Shea Homes Reviews

The buyer must ask questions. Example: Find out if interior paint can be upgraded. More orientation on light switches, waterless tank, and thermostat. Concrete and paint spills on entrance stoop and patio. I'm still waiting for a stovetop and additional water tank remote. This is beyond reps control. He is very responsive. I appreciate his efforts.

It was a mixed feeling experience. Sometimes the customer care was there sometimes it wasn't. We had an issue with closing and it felt like all transparency went out the window. Without that issue it would've been an amazing experience.

Make sure you keep track of everything otherwise they might try and switch out things you ordered and then make you feel like that was never an option. Overall the experience was okay. They do provide differential treatment to some buyers that are able to do modifications where others are told no. After moving in everything is great except for the caulking. There are holes in it and door jams not completely caulked. Most things seemed rushed instead of taking the time to make sure it’s right.

The post sale representative doesn't do his best job to inspect and verify if the issues have resolved. The manner is subpar and I don't feel respected as a shea home owner.

I have bought more than one Shea homes due to there quality and customer service and decided to buy this one too from Shea homes. Man what a big mistake, the sale person specially Cathy was just a pain. She made us feel so low from day one and more of a pain during closing. I couldn't understand why she makes stories and screams on you to get her point. I am never ever going to buy anymore homes from Shea just for that reason.

Staff nice but work repairs very slow. Cost way too much

Working with Gretchen, our designer, was great and Shannon was good too. However, once we moved in, there were a number of problems found which I doubt any inspections were even done from any of the work that was done. After two months, we still have some major issues including cracked, chipped, missing stones w/ discolored grout and our back wall having water damage already from the neighbors higher up causing some flooding. This should have had a proper seal from our ground up 3 bricks to where the neighbor ground level. We have had other issues but they are too many to list here. Some of the install choices were not proper I feel either like painting all the interior walls flat including the window seals. Also our walls are not level and disproportionate in some areas w/ each other and across from another making it hard to center rugs & tables. The kitchen overhead light wasn't a dimmer and should have been which was pointed out by the electrician. The people coming in to address our shower floors weren't of good customer service to say the least causing me to loose it on an occasion where I find myself to be quite reasonable and calm generally. I just don't like bad customer service. So, overall the moving in until now hasn't been a great experience. Working with Joel is good though. ... More

To whom it may concern, I am writing an open letter regarding our disappointing experience buying our brand new Shea home in the new community of Côta Vera. We were fortunate enough to be in phase one, and although we knew phase one would come with delays and some issues (we were also phase one in the Escaya community), we never expected to have this many issues. As far as delays, there were way more than expected. We closed on our home at the end of March, and when we signed the purchase agreement we were told the anticipated closing would be towards the end of December. That being said, when a house is sitting there “completed” and we were basically “waiting on the city,” one would expect to close and move into a move-in-ready home. Which is so far from what we moved into. Since officially moving into our house on April 6, our front door has been a revolving door of Shea employees/contractors here to fix or repair things that were either blatantly installed broken … or weren’t installed at all. Currently my days consist of waiting around for these employees to actually show up, some come unannounced, some show up late, some are so incredibly rude it makes me feel uneasy (as if we are purposely inconveniencing them), the list goes on. Meanwhile, my 2 year old son and I are trapped upstairs in the loft so that we aren’t in the way, unable to leave the house at all, and feel completely uncomfortable in our own home. I’ve had to rearrange our personal schedule to accommodate these individuals, despite all of the issues being Shea’s fault. There has been very little give when it comes to scheduling these appointments, and almost everyone comes at the tail end of their window of time. In regards to issues, these are some of the things we have experienced … our front door wouldn’t stay shut unless deadbolted (the door frame had to be modified), our Kwikset lock does not work, the recessed lighting in the downstairs bedroom was never installed and now we’re left with a home that has to constantly be patch up, the top of our hood was never put back into place after the inspection, the frame around our microwave was installed dented, damaged tiles were installed in our backsplash, our upgraded island and vanity in the master bathroom were heavily damaged and they tried to touch it up but it looks awful, the top of the cabinet as you walk in from the garage is not level (it sinks down), the top to the cabinet at the top of our stairs was installed damaged, our patio door off the master didn’t lock properly, the master closet didn’t have support brackets, the medicine cabinet in the upstairs bathroom was broken, the toilet in our powder room wasn’t properly installed which resulted in the bathroom flooding (so now the floors need to be pulled up and replaced), and our banister and railing was installed with damaged pieces of wood. This list goes on, as we find more and more issues DAILY. Though your customer service has been wonderful (seriously, Thomas as well as your sales team Spencer and Lorena, have been amazing), it’s still the fact that we closed on a home that was clearly not ready for us. We are so disappointed in the quality of work that went into this home. It is very obvious that corners were cut in order to produce our house as quickly as possible. And for what? That house sat there for 3 months waiting for the city to finish the roads, install meters, and do their inspections. And now that we have moved into our house, our days consist of regular communication with Thomas to arrange scheduling of all the random contractors that need to come into our home and fix these issues. We have been here for a little over a month and still aren’t able to feel fully comfortable in our own home. Every morning my son wakes up and asks, “people come mama?” And it’s immediately followed by, “no more people mama.” Which honestly breaks my heart. At what point will Shea stand up and make things right? Simply “fixing” the issue doesn’t make our experience right, or amend the situation. Thank you for taking the time to listen and address our concerns. Look forward to hearing from you & Thanks again for your time. ... More

Disapppointed with the finishes on the house, seems very rough and ready. Since moving in, we’ve seen quite a lot of imperfections that overall just feel like the house was very rushed and little care was put into it.

To sum this up: the field people are terrible at quality control! Going back and forth 3-5 times for the same issue is poor management.

several aspects of the construction as subpar. It seems that a lot of inexperienced sub-contractors used. For example, most doors/frames in my house were not plumbed and leveled properly so they do not close with an even reveal. There is not attention to detail. The subcontractor who installed the kitchen cabinets did a horrible job as the cabinets are not leveled correctly and the crown molding is not even.

I love the layout of my new home. Some materials are of high quality, however I have had problems with every single trade. I found electrical that was not to code and hazardous when using my own electrician to install ceiling fans. The LVP flooring was very poorly installed with multiple gaps. The painters were horrific and got paint on cabinets, towel bars, flooring, all of the light switches… Many walls did not receive two coats of paint. I hired my own painters to re-paint. Plumbing issues. The list goes on and on. I’ve had way too many issues. Shea has been fairly responsive. I would have preferred someone actually supervised the construction as it was being done. ... More

Excellent sales team - great to work with. Always promptly got answers to any questions. Building team - average. Seemed to do a good job EXCEPT in a couple of instances - once the wrong product was installed and they resisted correcting it (I had to repeatedly say it must be addressed), once when they installed something in the wrong location that was specified in the contract and they resisted correcting it (I had to point out legal agreement twice before correction made), Post purchase team - horrible. Found out a few days after move in that the air conditioning didn't work at all during a heat wave - abysmal response concerning correction. 9 days later and strongly worded emails and they finally got it taken care of. One month follow-up I pointed out a room where all ceiling drywall seams were visible (Shea response - it was within building specifications) - I had to fight to get this addressed too. Almost none of the reported issues addressed a month after reporting them - their response....its hard right now to get contractors, yet they continue to have crew onsite building more homes. ... More

This was not the greatest home buying experience. I've bought 3 previous new builds and have never had the lack of communication and lack of attention to details during the building process and up until final walk through. Shea takes entirely too long to build a home in comparison to Perry, Drees and Highland in this particular area. Once moved in, my warranty representative found a list of things that needed to be addressed and redone on top of the things that were not addressed during the build. The warranty representative is OUTSTANDING!!! She has addressed all details in a timely manner and has great communication along the way. ... More

Construction management POOR-Timely attention to serious issues Poor to OK. Tracy Grenier is outstanding

The inside of the home is very nice, and I'm happy with it; however, and it's a BIG ONE. When I walk to my back yard, my neighbors and I can see 100% of everyone's yard. There is zero privacy. They could have raised the fence or at least told me because had I known, I would not have purchased this condo.

Home was delivered with a lot of visual imperfections (chips, dings, dents, etc) and things that were not fixed depsite notating them in the pre-close walk through. The superintendent called "Shorty" is incredibly rude and incompetent and less than helpful.

Thus far we are mostly enjoying our new home. However, the punch list and warranty process is terrible. They push you to close on your home but it is only 90% complete. There are many small details that are not complete and the fine details are of poor quality. Floor creaks, paint issues, exterior issues, door issues etc. They try to get things taken care of but just can't seem to get them resolved. They need to at least double if not triple the number of people they have for their construction punch list and warranty issues. We were only allowed in our home on Sunday's to inspect as the work was going on. They need to allow homeowners to visit daily if they wish to point out and correct issues before it is too late. ... More

Pros 1.The Hyde floor plan in Luxe at Canyons is great and the main reason we bought the house. Cons in order of priority 1. Final Walkthrough and Handover : We are pretty disappointed with this process. Firstly the house lacked a professional deep cleaning and there was still a lot of dust and dirt from construction. Second about 90% issues we found in final walkthrough were not fixed before closing and these were not handed over to the warranty rep. We pretty much had to do this all over again with warranty rep at 1st month and many of these are still not fixed. Finally I am left chasing individual contractors (through Shea) to schedule, inspect their work and ensure I get all the issues fixed. We expected much more from the handover rep and warranty rep. 2. Quality of Materials and Work: We are extremely disappointed in the quality of work and appliances for the price we paid for the house. Within our first month we had a roof leak and the vent stopped working the first time we used it. The quality of hardwood floors seems sub-par even though we picked the upgraded Elite package. It has a lot of dents and wear off from just a month of normal use. Also very disappointing to learn these are not covered by first year warranty. The list of medium/smaller issues goes on as we discover something new everyday day. Additionally the appliances are not covered by Shea and I was left to call the manufacturer multiple times to get a part shipped, tech come out etc when the appliance stopped working. 3. Design Choices and Value for Money: The design packages are not very buyer friendly and the way these are combined did not make a lot of sense e.g floor and counters are part of the same package. Offering a design plan that is more customizable where we can pick and choose different packages for each room will help customers since most other builders offer that. Also disappointed that Shea is the only builder in Canyons that doesn’t landscape front yard for buyers. 4. Specific to Luxe : Luxe is supposedly the higher end of Shea collection in Canyons. But the lots in Luxe are sub-par to other lower end collections such as Gallery. Also some friends who are in Gallery and other Shea collections seem to have better experiences with warrant etc. We would expect the opposite where Luxe has superior service since our house and lot premiums are much higher. ... More

Shea sales proudly proclaims their commitment to quality since 1800s. But that's where it stops. Three months after closing, dozens of items still aren't fixed, including some requested to be fixed prior to closing during the final walkthrough. Service appointments are often cancelled at the last minute (or just a no-shows). Those that do show up often don't actually fix what they were there to fix (but still close the tickets). Extremely poor workmanship throughout the house - pretty much every single wall and ceiling have dents, bumps, and mismatched/uneven paint. Just some of the bigger, still outstanding issues include a roof leak, a light that has been drywalled over, dirty windows (palm prints on the outside as well as paint splashes on outside and inside), uneven window frames (to the point that window coverings cannot be installed), leaky water filter, landscaping that collects water against the outside wall instead of draining it away, sporadic whole community water shutoffs as early as 7am on pretty much weekly basis. ... More

Poor quality work on things like paint, cabinets, doors, flooring. In general workers don't seem to care and things are done poorly. Very poor communication from the construction team, and after closing we have long list of issues that we have no communication about, and have not gotten addressed.

There were children of the laborers at our home site while the home was being built-we have photos of them! We had multiple labor and material concerns ALL ALONG during the build, horrible workmanship, lack of quality, lack of caring. The painters were the worst, we continue to find more and more problems as we live in the house and the light shines on painted surfaces. Our framing wood quality throughout our home is bad, we had to fight so Shea didn't' use particle board pieces (7 on one) on our interior door frames. We sent multiple emails with legitimate concerns, most of which went ignored. As a result the house has been compromised, it is difficult to hang shelving and window coverings to be properly fitted. The ceiling in our son's room was not even attached properly as the Shea electrician who removed the fan from the room after we closed notified us that the ceiling had dropped by two inches and was essentially falling down. We have heard loud crack noises from the walls or roof, and do not know what this is from but are now very concerned. When it rains the home's interior doors won't open properly and stick. Rinnai tankless water system is a giant waste of water. We wait for hours waiting for hot water in our house while gallons of water run down the drain. What a waste! We are in a drought and live in the desert. The plumbing company has been out on several occasions since our close. They have told us that the Rinnai system is too far from being centrally located in the home to be efficient, hence 4-8 minute wait times for warm water at the kitchen and master sinks. I have to wash dishes with cold water as a general rule, I get a full dinner's dirty dishes clean before I get any warm water from the tap. We are still waiting for our garage door and screens on all the windows since we closed December 10. I am guessing the new garage, when we finally get it, door paint will not even match the paint house by the time it is finally installed. We are also waiting for multiple repairs-the biggest ones being stucco and paint. The stucco is an eyesore with a division that looks like someone rubbed it in circles from the ground as high as they could reach, rather than using the scaffolding to smooth it out all over. It is half textured. It is lovely spring in Arizona yet we cannot open up unless we want all the bugs inside, while we watch all of the new homes being constructed a block away get the garage door our home is supposed to have, and the screens our home are supposed to have. Shea's focus is on the close, postponing obligations to the existing homeowners. Exactly who is first in line? We can't get a response from Ryan, I have texted him without reply. We sit and wait for our home to be fixed, wait for our screens, wait for our garage door, etc, etc, while the newly constructed homes get what we were supposed to have IN DECEMBER. We have obviously been back-prioritized. We have a running joke in our home-Shea's moto is "It's good enough." We have noticed the quality of newer homes in the neighborhood have improved substantially, with them getting options we were NEVER EVEN PRESENTED WITH, like built-in floating shelves, like tile up the kitchen island. Additional hose lines to improve water convenience of the courtyard and side yard. WE WOULD HAVE GOTTEN ALL OF THOSE THINGS IF ANYONE WOULD HAVE HAD THE FORESIGHT OR ORGANIZATION TO GIVE US THESE OPTIONS. All in all, the final product is not up to the standards that we were sold on. This process has been exhausting, frustrating, and disappointing. We are wondering if our home have a warranty delay until we actually receive all of our home's repairs and parts when they finally get installed? ... More

Shea limited site visits to only once per month, seemingly to avoid us (and others) from pointing out various issues, like missing insulation, or missing options, or incorrect placement of options. They like to blame the trades for these issues, but they don't seem to manage their trades very well, and are more concerned about meeting schedule than delivering quality.

Made a mistake of buying a model home and paying for all those upgrades at high prices. Being a model home, the builder only kept up with the house to make sure the lights and AC were working for other to see. There were so many issues with the house like appliances not work, missing parts, lack of explanation/manuals for the options included in the home price, etc. Getting things reported and being taken care of is another stressful process that no homeowner should go through. Shea home should have been more responsible to ensure that a decent and working home is sold and delivered to the new homeowners...not after the homeowners to move in and have to deal with so many things to be repaired and serviced. I have to spending probably 30% of my time in the first month we moved in to wait for the repairs or service reps to come by. I bought several homes including new homes and this is the absolutely the worst experience of all. It has been 2 months since we moved in and still have thing not resolved from the walk-through inspection findings. ... More

The construction team did very little quality assurance of the tradesmen that build our house. As a result we have a laundry list of items that have to be addressed. Shea seems willing to address issues, hoping that it will get done right. The whole process is quite frustrating. If you buy from Shea I would recommend being all over them during the construction process.