Shea Homes Reviews

There were a few "bumps" in the road before the home closure. Overall, however, it was a good experience. The salespeople were friendly and accommodating. That said, we have had a number of issues that needed to be addressed and, as of now, nearly six months later, some of those issues are still outstanding. Not everything was finished before we took ownership of the property in August of 2022. We understand we are not the only new homeowners in this development, but the response times are not always acceptable. In addition, there are times we have not been notified when the individuals are coming to our home to address the issues, especially issues that are on the outside of the home. We would prefer to be at home when they come to fix issues that have been noted by us so that we can discuss the issues with the crafts-person when he or she is there . As of today, there are two primary issues that remain outstanding and need to addressed: (1) A dented refrigerator door that needs to be replaced, and (2) work that needs to be done/finished on decorative tiles in a front view window. ... More

Quality of kitchen cabinets not good, drawers wiggles . K Kraft or J kraft came to check and said that’s how it is. Doors not installed well. Floorings in the second floor noisy when someone is walking. I think for a new house not supposed to be like that. was address when we reported it but still the same noisy floor. It’s weird and not good for a new house.

Shea is a good homebuilder and their staff are hard workers. I wish they will consider to keep the sink in the big laundry room (not even an options for buyers).

The design portion of the home building process with Shea was great. However, the construction portion lacked in terms of communication and willingness to correct mistakes.

Good experience during the whole process. But I would make sure to get third party inspector for thorough inspection.

It was nice to be regularly updated on the build of the home via email and to be offered to view the home in multiple stages. However, at the same time if there are any questions or issues that arise there would be times that getting feedback would take some time. You can tell there is not enough ancillary support compared to the amount of homebuyers, so that individualized customer care can be properly given.

It was a pleasant experience, however we have an awful brick wall all around our property that is a terrible eyesore and nothing has been done about this, we bought a premium lot with no one next to us and now we have no view whatsoever.

I feel like you were very anxious to pay off my realtor and get her out of the picture leaving me do negotiate with a large corporation without any real representation. Seemed like your attitude was pretty much - "well, we have six units left - take it or leave it." In other words not much accomodation. It's a little early to decide what kind of value we got. Some aspects of our new home I truly love. Others, well, seems like you cheaped out or the at least the jury is still out.

There were several miscommunications with the Shea sales. It ultimately was resolved but it was a hassle That I had to fight and argue each time, Something that no one should go through during the purchase of a new own. So stressful. The quality control is not up to the level that I would expect. There were several things that needed to be replaced and fixed upon moving in. It’s like they are just slapping these homes together so fast and the quality is lacking.

many things that were not complete at move in, had to deal with workers coming to fix things for the past 4 months

Until you move in, you wouldn't realize that the home that you are getting is not the same that you expected or promised. There are descripencies. 1. Prices have been increased for all models and that's because of merket on inflation. However you won't get the same things that your neighbors might have got for same elevation and plans. 2. Garage walls are literally foam, while some models have stronger and smoother garage walls. If your kid kicks ball inside garage, they will break. You won't have access to garages in model homes and this will not be included anywhere in contract and in design studio to chose what you want. 3. Laundry room is literally like apartment. In model homes, you will see cupboards, but you won't get that in home. This will not be discussed during design studio and you will not have a clue until you move in. 4. While handing over the keys, they won't listen to you and won't let you talk. They only bother to get rid of home. 5. Yes, they do offer 1 year warranty that is to cover cracks etc. May be builders are bounded by law to do this which I am unaware of. All they do is repaint things and hit nails. Ofcourse, some small electrical work. 6. Solar is another thing where you will not have more options. 3.5KW panels doesn't cover much and this is just because of california law they go with minimum capacity I think. I wish we should get more options here. Overall, it's not unpleasant experience and it's not pleasant either. You will get a home, but not good feel due to these small compromises. ... More

Way too many problems with the home. Poor workmanship overall.

We have been very disappointed on the quality of workmanship on a home from Shea that has been so highly regarded. We have been in our home for almost 5 months and they are still trying to take care of our 1 month warranty work. When a homeowner points out poor quality of work, it should be taken care of, not argued about.

HVAC seems to be poorly installed. Multiple issues in first couple months in the home. Walls cut open everywhere, mold from condensation.

We love our house but getting anything fixed after the fact is impossible.

There are many minor problems with the quality of the house, and the after-sales maintenance service is very slow,

Due to builder negligence, we experienced a flood in our home the day before we were scheduled to move in. Your Project Manager did a great job getting the various subs out to repair all the damage. I sent a letter asking to be reimbursed for the cost of our mortgage during the time we had no use of the home (15 days) in addition to the other out of pocket costs of rent and electricity. Shea paid the 2 expenses, but offered no reason why they would not consider the mortgage cost. A simple letter with a reason would have been nice in addition to perhaps recognizing all the stress and worry we went through looking at our first brand new home being torn up and rebuilt. Overall build quality not at a level I would expect for a company known for building great homes. Understand COVID impacted availability of workers, but with that in mind, greater quality control measures could have been in place during the build so that you didn't have to come back after the build to make corrections. We are still working with the project manager who has addressed our issues as they have been presented to him. I wonder if reviews are even read by management. ... More

Builder uses subcontractors and coordination between trades is poor or non existent. Sometimes things are put together without any thought being given to function. So for example a video doorbell is installed where the pointed at a wall rather than the entryway. A towel holder is installed such that any hanging towel blocks the electric outlet a few inches underneath. How does one plug in a hairdryer with a wet towel draped over the outlet. The front lawn is graded wrong and the manhole cover for the City drains are covered- solution? Unknown workmen come in, dig to uncover and expose the manhole cover and leave a pile of dirt on the lawn and an open hole that is a now is a potential hazard. The best part is this is done without any information being shared with the homeowner. Not even a knock on the door. Warranty service is very spotty. Messages left and e-mails go unanswered. It is just too bad as the home itself is beautiful. ... More

I know its hot market and you are trying to build fast. But the decrease in quality is showing. I have a family member who bough with shea a few years ago and the quality difference is night and day. The workmanship has dropped. Change your subs or have a talk with them.

Say produces a nice lovely Home!!!!

dissappointed with the overall quality and lack of customer support...need to elevate any issues to corporate before anything gets resolved. 4 months after movein, still don't have all of the features operational. general quality is also dissappointing....virtually no sound insulation between 1st and 2nd floors, garage floor was cracked, numerous chips on driveway, fit and finish of cabinets is off, etc.

We ultimately love our house. We built a plan that had some updates- however, those updates were specifically reviewed with us.

Our second Shea home purchase has proved to be a disappointment. The sales and design teams are wonderful. After that, it goes drastically down hill, at least in this build site. Maybe it’s different elsewhere. 85% of our house is wonderful and exactly what we hoped it would be. The other 15% is frustrating and disappointing and problems that should have been addressed before we moved in. And now they have to be fixed after the fact. Sloppy painting, an obviously incorrectly installed linen cabinet, incomplete and rushed installation of kitchen cabinets and associated equipment, incomplete exterior painting, broken doors, stained countertops, wrong door lock which correcting left a gap in the paint, disconnected internet ports. In short, every aspect of the home had or has something wrong with it. And at this point, we don’t trust the workers to fix it properly or Shea to follow up on that work. ... More

Ensure to take your time during the walk-thru process prior closing to your house. We had a major option that was missing after closing, We could’ve not close if only I caught it during the walk-thru. Other than that we keep finding faulty items all over the house. The warranty reps been taking care some of them so far. To compare it to the other new construction home I bought 18 years ago, this has so many issues.

The experience up to the closing was great, but once you sign your name on the dotted line, good luck getting anything done. The warranty department is like pulling your own teeth, they have a lot of excuses for any problems you bring up, after you move in you’ll start finding issues with the poor workmanship.