Shea Homes Reviews

It was such a great process from initial deposit to move-in. Everyone involved, Melba, Vee, Michael, were awesome. We are so happy to be living here.

Trust the process! Eventually, they will get it right.

We could not be happier with our new home. Walking into a Brand New Home with our custom finishes and our preferred color pallet has just been amazing. The golf course and ocean views during the day are breathtaking and seeing the Monterey Peninsula lit up at night is really special. In addition the entire team at Shea has been great to work with. It’s not just about building homes for them, they are building a community.

It doesn't get any better than Josh, Bernadette and Lupita explaining, answering questions, selling, assisting you with paperwork, financial experts, compassionate and professional help through out the buying a Shea Home. You experience World Class treatment from the day you go into the sales office to get information, a brochure, veiw the models or get your keys to your new Shea Home which in my opinion is the best quality product and warranty on the market.

Unfortunately, my wife and I are not happy with the home warranty team. Lack of construction experience, lack of understanding the homeowner complaint and understand the mess of customer service. Please see our list of serious problems since day one we moved in. Ready to meet any principal to explain.

We recently purchased a spec home from this builder, and the entire experience—from contract to move‑in—was smooth and straightforward. The home’s quality and craftsmanship are excellent, and we feel we received great value. The community itself is beautiful, with miles of trails, scenic foothill views, and a thoughtfully designed layout that makes it a truly enjoyable place to live. The builder’s team was professional, responsive, and consistent in delivering what they promised. They answered questions quickly and made the process feel easy.

I thoroughly enjoyed the purchase of my new home. I love the house, however I do believe it was a little overpriced. Only a little overpriced for the space I have. My only real disappointment was that Shea only offers a 2 yr. structural warranty. Other home builders offer 10 yrs. My home was considered ready to move in. The follow up to any issues was acceptable; except for an outside vendor who doesn't appear to be too responsive.

I was very happy with my experience. Charmaine was great. My only issue was the lack of water pressure in my shower from day 1. Shea refused to fix the problem and I had to hire a plumber to address the issue

No response of any kind was provided after our last feedback. Please don't waste people's time.

Responsiveness and listening are the two words I will use to describe all the people I encountered in my Shea home purchase journey.

Overall, the home buying experience was smooth and positive. The progress was well organized., and communication was clear and timely. We appreciated the support and guidance throughout each stage, which made the experience reassuring and efficient.

Shea is an excellent home and has beautiful floor plans. However, when making choices and paying for upgrades, make sure you know in detail what you are paying for. If the model shows and upgrade and you “think “ you are paying for that upgrade, that is not the upgrade that you will get. Your upgrade would and can be less than. In addition, pay attention to your lot as that also may be smoke and mirrors. If you are involved with your build, you should have no issues or concerns. Great product however they will explain away any concerns that you have.

We are Realtors and have just purchased a home in Ventura, CA from Shea. Every person we have dealt with has been exceptional. From Kathy, the amazing sales rep, to Vince, the construction supervisor, to Will, the warranty specialist, the care and responsiveness have been unmatched. The home is beautiful. The community plan is thoughtful and charming. This has been a 10+ experience.

The quality of the build is excellent. We are very happy with our choice to buy is this community. The sales staff is exceptional and the views around are house are awesome!

Great home buying experience, quality work. Very happy with Shea.

Donna in sales and Robert in the construction office were equally amazing people to work with.

We have been interested in Trilogy for a long time and now that they built a destination in our area we decided to make the move. Every Trilogy we have visited has provided a professional sales experience with only as much of their involvement as we wanted and no overbearing presence. Jessica at Nevina Trilogy was a joy to work with - the whole process was efficient and enjoyable, even when we changed our minds halfway through and swapped homes. We are enjoying our new home and buying it was a pleasant experience.

With the exception of our outstanding Sales Rep, Amy, this home purchase experience was very stressful and frustrating. The production team lacked follow through and adequate communication. The Sales leadership is difficult to work with. Despite all of this, our warranty team is responsive, and we are pleased with the overall build quality of our home. We enjoy living in such an active community.

This was a five year process for me to find the right place. I looked in many states and many cities around the country for a home I could spend my retirement years in. For many reasons Trilogy Lake Norman by Shea kept staying at the top of my list, I finally had to say OK I get it, this is my home and so it is.

What a pleasant home purchase experience. The staff were so helpful, supportive, even when we worried our existing home wasn’t selling fast enough. Any question or worry was faced with calm, knowledgable, advice or assistance. We loved the gals: Jasmine and Andrea.

No suprises at closing. Great attention to details.

Terrible service from the realtors and quite unprofessional.

The entire sales team worked together so we were always helped no matter when we came to look. With so many different homes to see it took several visits and we ended up working with Josh on the Duplexes, Bernadette on the homes and then when we didn’t find what we were looking for Chris suggested the Rooftops, which was a perfect fit! Then on delivery, Octavio spent a lot of time explaining everything and how it all worked. At the one month review Octavio went over the very few items we had and he had Jonathon took care of them, explaining what he did and checking to see if I was happy with it. Octavio has been so help since we moved in answering our calls and texts quickly! ... More

A few issues notes and one huge issue. The entire dowel and shelf from the master closet wall. Seems th ey didn’t secure it to any studs. The finish guy reinforced all shelves for us. Also missing grout from shower. Mostly small things. Our warranty rep, Ryan is awesome at helping us. Overall we love the house

Shea home you really don’t want me to have anything reviewed about buy shea home experience right now, my new house just got done with one month warranty fixed up . right now I’m right literally is word for waiting for months April comes so I can continue doing more fixing things to do my house , foundation problem or house setting problems I don’t know things are cracked ? please don’t use the word congregation to me , if you understand how I feel , experience is not very good .