Shea Homes Reviews

The sales team was good. Pricing above market with initial homes seems like initial home buyers should be made whole with some upgrades. Or rebates . Lack of upgrades relative to model homes is unusual. We’ve bought two prior new homes and the builders were happy to offer us upgrades.. thesewe are profane of happy with the technology and remote app abilities of the home.

Pre-occupancy walk-throughs are very nice.

House was built pretty well. Only one issue. It takes a minute and a half to get hot water at the kitchen sink because they did not install a circ pump. Seems crazy to waste 1.5 gallons of water in Las Vegas every time we need hot water. Its on us to fix it they did nothing. For $820,000 you would expect a little better.

We had been looking for a smaller home after retiring from work, but had trouble finding the right combination of home and neighborhood in the town where we lived. This Shea home came on the market shortly after we renewed our search, and we are very pleased with it. It had been already finished, so I cannot speak to the experience of working with Shea from the ground up. However, Shea has been responsive to minor warrantee claims, in which they proved to be responsive and effective. We love the floor plan and general quality of the build.

Good all around. Would recommend.

This was our second build in Encanterra with Shea. Everyone we dealt with was friendly and professional. Susan at the design center was very helpful and got us through the process of selecting our finishes quickly. We did spend quite a bit of time before our meeting with her, selecting a lot ahead so our time with her was more efficient. Antonio and Mike, our site managers, were always eager to meet and address any concerns early on.

Built long distance - having a good project manager was key.

The quality and craftsmanship of the home are outstanding. The followi-up warranty support have been excellent.

We had a great experience working with Shea Homes on our purchase of a home in Fox Point Farms! Spencer was always helpful and professional on the sales side, Candace was so helpful in selecting design options, and Victor has been great as our warranty representative. Our thanks to them and the rest of the team at Shea ...

We had a great experience with Matt in sales. He is friendly and does a great job with keeping you informed. Overall we had a good home buying experience.

Sunnova is undergoing bankruptcy procedures and the homeowners are not being kept up to date on what is happening. We are new and have no idea when our solar system will be connected. More transparency is needed.

Overall experience was good and we are happy either way our home and especially the lot .

Everything was transparent. Models were so helpful to visualize the right floor plan choice for us. There were upgrades in the models that were not available however at the design center. Just be aware. Upon moving in there were some issues (as expected) with a new home but they were addressed quicky by Sanel our warranty specialist.

Many finishes like LVT AND FIREPLACES ARE NOT OFFERED. No gas fireplaces no gas ranges. You are forced to buy what they offer and then tear it out and put in what you want. The design center is very weak’

Sunstone is a very nice community with lots of amenities offered. It’s a great way to meet folks and stay active, as much as or as little that you care to. The homes have very nice floor plans to choose from and the contractors move right along to keep your build on schedule. Their project website is very informative.

This was our first home purchase and we were pleasantly surprised to experience very little stress as it relates to ensuring the place was free from issues and we closed relatively quickly as well. Since moving in Shea and the warranty lead has been very quick to resolve any issue that arises and genuinely wanting us to be very happy with the purchase. I would recommend buying a shea home to anyone.

All the people we’ve interacted with: Debbie, Aiden. Rick and others have been most helpful and great to work with. The design and infrastructure of the development is nicely done along with the attention to details and follow-up.

But communication was very poor. They communicate mostly by email. Many times they are sending you documents to sign without anyone explaining to you what this new document is and if/or why you need to sign it. The local team was mostly accessible to answer questions or meet with me to go over things at my request. Particular thanks to Patti at the main office who was a gem, and helped me and my realtor tremendously.

We appreciated the responsiveness when there was a problem or we had a question. I appreciated the ability to change one of the extras that the first couple had chosen.

Good quality and great customer support

Bit more custom choices would be nice

Shea representatives from Sales to Building Sup’s and Support Staff, have been fantastic. Many are lifelong employees, which says A Lot, and they all seem to care about providing a great experience and buttoned-up final product. Of course, there are ALWAYS issues at the end of a build and after closing, and you can always expect minor fixes & finishes to be needed. Most frustrations we have had are scheduling trades to fix details post-closing and a few things that could have been avoided with more care during the build (again back to trades - not Shea or Shea employees). Overall - we are very happy, satisfied and recommend Shea! ... More

Initial contacts with BreAnn and Marlena in making our decision to buy, Mike at Shea Mortgage and Karen at Chicago Title were excellent and efficient. The first few months of home ownership have had some heating and electrical issues, but Shea has been responsive in addressing and resolving all issues to date. Shea offers a piece-of-mind 12 month warranty to include a 1, 5, and 11 month walkthrough to ensure everything is in order. We love our new home and appreciate the Shea Team.

Sales representative was fantastic through complete process and continues to be even after closing. Construction team and warranty team have been very responsive and continue to satisfy our needs. We unfortunately missed out on quite a few options as the design representative was unfamiliar with Shea homes and the time afforded us was insufficient.

Great people to work with. Kirstie, Mike, Laura, Cooper, Sharon and all security guards very helpful and very friendly.