Shea Homes Reviews

Great experience working with Shea Homes from the initial "shopping" visits all the way through the closing process. We recently completed the 30-day warranty / repair with no issues. Very pleased with the sales, design, and warranty teams at Shea Homes!

I cannot say enough good things about Trilogy team members Kristine, Diana, and Micheal. These individuals are first rate professionals who consistently confirm our perception of Trilogy as a top tier 55+ community.

We had an overall good experience. Our sales person Riva was terrific at keeping us update and sending us photos along the building process as we were out of the area. The house was clean when we arrived to move in. We did run in to issues with sun contractors not showing up to make small adjustments and repairs, that has been frustrating. I will be happy when all the little stuff is done and they don’t need to come back in the house anymore

It was nice to be regularly updated on the build of the home via email and to be offered to view the home in multiple stages. However, at the same time if there are any questions or issues that arise there would be times that getting feedback would take some time. You can tell there is not enough ancillary support compared to the amount of homebuyers, so that individualized customer care can be properly given.

I have been living in the Cay since March. During this period of time, I have scheduled for three major repairs: the laundry room leaking, kitchen hood no ventilation, the AC unit leaking. All three problems were caused by workmanship not material itself. The worst experience is noise level from construction. Shea Home could have done better if considering strategically new phase construction impact to customers who are living in the closed phases. Workers started work at 7 am with loud machinery noise and unbearable dust. Very disturbing!

We bought a model and we were told that everything would be working at time of closing. However, when I asked that it be put in writing, they refused and ultimately they did not have everything working. They even said at the walk through they would be back and….nothing. I didn’t count on them coming through so not surprised just disappointed in how they treat customers paying that much for a home. As a retired builder, I couldn’t believe how they treat their buyers

The buying experience, contacts, information sharing with Shea is excellent. Shannon has always “been in our corner”, helpful and informative. We were kept advised of construction issues, date changes, deadlines, reviews and closing dates. The only minor issue has been the of minor punch list items which have been lagging in completion. We would have no issues or hesitation of dealing and buying another Shea home. Very happy.

Overall the experience was good. Definitely frustrating that they raised prices as much as they have. Priced us out of upgrades we would have wanted. The sales and building process was fairly straightforward, but definitely took longer than they thought it would.

Quality of tiles and LVP not good, I have to wait more time to get things fixed by Shea warranty

Excellent Experience working with Shea

Sales team unprofessional and unknowledgeable. Build material feels cheap for an expensive house.

Construction quality is so bad, issues not being addressed after home delivery. Everything so visible to the eyes but Sharath homes say they are within threshold.

The homebuying experience with Shea was very easy. We had two fabulous sales people Paula and Lynda and they kept everything running smoothly and worked out all the complicated details. It’s mind boggling how intricate all those details are and I am so appreciative of Paula and Lynda that they kept everything in order during the whole process. Our two field managers Todd and Mathew oversaw all the details of the construction process and the house turned out beautifully. Melinda in the design show room was very helpful and patient with my decisions for all the details of the house and it paid off, the house looks beautiful. The Initial loan qualification process with Amy went very well, but when we had to update everything a year later that process was more tedious and complicated than I felt it needed to be. It became a arduous and expensive for us and we changed lenders at that time. The closing process was easy and the house presentation was very nice and thoughtful. The house was remarkably clean and perfectly ready for move-in. We had several scheduling issues with the subcontractor I wired but when Adreiel , Matt and Travis arrived they did a good job. We’ve had many issues with the pool and landscaping but those are slowly being worked out. We have been here 2 1/2 months and the house is working very smoothly. We love it. ... More

The process was long due to Covid and the problems with materials and lead times. Shea representatives were always able to talk to even if the news from them wasn't what you wanted to hear. They did the best they could with the trades available to complete the home and make the required fixes. We love the design, feel, and function of the new home tremendously.

It was a wonderful experience building my home with Shea Homes because of George, Angela and Adam. They are responsive, attentive and super nice to work with.

This is our second Shea home and overall it has been a great experience. I only gave 4 stars on price because prices everywhere have skyrocketed and 4 stars on quality because of one fairly significant issue involving location of grab bars in showers The Warranty service has been excellent in every regard. David is professional and very responsive and a credit to your company

From the moment you decide to take the plunge and put your name in the drawing, you have no idea what a dream you are about to live. From the guidance and professionalism of the sales team to the expertise of the design consultant, you are in for a truly once-in-a-lifetime adventure! You fell in love with the homes the minute you walked thru the models, but it does not compare with the feeling of pure joy you will experience as you watch YOUR choices grow into the dream home you truly deserve!

I purchased three detached houses in great park community. The Shea home is the best builder.The details and service is great.

Matthew and Ricky are very responsive and understanding of the issues and have fixed things efficiently. Salvador seeks an excuse first to try and avoid fixing things, but fortunately, Matt and Ricky's judgement prevailed and things are being fixed to the way we prefer. Heat-pump driven multiple mini-split HVAC zoned system is still giving us issues. I believe that Ricky and Matt are dealing with several systems and haven't been able to devote much attention to ours.

High quality craftsmanship for the price.

I am extremely pleased with my purchase of a Shea home in Trilogy Verde River. The purchase experience with sales rep (Liz) was excellent - she found a more desirable lot during the purchase; the design center representative (Janelle) was meticulous in specifying all the many selections; the mortgage rep (Spencer) was continuously on top of the transaction; the warranty rep (Steve) was -is- quickly responding to any request I may have. Thank you, Shea Homes!

I greatly appreciate the following about my Homebuying experience with Shea Homes : - The transparent process of every step through out the construction of Home. - All the associates involved were very helpful at every stage and very willing to help anytime. - All the Home Appliances and the Home construction Products are very up to standards per the market. - One year warranty period which comes with the Newly constructed Homes. - The timely delivery of the Home on the promised Date, which is very unbeatable in the day and time we live in, where every product is either in shortage or delayed in delivery. ... More

very pleased with home; wonderful floorplan

I absolutely love my home. It's a dream come true. The process was Unbelievable smooth. My salesperson Melba was so caring, honest and kept me informed of everything

Seeing few air cracks & other minor issues.. Shea is helping with them as part of 1 year warranty.. So far the experience has been great