Shea Homes Reviews

The communication throughout the process was amazing..Everyone I dealt with was very helpful and you could tell they really cared about making sure our questions needs were meet.

This is our third house build (our first Shea build) and our best experience to date. We've built in Austin, TX, Huntington Beach, CA and now here, in the desert. We are used to working with builders and dealing with unexpected delays, materials that are out of stock, water/power not ready to be set up yet and various other challenging situations. The way that the entire Shea team dealt with us during these unexpected and unwanted moments is what stands out the most compared to other builds. Your entire team’s professionalism, personal touch, willingness to listen to us and hear us vent. and going out of their way to try to correct problems that were sometimes out of both of our controls, made this experience the best. A special call out to the following individuals that stood out and went above and beyond during this process – Lisa our sales associate who from our first visit spent the time to get to know us, learned what we liked, didn’t like, and guided us in the direction that she knew would make us happy as we built our next home. Even after the sales process and when we had already moved into our new home, she included us in a mixer at the club so that we could meet new neighbors. It was a nice gesture, very much appreciated and yes, she knows us! Ryan our builder who under promised and completely over delivered. He came through each time we had a concern about something, regardless of how small, and made sure we got the home we spec’d out. Richard our warranty guy who spent hours going through the details of the home and answering our smallest questions making sure we were going to be ready when he handed over the keys. Debbie our design specialist who helped us duplicate and mirror your model home and helped us pick the materials that make our home standout. A callout to the cabinet guy that came and fixed our kitchen cabinet that I accidently scratched during our move-in day. He came out of nowhere after Richard called him and fixed my mistake. I wish I remembered his name. We will absolutely recommend a Shea home to our family, friends and whoever wants to listen. ... More

The Shea Team! Isaac, Cody, Brian, Josh, Bernedette, June, Jinny, from the initial visit to the office through the complete moving the Shea team is the best. Isaac particular attends to many matters. Despite his very busy schedule he goes way over the call of duty is to help us. Having purchased new houses from two other nationwide builders, Shea homes is the best and they try to please the clients very well. The quality for building material and the workmanship gets five stars. We ordered options which are way beyond normal! The builder and the delivery team did a superb job delivering these items (despite the pandemic) in a timely manner. Post delivery/moving Isaac and team did a superb job. Thank you Isaac. ... More

David was a pleasure to deal with during the purchase and closing. Richard did a great job managing the build. Brandon has been very responsive to warranty issues and any of our other concerns. Great experience. The only reason why I dinged the quality of workmanship is because I do think they did a poor job finishing our driveway. It looks like a hurried and inconsistent finish which can happen when subs have multiple pours in a day. Again, everyone at Shea that we have dealt with has been a pleasurable experience. I would highly recommend Shea to friends and family, only able to speak on the amazing team of David, Richard and Brandon, but I would think the other teams would be just as fantastic. ... More

Overall, we had a pleasant experience purchasing our home at Trilogy. From the initial sales to the warranty department everyone was trustworthy and helpful. The quality of workmanship and materials were good for the price that we paid—-except for the painting. The paint job was extremely sloppy and poorly done. It looked like they barely covered the surface with the paint and there was paint slopped all over the edges of the floors and left to dry. There were obvious parts of the trim that had been damaged and it looked like they repaired it by filling in the bad portions and then left it rough without sanding yet. Parts of the trim looked like they painted over existing dirt and debris from the construction without wiping it off first. The corners of the trim had rough edges, and were not completely painted. Paint was dripped and spilled on my patio bricks. The large glass sliding wall was covered with overspray on the frame. The painters that came out to repair the paint damage did an excellent job. However, it was impossible for them to get the paint off of the bricks on my patio and I was told that they could not get the paint off the edges of my new flooring— that is left for me to do Though they did their best on getting off the overspray my sliding wall frame does not look new. The concrete on my front porch is stained with another substance that isn’t paint. So far that has not been removed. ... More

I've waited until now to complete this review, as we've been away since September, after officially closing on July 4th 2022. We began the process in 2020-2021 and experienced many delays, thru the pandemic, lack of supplies, labor, etc... For the most part the process has been adequate, having never built a home before, I don't have a reference. I with the Design Day had included the exterior of our Resort Model, as there were a few structural things that weren't discussed and weren't done when we took possession last June. We're still waiting on those to be complete. We are ready to come back in January, I hope they will be done by then. It's also already time for our 5-6 month Inspection. I feel these things could have easily been accomplished before now. Looking forward to working out a few of these details. ... More

The agent we worked with was Leslie & she was outstanding from beginning to end. We waited a long time to get notified & the prices of the models kept going up substantially. We love our new house, but there are many flaws in the painting, cabinetry, stucco. Shea seems to do a good job in getting those flaws fixed with Will & Matt.

Poor workmanship. Many things were rushed, and it shows.

We looked for a couple years before deciding on an Encanterra home- unfortunately our timing gave us a lottery as are only option for a home. We won our pick and were so excited except it took 7 mo longer to build than expected. Our salesman was the best and so patient with the time, questions and our needs along the way. Unfortunately, we have had many issues with our new build that need attention. Our pergola is the wrong size, our oven broke, our garage door opens randomly and the list goes on. I think there was a rush to finish a lot of the new buildings, so quality and dependability suffered. Our building coordinator has had her hands full with all of our issues- and has been great and efficient attending to our needs- but had the house been built properly, she wouldn’t have to back track on so many issues. Thankfully, we have a year warranty- so that gives some piece of mind to what’s been very frustrating and unexpected ... More

Great experience! Care and timely responsiveness from Frank in sales, Troy,and Laura ( building and warranty specialist. )

SalesPerson David was awesome. Did above and beyond what was in his control. Represented Shea very well. Love the home, specifically the layout.

The builder used cheep stuff

Still have unresolved issue with washing machine..

First time became Shea homeowner. Super impressive with Shea sale’s team, whatever questions I had, the team always responded in a timely manner, surprisingly often received answers immediately even after their working hours. I had purchased multiple new construction homes with different builders, including renowned one. However, I rated Shea the best, from sale’s team, construction quality, etc. Definitely Shea gained my trust. I have already spread my words about Shea to my friends. It truly deserves super five stars in my mind!

We are there 3 months now and still have NOT completed the "white-glove" instilation. Should not have that name. The options are limited......particullarly being forced to select items in a particular limited section, so we ended up with choices we don't like. Paid extra for wiring in the great room, but unable to use it since it's off center.... and now they won't fix it. Really? Several things needed to be addressed and several are being addressed, but the counter island is chipped, the front step has a nick out of it and the trim board around the garage has a nick out of it when we moved in. We were rushed thru that first day and didn not notice it until after we recived the keys. The warrentee specialists couldn't get out of there fast enough that day. We were under the understanding that all these items would be addressed at the 30 day inspection. We were just told this week that these thing would NOT be addressed. I'm really upset about this and it's really soured the whole experiene. I this was NOT explained adequately to us at the time. ... More

We’re very happy we chose Shea/Trilogy to spend our retirement years . The overall quality and lifestyle is second to none.

Purchase experience was great with wonderful sales staff. Final inspection revealed the tiniest items needing adjustments and they were fixed immediately. Turn-over at possession was a great experience and all our needs had been anticipated. Orientation on the home’s many features was thorough. After-sale care has been proactive and very responsive and we have received several phone calls to ask how things are and if we need anything. We are very pleased with our home and love the community.

This was such a professional and pleasant experience. I have high praise to sales, design, materials, construction and inspection staffs. Bravo

The home took a little more time to be built than expected. They did not have framers for 3 months. Shea mortgage did not contact us 90 days out as promised. I had to call them. Brandon was very professional and helpful and continues to be when ever I have questions. Overall, satisfied with product after being in 2 months.

The whole home buying was just what I expected. The whole Shea team has been great.

Seth was phenomenal. He did a great job, and was extremely responsive.

I had a very positive experience with Shea Homes starting with Owen, sales consultant. Alan, my construction manager, was always on top of things which was a real challenge with supply chain issues experienced because of the pandemic. And any remaining issues have been promptly addressed by Bill, my warranty specialist. I am very grateful to all who have helped me along the way.

Very mixed experience while building this house with Shea Homes. Sales people were good, but we had a pretty bad experience with the design studio. We had a great experience with the construction manager but have struggled post close with warranty items. The master planner of this community has also done a horrible job with community area, parks, and pools.

The purchase was a seamless process and all Shea representatives were helpful and responsive to any questions I had. Now that I am in my home the onsite team has been equally responsive and helpful in taking care of any tweaks that have come up.

Buying process was a little difficult due to communication. The Teams app is not a good communication device. Too slow and lag time for response was slow. And responses were short and lacked detail. More detail of the interior progress would have been greatly appreciated. Just front lics of the exterior were not adequate.