Shea Homes Reviews

Do your job correctly! I cannot trust Shea at all!

I don't even know where to begin. What was suppose to be my dream home has now turned into the most horrible home building experience, I've ever had. I'm a seasoned homeowner, this is not my first rodeo. I've built three other homes that I did not have this many issues with. I had never heard of Shea Homes, but they were the only ones left that were building in the area I wanted to build with the price point that I was comfortable with (mid/high). They pride themselves as a mid-level luxury builder, but they are far from that! The sales experience was great I thought until later when I found out that the items that were not done, originated at the sales office. The construction experience was ridiculous. At the construction meeting my build was handed over to another construction manager who came from a reputable builder, however the manager was not prepared as he did not even familiarize himself with the blueprints of the home! We spent most of the meeting figuring out where to place the in-ground outlet in the family room. We also discovered at that time the study was not recorded with doors, just an opening by the sales office. Spoke to the sales office, which offered to add framing for a door at no cost due to the error, but I needed to install the door at my expense later, which I was fine with. At the pre-drywall meeting, he didn't have the inspection report from my inspector to go over, so my time and my realtor's time was wasted. He said that most everything that was on the report was already on their list as well and would be fixed. We pointed out that the study did not look like it was framed for the door, he said that they were still working on it. Overall the construction manager was not communicative of the process and would get agitated when asked questions. As with many other builders the construction was delayed due to Covid and that was understandable. However, as my build was nearing completion I asked before putting my existing house up for sale if the estimated date of completion is still end of December and was assured yes. I was able to sell my house at full asking price in one day with multiple offers. We had it planned out perfectly with the close being end of December. Three weeks before the close, we were told by the builder that the house was not going to be completed until second week of January. We had to renegotiate our existing house sale to include a lease back for the additional time and lost 7K in the deal. Then the week of our close the construction manager asked if there was any way to push it another week, I said absolutely not! He said the aesthetics (paint, caulking, cleaning, etc.) were still not complete and the home would not be 100% move in ready, but would take care of everything in the weeks to come. I said that I was fine with that and closed on the home. At the walk through they were still working on the home, so I did not sign any documentation as it was only a ten minute walk through. Move day, they were still painting rooms as we moved in. They gave us a few weeks to settle in and that's when all the trouble began. Found out things such as gas dryer connection, carriage lights in front of home, etc., things that you would expect from a mid level luxury builder to have included in the home was not included but were an option. The options should have been brought up in the sales meeting and were not. As I we settled into the home we noticed that the seams in between the drywall in the whole family room were showing. After having a few independent contractors/engineers look at it, it was found that Shea contractors did not let the mud/filler in between the drywall boards dry before texturing and painting. At this point I did not want to have anything to do with the construction manager Jason. The matter was escalated to Josh, who quickly tried to diffuse the situation and was helpful in getting the drywall, dryer connection and driveway taken care of before he handed me off to the warranty department. Although Alexis in warranty has been helpful in trying to get things taken care of, she is now unavailable. Nobody is available. I have left messages for Alexis and Josh and have not heard back. It is now four months and my house still has the orange tape they marked on everything that needed fixing. I have family coming at the end of May and need all this fixed NOW! I have communicated this with Josh two weeks ago and have not heard back. Speaking with my neighbors, I'm learning they are having the same issues. We all have decided that if this lack of communication continues and issues are not taken care of soon, we will have no choice but to take action. So Shea, where is "The Shea Difference" that you are so proud of?? "The thoughtfulness that sets you apart"?? Your website says you offer "An experience as enjoyable as the place you'll call home", I think not! Those of you that are contemplating buying a home with Shea, think hard. Keep in mind all things you would normally see in a home may be considered options with Shea. They nickle and dime you on everything! I spent almost 70K just in options/upgrades and my home does not show it due to their craftsmanship. Four months later I'm sitting in a home with drywall issues, unsealed trims, unpainted trims, cracked countertop, cracked toilet, rusted bath tub, holes in concrete patio, cracks in concrete in garage, no gutters in back of home, no carriage lights, the list goes on. This is the real Shea Home experience! ... More

We closed on our home over 2 months ago and our solar panels still are not in working condition. When they were installed there was an issue with the wiring so as a result we’re on the hook for something that was supposed to be in working order at the time of closing. Might be another month before they can be fixed.

I don't even know where to begin. 1. False advertisement. 2. Shea Mortgage - difficult to work with and does not follow up or follow through. 3. Design Center - did not really help, they just agree to what you say so they can get you out of there. 4. Quality and workmanship was just overall poor. Month three and vendors are still in and out, like my house is still under construction. 5. Worst purchase I've ever made.

At this moment we wouldn’t recommend anyone to purchase a Shea Home, matter of fact we wouldn’t let Shea build us a dog house. My wife and I would really like to speak with someone with some authority regarding our experience. We are extremely disappointed.

From start to finish you're simply a # to Shea. They clearly do not care if you have a positive home-buying experience and will cut corners whenever possible. Their trades are subpar at best and their Project Managers have little control of the quality of their work. The excuses for the inferior workmanship come fast and furious and in the end you're left with whatever they choose to deliver to you. At closing our home was not finished and we were left with more excuses. Now two months post-closing and our over-priced $10,000 fireplace still doesn't work. The Rinnai tankless water heater with recirc pump does not deliver hot water and is riddled with glitches making our lives miserable. We have sagging floor boards, nails protruding from the pull-trowel drywall finish and constant electrical issues and these are just a few of the ongoing problems. In the end, I could never recommend Shea to any homebuyer. You'd think that due to their size they'd have safeguards in place to ensure they can deliver a home that is of modest quality but you quickly realize they are so big that they simply do not need to care if you like it or not. ... More