Shea Homes Reviews

This is in lot 39. We have experienced lots of trouble in the home. The customer rep is great, but home builder quality is very very bad. we will pursue law suite to get some coverage for the price paid

Beautiful home design and the price was good to include upgrade prices.. I had to remind construction manager about upgrades.. Who is checking the checker? The painters should be banned from painting.. Floors not floated or not properly floated… Still waiting 3 months for outdoor kitchen refrigerator handle.. Waiting on outdoor kitchen brick repairs.. Took a year 13 months to build home since deposit and watched neighborhoods and others builders closing homes within 6 to 8 months.. Can’t blame COVID-19 on this.. The warranty lady for Shea is correcting what should have been done earlier.. The sales lady was amazing and a buffer but heard she got fired.. ... More

I had a really bad experience with Shea. I was given the wrong information since the beginning, and just went downhill from there. I simply could not trust them. On top of a bad experience, they also had some horrible design choices for this community. It was not on their website, and again try to blame it on the buyer. They tried to sweep any wrongdoing under the rug. I could tell, but they would tell me something different, and this happened at almost every level I dealt with. I did have an amazing experience with the Jr. Rep., who I thought was the only one I could believe.

Shea Homes purchased a superior parcel at The Phoenician and the subdivision design is spectacular! I wish I could continue with positive praise but I can’t. The lack of integrity from day 1, the poor quality of workmanship, and the ongoing lack of transparency is just the beginning. Building a home should be a happy time, but Shea Homes destroyed that dream.

Need better planning Quality of appliances is bad It’s been 3 months still waiting for microwave.- the one we got is not good and bad quality Fridge is bad - bad quality

Would never buy a shea home again, worst experience from start to end

Stove vent not working properly, was told to go through manufacturer, total BS Grass full of weeds and landscape full of weeds Not satified

As a real estate agent myself, I have more experience dealing with builders than a normal person. This is by far the worst experience I had. People working there are rude, inconsiderate, and negligent. The rep mistakenly refunded my deposit, which I had rewire the fund and pay for the wire and returned wire fees. During the set time of closing, I was very sick under Covid. They were not willing give me an extra day to complete the transaction and threaten me to add penalty and forfeited my deposit. After closing, there were absolutely no services at all. I could not reach anyone for questions and services. Moreover, five months passed, none of the initial concerns was addressed and I still don’t have the key to the community pool and public area access. Worst ever experience!!! No one deserves this kind of treatment when making a big investment in life. ... More

Two months and still no response as to when repairs are scheduled to be made

Quality of workmanship is pathetic. Follow-up has been even worse. We've had our 1-month walk through 2 months ago and 90% of the items on the list are still not addressed. Here are some of the things that they missed the mark: damaged cabinets, uneven handles, damaged countertops, sharp objects protruding under flooring, uneven walls, slanted walls, damaged window, exterior wood voids, irrigation system that bangs pipes/walls, no pressure reduction valve, the list goes on.....

I had a bad experience and cannot recommend Shea to any new home buyer. There were many delays and the staff were unprofessional. Overall I had a very bad experience with Shea homes and do not recommend them to anyone looking for a timely home buying experience.

Sub par customer care and lack of empathy.

Our experience may be unique, but we did not have a good experience with Shea throughout the buying and build process. It all depends on who you work with in the sales office, the project managers, and how they address issues that arise. Unfortunate given our situation could have been handled very differently with a better outcome.

Shea built us a nice house but after closing the Customer Care disappears ... The overall quality of the house is average. The buying process was good, the choice of external materials and features was terribly poor: only a few samples of bricks and stones, no catalogs to see or images, just use your imagination to try to understand the final result, this is it was very frustrating. The Design Center is a trap for customers, just adding really basic upgrades (or simply changing some materials) the prices rises easily about 20K+. The "included" materials are really ugly. At Closing my front and back garden was not finished and part of the backyard was already dead (it is still dead after 3 months ...). After the first month's inspection I detailed all the haouse issues but after many promises, no one came or called me to fix them. I will not recommend Shea to family and friends. ... More

I don’t recommend to buy from Shea Homes

Cant build a home to minimum standards no matter the price point apparently, constant lies and broken promises. Just point the finger on their sub par subcontractors (and dont take the blame for not paying to get quality people) The executives for these home builders deserve jail time honestly.

Shea Homes do not follow the best practices and quality maintenance in the house construction, they depend on the third party contractors poor work to deliver the houses for high prices. Also, customer need to travel very painful process in resolving warranty issues and they take very long time to address them. I do not recommend Shea Homes to anyone.

Project Manager assigned had no clue on the work happening and literally there is no quality check done by Project Manager and Quality team. Not sure why Shea Homes has even employed them. Basics to major issues were missed out. Cracked woods, alignment, Gaps in exterior fly sheets (not stapled and low quality), wavy walls inside, tiles alignment, cracks in concrete. 7 windows needed to be replaces after we pointed out the issue. Our blood boils thinking about what we have been made to go through this. We have spent so many hrs wit observation, documenting and follow up with project manager to get things fixed. All the time we were pushed these will be fixed before delivery. Big liar. In the end when we did escalate to higher up, that level of management is superb awesome but the damage is already done. Like tiles they agreed to replace 90+, but as we had already moved in the home and kids being allergic to dust we could get this corrected and living with these misaligned tiles. ... More

Shea Homes says NO to even any minor change that you ask for, and then turn around and build it for their company people buying homes in the same neighborhood. And this is for a subdivision built by Shea's supposedly upscale "Signature" division! They even changed the color of our home from what we contracted for!

Many things to describe

Buying experience is really bad with Shea homes. I booked home directly from builder when I qualified for 2.7% interest but with in 6 months everything changed in economy and interest rate went to 5%. When I asked for some relaxation/discount they weren't helpful or flexible instead they threatened to keep all my 70K deposit. Where as other builders like Pulte gave 20K discount also flexible with closing date to my friend who booked new house around same time. Services is really bad with Shea. They don't even care about customers once they sell the property. Please think twice before buying with Shea homes. They cover themselves in contract they don't think anything about customers. WORST builders to buy home from. Advice, don't go with ads instead do your research before getting into contract. ... More

The process of building our house with Shea Homes was full of stress, frustration and anxiety instead of excitement. The company contracted unqualified workers that didn't care for the work they do. We though the quality of work will be the same as the model home WRONG, before moving in, we had to paint the house, the paint the company used was the lowest quality. We been leaving in the house 2 months and quite often we loss electricity in the master bedroom, we report the problem at least 6 times and still is not fixed, is a long list of problems due to the very poor job.

Bad quality and bad electronic things doors leak and mismatched

The painting and interior work is horrible the cabinets are weak please don’t rush your inspection cause there will be a lot of thing you notice once you settle into your home

Very frustrating that after 2 months of buying a brand new home, Shea still has not done anything about our concrete driveway that is completely stained and dark. They have offered to acid wash it, which they still haven't done. We were told that doesn't work , they may not cover this at all. This is very unacceptable for a home over 3MM, and very disappointing that Shea wouldn't take care of this.