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Shea Homes Reviews

What Homeowners Have to Say About Shea Homes.

Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 895 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes

has 4.3 out of 5 stars in All Areas

895 Reviews in All Areas

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Value 4.2

Responsiveness 4.1

Customer Reviews

How useless customer service is and how non dependent Shea homes is when it comes to the customer needs

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Spring, TX

The painting and interior work is horrible the cabinets are weak please don’t rush your inspection cause there will be a lot of thing you notice once you settle into your home

Shea Homes responded:
Thank you for your feedback. Please contact our service team at customerservice@sheahomes.com. You will also have the opportunity to go over any issues with us at your 1-month customer service appointment. shea

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Concrete Driveway on new home looks awful, stained dark gray all over it, and this the entrance to our beautiful brand new home!

  • Robert L.
  • Verified HomeBuyer
  • May 31, 2024
  • Yorba Linda, CA

Very frustrating that after 2 months of buying a brand new home, Shea still has not done anything about our concrete driveway that is completely stained and dark. They have offered to acid wash it, which they still haven't done. We were told that doesn't work , they may not cover this at all. This is very unacceptable for a home over 3MM, and very disappointing that Shea wouldn't take care of this.

Shea Homes responded:
Thank you, Robert. We appreciate you sharing your feedback. Our Warranty Manager will be reaching out to you. shea

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor Build Quality, trying to maximize profit rather than live up to values as quality builder

  • Ryan K.
  • Verified HomeBuyer
  • April 10, 2024
  • Phoenix, AZ

I would recommend against buying a home with Shea. The sold a vision of build quality and then continually made excuses of how the subcontractors in the area were low quality but all they had available for the build in a large city. There were multiple unfinished aspects of the build but when we asked that the complete aspects of the build prior to close they threatened to void our contract and keep our deposit if we didn't keep the planned move in date. Every subcontractor that we've had to bring in to fix things has commented on how absurdly poor the workmanship was and how things were just ...

Shea Homes responded:
Thank you for your feedback. Our Warranty Specialist has been in contact with you and will continue working to address your concerns. If you need further assistance please email warranty@sheahomes.com. shea

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

It's great until the house becomes yours

  • Anonymous
  • Verified HomeBuyer
  • April 02, 2024
  • Phoenix, AZ

Once the house becomes yours, consider yourself lucky if you don't have a silverfish infestation living inside your walls, or a huge amount of ponding in your backyard, or cracks in your stucco or anything else that is significantly wrong, because Shea will not help you.

Shea Homes responded:
Thank you for sharing your experience. We would like to respond directly but you responded anonymously. Please be sure to reach out to warranty@sheahomes.com to address any warrantable items. Thank you! shea

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Will never buy a Shea Home again

  • Jiken B.
  • Verified HomeBuyer
  • April 24, 2023
  • San Diego, CA

My husband and I were excited to get the chance to finally purchase our first home, but since we decided to purchase from Shea the experience has gone downhill. First they force you to make choices about any upgrades within weeks with only one visit to a showroom in which the designer does not know the prices of any of the options. You then wait weeks more for pricing and have a few days to make the final choice, giving you no time to choose more options and properly price compare. I recommend not purchasing any of their upgrades and doing it yourself afterward. You'll have more choice, ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely disappointing New home Delivery

  • Gaurav T.
  • Verified HomeBuyer
  • April 05, 2023
  • Castle Rock, CO

This is an extreme disappointment and grief I want to bring into your notice that we are facing each day since we have moved to our new house. There were lot of plumbing/ drainage issues each day at different corners of the house. The delivery of the house came with lot of problems that we did not expect at all with Shea homes. We trusted that home inspections are properly done by Shea at each point especially in plumbing and drainage matters. At this time, in midnight we have called After hour emergencies to get this drainage and plumbing issues resolved. We were at risk of our lives ...

Shea Homes responded:
Thank you, Gaurav, for sharing your feedback. We appreciate all the details you have shared. Our Warranty Manager will be reaching out shortly to discuss further. shea

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unfortunately, communication by Shea reps after sale was complete has been horrific.

  • Alberto O.
  • Verified HomeBuyer
  • April 04, 2023
  • Marina, CA

Simple items that require attention since 02/01/23 have not been attended to. Typical approach after a sale is finalized. Would not have bought would I have known. I have discouraged partners interested in the community.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I wasted my 401k money

  • Frederick R.
  • Verified HomeBuyer
  • February 23, 2023
  • Humble, TX

Don't buy from them. Rather buy a 100yr old house than a new one from these people. I guarantee ull have less issues. Only person was excellent was the sales guy and the warranty lady. Kindergartens could build a better house.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Do not buy a house here.

  • Hugh M.
  • Verified HomeBuyer
  • January 04, 2023
  • Queen Creek, AZ

A bunch of stuff wrong with the house and I can't get anything fixed.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible response to issues …. Still don’t have working oven!

  • James V.
  • Verified HomeBuyer
  • November 15, 2022
  • Placentia, CA

Terrible experience !! Three months later and still NO OVEN!!

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Would not recommend building with Shea

  • Richard G.
  • Verified HomeBuyer
  • September 12, 2022
  • Spring, TX

The whole build out process was terrible. The general contractors here are basically sales people and have a made up answer for everything you ask them. We’ve had numerous items that were on our addendum that we pointed out that weren’t there while we did our check ins during the build. Sent our sales rep and GC an email listing out all of those things. GC made up lies saying like our coach lights are wired, they bricked over it and they just need to cut it out. Come back a week later, electricians are at the house installing it and even told us that they were called back out because they ...

Shea Homes responded:
Hi Richard- Thank you for your detailed feedback. We have shared this with our team and the Warranty Manager, Brian has reached out to you to schedule a time to review these items. shea

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

They forced me to close the escrow with a combo walk without even frig and with a lots of issues. Afterwards, customer service had been bad. Still haven't fixed the issues. For ex. I was forced to have upgraded

  • Tianlun W.
  • Verified HomeBuyer
  • September 02, 2022
  • San Diego, CA

They forced me to close the escrow with a combo walk without even frig and with a lots of issues.For ex. I was forced to have upgraded washer/ dryer. During the combo walk, it shows them don't fit the space. As if today, Shea still hasn't fix the problem. This is just one of the examples.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely bad!! stay away from shea homes.

  • Karan S.
  • Verified HomeBuyer
  • August 23, 2022
  • San Marcos, CA

I would never a home again from this builder. The quality of home is substandard and they lied and overcharged. This builder is totally untrustwrothy. The sales agent, Cathy was extremely rude and impolite throughout the process. They have used cheap labor and materials throughout. Community feels like cheap throughout. I wish I could give 0 stars.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Shoddy workmanship with poor oversight and communication

  • Anonymous
  • Verified HomeBuyer
  • June 01, 2022
  • Chula Vista, CA

Multiple issues with workmanship. Fit and finish is laughable with doors that don't align, cabinets damaged, stucco peeling, paint that doesn't cover, trim that doesn't fit together. Not happy with the oversight or lack thereof by project management.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Will never deal with shea again

  • Sungwoo P.
  • Verified HomeBuyer
  • May 31, 2022
  • Valley Center, CA

Do your job correctly! I cannot trust Shea at all!

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyer Beware!!!

  • Anonymous
  • Verified HomeBuyer
  • May 21, 2022
  • Spring, TX

I don't even know where to begin. What was suppose to be my dream home has now turned into the most horrible home building experience, I've ever had. I'm a seasoned homeowner, this is not my first rodeo. I've built three other homes that I did not have this many issues with. I had never heard of Shea Homes, but they were the only ones left that were building in the area I wanted to build with the price point that I was comfortable with (mid/high). They pride themselves as a mid-level luxury builder, but they are far from that! The sales experience was great I thought until later when I ...

Shea Homes responded:
Hello. Thank you for your feedback. We'd like to review your experience with you but don't have the info to follow up. Please contact us at warranty@sheahomes.com. shea

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Solar Panels Don’t Work

  • Matthew H.
  • Verified HomeBuyer
  • February 22, 2022
  • Placentia, CA

We closed on our home over 2 months ago and our solar panels still are not in working condition. When they were installed there was an issue with the wiring so as a result we’re on the hook for something that was supposed to be in working order at the time of closing. Might be another month before they can be fixed.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Overall experience and quality is the worst I've encountered in home purchases.

  • Anonymous
  • Verified HomeBuyer
  • February 15, 2022
  • Mission Viejo, CA

I don't even know where to begin. 1. False advertisement. 2. Shea Mortgage - difficult to work with and does not follow up or follow through. 3. Design Center - did not really help, they just agree to what you say so they can get you out of there. 4. Quality and workmanship was just overall poor. Month three and vendors are still in and out, like my house is still under construction. 5. Worst purchase I've ever made.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Shea Homes - At this moment we wouldn’t recommend anyone to purchase a Shea

  • Kevin G.
  • Verified HomeBuyer
  • November 23, 2021
  • Peoria, AZ

At this moment we wouldn’t recommend anyone to purchase a Shea Home, matter of fact we wouldn’t let Shea build us a dog house. My wife and I would really like to speak with someone with some authority regarding our experience. We are extremely disappointed.

Shea Homes responded:
Hi Kevin. Thank you so much for your feedback as it helps us improve. We're sorry to hear that you are not happy with your new home. Rachel, our customer service manager has contacted you and will continue to work through the issues on your home and these issues should be completed by the holidays. We're also in contact with the HOA regarding the trouble you are having with your mailbox key and requesting it be rekeyed. Rachel will continue to be in touch with you should you need anything else. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointing Experience

  • Anonymous
  • Verified HomeBuyer
  • November 16, 2021
  • Castle Rock, CO

From start to finish you're simply a # to Shea. They clearly do not care if you have a positive home-buying experience and will cut corners whenever possible. Their trades are subpar at best and their Project Managers have little control of the quality of their work. The excuses for the inferior workmanship come fast and furious and in the end you're left with whatever they choose to deliver to you. At closing our home was not finished and we were left with more excuses. Now two months post-closing and our over-priced $10,000 fireplace still doesn't work. The Rinnai tankless water heater ...

Shea Homes responded:
Hello. Thank you for your feedback. We are sorry to hear that you are unhappy with your home. We are unable to follow up with you as this review is anonymous so we ask that you please follow up with customerservice@sheahomes.com so we can review these issues with you. shea

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1