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Shea Homes Reviews

What Homeowners Have to Say About Shea Homes.

Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 899 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes

has 4.3 out of 5 stars in All Areas

899 Reviews in All Areas

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Value 4.2

Responsiveness 4.1

Customer Reviews

Exhausting process to get to into a home not that is not completed.

  • Andrea D.
  • Verified HomeBuyer
  • March 06, 2022
  • Phoenix, AZ

There were children of the laborers at our home site while the home was being built-we have photos of them! We had multiple labor and material concerns ALL ALONG during the build, horrible workmanship, lack of quality, lack of caring. The painters were the worst, we continue to find more and more problems as we live in the house and the light shines on painted surfaces. Our framing wood quality throughout our home is bad, we had to fight so Shea didn't' use particle board pieces (7 on one) on our interior door frames. We sent multiple emails with legitimate concerns, most of which went ...

Shea Homes-Family responded:
Hi Andrea. Thank you for your detailed feedback on your home experience. Our warranty team will be reaching out to solve your concerns shea

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Shea Homes-Family - Shea limited site visits to only once per month, seemingly to

  • Anonymous
  • Verified HomeBuyer
  • February 24, 2022
  • Irvine, CA

Shea limited site visits to only once per month, seemingly to avoid us (and others) from pointing out various issues, like missing insulation, or missing options, or incorrect placement of options. They like to blame the trades for these issues, but they don't seem to manage their trades very well, and are more concerned about meeting schedule than delivering quality.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Shea Homes - Made a mistake of buying a model home and paying for all those

  • Michael S.
  • Verified HomeBuyer
  • January 26, 2022
  • Irvine, CA

Made a mistake of buying a model home and paying for all those upgrades at high prices. Being a model home, the builder only kept up with the house to make sure the lights and AC were working for other to see. There were so many issues with the house like appliances not work, missing parts, lack of explanation/manuals for the options included in the home price, etc. Getting things reported and being taken care of is another stressful process that no homeowner should go through. Shea home should have been more responsible to ensure that a decent and working home is sold and delivered to ...

Shea Homes responded:
Hi Michael. Thank you for your feedback. Matt on our team has reached out to you to discuss your home. shea

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Poor construction quality

  • Chris S.
  • Verified HomeBuyer
  • December 21, 2021
  • Phoenix, AZ

The construction team did very little quality assurance of the tradesmen that build our house. As a result we have a laundry list of items that have to be addressed. Shea seems willing to address issues, hoping that it will get done right. The whole process is quite frustrating. If you buy from Shea I would recommend being all over them during the construction process.

Shea Homes responded:
Thank you for your feedback, Chris. We're sorry that you are having issues with your home. Dave from our construction team has reached out to you to follow up on these items. shea

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

Shea Homes - There are way too many issues with the quality and workmanship

  • Kai P.
  • Verified HomeBuyer
  • December 08, 2020
  • Encinitas, CA

There are way too many issues with the quality and workmanship of the house. Very disappointed with the builder. I'm spending hundreds of hours that the builder should have spent in the first place to quality check their production and fix the issues. They shouldn't fall on the shoulders of home owners.

Shea Homes responded:
We are sorry to hear you are unhappy with your experience and home. Our management team will follow up with you. Thank you. shea

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Paying for the community, not the craftsmanship

  • Yumi N.
  • Verified HomeBuyer
  • February 16, 2023
  • San Diego, CA

I don't know what I was expecting but the craftmanship and quality of the materials is pretty poor. If I had to do it over again I probably wouldn't go with a new build. I basically paid a premium for the community, not the house.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Disappointed

  • Ricky T.
  • Verified HomeBuyer
  • September 13, 2022
  • Rosharon, TX

Horrible experience from the loan process until today 2 months after move in. The quality of the home is not worth the price. Everyday we have at least 2 repair men coming in to fix problems. The house we paid for is not what we got. We have spent the last two months putting money into the house to get the options that we wanted and some we paid for and did not receive. Even the Home Pro products are not good quality to include the door bell. Every disappointed.

Shea Homes responded:
Hi Ricky- Your comments have been shared with our team and the manager of the company that serviced your loan will be reaching out to you. shea

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Catherine is sales is a great asset to Shea Homes.

  • Kweku H.
  • Verified HomeBuyer
  • August 30, 2022
  • Spring, TX

Catherine in sales is very courteous, professional and very responsive. The builder Matt, was generally not receptive to patent errors and in some instances expressed irritation when it was pointed out e.g. unlevelled flooring, narrow doorway where a person could barely fit through (eventually fixed) , framed out closets (eventually fixed) etc. Currently the soil around the walkway is greatly eroded due to a couple of rains exposing the cement underneath. Oven doesn't turn on. Broken diswasher installed at closing and was replaced after closing. Roof on walkway needs the flushing to be ...

Shea Homes responded:
Hello Kweku. Thank you for your feedback. Brian Elliott, our Warranty Manager, will reach out to discuss your experience. shea

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Amazing sales Process, but very poor warranty process

  • Christopher H.
  • Verified HomeBuyer
  • July 13, 2022
  • Littleton, CO

We worked with Shea in the Littleton area for a new home build, and the purchase, design, and build were amazing!! The sales team was great in answering questions, providing info, and generally making the whole process feel smooth, but after they delivered the house we got to see the other side of Shea, and it has left us with buyer's remorse. The warranty team does not seem to know what is going on, and love to hide behind "supply chain" and "Covid Delays" we have been waiting 3 months for the kitchen appliances which have still not been installed. Between windows that don't work, ...

Shea Homes responded:
Hello Christopher- Thank you for providing us with your feedback. We will have our warranty manager reach out to you to address your concerns. shea

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Shea Homes - Sales team unprofessional and unknowledgeable.

  • Anonymous
  • Verified HomeBuyer
  • June 24, 2022
  • Newport Beach, CA

Sales team unprofessional and unknowledgeable. Build material feels cheap for an expensive house.

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Do not be the first in new phase - many issues

  • Anonymous
  • Verified HomeBuyer
  • June 14, 2022
  • Marina, CA

We were the first house to be delivered in a new phase and very openly felt like Shea delivered us the home too early. There were many issues with the house that we are still working on fixing over a month later. We don't even have a mailbox yet and have to pick up our mail from the post office! The home was not setup with usps so we could not get internet service until after we moved in. The OneTouch experience to setup all our home was difficult to coordinate and we still don't have everything setup. Overall we have not been pleased with the experience we sold vs. what Shea delivered.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Buyer Beware The Grove!

  • Anonymous
  • Verified HomeBuyer
  • November 12, 2021
  • Camarillo, CA

Electronic devices and software don't function properly at The Grove, making it frustrating and wasting time, especially for a 55+ Active Adult community. Numerous repeat requests to customer service and numerous repeat visits by the trades to repair or replace defective equipment. Rinnai tankless water heater, canned lights, smart light switches, and Eero wifi are among the major problems.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Not Respectful and shows bad attitude

  • Vani B.
  • Verified HomeBuyer
  • December 09, 2020
  • Tracy, CA

These Builder or executives who face client are very rude, shows attitude and not respected at all. They are not customer friendly, they are not flexible at all when it comes to setting up any appointment.

Shea Homes responded:
We're sorry that your experience with us was not as expected. Our management team will be in contact with you. Thank you. shea

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Overall bad

  • Jordan R.
  • Verified HomeBuyer
  • January 03, 2024
  • Ventura, CA

The quality of work and attention to detail is seriously lacking. For a nearly 1,000,000 dollar home you’d expect a lot more in terms of finishing. The baseboards bow inward in some areas, the staircase where the dry wall meets the flooring is atrocious, and nearly all the downstairs light dimmers are making a buzzing noise. There are multiple areas where the drywall seams are noticeable and even lumpy. The tile work in the bathrooms is horrible in some areas and the master bath shower glass is scratched. Also there is unique touch at the top of the stairs beneath the newel post where the 3/4 ...

Shea Homes responded:
Hi Jordan- Thank you for sharing your experience. Our Warranty Manager will be reaching out to you shortly to review. shea

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Bad experience

  • Maria J.
  • Verified HomeBuyer
  • June 21, 2023
  • Mission Viejo, CA

Keys were handed over to me before a thorough inspection of the home was done. During the final walkthrough, appliances were not run. Move in day, There was no water whatsoever in the washing machine, so I was unable to wash work clothes. The ice maker also had no ice/water hooked up. When I called to get help, they said I was out of luck because it was a weekend! I couldn’t get a single person to come out to address the problem, each one emphasizing that it was a Saturday. I got someone on the line to help me hook up the water lines by myself. It was NOT easy to say the least. I assumed that ...

Total Score 2


Quality 3

Trustworthiness 2

Value 1

Responsiveness 1

Bad staff and their customer service

  • Anonymous
  • Verified HomeBuyer
  • May 09, 2023
  • Mission Viejo, CA

Sales lady was not helpful and was rude during closing, created so much confusion between the loan lender and us. The warranty guy sucks, doesn't even respond to emails, have items pending to be fixed from customer-walk through about 3 months ago. The Shea loan guy was just as bad, had to complain to his manager to get him to respond to my emails to get a Shea loan. Overall, almost backed out of the deal because of how horrible the staff and their dealing is. It was very stressful and frustrating at every step. The floorplan is great which is the only reason we bought it.

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Very poor quality and workmanship

  • Anonymous
  • Verified HomeBuyer
  • March 15, 2023
  • Humble, TX

I am extremely disappointed with the quality and workmanship of my newly-built home. As a new homeowner who has invested over $500K into this property, I expected a level of quality that is simply not present. From the moment I moved into my newly built home 3 months ago, I have encountered numerous issues that should have been addressed during the construction process. The walls are not straight, the paint job is sloppy, wall texture is uneven, tiles are crooked, cabinet paint is peeling, windows seals are broken, roof was leaking, pipes were leaking behind the wall, and a number of ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Poor Workmanship and Even Worse Quality Control

  • Saqib J.
  • Verified HomeBuyer
  • February 23, 2022
  • Irvine, CA

We just purchased a new home at Cetara by Shea Homes. The handover process was extremely disappointing, so much so that after 2 months of moving in we are still chasing to have almost everything fixed/ repaired/ replaced. The list is too long, but it includes flooring, shabby painting, poor workmanship, electrical issues, almost felt like we purchased from amateurs. Not a happy customer.

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Bad carpet

  • Avadh T.
  • Verified HomeBuyer
  • February 01, 2022
  • Fremont, CA

Carpet was very bad and even when their own people agreed that carpet is in bad condition, office guys just wanted to fix the problem

Shea Homes responded:
Hi Avadh. Thanks for reaching out regarding your home. The home you purchased was a model home sold in as-is condition. As agreed to during your home delivery, we will reimburse you for carpet cleaning.Please submit the invoice for the cleaning to our warranty department so we can reimburse you. shea

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Shea Homes - Our home was built during covid when there was a shortage of

  • Arminder S.
  • Verified HomeBuyer
  • October 27, 2021
  • Livermore, CA

Our home was built during covid when there was a shortage of construction workers, etc. Very sloppy paint job, carpet job, and quality is very poor. This is our second Shea home. First one out of state no issues. Our warranty care person in this particular community is not very responsive with following up and fixing the issues. Very bad experience with this particular home. Three months into our brand new home we had a master bathroom leak. Shea had to demolition the the whole master bathroom. Leaked into our neighbors ceiling below. Shea refuses to pay for full carpet cleaning that their ...

Shea Homes responded:
Thank you for your feedback, Arminder. Our customer service manager Darryl will continue to be in contact with you regarding your home and our offer to reimburse you for the carpet cleaning still stands. Please reach out to Darryl with any questions. shea

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Poor Craftsmanship, Extremely cheap finishes

  • Sean R.
  • Verified HomeBuyer
  • April 01, 2021
  • Manvel, TX

I have purchased several homes over the years and my new Shea home is by for the worst. The only reason i purchased the home is i was being relocated by my job and needed an inventory home immediately and this one was available. Everything in this home, the sinks, the tubs, the fixtures, shower heads, lighting, light switches, door knobs, ceiling fans, faucets and cabinets are all of the cheapest quality. I wouldn't think that such cheap material would be used in a 410k home. The paint and caulk was finished extremely sloppy. I have been living in the home just over a month and i have noticed ...

Shea Homes responded:
Hi Sean. We have scheduled an appointment with you to review and address the items brought to our attention since you have closed on your home. Thank you. shea

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Careless

  • Randy C.
  • Verified HomeBuyer
  • February 16, 2021
  • Spring, TX

Take your business elsewhere. Shea built us a subpar home that is not worth the premium pricing they asked for. There was very little receptiveness to criticism from us pointing out even the most obvious of issues. Ask to meet and talk to the construction manager before deciding to sign the contract.

Shea Homes responded:
Thank you for your feedback, Randy. Our team is and has been working with you to address your concerns about the home. We believe we will be able to effectively address these concerns in the normal course of business. shea

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Shea Homes - quality of workmanship was very bad!

  • Hai N.
  • Verified HomeBuyer
  • January 12, 2021
  • Garden Grove, CA

quality of workmanship was very bad!

Shea Homes responded:
Thank you for your feedback. Our Customer Service team will be in contact with you soon to speak with you further about your concerns. shea

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Terrible experience, customer service has been horrible

  • Eric G.
  • Verified HomeBuyer
  • November 05, 2020
  • Queen Creek, AZ

Horrible customer service, I personally would buy from a different builder in the area if I could do it all over again, I honestly could not believe how awful the Shea customer service team is, including Rich the supposed supervisor.

Shea Homes responded:
Thank you for your feedback. Our team will be in contact with you regarding issues you've had with your home in prep for your 5 month visit. shea

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

We closed the house with lot of unfinished work

  • Mayur P.
  • Verified HomeBuyer
  • July 05, 2023
  • Phoenix, AZ

Shea did not meet our expectations at all due to so many open issues. They close our house in April of this year and mostly cabinets are having issues. Supervisor from cabinet company was surprised that how come they gave you keys with so much unfinished work. Baseboards in the house are installed so badly. I am not sure how shea builder can deliver such bad quality work for an expensive house? After closing the house priority of unfinished is not treated properly. so much frustration.

Shea Homes responded:
Thank you, Mayur, for sharing your experience. Our warranty team will be in touch to review the items listed above and will schedule accordingly. shea

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1