Shea Homes Reviews

My home buying/building experience at Verde River was long, sometimes arduous, and because it took so long interest rates went up several points in the interim. This was very upsetting to me. It was not what I’d originally signed up for. Happily, I do love my new home. It’s lovely, excellent quality, and the Shea employees from A to Z couldn’t be nicer or more helpful. The area is beautiful, the club is wonderful, and my house is now feeling like my home.

Shae was great with keeping my husband and I updated during the home building process. We purchase during Covid and there were a lot of delays due to Covid delays. The construction manager was an angel and very responsive every time we sent a question or concern. Very happy with our builder choice!!! We love our new home!

Owen was awesome to work with from the sales side. We built during a very difficult time for everyone, so I do understand the delays we went through.

I am happy with my home, but knowing it is over-priced for comparable other commuities, I cannot endorse Trilogy. The pre-sheetrock walk-through revealed very poor beams were used. Beams my husband would have burnt before using them to support a house. Light switches don't make a lot of sense where they are set. Two require walking across the room to turn them off. One room has 2 switches for the same light 3 feet apart. Quality of carpet choices was disappointing. the one we chose unravels at the entry way, and shows even a piece of thread! Garage needs more outlets to charge power tools. Driveway is too narrow for 2 cars. Guest cars scrape the gutter when backing out because it is so steep. Even one less structure per block would allow more space between houses, thus more privacy. That would at least make me feel less like I'm in an expensive condo. Your Warranty Team has corrected a number of items missed at the final walk-through. ... More

As with any new construction you will have and find minor flaws. No major issues thus far. I'm very pleased with the warranty office in their quick and timely responses when I submit work orders. All trades, other than one, have been great to work with. One trade was a no show on a scheduled appointment where we had to wait all day to see if someone would show up after the scheduled time. No phone call or message to us to cancel or let us know they were not showing up. Follow up appointment took several weeks to schedule, so we will see if they show up for this one. All other issues have been addressed and/or being worked on. Our warranty specialist has been great to work with and does an excellent job with communicating with us for updates. All employees have been awesome from start to finish and kept us informed along with way. Sales office personnel were very polite and helpful and addressed any concern or question we had right up to the move in date. Many thanks to Melba, Jennifer, Katie, and especially Rome for all of their help and support. ... More

Where was the quality control? We have had nothing but MEP issues since we moved in.

We love our new home, it looks beautiful, we moved into the house sight unseen, we didn't pick out the finishes, and we're pleasantly surprised at how nice everything is. However, there are things that should have been fixed prior to us moving in that were overlooked, like scratched cabinet door fronts, missing cabinet door pulls, cracked tile, and paint splatters, just to name a few. I'm sure these things will be corrected but it's disappointing to buy a brand new home and have issues that should have been noticed by the builder.

They have good defaults like tiles and base carpets. But they really screwed up the cabinets. They installed with lots of scratches and damages. Even after requesting them to repair in the 1-month warranty, they didn't correct it yet. Their warranty service is really sloppy and not responsive.

I bought a model home and so I am not covered by a warranty. The builder’s representative is not going to help or allow anyone to help with problems in the home. The issue that I am faced with is due to faulty construction and passed off as because it was a model it’s okay to not build well!

Shea home builder did great job.

My home had multiple leaks from 3 different rooms for more than 5times , shea home came and check and said everything is fine , we just did it on purpose to make it happen, that’s ridiculous! And they say they can’t help and want me to call my own insurance . Now I am searching for legal help .Don’t buy shea home !

First time buying new home build , it was new experience , but you could have your sales people more clear in their instructions or information on what to do. But at the end I am happy with m house, thank you

I am a returning homebuyer, I bought a Shea Hime property in 2004 and had a wonderful experience. This time I did have a great experience with the sales team however the process of inspection and addressing construction issues was not compared to my first experience and it definitely needs improvement.

Had a great experience with Shea overall at the direct level. However, had I hired some of the subcontractors myself outside of costs being part of the mortgage — including those who did the blinds (sloppy work), solar/Sdge (still trying to setup), or misnamed “white glove” service (just a bizarre lack of quality service) — I would have moved on long ago and found better service providers. Two months in, I still can’t get a few things completed that should be off the list of to-dos. These annoyances, and I hate to say it, ultimately fall back on Shea Homes — who has otherwise been fantastic. Overall, the important things are more than great. The annoyance level grievances are just an honest assessment of things a new homeowner, in a perfect world, should not have to waste so much time dealing with and Shea Homes should be more discerning/on-top-of their subcontractors on behalf of their new homeowners. ... More

What an amazing experience

This is in lot 39. We have experienced lots of trouble in the home. The customer rep is great, but home builder quality is very very bad. we will pursue law suite to get some coverage for the price paid

We love our Shea home. We wish our home home would’ve been finished as scheduled. During the delay of our home build, the interest rate started taking a huge hike. Our mortgage payment is now over $500 a month more than originally calculated. We understand the rate hike is not the builders fault, but unfortunately as the delay was happening, we were also watching the interest rates increase almost daily. We are now retired and on a fixed income, so this is very unfortunate.

A million dollar tract home. Amazing 0

My homebuying experience has been mostly great. There are several minor issues identified in the final walkthrough that still need to be addressed after two months. I understand that there is a shortage of labor, supply chain issues, and several homeowners with similar minor issues. Progress is being made.

The process of building a home can be very stressful and overwhelming but the folks at Shea homes made my experience very smooth. From the sales team (Catherine) to the construction team (Jorge), every single aspect of buying from Shea homes was great. Even after closing, the construction manager (Jorge) continues to check in with me on any issues or questions I have.

Quality of work is very poor. The flooring is uneven in several places with hallow space underneath LVP planks , Huge gaps at cabinet alignments, leaky faucets and so on.

Loved working with such genuinely awesome people. Very lucky that we got our dream home from Shea. I work for an apartment builder and understand the frustrations in the industry, Shea is truly the best.

Sales staff outstanding. Communications great. process they use for sub trades is great. Very ridgit with trades where by no changes can be made once customer has signed off on plans. should have some flexibility. extreme focus on quality whereby no issues to fix post closing. we would buy again from Shea

All the staffs are very nice and approachable, I do feel like the designer can be more communicative on the time window and options. We took our time to pick the color etc only to find out we have one chance to quote bc of time. The font of my house was also not completely painted, since the walkthrough come in from garage, I didnt see it during the walkthrough, but after I reported to the builder, they were able to resolve it without any issue. Huge thanks to Micah to help me navigate through the buying process since this is my first house. Duane was also very accommodating for my time schedule to set up one month appointment. ... More

I’ve been in the Real Estate business for over 30 years as a broker in Chicago and Shea really exceeded my expectations! We built this home long distance and the experience was a pleasure from contract to closing. Everyone involved put forth exceptional effort to make sure that our home was delivered in a timely manner with few issues that we addressed immediately. Our home is beautiful and we love it! I definitely highly recommend Shea as an extremely excellent builder