Shea Homes Reviews

90% of everything in our new home went well. The tile and closets subs should have done a better job.

The home itself is gorgeous with many upgrades in the standard package. Very spacious with huge kitchens . But the sales and communication staff lack any effort or desire for their jobs. They are unhelpful and do not inform you of community events.

I have some issues with the design of the house and the community, but overall Shea has done a great job. They have been very responsive taking corrective actions to the few issues that have come up in the 2 months that I have lived in the house.

Everyone we encountered has been professional. The sales reps were responsive, the designer was excellent, and the field managers were informative. There probably should be more than one person handling warranty issues and customer service after close of escrow. There seems to be disorganization and miscommunication there. The workmanship was generally as expected - middle-grade quality. Despite all the delays prior to closing, the home buying process with Shea Homes was an overall great experience!

Second home from Shea. Very professional, helpful, pleasant and always available to answer questions or concerns.

Prompt communication. Responsive to issues. Knowledgeable.

Entire process from beginning to end was smooth. They kept us informed abd did constant walk throughs. We had a great project field manager to help us on our home. If you are considering buying a shea home, it will be worth the money, time, and a quality home!

Workmanship is poor with finish work and some structural

From to moment we met with the sales staff we had a great experience. Tammy was very helpful. The builder kept us updated on the progress and Dan is extremely helpful when an issue comes up after the build is complete.

no words are necessary...thank you

The whole team has been very responsive to any issues we have had with our new home. Even small issues that arise they treat them as a big deal and are quick to respond.

Very beautiful home and community. Construction in general is high quality, and design of the home is well laid out, Energy efficient systems and automatic /wireless options are working well and convenient. Shea did well at keeping me apprised of construction progress and held to the promised dates for the construction steps. i rated responsiveness as a three as the warranty service processes seems to have some gaps that allow for concerns to fall through. One gap is that a service request disappeared after being acknowledged. the second is that i twice received letters saying that the service had been completed when it had not. I rated quality of workmanship as a four as i have found two problems with the electrical wiring. One was a dryer plugin wired incorrectly, the second was a ground wire left loosely connected that caused loss of power to the living room. ... More

I am going to begin with the positives. I am very pleased with the results of our home. I was very pleased with the responsiveness of the construction manager, Ryan. Ryan was also dedicated; however I feel the crew’s were spread too thin with over 30 new builds going at the same time. This resulted in multiple details being overlooked. Our punch list at the time of our walkthrough prior to closing was extensive with more than a dozen items. The most serious items were three separate previously undetected gas leaks. The connection to the swimming pool heater was not connected properly. There was leaking gas from the cooktop burners even when they were turned off. There was also later found a gas leak from the fireplace where a flexible pipe was mistakenly used instead of hardline pipe. The flexible pipe eroded where it was bent. This one was discovered 2 days after we moved in and could have been deadly. I give kudos to Ryan for staying with us at the house for six hours while the problem was repaired and the gas company could return to turn the gas back on and retest for further leaks. It has been over 2 months since we had our closing and we still have 4 unrepaired items from the punch list. These include a cracked window, an area of drywall in garage, garbage disposal dysfunction and an area of grouting. This seems excessive in its delay. I am very disappointed with the landscaping bushes. Other older areas of Shea homes in our development have much more extensive and colorful bushes. Lastly, it is my opinion that Shea’s policy of not providing visual documentation of the building process is outrageous. This is the fourth home I have built with different builders and this is the first time I’ve not been allowed to visualize the progress. I adamantly oppose this policy. ... More

My experience with Shea was very good from start to finish of home. Communication was great and no issues with Shea's responsiveness. Was given the name of a job site foreman who kept me posted along the way of construction, which included several walk throughs of the home before it was completed. I highly recommend Shea as a home builder.

Great credit to both Leslie and Jeannie for the extremely professional response to our needs as purchasers and for responding quickly to any inquiry. They made this experience, stress-free and enjoyable. We cannot say anymore about how wonderful our experience was. Thanks to them. The on-site crew, including Tanner, and Matt are excellent as well.

We are happy to do bussiness with Sbea

Overall it was a very pleasant and easy purchase and we are very happy here. Quality work and quality follow through!

I was so impressed when I saw Shea home and I told my wife this is it because I love the styles and size. I am happy we moved in already. Is a smart home quality and great value. The builder team is on point and accurate updating. Know what you want and go get it.

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Shea has been very responsive to issues. The quality of the home is very good.

Great neighborhood. Uncomfortable living in construction area. Flat tires due to construction nails. Lower quality products. Careless errors . Endless mud.

The sales team was outstanding, and structurally, we love the house. The floor plan works well for us, and the house itself is well built. But the quality and condition of the appliances is another story. The dishwasher and hot water heater were defective when installed and were not repaired promptly. The kitchen faucet turned on by itself, wasting considerable water. These things shouldn't be happening in an expensive, brand-new house.

Tarry our Sales Rep was fantastic! Excellent follow thru skills and knowledge. I am a realtor and know what makes a great sales person and Tarry definitely has the "it" factor. She is trustworthy and provides great customer satisfaction. I also want to mention that our Warranty Specialist Richard is outstanding! His work ethic and follow thru is impeccable. Richard is extremely helpful and ALWAYS willing to lend a helping hand. I can't say enough good things about Richard. These 2 individuals represent Shea Homes in the highest possible light. We feel so fortunate to be living "My Trilogy Life". Thank you Tarry and Richard ... More

Everyone from Shea was very helpful navigating the homebuying process. Thank you!

I love my new townhome and was very pleased with how much the builder works on educating new homeowners and how to use everything. I like how they visit us at one month five months and 11 months.