Shea Homes Reviews

Our experience between purchasing the house and figure out the rest was intense meaning Club House Members - HOA (3 different identities) it will be nice to know at the closing. Regarding where to go to set-up Internet ?? we didn't know is "HOA" this wasn't done and we're waiting 3 weeks for internet before calling the white globe people " very nice guys"

There is a lack of attention to details, such as drywall, trim and paint application. The build process is rushed and can show in the finished product. Also the windows that are used are of a poor quality.

Once the contract was signed there were a variety of changes to the home. Selected home design was changed on 4 different occasions with a lack of communication in changes and product and product availability. Once closed a variety of trade issues have occurred.

Field manager was outstanding! Plumber utilized was average at best! It is deceiving to see a model home nicely decorated and not having same or similar options when building a new house( very disappointing no alternatives were available). Very pretty house and development!

The wait was worth it. Shea Home actually uses good building materials for their construction. We've had 2 neighbors from other builders compare their building structures to what we have and they both confirmed the quality.

All in all, Shea was great. The only negative aspect is the White Gloves Service was very poor in that they did not take enough time to explain all the smart home apps and how, to use them. Very Poor.

The process from start to finish was smooth I LOVE our new home !

Design center and landscaping were truly both lacking!

I would recommend Shea Homes to others based on the construction and the construction manager Randy. I would warn them about Shea Homes sales team, people like Rachelle and her manager as they gave me one of the worst experiences of my life. Also I would warn them of some of the sub contractors like Home Pro who where anything but pro.

All service personnel have been very responsive. It is a pleasant experience dealing with Shea.

The experience of building at Trilogy has far exceeded my my expectations. Projected build times were accurate and the Build Manager (Brad) is very responsive and always looks for a solution vs just telling me “no” on requests. I’d recommend (and have) a Trilogy Lake Norman build to anyone looking for a great place to retire/live.

Been here 3 months and Shea has not resolved my issue.

Shea has a reputation for quality and, for most items, the quality is obvious. For other times, Shea falls short. For example, one towel bar in each bath and no hand towel ring. This is a half million+ dollar home. Framed mirrors versus a single sheet - another example. It's the end finishes that homeowners "see" that should be better thought through. Suggestion: Spend about $1000 more to include finishes that will make the home sparkle. Communication is good from all departments - realtor, crew, and warranty. It's a solid home. Struggled with an ADA issue that should have been handled better. It was not honored. I do recommend Shea Homes, but with the understanding that some finishes and ADA needs be taken seriously. ... More

Water leak was found after close. Bathroom light was unable to turnoff and some other minor issues. Quality control seems to be substandard before closing.

I am extremely disappointed with the quality and workmanship of my newly-built home. As a new homeowner who has invested over $500K into this property, I expected a level of quality that is simply not present. From the moment I moved into my newly built home 3 months ago, I have encountered numerous issues that should have been addressed during the construction process. The walls are not straight, the paint job is sloppy, wall texture is uneven, tiles are crooked, cabinet paint is peeling, windows seals are broken, roof was leaking, pipes were leaking behind the wall, and a number of other issues. We’ve addressed these issues, and some have been corrected, but with it was met with lots of difficulties. Almost 3 days a week for over 2 months, we’ve had various contractors in our home to fix the issues in which they come over unprepared without the correct materials and equipment. They also come uninformed of what they are supposed to do and it’s difficult to communicate to them because there is a language barrier. Also many of them are sloppy and created more issues resulting in multiple visits to fix the issues they’ve caused. There are still a lot outstanding issues that needs to be addressed and the warranty team seems are not as responsive as they were when we initially had our 30-day follow up. This lack of communication is unacceptable, especially considering the amount of money that I have invested into this property. I am frustrated with the level of service that I have received thus far, and actually hate my house. I regret buying it and can’t wait to sell it. ... More

Antonio has been phenomenal

Terrible lot. Since all I saw were dirt lots when I purchased, I didn't know that the air conditioning units would be placed right outside my bedroom window! Both my neighbors and mine are there. On the other side, my neighbor's unit is right in front of my living room. Houses are squeezed together. I'm still waiting for them to put the cabinet door on. It's been sitting here for 3 months. I had to have the electrician out 3 times to correct things. Bathroom was mis-wired and the Ring doorbell has been serviced twice. Doesn't seem like sturdy construction. I though Shea was a good builder but I guess things have changed. Would not recommend a Shea home. ... More

Everyone has been easy to work with and very responsive.

It was a smooth process, I was happy with the overall experience!

I would say if I knew what our frustrations would be ahead of time we would of bought an existing home at Trilogy Lake Norman.

Let me start by saying that this is the third new construction home I have purchased from a National homebuilder. I can tell you that there were things that went wrong along the way, but buying from a family owned private homebuilder makes all the difference in the world. The people are trustworthy, the company cares and they make things right if things go wrong. That and the neighbors and the friendships in this community are unlike anything you are going to find anywhere else. I would live in a tent to be around these people. I bet everyone would still bring wine over and offer to help me hang my rain cover! ... More

It all started the day we step into the office to view the models. That day we found our dream home. The ladies in the office are experts and enjoy helping the customer’s. LeAnne, Ramona and Donna go the extra mile to assist, and answer all the questions Once the build process started we were blessed to get Peter as out field manager Peter is excellent and provides exceptional customer service. Currently we are under the warranty process working with Athea She provides superb assistance. When we started our build process, all we heard from others people that previously build home was what a nightmare the build process was, but obviously they did not build with Shea and their amazing staff! Thank you all for a wonderful experience! ... More

Shea did a good job of including me in the building process from the very beginning. They kept me informed about each step and encouraged me to stop by and see what was happening so they could explain why they were doing what they were. They were an open book. I didn't have to hound them for information. If I had questions they were quick to answer them. The team I worked with was fantastic. I can't say enough good things about the people involved in the building of my home.

Things really happened slowly, without much help.

Purchase experience was generally smooth. Lots of positive interaction with Sonja throughout the process. Larry, on the finance end was good, too. Brad, the GC has been fantastic, Caroline as our liaison, too. Some head-scratchers regarding appliances not working properly from day-one. The "cleaning" and "punchlist" crews seemed to make more messes than they corrected between walk through & closing. Lots of painting splatter needing work