Shea Homes Reviews

Overall, very happy with the home buying experience with Shea. Josephine was amazing, extremely helpful and responsive throughout the whole process. The rest of the team, from the construction to the design team were very knowledgeable and helpful. Gavin has also been very responsive and timely with all of the warranty follow ups.

We’ve been moved in for 2 months and everything seems to be up to our expectations. Shea homes have kept in communication with us starting from when the home was being built to now. and they’re quick to resolve any issues within a very reasonable time, which haven’t been many or major . We love our new home and would recommend a Shea home to anyone in the market for a home purchase

The homes are lovely and clearly designed with seniors in mind. There is plenty of storage in the kitchen. Every lower cabinet has pull-out trays and all drawers are soft-close. The floor plans are well thought-out. Our only complaint is that there has been no follow-through on some of the items that had to be addressed after close of escrow. The biggest one involved our kitchen island. There are prominent buff marks along the edges where some of the workmen put down their tools and scratched the surface. Someone went in to buff out the scratches, but those buff marks are numerous and prominent. Other than people taking photos of the damage, nothing has been done to fix it. ... More

One of the top constructions in mountain house/ bay area. Mahesh

It would better to each house in the area to have a unique house number even the homes are on different streets. There are several homes with the same house numbers. This causes mis-deliveries of packages

Overall I felt Shea did a good job

The design portion of the home building process with Shea was great. However, the construction portion lacked in terms of communication and willingness to correct mistakes.

I had a really bad experience with Shea. I was given the wrong information since the beginning, and just went downhill from there. I simply could not trust them. On top of a bad experience, they also had some horrible design choices for this community. It was not on their website, and again try to blame it on the buyer. They tried to sweep any wrongdoing under the rug. I could tell, but they would tell me something different, and this happened at almost every level I dealt with. I did have an amazing experience with the Jr. Rep., who I thought was the only one I could believe.

My wife and I found that our customer representative did not provide information to us unless we asked a specific question. Even then, there were many questions she simply relied with "I don't know". She did not offer to find the answer most of the time. Once we took possession of our home, we were very pleased with the workmanship and quality. We have had some minor repairs that needed to be addressed and the builder/vendors seem to be ready and willing to make us happy. While the purchase experience was not a pleasant as we expected, the end result is more than expected.

We bought here at Trilogy just from what we saw online and what our realtor told us as we lived across the country. Our realtor met with the sales staff and was impressed and that went a long way with us. Our first trip was a great success as we signed our contract. The process started and we went back to NJ. The construction manger Joe kept us informed all along the way with emails and phone calls. I met him for a pre drywalling inspection and all went well and was very informative. Building at this time was difficult due to labor and supplies being short but they worked through it all. The house was delivered approximately a little over 1 year from signing the contract. All is well with a few hiccups that is to be expected but they are fixing any small issues we have. ... More

A smooth home buying experience with Shea. All the staff members were really knowledgeable and helpful. Quality of the house is great.

Everything went well, the people were nice. A little bit delayed on delivery date however it’s because of the pandemic causing delay in materials and construction.

This experience was awful! The VP Scott was arrogant and does not care about customers. I have asked other Shea home neighbors and they all felt the same! No one addresses problems and did not things seriously. We all spent a lot of money and chose to pick Shea, but we was treated as if we should be grateful to have Shea. That is why Perry has sold more houses in this section than Shea. Customer service is the most important aspect of sales.

Shea team has been very professional from start to end. All parties involved kept us up to date with construction progress and preparing us for next steps until closing. Post closing, we have noticed a delay in responsiveness and have to follow up. They do eventually come and fix the issues. All in all highly recommend, can do better in post sale service.

This was truly a fun experience getting to know the builders and designers of Shea Homes. Everyone was so friendly and quick to respond to a concern.

Because this review is going on a public website, I am limiting the review to a summary statement. Overall, the buying experience was poor, which is a shame because as the home buying market shifts and there are fewer buyers, customer service will be the key to future sales.

Ryan and Shawna were amazing to work with as our field managers. Kept us in the loop throughout our home building process. They paid great attention to every detail. We are excited to be in our new home. It is beautiful.

Shea Homes is a fantastic builder and creates high quality homes. The contracted workers who assist with the builds are not always the most mindful of their work, but Shea’s team is quick to make sure mistakes are addressed and fixed immediately. I do recommend hiring your own inspector (with any new build) to help find any errors.

Regardless of the issue or where we were in the process, we always had great support and our issues were resolved quickly.

Had good working relationship with sales team, construction crew and post-completion complaaints team. Would have liked to see Shea offer more options at reasonable price, like interior cabinet, garage flooring, etc.

Feel like we have a good home - not custom but comfortable. Some minor changes would have been nice (semi gloss vs flat, etc.) but Shea doesn't allow it.

No problem with build. Although prices are at a premium, we were disappointed in how small and crowded the lots in Sunstone felt after the build. We have a corner lot that is surrounded by an extremely ugly brown cinder block wall which is all that can be seen in the backyard. Apparently ,nothing can be placed against it to block this unfortunate view and we have tried with our backyard landscaping which still remains unapproved after numerous follow ups since we bought the house in May.

very good customer service, very good team at all

My wife and I have been very pleased with the home buying process and the results we achieved. We stayed in contact with our Representative Charmaine Powell and our building Manager Kyle Ward. They kept us apprised of the homes progress which I'm sure was difficult during the pandemic. The trades people did quality work and follow up on any issues has been completed promptly. We're looking forward to returning to Encanterra when it starts raining again in Washington. (Perhaps even sooner).

Problems, problems and more problems.