Shea Homes Reviews

I would have given 5 stars for all of the above, but two things need to be improved: 1) The warranty specialist is too busy. He does not respond to requests in a timely manner. Even the appointments for urgent things are two weeks out (or more). 2) It appears that Shea Homes contracted some other company to do the tiles and then seal the tile grout. That company either forgot to seal the grout or didn't do a good job. We have grout coming out even with a sponge and water. The good part is that Shea Homes is responding, but still no resolution after 2 weeks+

Shea has done a great job from sales, construction, to delivery. We have a fairly good experience during this complex course of new home purchasing, and we would like to thank Shea for the efforts spent to make this new home delivery on time and with high quality.

Wonderful experience from sales to service!

Customer Service Rep was very responsive to schedule. However, arranging sub-contractors for corrections was not timely. Memberships orientation at our club was impossible to schedule. Under staffing issues lack the ability to work better hours to service new members.

We love our Shea home. We had some issues that took time to get addressed but eventually were worked out. I feel some of the problems might have been due to rushing the job and not paying attention to the small details

We started our journey with Shea in May of 2021. First we selected our lot and home model, signed the purchase contract and then spent a full day at the Design Studio to select our options to customize our home. Then the long wait for our home to be built began. Due to the effects of Covid19 on the availability of building materials as well as workers, what was normally a 5 month construction period lasted a bit over a year. Yes, it was frustrating to keep waiting for our closing date but in the end, we were so pleased with how our house turned out. We chose the Declare model and the final product was just as we imagined it. Sure, we noticed a few things that were not perfect but Dawn and the Warranty team are making sure that all issues are being resolved. Thanks Shea for building our Forever Home in this wonderful community of Ocala Preserve. ... More

Quality of workmanship is pathetic. Follow-up has been even worse. We've had our 1-month walk through 2 months ago and 90% of the items on the list are still not addressed. Here are some of the things that they missed the mark: damaged cabinets, uneven handles, damaged countertops, sharp objects protruding under flooring, uneven walls, slanted walls, damaged window, exterior wood voids, irrigation system that bangs pipes/walls, no pressure reduction valve, the list goes on.....

From signing contract to closing the home took 13 months to complete. Issue found during construction and walk through was not fixed prior to move in. Dry wall issues are being delayed repairs for one year. Irrigation system is tied into other houses and over watering of lawn has occurred for two months.

Working with the folks at Shea Homes has been a great experience. They are kind, patient, and very knowledgeable and helpful. The quality of the home is evident and the service provided in all phases of building through the first year is amazing.

Good people , nice sales staff, , I just got an easy problem ( the technician of the AC company forgot to contact a little part that make the AC drain water in the roof and drywalls . But the shea warranty is good .

My wife and I are very please with your team's responsiveness to our needs. As in any new construction, some tweaking is needed after the move-in. And so far, your team is very professional and punctual.

We had seen their ads but going through the buying process of a Shea home is an experience you won't forget. From the personal meetings to the very detailed walkthroughs we felt informed every step of the way. The Shea staff are well trained yet personable and eager to help. That coupled with high quality materials and excellent workmanship make for a very special experience. Thank you Shea!

Overall, very happy with the home buying experience with Shea. Josephine was amazing, extremely helpful and responsive throughout the whole process. The rest of the team, from the construction to the design team were very knowledgeable and helpful. Gavin has also been very responsive and timely with all of the warranty follow ups.

We’ve been moved in for 2 months and everything seems to be up to our expectations. Shea homes have kept in communication with us starting from when the home was being built to now. and they’re quick to resolve any issues within a very reasonable time, which haven’t been many or major . We love our new home and would recommend a Shea home to anyone in the market for a home purchase

The homes are lovely and clearly designed with seniors in mind. There is plenty of storage in the kitchen. Every lower cabinet has pull-out trays and all drawers are soft-close. The floor plans are well thought-out. Our only complaint is that there has been no follow-through on some of the items that had to be addressed after close of escrow. The biggest one involved our kitchen island. There are prominent buff marks along the edges where some of the workmen put down their tools and scratched the surface. Someone went in to buff out the scratches, but those buff marks are numerous and prominent. Other than people taking photos of the damage, nothing has been done to fix it. ... More

One of the top constructions in mountain house/ bay area. Mahesh

It would better to each house in the area to have a unique house number even the homes are on different streets. There are several homes with the same house numbers. This causes mis-deliveries of packages

Overall I felt Shea did a good job

The design portion of the home building process with Shea was great. However, the construction portion lacked in terms of communication and willingness to correct mistakes.

I had a really bad experience with Shea. I was given the wrong information since the beginning, and just went downhill from there. I simply could not trust them. On top of a bad experience, they also had some horrible design choices for this community. It was not on their website, and again try to blame it on the buyer. They tried to sweep any wrongdoing under the rug. I could tell, but they would tell me something different, and this happened at almost every level I dealt with. I did have an amazing experience with the Jr. Rep., who I thought was the only one I could believe.

My wife and I found that our customer representative did not provide information to us unless we asked a specific question. Even then, there were many questions she simply relied with "I don't know". She did not offer to find the answer most of the time. Once we took possession of our home, we were very pleased with the workmanship and quality. We have had some minor repairs that needed to be addressed and the builder/vendors seem to be ready and willing to make us happy. While the purchase experience was not a pleasant as we expected, the end result is more than expected.

We bought here at Trilogy just from what we saw online and what our realtor told us as we lived across the country. Our realtor met with the sales staff and was impressed and that went a long way with us. Our first trip was a great success as we signed our contract. The process started and we went back to NJ. The construction manger Joe kept us informed all along the way with emails and phone calls. I met him for a pre drywalling inspection and all went well and was very informative. Building at this time was difficult due to labor and supplies being short but they worked through it all. The house was delivered approximately a little over 1 year from signing the contract. All is well with a few hiccups that is to be expected but they are fixing any small issues we have. ... More

A smooth home buying experience with Shea. All the staff members were really knowledgeable and helpful. Quality of the house is great.

Everything went well, the people were nice. A little bit delayed on delivery date however it’s because of the pandemic causing delay in materials and construction.

This experience was awful! The VP Scott was arrogant and does not care about customers. I have asked other Shea home neighbors and they all felt the same! No one addresses problems and did not things seriously. We all spent a lot of money and chose to pick Shea, but we was treated as if we should be grateful to have Shea. That is why Perry has sold more houses in this section than Shea. Customer service is the most important aspect of sales.