Shea Homes Reviews

All service personnel have been very responsive. It is a pleasant experience dealing with Shea.

Shea has a reputation for quality and, for most items, the quality is obvious. For other times, Shea falls short. For example, one towel bar in each bath and no hand towel ring. This is a half million+ dollar home. Framed mirrors versus a single sheet - another example. It's the end finishes that homeowners "see" that should be better thought through. Suggestion: Spend about $1000 more to include finishes that will make the home sparkle. Communication is good from all departments - realtor, crew, and warranty. It's a solid home. Struggled with an ADA issue that should have been handled better. It was not honored. I do recommend Shea Homes, but with the understanding that some finishes and ADA needs be taken seriously. ... More

Purchase experience was generally smooth. Lots of positive interaction with Sonja throughout the process. Larry, on the finance end was good, too. Brad, the GC has been fantastic, Caroline as our liaison, too. Some head-scratchers regarding appliances not working properly from day-one. The "cleaning" and "punchlist" crews seemed to make more messes than they corrected between walk through & closing. Lots of painting splatter needing work

Nice quality home. Closing was rushed, before they could finish there things. Disappointed in the quality of carpet. Overall good service and beautiful new home.

It has been a great experience purchasing my Shea home. Everyone we've met from the sales office to the service team is very professional and helpful, except for Michele in the Design office (I believe she is a VP of some sort), who told me to rethink if this is the right home for me when I requested some minor design changes during the design phase.

The effort made by Shea Homes has been exceptional! The Field Manager (Michael ) kept us abreast of progress on a weekly basis once ground was broken and the Warranty Manager ( Laura )was very affective at addressing any issues that surfaced post delivery. Once your in your home you realize your neighbors are all very friendly & happy! You can't go wrong with Shea Homes at Trilogy!

Overall my experience was very good. The teams were responsive during the build process. After move-in, I sometimes feel that my warranty rep and I are not communicating the best, but I still have the 5 and 11 month visits to make sure everything gets worked out.

No major issue with the home buying process,

floor plan is so good

I appreciated the professionalism of the staff throughout our home buying process. I felt comfortable discussing issues that arise and confident that they would be resolved. I did not like that we had to had to do our walkthrough and close on our purchase before everything was completed. There are many issues we found after we’ve moved in that we now have to address through the warranty department. It’s frustrating having to book appointments and take time off work to handle these issues. Additionally, there were minor changes we wished Shea had offered like adding or moving outlets or putting in a regular bathroom door that are difficult and expensive to make after construction. Considering how much this house cost, this makes the value for the price paid significantly lower. ... More

Shea was very responsive at every step of the way. We are very happy with our home. In full transparency, there were a few workmanship issues with the house (expected for houses being built at this scale), but Shea's customer service and warranty quickly addressed any issues and continue to follow up proactively.

Two of the big benefits of this home is that it is a smart home with every appliance connected and controlled via the internet and gas solar electricity with an EV plug for charging. It is easy to open the front door remotely, turn on lights, view security cameras, cycle the water heater for instant hot water, turn on the heat upstairs and downstairs and gave packages delivered from Amazon right into the garage via automated garage door access.

Everything was fine, no issues

We love our new home, but defenitley were surprised at the items we needed to do when moving in. When designing your home, be aware of upgrades that don't include basic items like towel bars in the bathroom, tile & granite not sealed by builder. We expect some items needing attention, but did not expect to have to do projects the week we arrived.

Our experience with Frank in sales was very good. We had a bump in the road and Frank quickly found a solution. We had a change in project managers and both were very nice. Seth ended up being our PM and we were very happy with him. He kept us informed, sent pictures of progress and the house was always clean when we came to see it. The only thing I can see room for improvement is using teams. I had never used it and could have used some guidance. Also, it seems like there is a disconnect with the app and online version. Things weren’t always answered in a timely fashion because of this.

Home buying experience is smooth , quality is good .houses are expensive for the space and size

Great value for money homes

We are very satisfied with Shea Home through wonderful customer services

Jason when out of his way to answer questions, guide us on issues we were having and making us feel comfortable about decisions. The area that needs work is the design center. Our designer did not offer alternatives or give suggestions or give the pros and cons of various materials. When it came to designing the lighting and placement of outlets etc., she was no help at all. There are many things I would have done differently if I had known there was a choice.

While I can’t compare to another home I’ve built because this was our first new build we are happy with the home Shea built us. The process itself was a little more difficult because we bought during Covid. We had to make design center selections in one day so it was rushed. The other thing that sucked was b/c Covid slowed things down our models weren’t open when we purchased so we didn’t get to see some design center options they ended up installing in the models which probably would have changed our choices on some things. We’re happy with our purchase but I don’t know if I’d build a new home again as it’s a daunting process end to end. Parts were fun and obviously new is nice but it’s not for the inpatient. ... More

I was out of my element, having never bought a home by myself. It was an orderly transition, with help available when needed.

First, I have bought 5 new homes, I will say that we love this home in general, but our beginning has been rough. Deanna was a great person to work with on the front end. House wasn't delivered clean, some things out of Shea control... type of insulation, garage door opener downgrade, dented fridge, no washer/dryer (have loaners). Busted kitchen cabinet, broken tiles all through kidtcen, also in master shower. Flooring issues, window blind too small, many little touch things that should have been done prior to delivery. Then to top it off, broken cable line, so we had zero internet/tv for first two weeks. The good news is that our long punch list is being worked on now, Adam has been an amazing help and overall the staff is very supportive. Biggest disappointment would have to be the tile issues, but other than that, it will eventually be a wonderful home! ... More

Being at the beginning of a new community build has alot of kinks to work out. Fortunately, BreAnn and my Project Manager Will, along with my Warrantee person, Gus have been easy to work with and responsive. Along with many supply shortages, there have been significant shortages in Skilled labor which has caused delay and less than desirable end results with certain trades. Will and Breann and GUS (he's a GEM) have worked hard to remedy various issues.

90% of everything in our new home went well. The tile and closets subs should have done a better job.

The whole team has been very responsive to any issues we have had with our new home. Even small issues that arise they treat them as a big deal and are quick to respond.