Shea Homes Reviews

I've bought a number of new homes in my life and this experience has to be one of the best. The quality of the home is supurb but what really stood out was the responsivenes and follow-up. Shea representatives are easy to get hold of and seem to truly care about their customers. I highly, highly recommend.

Shea has been great overall. Communication, value, and quality. The only problem that we’ve had was length of construction, but I would trade length for quality any day.

Sales, Finance, Design Center, Customer Support, All teams are very professional. The homebuying process is smooth.

The entire process was ok ….If you buy a lot to be build on it make sure that everything is transparently disclose if outlets and other utilities boxes are posted on your front yard …so no surprises at the end ! No to pleased with interior decorator support ! However After Closing the assistance and attention to details received from the house delivery representative Richard is been Outstanding!!!!

Horrible experience from the loan process until today 2 months after move in. The quality of the home is not worth the price. Everyday we have at least 2 repair men coming in to fix problems. The house we paid for is not what we got. We have spent the last two months putting money into the house to get the options that we wanted and some we paid for and did not receive. Even the Home Pro products are not good quality to include the door bell. Every disappointed.

The whole build out process was terrible. The general contractors here are basically sales people and have a made up answer for everything you ask them. We’ve had numerous items that were on our addendum that we pointed out that weren’t there while we did our check ins during the build. Sent our sales rep and GC an email listing out all of those things. GC made up lies saying like our coach lights are wired, they bricked over it and they just need to cut it out. Come back a week later, electricians are at the house installing it and even told us that they were called back out because they weren’t initially told to do that. In addition to other items, they ended up having to add it later and ended up doing a shotty job. Another example is that they missed that we were suppose to have a cut out in our master shower, added later, and spilled white grout in a section of our black stand shower floor, and the GCs excuse was that it’s going to change color because that’s where the water hits the ground.. It was clearly grout and he said professional cleaning will get it out.. lie. So be sure to check your addendum items that you paid for as an “upgrade” also our flooring has paint throughout that won’t come off and the wood flooring has noticeable gaps and said no flooring is perfect and they also have planks with wood putty filing and said it’s the texture… we have engineered wood floors, not real wood. When it’s clearly a damaged piece. GC even admitted that the floor was delayed because they were having issues leveling the floor and had to do it 3 times. They also had our dishwasher on top of the counters and ended up scratching it up, we could clearly see how they pushed the dishwasher off and left a clean straight line scratch that was black. It wasn’t coming off, he told us it was the pattern in the granite.. another lie, they ended up having to get someone out to buff it. Don’t get me started on how long it takes them to send someone out. Warranty hardly answers. I have to constantly follow up. We’ve had issues with electrical since we’ve moved in. They are all nice in person but when it comes to taking action.. silence. We’ve had issues with the doors and the weatherproofing causing bugs to come in, there’s a clear line of sight where light is coming in.. GC tried to say it’s a reflection from the glass on our door.. it’s not, when our warranty person came out she even said there’s clearly a hole. Our side fence is poorly cut our dogs can get out of it. GCs response was put chicken wire there because the slant of our lot they had to cut it like that.. also not true, even shea sales rep saw it and agreed that was bad. It got to the point where we were catching so many mistakes, the GC told us we can’t come check on our house anymore and that he would start locking the door if he had to. He wouldn’t respond to our emails, assuming he didn’t want it in writing, but when my agent would call him he would say he’s working on all fixing all the issues. The quality and overall experience we’ve had with shea has been terrible since we signed our contract. I would never build with them again or recommend anyone to build with them. ... More

Shea Homes--throughout an unusually long building process--did an outstanding job in communications> Their efforts were timely--informative--professional--friendly and responsive! The limited contact we had with Shea venders was also excellent! Overall, we are very pleased with our Shea Homes experience --and with our new Shea home!

Unfortunately, Shea has outsourced so much of the building process that problems occur. Dishwashers that are not properly hooked up, crawl spaces with mold, paid for insulation is not added and basic amenities are smaller and smaller. Wander over to an older unit and showers are 6x4. Come to a new model and they are 6x3. This is not you get what you pay for. Not giving name as I am dealing with structural and mold problems in a four month old home.

Landscaping in front yard not great

Builder delivered a quality built home, and quickly jumped hurdles to eliminate delays on completion. We were in our home before July 4th which was amazing and greatly appreciated! Sales was very responsive throughout the entire process … all the way to closing day!

waited 1 1/2 for a home only to find electrical items not working and loaner stove and garage door. Told another year or so ! Landscaper the worst dead plants and wrong even though we specifically noted plants we wanted and plants we did not planning on moving asap

The overall experience of buying a home with Shea is smooth and easy. The entire Shea staff (Sales, Maintenance, warranty..etc) are super responsive and go the extra mile to help you.

This is the third new-build home we have purchased in seven years - with the Trilogy at the Polo Club easily being the best experience. We had every opportunity to walk the property during the build. The walk through prior to closing uncovered only minor cosmetic issues, maybe 3 or 4, to repair. All of these were resolved in three days in time for closing. The quality, attention to detail and consistency of the construction is fantastic. The experience from sales representative to closing and after has been awesome!

Great experience and Shea Homes personnel were really helpful in every step of the way.

Shea does a really great job with their new builds. We were surprised how close they stuck to the original schedule despite all of the shortages and supply chain issues. After moving in there were a few issues that have taken a long time to resolve. Our water heater was supposed to have a recirculation pump, for example. 2 months in and the recirculation pump still isn't functioning after multiple visits from plumbers and the customer care team. Overall we're happy despite the minor issues.

If you are coming to Encanterra I suggest getting Aimee as your sales rep. She was the BEST part of the Shea buying experience. She was incredible to work with. I think all builds are a test in patience. This one was even more so, with supply chain and labor shortages it took a lot longer to build than would be expected. There were probably more issues to deal with than normal as well. Aimee was on top of all of them. Even when we came up with a snag with financing. I wouldn't suggest using Shea financing. But, Aimee stepped up to make things happen here too. She was in it until the end. I wouldn't be here without her. And, I am happy as can be to be here. Ask for Aimee if you get the chance! And welcome to Encanterra! ... More

Follow up to our inquiries on progress and workmanship was below average.

Love at 1st site. The Shea home that I recently purchased had all of the features that I wanted from the hardwood floors to the patio area. My sales person Jane was easy to work with and had answers to all of my questions. Jeremy the building supervisor knowledgeable and easy to work with. Buying this house has been a totally positive experience.

During the final inspection we found several issues that were documented but do not have any action plan to address. We had discovered the manufacturer of the main power panel had reported issues with quality of breakers that could cause a fire. We were told that would be investigated but 90 days later no update. A garage door panel was dented after installation and prior to taking possession. We were told a replacement was back ordered but not surprisingly, they are still building houses with the same garage door being used. Why can't mine be replaced before a new house gets one? They must be able to get doors from somewhere. ... More

Overall great experience. Great customer service. So far quality of the home looks good - will know in a years time for sure.

They forced me to close the escrow with a combo walk without even frig and with a lots of issues.For ex. I was forced to have upgraded washer/ dryer. During the combo walk, it shows them don't fit the space. As if today, Shea still hasn't fix the problem. This is just one of the examples.

Sales process was great, design center process was a nightmare ! The design center messed up a lot which made the building process very stressful for me.

sales person was helpful and was knowledgeable but after deposit paid she wasnt much help addressing my concerns. There were several delays with the build and communication about completion was minimal. there are still some items that havent been fixed or completed in my house. I felt frustrating during most of the process

Shea is already above the rest of the builders in Colorado. However, they are not fulling living up to their perceived reputation. Communication, communication, communication is big in the world between customers and the business. It is just as important internally in a business. Shea has a lot of work to do with communication. Lastly, I would say Shea could do a regular audit of their employees’ job performances. Of the handful of employees I interacted with, there were a couple that had competency issues with job duties. Aside from the previous faults, I do like my house and quality within.

Our home building experience was not great from the start. When we originally looked at the lot, we were given a base price which we verbally agreed upon. Then, when we went to sign our contract, the price raised $20,000. Our sales rep, Liz, never gave us a warning of a rate increase. In fact, she told us to come in on a Saturday before Monday so we would miss the price increase. Overall, very unprofessional. Then, after we signed our contract, Liz called and told us that we could not have our exterior model and color. Again, this was AFTER we signed our contract. So, we had to pick a different exterior for a million dollar investment. The communication and professionalism was never there. Liz proceeded to tell me via phone that my expenses seemed tight and “she didn’t need this sale” so we could back out if we were not pleased. ... More