Shea Homes Reviews

Nice quality home. Closing was rushed, before they could finish there things. Disappointed in the quality of carpet. Overall good service and beautiful new home.

It has been a great experience purchasing my Shea home. Everyone we've met from the sales office to the service team is very professional and helpful, except for Michele in the Design office (I believe she is a VP of some sort), who told me to rethink if this is the right home for me when I requested some minor design changes during the design phase.

Overall our experience with Shea was great. The responsiveness of the sales team was a little lacking at times, and they struggled to get timely updates from the construction team and convey that information to us. The close out superintendents were outstanding and very responsive and professional. Our experience at the design center was also outstanding. We were a bit frustrated by certain things being options rather than standard at this price point (i.e. drywalling the garages), and the option pricing for the walk out basement was very misleading in that there is a lot premium for a walkout lot, but then another $48K option that is essentially mandatory for the walkout foundation. The foundation adder really should be rolled into the lot premium to be more transparent about the real cost of a walkout. ... More

A seamless and transparent experience starting from the initial tour to the final closing. A few minor issues at closeout were personally addressed. The workmanship & materials are of high quality and standards The sales team and the warranty team did a great job of making me feel confident even if its my first time home buying. They had the patience to answer countless questions and clarifications and made sure to address all of them. Shea has a star team at 3 Roots - Elizabeth, Sandy, Phil and Jimmie - they are simply awesome. I would highly recommend Shea homes, especially for first time home buyers. ... More

Unfortunately it took 19 months for home to be completed for a variety of reasons some avoidable and some unavoidable delays. The field personnel at Shea are customer focused, knowledgeable , and competent. Sales staff not so great. Completed home is actually very high quality.

Two months and still no response as to when repairs are scheduled to be made

This is a quality builder. Good sales person.

We have had a very good experience so far with our new Shea Home.

The trades should adopt the saying “Do it right the first time”

Barely have response. My warranty ticket has been opened for months and it is still open. No update nor schedule. When I email Shea home warranty, it just replied the ticket is still opened. I can not rate any star for it. The reason for the 1 star is because the system do not allow me to select 0 star.

Don't buy from them. Rather buy a 100yr old house than a new one from these people. I guarantee ull have less issues. Only person was excellent was the sales guy and the warranty lady. Kindergartens could build a better house.

Thank you very much, Shea Homes

So far this has been a great experience especially knowing we do not live in the area. The team at Sunstone has taken care of our concerns and continue to work on correcting any quality of finish concerns we have had, so far the team at Sunstone Trilogy has been awesome.

Great experience as first time homeowners

We were delayed over and over. The house sat completely still at frame for 5 1/2 months waited for HVAC. It took ONE day to do the HVAC when they finally showed up. 21 month build time. Then closed the house with items not completed. Every neighbor we have talked to had items not completed when they closed. Not a quality home. This is our third new build and by far the worst one. We are very disappointed.

We love our new Shea home and the communication has been outstanding with everyone. All repairs have been handled quickly and we have no complaints. We would recommend anyone wanting a new home to consider Shea. A+ service and quality.

Asana move in was great, very informative and helpful explanation of all features.

The effort made by Shea Homes has been exceptional! The Field Manager (Michael ) kept us abreast of progress on a weekly basis once ground was broken and the Warranty Manager ( Laura )was very affective at addressing any issues that surfaced post delivery. Once your in your home you realize your neighbors are all very friendly & happy! You can't go wrong with Shea Homes at Trilogy!

Did not enjoy the design center. The attitude of the designer made me think twice about any extras. Hence, I did the minimum. My son and I walked out shaking our heads.

Shea has built us a great home, the individuals we worked with were wonderful. Buyer beware tho, will Shea sell out the community to another developer like they did ours? I wanted Trilogy and Shea, but our community was sold to Forestar and DR Horton. We did not understand what that would encompass. I love our home, just would be happier if it was still a Shea community.

We had a great experience building our dream home - from our initial visit with the sales office and Tammy to the design center with Tana and Shelitha to our super James and the warranty specialist Dan - every request was answered - we were kept up to date with the construction - photos of every step - when Dan came for our 30 day review - we had three (3) items - all were taken care of immediately and to our satisfaction - we could not be happier with out new home

Buying a Shea homes is something that you'll remember, I have owned different brand new homes but it was a normal experience. Shea homes takes an extra mile to build you that dream home and they ensure that will be a lasting experience. Thank you Shea Homes

From start to finish, Lynda and Paula took very good care of us, keeping us updated on the progress of our new home build. Brad also did a great job and explained any questions we had and then when Matthew took over he stepped up and did a great job as well. Shea has a great team and we were truly impressed by them all. Our new home is wonderful and we have had very few issues and those we did have were either already corrected or on a list to be corrected. Very happy and satisfied customers!

We had a 13 month wait for our new home. And now we wait to have some minor repairs that we are waiting to have fixed. After the one month walk Thur we are waiting for over a month or two to have things fixed that need to be done. But the wait is worth it, we love the community. It would just be nice if Shea would fix things in a timely manner.

Overall my experience was very good. The teams were responsive during the build process. After move-in, I sometimes feel that my warranty rep and I are not communicating the best, but I still have the 5 and 11 month visits to make sure everything gets worked out.