Shea Homes Reviews

Carpet was very bad and even when their own people agreed that carpet is in bad condition, office guys just wanted to fix the problem

Our home was built during covid when there was a shortage of construction workers, etc. Very sloppy paint job, carpet job, and quality is very poor. This is our second Shea home. First one out of state no issues. Our warranty care person in this particular community is not very responsive with following up and fixing the issues. Very bad experience with this particular home. Three months into our brand new home we had a master bathroom leak. Shea had to demolition the the whole master bathroom. Leaked into our neighbors ceiling below. Shea refuses to pay for full carpet cleaning that their contractors destroyed and stained. Just awful!!!! ... More

I have purchased several homes over the years and my new Shea home is by for the worst. The only reason i purchased the home is i was being relocated by my job and needed an inventory home immediately and this one was available. Everything in this home, the sinks, the tubs, the fixtures, shower heads, lighting, light switches, door knobs, ceiling fans, faucets and cabinets are all of the cheapest quality. I wouldn't think that such cheap material would be used in a 410k home. The paint and caulk was finished extremely sloppy. I have been living in the home just over a month and i have noticed the the tubs and sinks have scratches, I have found chips in counter tops, areas of exterior brick work missing mortar. This home was just thrown together by the cheapest bid winner. I researched some contractors the Shea builders hire for work and some of the contractors average 2 and 3 stars with aweful reviews. I expected more but i am disappointed with my new purchase. Living in the home i am constantly finding new things that are wrong with the home. Would i ever buy another Shea home or reference anyone i know to buy a Shea home, the answer is simple NO! ... More

Take your business elsewhere. Shea built us a subpar home that is not worth the premium pricing they asked for. There was very little receptiveness to criticism from us pointing out even the most obvious of issues. Ask to meet and talk to the construction manager before deciding to sign the contract.

quality of workmanship was very bad!

Horrible customer service, I personally would buy from a different builder in the area if I could do it all over again, I honestly could not believe how awful the Shea customer service team is, including Rich the supposed supervisor.

Shea did not meet our expectations at all due to so many open issues. They close our house in April of this year and mostly cabinets are having issues. Supervisor from cabinet company was surprised that how come they gave you keys with so much unfinished work. Baseboards in the house are installed so badly. I am not sure how shea builder can deliver such bad quality work for an expensive house? After closing the house priority of unfinished is not treated properly. so much frustration.

I'll start by saying if I knew what I know now, I'd have gone with a different builder. The workmanship and quality of Shea Homes product (specifically) my home is complete garbage. For what the house cost, anyone in their right mine would expect a better product. From poor paint job, floor/tile completion, misaligned doors and the list goes on. Each day I'm in this house, I find more issues of poor craftsmanship and rush job. What makes it frustrating is the fact there were zero compromises from the builder in regards to making minor changes during the building process but here I am waiting weeks for them to fix items that should have been done from day one. The finance lady acted like she couldn't care less if we went with a different financial institution, which actually should have gave me a clue on what I was getting into. Bottom line is, other than the sales rep, the rest of the experience has been well below average. Tired of taking off work to get crap fixed. Which brings me back to my beginning sentence, if I knew what I know now, I would have sprinted away from Shea. But lesson learned! Just my experience. ... More

A million dollar tract home. Amazing 0

I have paid premium price for my house, but did get poor quality house for it. - The sales team very stubborn do not give opportunity to tell the quality issues identified, they just say whether to cancel or buy it. How can we cancel it after putting such a huge amount. We have to accept what ever quality they built it. - The put the chipped roof beam, when I pointed that issue, construction officer says it is what it is. - On receiving day of the key found huge cracks on the side yard. They can’t address it with in few hours, as I got the keys, I have to wait for service request. - After 20 days of living every nook and corners has huge crack/ displacement, during the 1 month appointment learned that they can fix these issues at 1 year appointment. - With in 15 days there was big wall enclosure displacement at the entry of the house. This shows the quality construction, I feel disappointed with this problem. Everyone in the neighborhood think it is the structural problem, where as your team think this model has known issues with wall enclosure displacement. - the garage handover with a dirty wall, I have notified before the keys handover. They didn’t care to fix it. Positive side: All minor problem fixed on 1month appointment findings on time. Overall the quality of the construction is very poor. ... More

Overall we did not have a great experience with our first home purchase. Three different builders worked on our home. The first two were let go. I will give credit to Jorge for inherited a myriad of problems, did his absolute best to clean up the mess. You must get a third party inspector. It's a must. The builders gave us a very hard time over that but we still had him come through, despite costing us $750. Our inspector delivered a report well over twenty pages. We were wooed by the model house. Yet the quality of the build on ours was anything from it. Sloppy craftmanship through out, facets and receptacles not level, light fixtures out of socket, and unsealed window sill molding letting spiders and various insects in. A leaky sprinkler systems, and an AC that doesn't cool the house. Needless to say the paint job was poor too. The garage remotes never worked. The workers didn't even bother removing the wraps from the garage rails, and there is spray pain everywhere. It's just sloppy hurried work. Be careful, verify, verify, and then verify some more. Do not fall for the razzle dazzle of the model or the sales people. ... More

Responsiveness is totally Zero Warranty guy does not want to fix problems After paying very very large amount for house , the finishing product ( the house ) is totally Disgrace , The warranty guy has either been fired Or not interested in fixing the warranty work It almost 2 months no body Responding from Shea Homes 831 920 8496

Many defects, poor workmanship by the crafts. Many things pointed out prior to close were not addressed. Hurry up and sell mentality. Terrible customer service manager who doesn't pick up or return my calls from me.

The build experience towards the end was stressful. We chose upgrades that we had to follow up on. The project management was lacking. The workmanship was not good. We are still dealing with issues like basic finishing of tiles that have grout haze on them, Lvp flooring with stains. Quite disappointed

My trust was broken when I was pressured to close versus what needed to be fixed and repaired on buyin a new product. Sad that a Superintendant tells me this is a production home. When I spent $750,000 in upgrades. Not a happy buyer

This experience was awful! The VP Scott was arrogant and does not care about customers. I have asked other Shea home neighbors and they all felt the same! No one addresses problems and did not things seriously. We all spent a lot of money and chose to pick Shea, but we was treated as if we should be grateful to have Shea. That is why Perry has sold more houses in this section than Shea. Customer service is the most important aspect of sales.

This is in lot 39. We have experienced lots of trouble in the home. The customer rep is great, but home builder quality is very very bad. we will pursue law suite to get some coverage for the price paid

Beautiful home design and the price was good to include upgrade prices.. I had to remind construction manager about upgrades.. Who is checking the checker? The painters should be banned from painting.. Floors not floated or not properly floated… Still waiting 3 months for outdoor kitchen refrigerator handle.. Waiting on outdoor kitchen brick repairs.. Took a year 13 months to build home since deposit and watched neighborhoods and others builders closing homes within 6 to 8 months.. Can’t blame COVID-19 on this.. The warranty lady for Shea is correcting what should have been done earlier.. The sales lady was amazing and a buffer but heard she got fired.. ... More

I had a really bad experience with Shea. I was given the wrong information since the beginning, and just went downhill from there. I simply could not trust them. On top of a bad experience, they also had some horrible design choices for this community. It was not on their website, and again try to blame it on the buyer. They tried to sweep any wrongdoing under the rug. I could tell, but they would tell me something different, and this happened at almost every level I dealt with. I did have an amazing experience with the Jr. Rep., who I thought was the only one I could believe.

Shea Homes purchased a superior parcel at The Phoenician and the subdivision design is spectacular! I wish I could continue with positive praise but I can’t. The lack of integrity from day 1, the poor quality of workmanship, and the ongoing lack of transparency is just the beginning. Building a home should be a happy time, but Shea Homes destroyed that dream.

Need better planning Quality of appliances is bad It’s been 3 months still waiting for microwave.- the one we got is not good and bad quality Fridge is bad - bad quality

Would never buy a shea home again, worst experience from start to end

Stove vent not working properly, was told to go through manufacturer, total BS Grass full of weeds and landscape full of weeds Not satified

Two months and still no response as to when repairs are scheduled to be made

Quality of workmanship is pathetic. Follow-up has been even worse. We've had our 1-month walk through 2 months ago and 90% of the items on the list are still not addressed. Here are some of the things that they missed the mark: damaged cabinets, uneven handles, damaged countertops, sharp objects protruding under flooring, uneven walls, slanted walls, damaged window, exterior wood voids, irrigation system that bangs pipes/walls, no pressure reduction valve, the list goes on.....