Shea Homes Reviews

I waited to respond as it’s been a rocky start. I like my unit even with issues from start. I’m still waiting for them to fix Feel focus here is on the visitors and not those of us who live here. Needs increase in infrastructure stop signs at restaurant and I’m not sure what do you can’t have outsiders roaming around all night long after cafe etc locked and gated. It’s very noisy rarely quiet, too many events which at times make hard to leave or get in. Feel we as owners pay for others to have the experience with no thought how impacts those living here. Mgt has been mostly absent. They don’t respond to issues. ... More

1 day after moving into our home we have had flooring issues. After nearly 3 months of dragging their feet Shea is finally repairing the issue and having to move us out of our home for 2 weeks. While they are apologizing they are offering $200 a night for room and board for a family of 5. Absolutely ridiculous. They say they are sorry but don't truly step up.This seems to be a common issue for Shea currently.

Our Shea home in the Canyons has not been good. First, the salesperson Abbe who sold us the house told us that if we acted quickly we'd get a $50k credit. She didn't explain that $30k of that would only apply if we used Shea Mortgages. Now she's gone to fleece some other people at a different homebuilder. The craftmanship of the house is less than ideal. Our lights keep flickering, appliances don't work correctly, and many of the materials and craftsmanship that they used were less than standard in what I would assume is an effort to maximize their profit. The service folks we've dealt with have been good, even though it seems like their hands are tied by corporate in many of the issues that we've found. Overall disappointed. ... More

The quality of work and attention to detail is seriously lacking. For a nearly 1,000,000 dollar home you’d expect a lot more in terms of finishing. The baseboards bow inward in some areas, the staircase where the dry wall meets the flooring is atrocious, and nearly all the downstairs light dimmers are making a buzzing noise. There are multiple areas where the drywall seams are noticeable and even lumpy. The tile work in the bathrooms is horrible in some areas and the master bath shower glass is scratched. Also there is unique touch at the top of the stairs beneath the newel post where the 3/4 inch trim, baseboard, and newel post corners all point in different directions. The tile work in the master bath shower is also horrendous. ... More

Keys were handed over to me before a thorough inspection of the home was done. During the final walkthrough, appliances were not run. Move in day, There was no water whatsoever in the washing machine, so I was unable to wash work clothes. The ice maker also had no ice/water hooked up. When I called to get help, they said I was out of luck because it was a weekend! I couldn’t get a single person to come out to address the problem, each one emphasizing that it was a Saturday. I got someone on the line to help me hook up the water lines by myself. It was NOT easy to say the least. I assumed that the keys being handed over, meant the home was ready to move in to. Not the case! Had someone taken 5 minutes out if their “weekend” to properly hook up appliances, I would not have had to take additional time off of work. So unprofessional on the part of Shea Homes! I expected way more from them. ... More

Sales lady was not helpful and was rude during closing, created so much confusion between the loan lender and us. The warranty guy sucks, doesn't even respond to emails, have items pending to be fixed from customer-walk through about 3 months ago. The Shea loan guy was just as bad, had to complain to his manager to get him to respond to my emails to get a Shea loan. Overall, almost backed out of the deal because of how horrible the staff and their dealing is. It was very stressful and frustrating at every step. The floorplan is great which is the only reason we bought it.

I am extremely disappointed with the quality and workmanship of my newly-built home. As a new homeowner who has invested over $500K into this property, I expected a level of quality that is simply not present. From the moment I moved into my newly built home 3 months ago, I have encountered numerous issues that should have been addressed during the construction process. The walls are not straight, the paint job is sloppy, wall texture is uneven, tiles are crooked, cabinet paint is peeling, windows seals are broken, roof was leaking, pipes were leaking behind the wall, and a number of other issues. We’ve addressed these issues, and some have been corrected, but with it was met with lots of difficulties. Almost 3 days a week for over 2 months, we’ve had various contractors in our home to fix the issues in which they come over unprepared without the correct materials and equipment. They also come uninformed of what they are supposed to do and it’s difficult to communicate to them because there is a language barrier. Also many of them are sloppy and created more issues resulting in multiple visits to fix the issues they’ve caused. There are still a lot outstanding issues that needs to be addressed and the warranty team seems are not as responsive as they were when we initially had our 30-day follow up. This lack of communication is unacceptable, especially considering the amount of money that I have invested into this property. I am frustrated with the level of service that I have received thus far, and actually hate my house. I regret buying it and can’t wait to sell it. ... More

We just purchased a new home at Cetara by Shea Homes. The handover process was extremely disappointing, so much so that after 2 months of moving in we are still chasing to have almost everything fixed/ repaired/ replaced. The list is too long, but it includes flooring, shabby painting, poor workmanship, electrical issues, almost felt like we purchased from amateurs. Not a happy customer.

Carpet was very bad and even when their own people agreed that carpet is in bad condition, office guys just wanted to fix the problem

Our home was built during covid when there was a shortage of construction workers, etc. Very sloppy paint job, carpet job, and quality is very poor. This is our second Shea home. First one out of state no issues. Our warranty care person in this particular community is not very responsive with following up and fixing the issues. Very bad experience with this particular home. Three months into our brand new home we had a master bathroom leak. Shea had to demolition the the whole master bathroom. Leaked into our neighbors ceiling below. Shea refuses to pay for full carpet cleaning that their contractors destroyed and stained. Just awful!!!! ... More

I have purchased several homes over the years and my new Shea home is by for the worst. The only reason i purchased the home is i was being relocated by my job and needed an inventory home immediately and this one was available. Everything in this home, the sinks, the tubs, the fixtures, shower heads, lighting, light switches, door knobs, ceiling fans, faucets and cabinets are all of the cheapest quality. I wouldn't think that such cheap material would be used in a 410k home. The paint and caulk was finished extremely sloppy. I have been living in the home just over a month and i have noticed the the tubs and sinks have scratches, I have found chips in counter tops, areas of exterior brick work missing mortar. This home was just thrown together by the cheapest bid winner. I researched some contractors the Shea builders hire for work and some of the contractors average 2 and 3 stars with aweful reviews. I expected more but i am disappointed with my new purchase. Living in the home i am constantly finding new things that are wrong with the home. Would i ever buy another Shea home or reference anyone i know to buy a Shea home, the answer is simple NO! ... More

Take your business elsewhere. Shea built us a subpar home that is not worth the premium pricing they asked for. There was very little receptiveness to criticism from us pointing out even the most obvious of issues. Ask to meet and talk to the construction manager before deciding to sign the contract.

quality of workmanship was very bad!

Horrible customer service, I personally would buy from a different builder in the area if I could do it all over again, I honestly could not believe how awful the Shea customer service team is, including Rich the supposed supervisor.

Shea homes builders are not friendly in nature. completely they are thinking as business gain, no customer favor. some are not standard but they are always telling it meet shea standard. Even customer paid for options, not reaching up to standards. No honesty at all. No proper response from shea homes builder and no choice to talk from customer perspective and no response from shea homes builder. Quality wise its not good as per what customer paid. Need to improve a lot in all sectors.

Shea did not meet our expectations at all due to so many open issues. They close our house in April of this year and mostly cabinets are having issues. Supervisor from cabinet company was surprised that how come they gave you keys with so much unfinished work. Baseboards in the house are installed so badly. I am not sure how shea builder can deliver such bad quality work for an expensive house? After closing the house priority of unfinished is not treated properly. so much frustration.

I'll start by saying if I knew what I know now, I'd have gone with a different builder. The workmanship and quality of Shea Homes product (specifically) my home is complete garbage. For what the house cost, anyone in their right mine would expect a better product. From poor paint job, floor/tile completion, misaligned doors and the list goes on. Each day I'm in this house, I find more issues of poor craftsmanship and rush job. What makes it frustrating is the fact there were zero compromises from the builder in regards to making minor changes during the building process but here I am waiting weeks for them to fix items that should have been done from day one. The finance lady acted like she couldn't care less if we went with a different financial institution, which actually should have gave me a clue on what I was getting into. Bottom line is, other than the sales rep, the rest of the experience has been well below average. Tired of taking off work to get crap fixed. Which brings me back to my beginning sentence, if I knew what I know now, I would have sprinted away from Shea. But lesson learned! Just my experience. ... More

A million dollar tract home. Amazing 0

I have paid premium price for my house, but did get poor quality house for it. - The sales team very stubborn do not give opportunity to tell the quality issues identified, they just say whether to cancel or buy it. How can we cancel it after putting such a huge amount. We have to accept what ever quality they built it. - The put the chipped roof beam, when I pointed that issue, construction officer says it is what it is. - On receiving day of the key found huge cracks on the side yard. They can’t address it with in few hours, as I got the keys, I have to wait for service request. - After 20 days of living every nook and corners has huge crack/ displacement, during the 1 month appointment learned that they can fix these issues at 1 year appointment. - With in 15 days there was big wall enclosure displacement at the entry of the house. This shows the quality construction, I feel disappointed with this problem. Everyone in the neighborhood think it is the structural problem, where as your team think this model has known issues with wall enclosure displacement. - the garage handover with a dirty wall, I have notified before the keys handover. They didn’t care to fix it. Positive side: All minor problem fixed on 1month appointment findings on time. Overall the quality of the construction is very poor. ... More

Overall we did not have a great experience with our first home purchase. Three different builders worked on our home. The first two were let go. I will give credit to Jorge for inherited a myriad of problems, did his absolute best to clean up the mess. You must get a third party inspector. It's a must. The builders gave us a very hard time over that but we still had him come through, despite costing us $750. Our inspector delivered a report well over twenty pages. We were wooed by the model house. Yet the quality of the build on ours was anything from it. Sloppy craftmanship through out, facets and receptacles not level, light fixtures out of socket, and unsealed window sill molding letting spiders and various insects in. A leaky sprinkler systems, and an AC that doesn't cool the house. Needless to say the paint job was poor too. The garage remotes never worked. The workers didn't even bother removing the wraps from the garage rails, and there is spray pain everywhere. It's just sloppy hurried work. Be careful, verify, verify, and then verify some more. Do not fall for the razzle dazzle of the model or the sales people. ... More

Responsiveness is totally Zero Warranty guy does not want to fix problems After paying very very large amount for house , the finishing product ( the house ) is totally Disgrace , The warranty guy has either been fired Or not interested in fixing the warranty work It almost 2 months no body Responding from Shea Homes 831 920 8496

Many defects, poor workmanship by the crafts. Many things pointed out prior to close were not addressed. Hurry up and sell mentality. Terrible customer service manager who doesn't pick up or return my calls from me.

The build experience towards the end was stressful. We chose upgrades that we had to follow up on. The project management was lacking. The workmanship was not good. We are still dealing with issues like basic finishing of tiles that have grout haze on them, Lvp flooring with stains. Quite disappointed

My trust was broken when I was pressured to close versus what needed to be fixed and repaired on buyin a new product. Sad that a Superintendant tells me this is a production home. When I spent $750,000 in upgrades. Not a happy buyer

This experience was awful! The VP Scott was arrogant and does not care about customers. I have asked other Shea home neighbors and they all felt the same! No one addresses problems and did not things seriously. We all spent a lot of money and chose to pick Shea, but we was treated as if we should be grateful to have Shea. That is why Perry has sold more houses in this section than Shea. Customer service is the most important aspect of sales.