank you for your feedback. Our customer service team will continue to be in touch with you to resolve these issues.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Lack of communication. Especially with a first time buyer.
- Alex B.
- Verified HomeBuyer
- December 02, 2020
- Queen Creek, AZ
Personally want to thank Shea for our new home. It's our first. The experience has been very rocky at times, but overall I am happy to be in our home. Shea Mortgage was probably the best experience of all. However when it came to the building experience, the Design Center would be the worst. Followed by sales. Because there was a lack of accountability, we as new home builders rarely felt like we were given all of the information and/or could have been directed better. When something came up (and it did several times) we were told it was too late or we should have known better. I ...
Shea Homes responded:
Thank you for your feedback. Our customer service team will be in touch with you.
Total Score 3
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
Promising start, inconsistent finish to our home purchase process.
- Zachary P.
- Verified HomeBuyer
- August 03, 2023
- Littleton, CO
Sales team was very friendly and knowledgeable. They made the purchasing process fairly easy. Our issues started toward the end of the construction process: inconsistent quality control, pipes that were hanging 12 inches lower than they should have been in the basement, and a water heater that needed to be moved 3 different times. It was difficult to get concerns addressed throughout construction and during the final walkthroughs. We kept being told “well, it was built to our standards.” If that’s truly the case, Shea Homes needs to re-examine its standards. The goal was clearly to build our ...
Shea Homes responded:
Hi Zachary- Thank you for taking the time to share your experience. We have shared this with our team in Colorado and they are reviewing your comments.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Definitely not what I expected....
- Anonymous
- Verified HomeBuyer
- February 28, 2023
- Castle Rock, CO
Major communication issues from beginning to end, hard to get timely resolution on issues, missing appliances is an ongoing issue. It will be a beautiful house...once all the issues are finally resolved. Plan on managing fixes after you move in like a second job - they always expect you to be home and available and the list of issues to address post move is VERY long.
Shea Homes responded:
Thank you for your feedback. Please reach out to warranty@sheahomes.com so we can have a customer service manager contact you.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Shea mortgage is weird , tired , and boring
- Adel A.
- Verified HomeBuyer
- August 10, 2022
- Valley Center, CA
Good people , nice sales staff, , I just got an easy problem ( the technician of the AC company forgot to contact a little part that make the AC drain water in the roof and drywalls . But the shea warranty is good .
Total Score 3
Quality 1
Trustworthiness 2
Value 3
Responsiveness 3
Smart home features are annoying, don't work well and unwanted by most owners I have spoken with. We have spent thousands to replace faucets and correct very slow delivery of hot water to taps throughout the house. If people want inconvenience or ith.
- Mark S.
- Verified HomeBuyer
- June 01, 2022
- Camarillo, CA
plumbing continued...then smart home should be an option,..not an expensive experiment forced upon your buyers. In addition, SST is giving Shea a black eye. The techs are incompetent, make things worse, must be continually called back for the same issues. Techs from Spectrum have fixed the problems that SST white glove created. Except for the area around the clubhouse the common area landscape is pathetic, most of it poorly planned and selected and even dying. Overall several levels below what we have seen in other Shea projects such as Trilogy in Nipomo.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
Shea Homes - My heater went out and this was not considered urgent.
- Maria H.
- Verified HomeBuyer
- January 12, 2021
- Castle Rock, CO
My heater went out and this was not considered urgent. It was only 60 in the house. My mom is 75 and can’t do stairs so she was freezing. But nope not even a call back. Ridiculous.
Shea Homes responded:
Hi Maria, we regret that you were unhappy with how this situation was handled. We’ll have a manager reach out to you to discuss this.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Message didn’t match actions
- Sean K.
- Verified HomeBuyer
- February 07, 2024
- Phoenix, AZ
After going through the entire experience, we’ve realized very quickly that if it wasn’t for the sales staff, we would have walked away. It started with the design studio session, we were told to be prepared which meant going through Shea design studio software (via computer) which had a 3D model of our home and allowed us to select our materials (flooring/ countertops/ cabinets etc.). My wife and I spent 2 weekends going through software and designing what we felt was our perfect house, only to show up to our design studio (in person) session to find out our Shea representative didn’t even ...
Total Score 3
Quality 3
Trustworthiness 1
Value 2
Responsiveness 2
Overall Good Experience
- Frank Z.
- Verified HomeBuyer
- May 16, 2023
- Mission Viejo, CA
First time buying a new construction home. Home was delivered on time but there were several open issues that were rushed in order to deliver on time. From stucco repair issues, incorrect water softener, incomplete tile finishes, and even refrigerator issues. This house was close to $1M, I expected the service and quality to be better.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Sub-par Cabinets and Sloppy Warranty Service
- Anonymous
- Verified HomeBuyer
- October 29, 2022
- Tracy, CA
They have good defaults like tiles and base carpets. But they really screwed up the cabinets. They installed with lots of scratches and damages. Even after requesting them to repair in the 1-month warranty, they didn't correct it yet. Their warranty service is really sloppy and not responsive.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Horrible quality
- Ramiro F.
- Verified HomeBuyer
- December 28, 2021
- Avondale, AZ
I used the in home lender. Dealing with the processor and Lon officer was great. I would absolutely recommend them. Dealing with the supervisor and that group was also good. They were friendly and communicated with me. But once I got the house everything went down hill from there. The counter top, which we also paid and upgrade charge. Where the slabs meet and when they put either sealer or a glue they never cleaned it off and dust collects there and you can feel it when you’re cleaning the counter top. The quality of the finish of the home is horrible. So when you pay to upgrade something ...
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
Shea Homes - A Problem I see is not at all a problem to the builder.
- Anonymous
- Verified HomeBuyer
- May 11, 2021
- Tracy, CA
A Problem I see is not at all a problem to the builder. Here I would like to share one of the weird answer I heard. In the living room, there are gaps between flooring and wall edge trim. At some parts there is a gap and no gap at other parts. When I asked about this, I got this answer... “Those gaps help to let the air flow and settle down the walls, also advised me not to fill those gaps.” Now I feel wind blowing through the gaps and Ants are passing by.
Shea Homes responded:
Please contact us at customerservice@sheahomes.com so we can follow up on this issue. Thank you.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
mike
- Anonymous
- Verified HomeBuyer
- July 27, 2024
- San Tan Valley, AZ
Shea used to be a premier builder. Not so much anymore. Some finish work is done sloppily. Shower drain slope is not done properly and main electrical box inside cover has major gaps . Wiring is so packed the cover is bulging down at bottom.
Shea Homes responded:
Thank you for taking the time to share your experience. Since you have commented anonymously, we can't reach out to you directly. Please be sure to reach out to warranty@sheahomes.com to address any warrantable items. Thank you!
Total Score 3
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Poor quality!!
- Benny W.
- Verified HomeBuyer
- August 24, 2021
- Phoenix, AZ
Norhtview at Stone Butte, quality is not provided! We did two walk throughs before closing and very little was fixed each time. We now have a fixer upper in our new home. I have drywall mud on many locations in my New Home? I will see how the work is done moving forward with the warranty department.
Shea Homes responded:
Thank you for your feedback, Benny. Our customer service team will reach out to you and Ryan will continue to work with you on any items identified on your 1-month review.
Total Score 3
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
Shea wants to sign contracts even when a lot of details were not finished when the walk through happened. Still after 2 months there are big issues with cabinets, even we paid for a good update
- Sara M.
- Verified HomeBuyer
- March 03, 2022
- Mission Viejo, CA
Bad quality on cabinets, windows, tile finishing, because of rush to sign the contract.
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Poor finish work.
- Anonymous
- Verified HomeBuyer
- January 24, 2023
- Littleton, CO
So, I wish my house was the exception, but unfortunately it is the rule. My whole block has poor quality finishes and missing items. For example, trade crew installed a tankless water system without a pump. Didn’t figure this out until we complained about not having hot water after the water was running for just under 5 minutes. We and others have extensive lists of things that need to be fixed. I understand that all new construction has some issues, but our lists seem to be much more extensive than is reasonable. Even a neighbor, who is a third time Shea customer, is equally disappointed in ...
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Quality of workmanship is disappointing and warranty follow-up frustrating and drawn-out
- Roland R.
- Verified HomeBuyer
- July 22, 2021
- Littleton, CO
We were huge fans of Shea Homes (repeat buyers), but the quality of workmanship in our new home is extremely disappointing. We were so excited to move into a new Shea home, but have been dealing with frustrating warranty issues since we moved in ten weeks ago (one representative says they will fix it, but the other says they won't), and still are dealing with obvious issues that we assumed would be covered such as dirty carpet from the subs, grout overspray on our brand new tile, an irrigation system which leaks, nicks on our brand new cabinet hardware, cabinet installation issues, shoddy ...
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Shea Mortgage was awful to work with
- Wesley P.
- Verified HomeBuyer
- March 31, 2021
- Aurora, CO
Everything but Shea Mortgage was great! The loan officer was difficult with a super easy loan. I had to correct him on how he calculated my debt to income ratio. Unfortunately, I realized he made other mistakes after we purchased our home. This mistake resulted in a higher interest rate which is very upsetting. The loan officer made purchasing this home a bad experience. I do not recommend Shea Mortgage. Otherwise, Shea builds a high quality home and customer service from Shea as a builder is outstanding.
Shea Homes responded:
Hello. Thank you for your feedback. We are sorry you were not happy with your Shea Mortgage experience. Charlene from our team will call you to follow up.
Total Score 2
Quality 5
Trustworthiness 1
Value 5
Responsiveness 5
Options' purchase process is pathetic
- Anonymous
- Verified HomeBuyer
- February 23, 2024
- Castle Rock, CO
Beware of what you're told is included in the Elite packages and what items are NOT included in them.
Shea Homes responded:
Thank you for sharing your experience. We would like to respond directly but you responded anonymously. We will share your feedback with our team.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
The house was over a year late. Workmanship was average to below average.
- Craig H.
- Verified HomeBuyer
- May 02, 2023
- Scottsdale, AZ
House was not delivered even close to on time. Workmanship was average. Lots of small details not dealt with.
Total Score 2
Quality 2
Trustworthiness 4
Value 3
Responsiveness 3
Sell million dollar homes but won’t build million dollar qualityhome
- Anonymous
- Verified HomeBuyer
- October 19, 2022
- Scottsdale, AZ
Not the quality for the price. Not custom. Not clean. Layer of dust throughout, AC filters cakes with dust that unit was struggling to work, a professional was called and discovered every air filter was clogged with construction dust. Roofing was damaged and inconsistent to the point of risking leaks. Cabinets were not fully painted. Etc, etc, etc.
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 4
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