Shea Homes Reviews

Shea used to be a premier builder. Not so much anymore. Some finish work is done sloppily. Shower drain slope is not done properly and main electrical box inside cover has major gaps . Wiring is so packed the cover is bulging down at bottom.

Norhtview at Stone Butte, quality is not provided! We did two walk throughs before closing and very little was fixed each time. We now have a fixer upper in our new home. I have drywall mud on many locations in my New Home? I will see how the work is done moving forward with the warranty department.

Bad quality on cabinets, windows, tile finishing, because of rush to sign the contract.

So, I wish my house was the exception, but unfortunately it is the rule. My whole block has poor quality finishes and missing items. For example, trade crew installed a tankless water system without a pump. Didn’t figure this out until we complained about not having hot water after the water was running for just under 5 minutes. We and others have extensive lists of things that need to be fixed. I understand that all new construction has some issues, but our lists seem to be much more extensive than is reasonable. Even a neighbor, who is a third time Shea customer, is equally disappointed in the quality of the finish work in the new homes that Shea is currently building. ... More

We were huge fans of Shea Homes (repeat buyers), but the quality of workmanship in our new home is extremely disappointing. We were so excited to move into a new Shea home, but have been dealing with frustrating warranty issues since we moved in ten weeks ago (one representative says they will fix it, but the other says they won't), and still are dealing with obvious issues that we assumed would be covered such as dirty carpet from the subs, grout overspray on our brand new tile, an irrigation system which leaks, nicks on our brand new cabinet hardware, cabinet installation issues, shoddy paint quality, and the electric hook-up to the clothes dryer not functioning, resulting in us not having a clothes dryer since we moved in ten weeks ago. Regarding this issue with the dryer, we were informed by our warranty representative that it is not an "emergency" issue so we were put off several weeks. We question how much of an emergency this situation would be considered to be if it were a Shea employee experiencing no clothes dryer for more than two months. We actually purchased a new dryer (and washer) because we assumed our old dryer was the problem, but it turns out to be an electrical issue, so we likely didn't need to invest in new expensive appliances. We would be so pleased to refer Shea to our friends as a reputable builder who stands behind its product, but are frankly very disappointed with the outcome of the purchase of what we hoped would be our dream home. All of our new neighbors share the same frustrations, so please listen to these suggestions. Our advice to Shea is to scrutinize the talent and intent of the subs you hire, so as to ensure that they don't undo each other's work, and can effectively verbally communicate with the customer . You advertise a great product, and your floor plans and lot plans are excellent, but your finish and warranty work needs a lot more attention. Overall, we are disappointed with our dream home and struggle with referring our friends and family to Shea Homes. Please do something to change our minds. Thank you! ... More

Everything but Shea Mortgage was great! The loan officer was difficult with a super easy loan. I had to correct him on how he calculated my debt to income ratio. Unfortunately, I realized he made other mistakes after we purchased our home. This mistake resulted in a higher interest rate which is very upsetting. The loan officer made purchasing this home a bad experience. I do not recommend Shea Mortgage. Otherwise, Shea builds a high quality home and customer service from Shea as a builder is outstanding.

Beware of what you're told is included in the Elite packages and what items are NOT included in them.

House was not delivered even close to on time. Workmanship was average. Lots of small details not dealt with.

Not the quality for the price. Not custom. Not clean. Layer of dust throughout, AC filters cakes with dust that unit was struggling to work, a professional was called and discovered every air filter was clogged with construction dust. Roofing was damaged and inconsistent to the point of risking leaks. Cabinets were not fully painted. Etc, etc, etc.

The buyer must ask questions. Example: Find out if interior paint can be upgraded. More orientation on light switches, waterless tank, and thermostat. Concrete and paint spills on entrance stoop and patio. I'm still waiting for a stovetop and additional water tank remote. This is beyond reps control. He is very responsive. I appreciate his efforts.

It was a mixed feeling experience. Sometimes the customer care was there sometimes it wasn't. We had an issue with closing and it felt like all transparency went out the window. Without that issue it would've been an amazing experience.

Make sure you keep track of everything otherwise they might try and switch out things you ordered and then make you feel like that was never an option. Overall the experience was okay. They do provide differential treatment to some buyers that are able to do modifications where others are told no. After moving in everything is great except for the caulking. There are holes in it and door jams not completely caulked. Most things seemed rushed instead of taking the time to make sure it’s right.

The post sale representative doesn't do his best job to inspect and verify if the issues have resolved. The manner is subpar and I don't feel respected as a shea home owner.

I have bought more than one Shea homes due to there quality and customer service and decided to buy this one too from Shea homes. Man what a big mistake, the sale person specially Cathy was just a pain. She made us feel so low from day one and more of a pain during closing. I couldn't understand why she makes stories and screams on you to get her point. I am never ever going to buy anymore homes from Shea just for that reason.

Staff nice but work repairs very slow. Cost way too much

Working with Gretchen, our designer, was great and Shannon was good too. However, once we moved in, there were a number of problems found which I doubt any inspections were even done from any of the work that was done. After two months, we still have some major issues including cracked, chipped, missing stones w/ discolored grout and our back wall having water damage already from the neighbors higher up causing some flooding. This should have had a proper seal from our ground up 3 bricks to where the neighbor ground level. We have had other issues but they are too many to list here. Some of the install choices were not proper I feel either like painting all the interior walls flat including the window seals. Also our walls are not level and disproportionate in some areas w/ each other and across from another making it hard to center rugs & tables. The kitchen overhead light wasn't a dimmer and should have been which was pointed out by the electrician. The people coming in to address our shower floors weren't of good customer service to say the least causing me to loose it on an occasion where I find myself to be quite reasonable and calm generally. I just don't like bad customer service. So, overall the moving in until now hasn't been a great experience. Working with Joel is good though. ... More

To whom it may concern, I am writing an open letter regarding our disappointing experience buying our brand new Shea home in the new community of Côta Vera. We were fortunate enough to be in phase one, and although we knew phase one would come with delays and some issues (we were also phase one in the Escaya community), we never expected to have this many issues. As far as delays, there were way more than expected. We closed on our home at the end of March, and when we signed the purchase agreement we were told the anticipated closing would be towards the end of December. That being said, when a house is sitting there “completed” and we were basically “waiting on the city,” one would expect to close and move into a move-in-ready home. Which is so far from what we moved into. Since officially moving into our house on April 6, our front door has been a revolving door of Shea employees/contractors here to fix or repair things that were either blatantly installed broken … or weren’t installed at all. Currently my days consist of waiting around for these employees to actually show up, some come unannounced, some show up late, some are so incredibly rude it makes me feel uneasy (as if we are purposely inconveniencing them), the list goes on. Meanwhile, my 2 year old son and I are trapped upstairs in the loft so that we aren’t in the way, unable to leave the house at all, and feel completely uncomfortable in our own home. I’ve had to rearrange our personal schedule to accommodate these individuals, despite all of the issues being Shea’s fault. There has been very little give when it comes to scheduling these appointments, and almost everyone comes at the tail end of their window of time. In regards to issues, these are some of the things we have experienced … our front door wouldn’t stay shut unless deadbolted (the door frame had to be modified), our Kwikset lock does not work, the recessed lighting in the downstairs bedroom was never installed and now we’re left with a home that has to constantly be patch up, the top of our hood was never put back into place after the inspection, the frame around our microwave was installed dented, damaged tiles were installed in our backsplash, our upgraded island and vanity in the master bathroom were heavily damaged and they tried to touch it up but it looks awful, the top of the cabinet as you walk in from the garage is not level (it sinks down), the top to the cabinet at the top of our stairs was installed damaged, our patio door off the master didn’t lock properly, the master closet didn’t have support brackets, the medicine cabinet in the upstairs bathroom was broken, the toilet in our powder room wasn’t properly installed which resulted in the bathroom flooding (so now the floors need to be pulled up and replaced), and our banister and railing was installed with damaged pieces of wood. This list goes on, as we find more and more issues DAILY. Though your customer service has been wonderful (seriously, Thomas as well as your sales team Spencer and Lorena, have been amazing), it’s still the fact that we closed on a home that was clearly not ready for us. We are so disappointed in the quality of work that went into this home. It is very obvious that corners were cut in order to produce our house as quickly as possible. And for what? That house sat there for 3 months waiting for the city to finish the roads, install meters, and do their inspections. And now that we have moved into our house, our days consist of regular communication with Thomas to arrange scheduling of all the random contractors that need to come into our home and fix these issues. We have been here for a little over a month and still aren’t able to feel fully comfortable in our own home. Every morning my son wakes up and asks, “people come mama?” And it’s immediately followed by, “no more people mama.” Which honestly breaks my heart. At what point will Shea stand up and make things right? Simply “fixing” the issue doesn’t make our experience right, or amend the situation. Thank you for taking the time to listen and address our concerns. Look forward to hearing from you & Thanks again for your time. ... More

Disapppointed with the finishes on the house, seems very rough and ready. Since moving in, we’ve seen quite a lot of imperfections that overall just feel like the house was very rushed and little care was put into it.

To sum this up: the field people are terrible at quality control! Going back and forth 3-5 times for the same issue is poor management.

several aspects of the construction as subpar. It seems that a lot of inexperienced sub-contractors used. For example, most doors/frames in my house were not plumbed and leveled properly so they do not close with an even reveal. There is not attention to detail. The subcontractor who installed the kitchen cabinets did a horrible job as the cabinets are not leveled correctly and the crown molding is not even.

I love the layout of my new home. Some materials are of high quality, however I have had problems with every single trade. I found electrical that was not to code and hazardous when using my own electrician to install ceiling fans. The LVP flooring was very poorly installed with multiple gaps. The painters were horrific and got paint on cabinets, towel bars, flooring, all of the light switches… Many walls did not receive two coats of paint. I hired my own painters to re-paint. Plumbing issues. The list goes on and on. I’ve had way too many issues. Shea has been fairly responsive. I would have preferred someone actually supervised the construction as it was being done. ... More

Excellent sales team - great to work with. Always promptly got answers to any questions. Building team - average. Seemed to do a good job EXCEPT in a couple of instances - once the wrong product was installed and they resisted correcting it (I had to repeatedly say it must be addressed), once when they installed something in the wrong location that was specified in the contract and they resisted correcting it (I had to point out legal agreement twice before correction made), Post purchase team - horrible. Found out a few days after move in that the air conditioning didn't work at all during a heat wave - abysmal response concerning correction. 9 days later and strongly worded emails and they finally got it taken care of. One month follow-up I pointed out a room where all ceiling drywall seams were visible (Shea response - it was within building specifications) - I had to fight to get this addressed too. Almost none of the reported issues addressed a month after reporting them - their response....its hard right now to get contractors, yet they continue to have crew onsite building more homes. ... More

This was not the greatest home buying experience. I've bought 3 previous new builds and have never had the lack of communication and lack of attention to details during the building process and up until final walk through. Shea takes entirely too long to build a home in comparison to Perry, Drees and Highland in this particular area. Once moved in, my warranty representative found a list of things that needed to be addressed and redone on top of the things that were not addressed during the build. The warranty representative is OUTSTANDING!!! She has addressed all details in a timely manner and has great communication along the way. ... More

Construction management POOR-Timely attention to serious issues Poor to OK. Tracy Grenier is outstanding

The inside of the home is very nice, and I'm happy with it; however, and it's a BIG ONE. When I walk to my back yard, my neighbors and I can see 100% of everyone's yard. There is zero privacy. They could have raised the fence or at least told me because had I known, I would not have purchased this condo.