Shea Homes Reviews

I have paid premium price for my house, but did get poor quality house for it. - The sales team very stubborn do not give opportunity to tell the quality issues identified, they just say whether to cancel or buy it. How can we cancel it after putting such a huge amount. We have to accept what ever quality they built it. - The put the chipped roof beam, when I pointed that issue, construction officer says it is what it is. - On receiving day of the key found huge cracks on the side yard. They can’t address it with in few hours, as I got the keys, I have to wait for service request. - After 20 days of living every nook and corners has huge crack/ displacement, during the 1 month appointment learned that they can fix these issues at 1 year appointment. - With in 15 days there was big wall enclosure displacement at the entry of the house. This shows the quality construction, I feel disappointed with this problem. Everyone in the neighborhood think it is the structural problem, where as your team think this model has known issues with wall enclosure displacement. - the garage handover with a dirty wall, I have notified before the keys handover. They didn’t care to fix it. Positive side: All minor problem fixed on 1month appointment findings on time. Overall the quality of the construction is very poor. ... More

We received adequate updates during the build of our new home. We appreciated the quick responses to our questions & concerns.

Buying experience with the Sales staff was great. Post-closing not as good. I found a box of nails on my roof two months after closing. 30-day review did not go smoothly. Multiple trades for touch-up issues were scheduled without letting us know. Also, our backyard gate/fence was installed the wrong way and, 9 weeks after closing, it still has not been remedied. Multiple issues with post-closing items still remain pending.

We were the first house to be delivered in a new phase and very openly felt like Shea delivered us the home too early. There were many issues with the house that we are still working on fixing over a month later. We don't even have a mailbox yet and have to pick up our mail from the post office! The home was not setup with usps so we could not get internet service until after we moved in. The OneTouch experience to setup all our home was difficult to coordinate and we still don't have everything setup. Overall we have not been pleased with the experience we sold vs. what Shea delivered.

Steve, the build manager was very open, and generally built a solid quality house....responsive to questions, but obviously has no control over timing/delivery of materials. Several (minor) quality fit/finish items could have been improved. Not sure he controls the sub-contractors, but has a clear eye on a quality build. The warranty team/process is horrible...after 5 months, still waiting for (identified at 30 day review) a hinge screw, door close adjust, front door threshold gap repair. Have re-scheduled most repair items at least once, and have lost count of how many 8-12 mornings we've wasted, waiting for someone that never showed.... Working with the fourth 'warranty analyst', so my observation is that Shea cannot keep people, and needs a review of sub-contractors. ... More

Excellent customer service and great staff

The Shea agents for Park Circle were fantastic in their communication regarding progress of the home building and guidance on options. They made the whole process stress free and welcoming.

All involved from sales to construction to post construction did a good job.

No flexibility. Many mistakes in the process

We had a great experience with Shea from start to finish! The whole sales office was great, especially Mac. He was very responsive when we had a snag with the design center. That issue was promptly addressed and our minds were quickly put to ease. Our realtor even said Shea was the best new build company he has ever encountered! That really reaffirmed our trust in Shea. We are in love with our new dream home!!

Shea has exceeded my expectations Ive bought a new built home before and after i closed the company wasn't responsive however Shea has been top notch with responding to all minor issues

We very much enjoy living in Wickenburg Ranch. It took considerably more time to build the house than originally planned, which created a ton of challenges. We also had turnover of our building manager several times. There is still a missing component to the new home build. We also utilized the preferred landscaper of Shea homes and have some unresolved issues as well.

House built very nicely Equipment must be tested before final delivery

Your customer service department leaves ALOT to be desired. Our $16,000 patio sliding door has marks all over the frame. The shower curtain rod was broken from the start, No vent hood shroud, hole in the patio roof. Electrical problems. Warped baseboards. Stains on carpet that were there before wr moved in and on and on (there's ALOT more and NOTHING has been addressed in over a month. We are no dealing with one of the CEO's at Shea, because your customer service department fixes NOTHING.

A very long process, but you were always in the loop every step of the way. This certainly made the experience worthwhile.

Multiple issues with workmanship. Fit and finish is laughable with doors that don't align, cabinets damaged, stucco peeling, paint that doesn't cover, trim that doesn't fit together. Not happy with the oversight or lack thereof by project management.

plumbing continued...then smart home should be an option,..not an expensive experiment forced upon your buyers. In addition, SST is giving Shea a black eye. The techs are incompetent, make things worse, must be continually called back for the same issues. Techs from Spectrum have fixed the problems that SST white glove created. Except for the area around the clubhouse the common area landscape is pathetic, most of it poorly planned and selected and even dying. Overall several levels below what we have seen in other Shea projects such as Trilogy in Nipomo.

Our home is still missing items. Other homes around us that are being completed have the items we are missing, yet we are constantly being told that we have to wait due to shortages. Do not accept your home if not 100% complete or you will be treated like a second rate human when it comes to getting the home completed as promised. We were so excited to buy our new home and especially it being a Shea Home, but have been treated like second rate humans after receiving our home. Each time we inquire about items that are supposed to be completed or replaced, we are told there are still back orders and we have to wait....except all the homes being built around us are getting the items. One would think that a company would take care of the people who trusted in them to keep their word. Sadly disappointed in our experience with Shea homes up to this point. ... More

Only wish yard was more level. Too Many unlevel spots in yard.

Nice material and equipment selections. Very few defects discovered after taking ownership.

Do your job correctly! I cannot trust Shea at all!

Pay attention to detail do not let them rush you through your walk-throughs because you will never get anything done it is horrible trying to buy a house and expecting it to be right and four months waiting to get it things repaired don’t let the smiles for you

After we moved into our home we found a few issues. Shae was very slow to respond to the issues. When they finally did, during our 30 day follow-up, all we got was a lot of excuses and "well we can ask if they can fix this". A huge issue, that has yet to even be looked at, is our door leading from the house to the garage. This door is a fire door and on a windy day you can hear the wind howling through the huge gap in the bottom of the door. We are still waiting for someone to come look at it two months later... This is just one example, there are other issues that I don't have the time to address. ... More

Question everything. Many things are not as pictured. Shea constantly substitutes vendors, often not for the better. They tend to blame the vendors for reasons the substitution is inferior but when you talk to the vendor it is a different story. This project is almost complete and Shea wants to be gone. It shows in having a finished house and the amount of time I spend waiting for repairs. Not much pride in their product at this point in the development. Everyone says in the beginning it was much better and Shea made sure things were done right. Two months later I still can not use my master shower. It will be repaired in another 3 weeks ... More

The overall buying experience was great. What I do think could have been improved is the oversight of the contractors. For our particular home there were some serious plumbing issues that had to be resolved right after closing. I understand that they work with a lot of contractors, but these types of things need to be caught and addressed before closing ideally. The sales team were amazing and always diligent in responding back to our questions/concerns. We never felt pressured to buy or forced to buy and they were always transparent of the entire process. Including discussing easements, what the HOA covers, important timelines, closing handouts, etc. ... More