Shea Homes Reviews

Very beautiful home and community. Construction in general is high quality, and design of the home is well laid out, Energy efficient systems and automatic /wireless options are working well and convenient. Shea did well at keeping me apprised of construction progress and held to the promised dates for the construction steps. i rated responsiveness as a three as the warranty service processes seems to have some gaps that allow for concerns to fall through. One gap is that a service request disappeared after being acknowledged. the second is that i twice received letters saying that the service had been completed when it had not. I rated quality of workmanship as a four as i have found two problems with the electrical wiring. One was a dryer plugin wired incorrectly, the second was a ground wire left loosely connected that caused loss of power to the living room. ... More

We are happy to do bussiness with Sbea

Shea has been very responsive to issues. The quality of the home is very good.

The positives. Shea builds a good home, and their staff is friendly and largely helpful. Issues encountered along the way in construction and close inspection were addressed timely. My issues have mostly been around post close items. The landscaper (TLB) didn’t follow up per 30 day. It took repeated outreaches to get them scheduled to resolve issues, and they’re still not fully addressed, and communication is very poor. Overall, I’d recommend others to Shea, but Shea should utilize their leverage with TLB to ensure the full experience is positive.

The process was fairly well orchestrated throughout the months it took to complete. There were problems encountered outside the builder’s control that could have been better communicated but the overall experience was a good one with very positive results.

My superintendent, Ryan, that worked with me during the project was triple A. He was all over everything and should be commended. 3 disappointments. 1) Quality of actual paint should be upgraded. Pulls off with blue tape, feels cheap. 2)This is our 2nd Shea House in 2 years. We built in the Canyons in Colorado. Better trades in Colorado than AZ. Cleaner workmanship. Oh well. Our 2nd bath, bath tubs, weren't covered during construction with cardboard and got scratched in Colorado. We warned Trilogy VR super of same possibility and got deaf ears. Scratches again, difficult to fix. Unnecessarily annoying. This was our 10th new build and have experienced this before. Seems like a simple fix to me. 3) We used your pool guy CalPools. Pool, hot tub, fire pit, outdoor grill. Nobody recommended to upgrade propane tank size. Our first pool. I learned our 120 gallon tank is filled to only 95 gallons. Pool heater burns 6 gallons per hour according to AZ Gas . The math doesn’t work well. We ran out of gas after turning on heater for pool for what seemed like 6-8 hours. Big surprise. Somebody from Shea Sales, or initial Shea construction meeting, or Shea landscape meeting, should have pointed this out to us. Now I have to tear up the landscaped front yard and deal with all sorts of companies to get this approved and remodeled. Now I am at the mercy of their pricing and owning an extra 120 gallon propane tank. Frankly, it is borderline unexcusable considering how many pools Shea has been involved with. Overall very pleased with house and Lala is doing her best to take care of warranty issues. The Shea landscaper did above average job, but has been very cooperative and accommodating since we moved in. Love the appreciation. Do the right thing and share the cost with the Pickleball Club and build some desperately needed extra courts. Embrace the opportunity to get some very good press about building more courts. Don't risk the potential for bad press if you don't help the club with more courts. It could get ugly for you. Turn this opportunity to a positive so you can crow about how Shea has recognized how big this sport has become for their Trilogy residents. Don't let the opposite happen. The sport has become huge for this demographic. We already have club state champions! ... More

The ladies in the office were extremely pleasant and very helpful. They gave us and continue to give us lots of useful information.

SalesPerson David was awesome. Did above and beyond what was in his control. Represented Shea very well. Love the home, specifically the layout.

The purchase was a seamless process and all Shea representatives were helpful and responsive to any questions I had. Now that I am in my home the onsite team has been equally responsive and helpful in taking care of any tweaks that have come up.

Buying process was a little difficult due to communication. The Teams app is not a good communication device. Too slow and lag time for response was slow. And responses were short and lacked detail. More detail of the interior progress would have been greatly appreciated. Just front lics of the exterior were not adequate.

My home buying/building experience at Verde River was long, sometimes arduous, and because it took so long interest rates went up several points in the interim. This was very upsetting to me. It was not what I’d originally signed up for. Happily, I do love my new home. It’s lovely, excellent quality, and the Shea employees from A to Z couldn’t be nicer or more helpful. The area is beautiful, the club is wonderful, and my house is now feeling like my home.

Shae was great with keeping my husband and I updated during the home building process. We purchase during Covid and there were a lot of delays due to Covid delays. The construction manager was an angel and very responsive every time we sent a question or concern. Very happy with our builder choice!!! We love our new home!

Owen was awesome to work with from the sales side. We built during a very difficult time for everyone, so I do understand the delays we went through.

Had a great experience with Shea overall at the direct level. However, had I hired some of the subcontractors myself outside of costs being part of the mortgage — including those who did the blinds (sloppy work), solar/Sdge (still trying to setup), or misnamed “white glove” service (just a bizarre lack of quality service) — I would have moved on long ago and found better service providers. Two months in, I still can’t get a few things completed that should be off the list of to-dos. These annoyances, and I hate to say it, ultimately fall back on Shea Homes — who has otherwise been fantastic. Overall, the important things are more than great. The annoyance level grievances are just an honest assessment of things a new homeowner, in a perfect world, should not have to waste so much time dealing with and Shea Homes should be more discerning/on-top-of their subcontractors on behalf of their new homeowners. ... More

Jacqui and Mae were great, easy to work with, and informative every step of the way. This is our second time buying a Shea home. We hope there aren't too many physical issues with the home like we had last time, and that if any, they'll be taken care of within the warranty timeframe.

Overall, a good buying experience with Shea Homes. I was told of a framed walk-thru, but never happened. Timelines were non-existed or vague. Construction workers and other workers were helpful and very knowledgeable. Location and pricing were excellent. Buying process were a bit chaotic with VIP's being involved in the buying process.

The entire process was ok ….If you buy a lot to be build on it make sure that everything is transparently disclose if outlets and other utilities boxes are posted on your front yard …so no surprises at the end ! No to pleased with interior decorator support ! However After Closing the assistance and attention to details received from the house delivery representative Richard is been Outstanding!!!!

Shea does a really great job with their new builds. We were surprised how close they stuck to the original schedule despite all of the shortages and supply chain issues. After moving in there were a few issues that have taken a long time to resolve. Our water heater was supposed to have a recirculation pump, for example. 2 months in and the recirculation pump still isn't functioning after multiple visits from plumbers and the customer care team. Overall we're happy despite the minor issues.

If you are coming to Encanterra I suggest getting Aimee as your sales rep. She was the BEST part of the Shea buying experience. She was incredible to work with. I think all builds are a test in patience. This one was even more so, with supply chain and labor shortages it took a lot longer to build than would be expected. There were probably more issues to deal with than normal as well. Aimee was on top of all of them. Even when we came up with a snag with financing. I wouldn't suggest using Shea financing. But, Aimee stepped up to make things happen here too. She was in it until the end. I wouldn't be here without her. And, I am happy as can be to be here. Ask for Aimee if you get the chance! And welcome to Encanterra! ... More

Excellent experience! Would buy a new home from Shea again

A mixed bag some complain about quality and some don’t the TWO common negatives are LATE COMPLETIONS,AND DEFECIENCIES NOT BEING DELT WITH IN A TIMELY MANNER.

Salesperson was very responsive. Overall pleased with the home and the services provided by Shea homes during the building process and first month of occupancy.

Enjoyed his attention to buyers need to be informed.

Very pleased with the home. Took a little longer than expected due to supply chain issues. Really nice location with beautiful views. Shea homes-Trilogy builds a quality home at a reasonable price.

We found the house to be of very good quality for a nationwide builder. The only negatives were the lottery process for obtaining a lot and Shea Mortgage. The loan process was much too detailed and time consuming for our credit history and amount of down payment. Communication with Shea mortgage has been more difficult once the loan was funded.