Skip main navigation

Shea Homes Reviews

What Homeowners Have to Say About Shea Homes.

Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 2105 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes

has 4.3 out of 5 stars overall

2105 Reviews

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Responsiveness 4.2

Customer Reviews

Quality for the price

  • Bryan S.
  • Verified HomeBuyer
  • April 26, 2022
  • Littleton, CO

For us it was a no brained to go with a new build and we are so happy that it ended up being Shea.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Customer service

  • Rose J.
  • Verified HomeBuyer
  • April 26, 2022
  • Indio, CA

This is our second home by She. Their quality and customer service is superior.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes-Trilogy - Roy and Mike have been terrific in the building process.

  • Chuck S.
  • Verified HomeBuyer
  • April 21, 2022
  • Las Vegas, NV

Roy and Mike have been terrific in the building process. Colleen was fantastic to work with through the sales process. Denise is the design studio made our selection of upgrades easier than expected. Katie the sales manager was always available if needed. The finished product has met our expectations. There were a number of small issues that Mike in warranty has taken care of. They handled supply chain issues the best they could and eventually all appliances arrived.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Quality work at a decent price for the basic house; add-ons, options, design changes (call them what you want, but basically anything other than included in base price) As a retired Contractor, I feel that most of my 'design changes' were over priced 50%

  • Anonymous
  • Verified HomeBuyer
  • April 19, 2022
  • Indio, CA

Senior Sales agent Tarry is worth her weight in gold as is Field supervisor Armando. If I was still a general contractor, he would be my first hire!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

The people are very helpful and responsive

  • Carla H.
  • Verified HomeBuyer
  • April 19, 2022
  • Nipomo, CA

The community is a wonderful place to live

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

All Shea representatives were terrific. Outstanding customer service from start to finish.

  • Donald R.
  • Verified HomeBuyer
  • April 16, 2022
  • Las Vegas, NV

Very impressed with the overall quality and craftsmanship of our Shea home. We purchased our house remotely and the virtual format process used to select our lot, model, exterior and interior design options etc. was executed smoothly. The sales staff, interior design specialists, builder supervisor, and the customer service representatives where absolute professionals.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes-Trilogy - Shea kept me informed during every step of my home building process.

  • Mary B.
  • Verified HomeBuyer
  • April 15, 2022
  • Brentwood, CA

Shea kept me informed during every step of my home building process. I was informed if there was even a possibility of a delay which allowed me to trust the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes-Trilogy - The best part is the people that you hire.

  • Lori P.
  • Verified HomeBuyer
  • April 13, 2022
  • Denver, NC

The best part is the people that you hire. Chrissy, Gwen and Bev were excellent.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes - Overall it was an great experience and Shea was very responsive

  • Sathish T.
  • Verified HomeBuyer
  • April 13, 2022
  • Peoria, AZ

Overall it was an great experience and Shea was very responsive and workmanship was great. Happy Customer..

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Terrible workmanship

  • Anonymous
  • Verified HomeBuyer
  • April 13, 2022
  • Las Vegas, NV

Worst experience we have ever had in buying anything. Constantly had to have things redone and waited for that to be done. Suppose to close December 28, 2021 and closed February 4, 2022. As of April 12, 2022 still scheduled repairs to be completed.

Total Score 2


Quality 1

Trustworthiness 4

Responsiveness 3

Communication, collaboration and quality assurance

  • Charles L.
  • Verified HomeBuyer
  • April 12, 2022
  • Rio Verde, AZ

From the buying process to delivery of the home this was a first class experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality of building and selected location for trilogy homes in this area

  • David P.
  • Verified HomeBuyer
  • April 12, 2022
  • Wickenburg, AZ

Builder does goes the extra mile to create an excellent home. It's the hidden features that go unnoticed that make the difference between this builder and it's competitors.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Outstanding

  • Laura S.
  • Verified HomeBuyer
  • April 12, 2022
  • Brentwood, CA

Everyone here is great! Casey,Vicki,Patty,Mariel and Kyle. They make the process easy. The team here is very responsive to questions and kept me up to date for each phase of the build. I highly recommend Shea.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best Value for the money

  • Craig K.
  • Verified HomeBuyer
  • April 12, 2022
  • Castle Rock, CO

Shea builds a high quality home and pays attention to the details. The home designs are what really sold us though. They are well thought out for today’s family lifestyles.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

n/a

  • Michael H.
  • Verified HomeBuyer
  • April 08, 2022
  • Nipomo, CA

great experience for buying a home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not upto the mark

  • Anji S.
  • Verified HomeBuyer
  • April 06, 2022
  • Peoria, AZ

I have heard great about Shea homes, but in my case many things were missing when I get the keys and until I remind them there is something is missing, they are not ordering it. It’s really painful to find each and everything. It’s been 2 months, still there are many items are in back order and there is no ETA. Moreover the issues in the home are not yet addressed. I am really disappointed.

Shea Homes responded:
Hi Anji. We apologize for the challenge you have faced this far. We will continue to follow up with pending items and get them scheduled as quickly as possible. shea

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

quality review

  • Terrie S.
  • Verified HomeBuyer
  • April 05, 2022
  • Indio, CA

Shea assigns you a person who does your walkthrough and is available for problems that come up. Each week they sent me a picture of the building progress of my home.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Very well built home and Shea takes care of any issues as they arise

  • Bradley N.
  • Verified HomeBuyer
  • April 05, 2022
  • Wickenburg, AZ

Please be aware of very expensive landscaping, that is not conveyed very well

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Our on site shea representative s Eric and Neal were great helps along the way

  • Mary J.
  • Verified HomeBuyer
  • April 05, 2022
  • Rio Verde, AZ

Although the construction was delayed our reps were helpful and informative. Our sales rep Liz was good to work with. Everyone has been friendly and pleasant.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

How much the agent did not help. Made us feel like we were interrupting her fay with questions or just flat out didn't want to help

  • William M.
  • Verified HomeBuyer
  • March 31, 2022
  • OCALA, FL

Materials are taking a long time to get in. You will have to learn patience

Shea Homes responded:
Hi William, Thank you for your feedback. Our sales manager will reach out to you to review your experience. trilogy

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Great customer service and build quality

  • Venkatesh K.
  • Verified HomeBuyer
  • March 31, 2022
  • Tracy, CA

The entire home buying process was very smooth. The build quality was good, we had some flooring issues but the customer service team was on top of it once we notified about these minor issues. I would highly recommend Shea homes for any aspiring first time home buyers!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very good and responsive communication throughout the process

  • Mitchell S.
  • Verified HomeBuyer
  • March 29, 2022
  • Wickenburg, AZ

Very good bang for the buck. Not perfect but they try really hard to get things right. Our home is beautifully designed and built to a high standard. We could not be happier.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Shea Homes-Trilogy - Our salesman person was outstanding.

  • Richard L.
  • Verified HomeBuyer
  • March 29, 2022
  • Front Royal, VA

Our salesman person was outstanding. He was informative, friendly and always there to answer our questions

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Customer Service

  • Michael A.
  • Verified HomeBuyer
  • March 29, 2022
  • Front Royal, VA

Attention to our wants/needs was outstanding. Communication during the process was outstanding. Many thanks to Frank, Michael and John.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Shea Homes - I will not recommend anyone to use this builder!

  • Lin L.
  • Verified HomeBuyer
  • March 25, 2022
  • Manvel, TX

I will not recommend anyone to use this builder!

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2