Shea Homes Reviews

Excellent experience for a first time home buyer.

Its been a great experience. Having the walk thru was great and everything was thoroughly explained.

Josh, our salesperson at The Dunes, was amazing. He was knowledgeable, very helpful, patient with questions, always available, and pleasant to work with

The entire buying experience was easy and everything was explained in detail. The home is beautiful and the smart home features are extremely helpful.

Great incentives were the key!

Overall, it's been a terrific experience contracting with Shea for our new home in North Scottsdale. New to AZ from the East Coast, the Shea team made the process relatively simple, efficient and comprehensive, with great communication and caring teams. The Sales team of Lynda and Paula made our transition easy to understand and complete. The construction supervisors, Todd and Kory, are absolutely terrific. Their communication and attention to detail made it unnecessary to visit the house during construction, using Teams and FaceTime to view progress and make decisions. The final hand-over of the house and subsequent follow up has been well-handled and efficient. Shea did very well ! My only suggestion to Shea is to include more "upgrades" as standard or provide an allowance for items that most everyone will want and ultimately order. However, the vendors and design team of Shea was incredible to work with and made the selection process smooth and efficient. All choices were included in our home as ordered. Great attention to detail. ... More

The responsiveness from the team that we dealt with Lisa/Debbie/Armando/Mark has been excellent. Shea has a very well thought out sales and construction process and it’s by far the best we have experienced. We are now in the warranty process and dealing with Mark on getting a few minor items addressed. Hope that process goes as well as our experience so far with the sales process

The shea family has been very welcoming. They were supportive and helpful throughout our hone buying process. Brian was such a pleasure to work with. Tracy is wonderful! We love our home. Thanks shea!

The sales staff, building foreman, and design center were all excellent to work with. I believe you get a good value for your money at this price point. There are two unresolved issues with the house that are unresolved and so far they have not fixed them under warranty. I’ve been told they will not cover these issues and have dug their heals in. I hope is we can come to an agreement on these two issues.

Shea was an extremely smooth building to buy from, the sales office was great, the title company and closing departments were top notch.

Only issue I had was with scheduling for TV and alarm installation. Should have not had to hunt them down and then 2-3 weeks after closing for an all-day appointment. Vendor kept telling me who should have set it up. This should correspond with closing date. Can’t order internet until a week before closing. Closing confirmation is a week before closing. All this should be done internally so that buyer has everything upon move in. At the latest a couple days.

The experience is great! There are some minor issues, but the response is very fast.

Sandy was fantastic A+ Phil will ease your mind after closing Great experience over all

The experience of building at Trilogy has far exceeded my my expectations. Projected build times were accurate and the Build Manager (Brad) is very responsive and always looks for a solution vs just telling me “no” on requests. I’d recommend (and have) a Trilogy Lake Norman build to anyone looking for a great place to retire/live.

Everyone has been easy to work with and very responsive.

The experience from start to finish was seamless. Every person I dealt with was friendly, kind and helpful. Compared to other homes I've owned the quality is excellent. Every new build will have issues and what I experienced was minimal. All problems were addressed timely.

Overall our experience with Shea was great. The responsiveness of the sales team was a little lacking at times, and they struggled to get timely updates from the construction team and convey that information to us. The close out superintendents were outstanding and very responsive and professional. Our experience at the design center was also outstanding. We were a bit frustrated by certain things being options rather than standard at this price point (i.e. drywalling the garages), and the option pricing for the walk out basement was very misleading in that there is a lot premium for a walkout lot, but then another $48K option that is essentially mandatory for the walkout foundation. The foundation adder really should be rolled into the lot premium to be more transparent about the real cost of a walkout. ... More

A seamless and transparent experience starting from the initial tour to the final closing. A few minor issues at closeout were personally addressed. The workmanship & materials are of high quality and standards The sales team and the warranty team did a great job of making me feel confident even if its my first time home buying. They had the patience to answer countless questions and clarifications and made sure to address all of them. Shea has a star team at 3 Roots - Elizabeth, Sandy, Phil and Jimmie - they are simply awesome. I would highly recommend Shea homes, especially for first time home buyers. ... More

So far this has been a great experience especially knowing we do not live in the area. The team at Sunstone has taken care of our concerns and continue to work on correcting any quality of finish concerns we have had, so far the team at Sunstone Trilogy has been awesome.

Great experience as first time homeowners

Shea and everyone we encountered in the organization made an effort to make us feel important and listened to.

Did not appreciate the 11 text messages in 20 mins asking me to fill this out

They are very responsable. Aways very receptive to fix any detail in the house. Easy to communicate with.

Everything went super smooth and quick.

Beautiful exterior design and plan layout suitable for work from home & family life style.