Shea Homes Reviews

We had a great experience buying our home through Shea Homes. From start to finish, the process was smooth, transparent, and well-organized, with a team that was responsive, professional, and genuinely supportive. The quality of the home and attention to detail exceeded our expectations, and we felt well guided at every step of the journey.

I am very happy with my decision to buy the house . Quality of work and overall experience are great . It is nice to be part of a commuinity

Always telling me why they wouldn’t help me. They don’t listen. They just have standard responses. Very disappointed with Shea

The entire process went incredibly smoothly. From the very first time my wife and I met Hella, she was pleasant, professional, and exceptionally patient with us throughout the whole experience. She stayed consistently communicative and demonstrated impressive knowledge, answering every question we had with clarity and care. We definitely recommend Hella for any future buyers!

The sales team made our buying experience very enjoyable. We have had support whenever we needed issues addressed at our home. The quality of our building is outstanding and I don’t think you can get anything better for the price that we paid. All of the restaurants and shopping so close by is plus for this development.

The service was amazing, though some of the work could have been improved. Overall, I’m satisfied with everything. The sales team was great, and the sales warranty crew was awesome.

Everything about Shae stands for customer service. The entire team, including sales, construction, warranty, and everyone else that were involved directly with me have been professional, courteous, and always willing to listen and help. We love our new home!

Love working with all the shea people - great sales, builders, and warranty rep

Great experience but escrow company is not good

Our one-month review with Cory is 90% complete, just some painting to be done now.

As a soon-to-be retired professional in my mid 50s, I couldn’t have chosen a better place to begin this next chapter of life than Trilogy Sunstone by Shea Homes. From the moment I first toured the community, it felt like more than just a neighborhood — it felt like a destination built for people who have worked hard, achieved a lot, and now want to truly enjoy life on their own terms. The homes are beautifully designed, with open floor plans, modern finishes, and thoughtful touches that make daily living both comfortable and elegant. I appreciate that I could customize my space to fit my lifestyle — whether it’s hosting family for the weekend or relaxing on my patio while the sun sets over the desert hills. The real magic, though, is in the community itself. The Cabochon Club is the heart of it all — a place where I can work out in the morning, grab lunch with friends, or take part in one of the many social activities. There’s a true sense of connection here; everyone is friendly, active, and genuinely happy to be part of something special. I also love the location — close enough to the energy of Las Vegas when I want a night out, but surrounded by the peace and beauty of Red Rock Canyon and Mount Charleston when I crave nature and quiet. After years of managing deadlines and responsibilities, I can honestly say this is the balance I was looking for — a vibrant, fulfilling lifestyle with all the right amenities and like-minded neighbors. ... More

We could not be more pleased with Shea Homes. From the professionalism to the responsiveness to the quality of the work. It was perfect and we really appreciate everyone we interacted with.

We had a great buying experience. Construction team and warranty team have been excellent communicators and their follow-up exceeds expectations.

Shea is very communicative and has a thorough process.

Great quality and response from Shea

will not leave a review. They have trampled my first right amendment to freedom of speech, and threatened to have me arrested if I talk anymore

Sales team was great; however, my experience building with this builder has been deeply frustrating and disappointing, particularly given the price point and expectations set at contract signing. From early in the process, I encountered significant project management failures, including repeated errors, missed details, and material deviations from the approved plans and selections. These were not subjective preferences—they were clear inconsistencies with documented drawings, specifications, and contractual agreements that I had to identify myself. When I raised legitimate concerns and requested corrections, the response was troubling. Not only was I met with resistance and deflection, but I was also threatened with contract cancellation for simply holding the builder accountable. The Quality Assurance Manager’s interactions were combative and unprofessional, making an already difficult process unnecessarily adversarial rather than solution-oriented. Post-closing, the experience did not improve. HOA management and oversight following close have also been questionable—further extending the pattern of inadequate management beyond construction itself. Throughout the build, I was repeatedly forced to act as my own quality control to protect a major financial investment. Changes and deviations were often discovered only because I proactively reviewed progress—not because the builder identified or corrected them. For a new-construction home of this scale and cost, I expected: • Competent project oversight • Adherence to approved plans and selections • Professional, respectful quality assurance • Transparent communication • A collaborative approach to resolving issues Unfortunately, that was not my experience. To be clear, the final home itself is beautiful and has received positive feedback from independent inspectors from a structural standpoint. However, that outcome is largely due to my own extensive oversight, documentation, and persistence throughout the build. A favorable end result does not negate the months of unnecessary stress, mismanagement, and adversarial interactions that defined the experience—and it does not improve my overall assessment of the builder’s performance. ... More

Great experience overall. The build was completed quickly and efficiently, and the communication throughout the entire process was excellent. The Shea team (Micah and Spencer) kept me informed at every stage, responded promptly to questions, and made everything feel smooth and well-organized. Really impressed with the professionalism and speed—highly recommend this builder.

We were told that "NO" is a favorite word of Shea's. That is not a problem as you know exactly what you can and cannot have. However, that NO was taken to extremes when even a minor tweak for a home almost $1M was not able to be granted. Upgrades are severely overpriced and structural options are limited. The best thing TLN has going is the clubhouse community - it's why IMHO anyone would spend an exorbitant amount of money to live here.

Overall we are happy with the house. The "sales agent" was a very professional and a pleasure to work with. The "design agent" was NOT professional at all and we are very disappointed in her work. The "project manager" was very professional and very easy to work with. He answered all of our questions in a timely manner and addressed our concerns during the entire building process.

Rooms are spacious with economical options to get a great build for an exciting living. I loved living in this building. A sound and well built.

Great buying experience from start to finish.

Kyle was so amazing to work with! His attention to detail, personal skills, helpfulness, expertise, workability, responsiveness, availability, and expertise were beyond expectation! He’s exceptional and a real asset to Shea Homes!

Didn’t get my keys until moving day through no fault of my own. That was very inconvenient and stressful. I am not keen on how we’re denied having an inspection of the electrical and the roof, which is normally standard. Other than that, it was fine.

We have bought several custom and spec homes over the past 30 years and this was, without question, the most organized, transparent, simple, and painless home-buying process we have encountered. Kudos to the Shea staff who assisted us every step of the way from sales, design, construction, to warranty.