Shea Homes Reviews

The effort made by Shea Homes has been exceptional! The Field Manager (Michael ) kept us abreast of progress on a weekly basis once ground was broken and the Warranty Manager ( Laura )was very affective at addressing any issues that surfaced post delivery. Once your in your home you realize your neighbors are all very friendly & happy! You can't go wrong with Shea Homes at Trilogy!

Did not enjoy the design center. The attitude of the designer made me think twice about any extras. Hence, I did the minimum. My son and I walked out shaking our heads.

Shea has built us a great home, the individuals we worked with were wonderful. Buyer beware tho, will Shea sell out the community to another developer like they did ours? I wanted Trilogy and Shea, but our community was sold to Forestar and DR Horton. We did not understand what that would encompass. I love our home, just would be happier if it was still a Shea community.

We had a great experience building our dream home - from our initial visit with the sales office and Tammy to the design center with Tana and Shelitha to our super James and the warranty specialist Dan - every request was answered - we were kept up to date with the construction - photos of every step - when Dan came for our 30 day review - we had three (3) items - all were taken care of immediately and to our satisfaction - we could not be happier with out new home

Buying a Shea homes is something that you'll remember, I have owned different brand new homes but it was a normal experience. Shea homes takes an extra mile to build you that dream home and they ensure that will be a lasting experience. Thank you Shea Homes

From start to finish, Lynda and Paula took very good care of us, keeping us updated on the progress of our new home build. Brad also did a great job and explained any questions we had and then when Matthew took over he stepped up and did a great job as well. Shea has a great team and we were truly impressed by them all. Our new home is wonderful and we have had very few issues and those we did have were either already corrected or on a list to be corrected. Very happy and satisfied customers!

We had a 13 month wait for our new home. And now we wait to have some minor repairs that we are waiting to have fixed. After the one month walk Thur we are waiting for over a month or two to have things fixed that need to be done. But the wait is worth it, we love the community. It would just be nice if Shea would fix things in a timely manner.

Overall my experience was very good. The teams were responsive during the build process. After move-in, I sometimes feel that my warranty rep and I are not communicating the best, but I still have the 5 and 11 month visits to make sure everything gets worked out.

Need better planning Quality of appliances is bad It’s been 3 months still waiting for microwave.- the one we got is not good and bad quality Fridge is bad - bad quality

The process was smooth and easy. Everyone that we talked to that was with Shea Homes was so professional. And they really do love working with Shea. Service is phenomenal and they respond so quickly to anything.

Shea and everyone we encountered in the organization made an effort to make us feel important and listened to.

After previously buying 2 new homes over many years, this was by far the best experience with Shea Homes. Everyone we came into contact with was highly professional and respectful. Every detail was documented. There were minimal issues when we took delivery of our home. Very high quality materials and workmanship. Would highly recommend buying a home from Shea.

Communication with the Shea Rep, field manager and warranty manager was very good. The Adobe systems were not transparent during the options/design decisions. For example, they didn't say that there were 3 places installed for the alarm keypad. Instead they waited until I was doing the set up after close to tell me that there was an extra charge per extra keypad. I found out through a friend it was wired for extra keypads. Dimmers on some low voltage lights under the counter but not under the bathroom toe kick. Not until I asked after closing did I get that. It is hard enough to move into a new house without having constant workmen coming and going. I opted for a light on the back of my house but that didn't include the fixture. Really? Couldhave said that. I had to buy it online and pay an electrician to install it. More prompts from the design center saying "do you want this?" Can't think of everything in those 2.5 days of design options. Two months after closing I'm still dealing with contractors. The sloppiness of the painters getting specks of paint on the tile wverywhere could have been avoided if they used a drop cloth. Now I have to mark all the spots and have them remove them. It should be a requirement "enforced" to wear booties to avoid concrete footprints on the tile. No one paid attention to the signs on the doors. Cleaning in preparation for my move in could have been better especially the glue on the tub, shower door and the windows. I was never asked where I wanted my dining room fixture so I had to pay an electrician to move and center it along with a can that was in the wrong place. I was never asked if I wanted a 20 amp in my garage. Again had to hire an electrician to put that in and pay for drywall repair on that and the light fixture positioning. Glue on the granite should have been cleaned off when installed. Being a detail person makes it hard to miss or ignore all of this. Overall I am very happy with my experience with Shea. Nothings perfect but the added stress would have been nice to avoid after closing. I really love all my options and my home is beautiful. ... More

No major issue with the home buying process,

The responsible service and high quality of home materials

I don't know what I was expecting but the craftmanship and quality of the materials is pretty poor. If I had to do it over again I probably wouldn't go with a new build. I basically paid a premium for the community, not the house.

Did not appreciate the 11 text messages in 20 mins asking me to fill this out

floor plan is so good

David and Richard were great help with the prossses

This has been a great move. Love my house and level of customer service. Everything is great!!!

I appreciated the professionalism of the staff throughout our home buying process. I felt comfortable discussing issues that arise and confident that they would be resolved. I did not like that we had to had to do our walkthrough and close on our purchase before everything was completed. There are many issues we found after we’ve moved in that we now have to address through the warranty department. It’s frustrating having to book appointments and take time off work to handle these issues. Additionally, there were minor changes we wished Shea had offered like adding or moving outlets or putting in a regular bathroom door that are difficult and expensive to make after construction. Considering how much this house cost, this makes the value for the price paid significantly lower. ... More

Many large problems with construction of workmanship both large and small issues. Priority to resolve is treated as secondary once closed. Concerned these issues will ever get resolved

Having prior experience with a new home purchase through another builder, we were pleasantly surprised with working with Shea Homes. Quality craftsmanship, seamless transition through the home purchase steps, and on-time delivery of new home.

Overall the experience was a very good one. Due to the pandemic, it has been hard to get repairs done in a timely fashion but my Trilogy team has been responsive to other smaller issues. I do appreciate the coordination between Trilogy and the HOA.

We came across the Dunes several times and it was a decision between The Dunes and Sea Haven. Between The Dunes and Sea Haven, Sea Haven offered more details in their constructions and the price was comparatively the same. We finally decided on The Dunes due to several things: 1) Closeness to the ocean, 2) Lower HOA cost, 3) What you see is what you get (on the model homes as we were told) so we did not have to worry to much on the final cost of the house, 4) We were given the impression that we could customize our house as it was being built (not true!!!). Unfortunately the only thing that was true was the closeness to the ocean. The HOA turned out to be more expensive, no customization was allowed (looks like we missed the part of AS-IS). We could not even get an extra outlet installed during framing (completely doable). We were even willing to pay for it, but no. Overall, I would greatly reconsider if I had to redo it again. ... More