Shea Homes Reviews

All the people we’ve interacted with: Debbie, Aiden. Rick and others have been most helpful and great to work with. The design and infrastructure of the development is nicely done along with the attention to details and follow-up.

But communication was very poor. They communicate mostly by email. Many times they are sending you documents to sign without anyone explaining to you what this new document is and if/or why you need to sign it. The local team was mostly accessible to answer questions or meet with me to go over things at my request. Particular thanks to Patti at the main office who was a gem, and helped me and my realtor tremendously.

We appreciated the responsiveness when there was a problem or we had a question. I appreciated the ability to change one of the extras that the first couple had chosen.

Good quality and great customer support

Bit more custom choices would be nice

Shea representatives from Sales to Building Sup’s and Support Staff, have been fantastic. Many are lifelong employees, which says A Lot, and they all seem to care about providing a great experience and buttoned-up final product. Of course, there are ALWAYS issues at the end of a build and after closing, and you can always expect minor fixes & finishes to be needed. Most frustrations we have had are scheduling trades to fix details post-closing and a few things that could have been avoided with more care during the build (again back to trades - not Shea or Shea employees). Overall - we are very happy, satisfied and recommend Shea! ... More

Initial contacts with BreAnn and Marlena in making our decision to buy, Mike at Shea Mortgage and Karen at Chicago Title were excellent and efficient. The first few months of home ownership have had some heating and electrical issues, but Shea has been responsive in addressing and resolving all issues to date. Shea offers a piece-of-mind 12 month warranty to include a 1, 5, and 11 month walkthrough to ensure everything is in order. We love our new home and appreciate the Shea Team.

Sales representative was fantastic through complete process and continues to be even after closing. Construction team and warranty team have been very responsive and continue to satisfy our needs. We unfortunately missed out on quite a few options as the design representative was unfamiliar with Shea homes and the time afforded us was insufficient.

Great people to work with. Kirstie, Mike, Laura, Cooper, Sharon and all security guards very helpful and very friendly.

Almost every Shea person we talked with was a pleasure. The home buying process seemed rushed, and the Design Joy was hard to navigate. I felt like we were updated throughout the building process. After moving in, most items that needed repair were taken care of right away. The microwave does't fit correctly in the cabinet and we're still waiting for that to be fixed. My biggest complaint is the person you sent to the house to walk us through the "smart" features. The person who came out was not a pleasure to deal with at all. He was pushy and insistent that we had to sign up and use all the features of the home. Yes, even the ones we didn't want. So today my Sonos told me that there was someone at my door. The Sonos is in Murphys CA, the door is in Hollister CA. Now, my Sonos won't work in Murphys, because Alexa in Hollister has done just what we were told it wouldn't do, Alexa has taken over. It's too bad that the last Shea person we dealt with was so unpleasant. As stated, Some Great..... Some Not So Good. ... More

Quite frankly the home buying experience was somewhat overwhelming. The fact that we were working from Cincinnati ,500 miles away, added a degree of difficulty also. There were many different people to work with for their functional needed. Then, there were the many documents that required electronic signatures. All the details with Shea Homes were in addition to the effort required to sell our house in Cincinnati. The onboarding process at Trilogy Lake Norman was also stressful. At times it felt like "trying to take a drink from a fire hose." There are some may topics that require attention. However, the quality of the house and the support of the people/staff are very good. ... More

Claire was extremely helpful,and a pleasure to work with.I highly recommend Shea Homes

They were very responsive with not on words but their actions for results were amazing.

Overall experience was good.After occupancy response to issues needs improvement.

We love our home, but simple mistakes should have been caught while building the home. Shea seems to be a mass cookie cutter builder. Very limited changes can be accommodated Mistakes are being corrected, but it takes time. Having Shea provide backyard landscaping was a mistake. There were no plans and we will be redoing the yard.

Overall a good experience but definitely room for improvement. Little things like a tiny chip in our countertop that we reported right away and were told it wasn’t covered under warranty. It’s a small thing that would take a few minutes to repair and go a long way to show the homeowner they matter after closing.

Jaime was very healthy in sales office and Brooke was outstanding seeing things that needed corrected at the one month repair period.

Great place to spend the quieter stage of life

Sales was extraordinary making it possible to relocate from VA. Would have been impossible without Margie’s help. Mortgage lending was extremely supportive and innovative. Found a very creative mortgage that was ideal for us! Field mgr was awesome. Jason was a 12 on a 1-10 scale. I’ve built 6 new homes, Jason was by far the best. TLB landscaping is outstanding! Both price and quality exceeded our expectations. Highly recommend to our neighbors!! Very happy with workmanship. Attention to details immaculate. Design outstanding. My only negative feedback is timing? But the house and community were worth the wait. No regrets. ... More

I give the Homebuying experience 4 stars. The only drawback I experienced with the Shea company was that they do not go "out of the box". When you make a request, it was 100% denied. Boundaries were set, and they do not budged, and stayed within the lines. Sometimes, you need to give a little leeway...which would have made the experience a bit more personal, understanding, and not just another transaction with the seller. Other than that, I enjoyed working with your outstanding employees, particularly April, Trisha, Alicia, Frankie, Ryan, and Todd. Thank you.

We really liked that Shea had the different stage reviews, in the building process. Especially showing us the walls before closing with sheet rock. This helped in making decision's of where to place things on the walls. It would have been nice, if during the building process, we could have added solar and or if that had been an option. Especially here in Arizona. Otherwise, everything was great. And the superintendent Alexis was GREAT to work with.

The closing process was difficult due to items not in place that Shea should have known about and senior executives did not respond to emails. The options selections process was also complicated as the team really didn't know about some options and that knowledge would have changed some of the items I selected (the Design Joy catalog was not accurate). That said, now that I'm in, I love the house. Quality is quite good and the construction foreman (Andrew) was great. The delivery team (headed by Vicki) is awesome and she is the most responsive person I have met.

Nellie made sure that we knew all of our options and helped us choose the home model of our dreams and that which we could afford. Since we moved from the northeast, we were limited in our ability to fly down and track the progress. Nellie made herself available for us, by phone, text and in-person. Carolyn Ann gave us regular updates on the build and inspection processes. She, too, was responsive to our calls and texts, and she made herself available when we were able to fly down to see the house in different stages. We felt supported for sure, also by Larry, with regard to the mortgage process. He, too, was responsive to our calls and requests, even on weekends. ... More

The homebuying process was smooth with good customer service. The house is well-built and made from quality materials, but some design flaws leave a bit of an unpleasant aftertaste. For example, a few awkward door swings, a poorly placed light switch, and a strange kitchen layout make you wonder if the home design was tested for functionality. Some of these issues were addressed and modifications were accepted, but some other issues were simply ignored.

Throughout the buying and building experience I was kept informed of progress and given realistic deadlines. Most of my issues have been with the appliances. In general the fit and finish are very good.