Shea Homes Reviews

Everyone involved has been great to work with.

Enjoyed working with the Shea team. It wasn't perfect but they all worked together to provide a great new home for us .

Overall, positive buying experience. Very responsive to issues.

The Shea reps at the Enclave sales center were professional and helpful (Tamara and TJ). The experience at the Livermore design center was outstanding. Kristin was knowledgeable, professional and patient. The construction manager for my home, Dave, was courteous, professional and very accommodating. The Shea rep who did the walk through, Octavio, was outstanding and very responsive to my questions and concerns. I appreciate his help in everything he did, including the 30 day walk through. My primary complaint is that Shea homes is not very flexible in the options for their homes (for example, the use of hardwood on the stairs is not allowed), or making simple custom modifications (for example, widening a bedroom doorway for wheelchair access). ... More

Special call out to the sales team, Liz and Laura- and our project manager Brian and warranty coordinator Lala off to a good start. Overall build is good, its definitely not custom, but we new that going into the build. The day we took possession, the painter a few hours before we arrived, dripped white paint all over the floor- and left the doors open in 119 degree heat, creating a massive amount of insects inside the home that took a month to get rid of them- that was definitely frustrating . Problem with original design center team, but Shea Homes stepped up and did the right thing eventually, but at the time, that was very disappointing that we had to go through that experience, what should have been an awesome time at the design center, we left feeling insulted and really frustrated. The community is beautiful, thoughtfully designed and well maintained by the HOA ... More

Should have done back yards for all homes not just the inventory homes that are not selling.

Overall was a positive experience from initial interactions all the way to closing. Shea team did job of keeping us updated along the way and were responsive to queries and clarifications, and we had pleasant interactions with entire team we were engaged with. Our closing walk through found mostly minor issues so that came as a good surprise. The workmanship while not perfect (we don't expect any home builder to be) certainly met our expectations for the most parts. Would recommend based on our experience so far.

Great construction manage - very well managed

We have had the pleasure of working with some very fine people that have listened to our issues and helped to resolve them.

We closed and moved into our new home in April and have been pleased with the warranty follow up, general quality of the workmanship and the responsiveness of the entire sales and service team at Shea homes in Wickenburg.

We loved working with Karen. We were hoping to finish the process with her. Derek filled in for her whenever Karen wasn’t available. This isn’t my first purchase, abd I have dealt with other builders and staff. Unfortunately didn’t have a great experience with Derek. Especially after closing, he was very cold, and wasn’t willing to help.

I think overall the house is pretty well-made. The walls are a little thin, however, and I would’ve liked more flexibility within my option package.

I have not yet moved in so I can’t give a thorough review. I found Katie and Kirstie in Sales to be attentive and helpful. I found Mike and Rome equally attentive to resolving issues on punch list. After project completion, I feel value for price paid was insufficient. Processes to deal with upgrade installation have been problematic.

Closed on our home 2 months ago, was about 1 full year since groundbreaking started. Process was generally smooth, issues with sub-contractors, design team, timing. We had an issue with missing carpet from the design center, was known since pre-drywall and was not resolved till 3-weeks before closing. Communication between sales/construction/design seems non-existent. Any issues we've had, have been addressed. We had an independent inspection done, sloppy work with drywall and stucco. Asked to repair and they will say that's the way it's done. I would say Shea is above average. Have heard many worse stories from other builders. ... More

Great care and responsiveness to questions

Our overall experience with Shea was very positive! Matt our sales person is a tremendous asset to Shea! We had a wonderful experience with our field supervisor, Jason. AND would build an home with Jason again, should the opportunity present itself!! Our warranty specialist, Lala has been tremendous to work with also. The biggest issues we had was during our design center consultation and issues that arose from that process. Outlets were added when they were not needed for low voltage, tile flooring was not ordered to finish the covered patio space to match the home, bathroom faucets choice was not made originally and our back patio was lowered prior to build to allow for thicker stone when we already had decided to use porcelain tile with the landscaper. I will say that the process at the time was pretty smooth…just did not understand what it meant when our designer was new to Verde River, but not to Shea. Turnover happens and most of our issues have a positive side to them as well. Overall, A+ and we want to thank everyone to make this long distance build possible without many headaches at all!! ... More

Too early to tell on a lot of this.

Mike was great to work with and very responsive thru out the entire Sales process. .Debbie in the Design Center was also the same and our only complaint was that the price of upgrades seemed very high and their lack of flexibility in making simple changes ie deleting a medicine cabinet before the house was even framed. The superintendent, Ryan was fantastic and extremely proud of the work that he and the crew did! Lastly Richard in customer service could not be nicer and extremely responsive and professional. A very good team!!

Overall good communications and progress reports. Overall good quality of materials and construction.

Compared to other new builds. The quality for price is outstanding. We haven't encountered many issues with the house, and the few we have were corrected quickly by Shea's warranty department.

Shea built a quality home with added great features. Their sales staff is very responsive and their workmanship is high quality.

Lots of help from Donnie, Andrew, and Adam. Great to work with. It took a lot longer than we thought, but now that we have moved in we are very happy with the house and the community.

All Shea employees are great to work with

We were out of state when we bought our house so we had some apprehension about the whole process. But Jane was there to help guide us through it. She worked closely with our realtor throughout the process. As the build phase wound down, we started working more with Mike the build manager. He was very responsive and understanding throughout the process. We don't think the house would've come out as nice without his leadership. We did have several known problems going into closing that were a pain to get resolved since we had to let people into the house we now owned. We had to deal with the trades. I know there's a lot to juggle but these things should've been handled earlier. All in all the process went great and we'd do it again. ... More

The wait was worth it. Shea Home actually uses good building materials for their construction. We've had 2 neighbors from other builders compare their building structures to what we have and they both confirmed the quality.