- New homes
- Shea Homes
- Reviews
Shea Homes Reviews
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Homeowners Have to Say About Shea Homes.
Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 2018 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Good communication throughout the process.
- Lynn E.
- Verified HomeBuyer
- December 07, 2021
- Front Royal, VA
Shea runs a well oiled process.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
The quality of the workmanship
- Ruth R.
- Verified HomeBuyer
- November 11, 2021
- Mission Viejo, CA
Very helpful in most areas
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Shea Homes - We love our new home.
- Guadalupe G.
- Verified HomeBuyer
- November 03, 2021
- Spring, TX
We love our new home.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Shea Homes - Good project manager and sales.
- Matthew H.
- Verified HomeBuyer
- November 02, 2021
- Missouri City, TX
Good project manager and sales.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 2
Shea Homes - We are happy with our purchase.
- Genero L.
- Verified HomeBuyer
- November 02, 2021
- Yorba Linda, CA
We are happy with our purchase.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Shea Homes - Responsiveness is good.
- Tong C.
- Verified HomeBuyer
- November 02, 2021
- Tracy, CA
Responsiveness is good. Appliance arriving too late.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Shea Homes - Trilogy - Attention to detail was lacking on the final product for deliver.
- Robert B.
- Verified HomeBuyer
- November 02, 2021
- Front Royal, VA
Attention to detail was lacking on the final product for deliver. On our week prior to close the walls in the house were not painted the correct color.
Shea Homes responded:
Hi Robert. Thank you for your review. The walls were repainted prior to your closings. If there continues to be an issue with the paint color or anything else in your home, please reach out to Kristine and she will continue to work with you. Thank you!
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 5
Shea Homes - Trilogy - We absolutely love our new home.
- Kevin A.
- Verified HomeBuyer
- November 02, 2021
- San Tan Valley, AZ
We absolutely love our new home. we would recommend Shea homes to anyone that would like to join our community, not only is the home perfect, but the community of neighbors is outstanding.
Total Score 4
Quality 5
Trustworthiness 4
Value 5
Responsiveness 5
Shea Homes - A decent builder with good service
- Anonymous
- Verified HomeBuyer
- November 02, 2021
- Manvel, TX
A decent builder with good service
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Shea Homes - Trilogy - Would have like to see better quality windows.
- David G.
- Verified HomeBuyer
- November 02, 2021
- Indio, CA
Would have like to see better quality windows. The closing experience was not good at all. Overall happy though.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 3
Smart home devices
- Marcus C.
- Verified HomeBuyer
- October 30, 2021
- Richmond, CA
This is a very well designed complex with nice grounds. The units have smart home devices. It would have been nice to have assistance with setting up these devices. I still can't get my garage door app to work. All other devices are setup. Including the Ring doorbell, both thermostats, hot water heater, oven & microwave.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Professional
- Edward C.
- Verified HomeBuyer
- October 26, 2021
- Peoria, AZ
All those that I have dealt with are swift in response, caring, professional and courteous. Special shout out to Owen Crannell. He often went over and above the call of duty.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Support and communication with job site manager was terrific. We have also enjoyed our relationship with the C/S rep following completion.
- Steven P.
- Verified HomeBuyer
- October 26, 2021
- Livermore, CA
There have been some issues with workmanship and materials but most of these have been taken care of in a reasonable time period. The homeowners association follow through, however, has been extremely poor and we are somewhat concerned about that going forward.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Beautiful floor plan that met all our needs/wants
- John P.
- Verified HomeBuyer
- October 26, 2021
- San Tan Valley, AZ
Communication sometimes challenging but Shea has been willing to work with us on issues and bring them to satisfactory conclusions.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
I felt my customer service person Trcy ws always on top of issues. The one thing I have to mention is the bad experience I had with the workers blasting their music constantly. This is very irritating.
- Cheryl P.
- Verified HomeBuyer
- October 01, 2021
- Peoria, AZ
I like my home but living in a construction area is challenging.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
We had a very good overall experience
- James S.
- Verified HomeBuyer
- August 29, 2021
- Peoria, AZ
It is our 2nd home built by Shea, and we would go with them again. They do a very good job.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Quality of home.
- Mike D.
- Verified HomeBuyer
- August 24, 2021
- Front Royal, VA
Only slight drawback is that the homes are too close together.
Total Score 4
Quality 5
Trustworthiness 4
Value 5
Responsiveness 5
Sales team and field manager
- Vicki C.
- Verified HomeBuyer
- August 17, 2021
- Denver, NC
Sonja in Sales and Karina in field operations were fabulous every step of the way. Landscaping company was non-responsive throughout the process and product quality was lacking. Quantum for the high voltage and audio visual was very good from a sales perspective. The operations side is lacking. I’ve been here two months and still not completely operational.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - Very happy with our home , construction of home is fantastic
- Richard P.
- Verified HomeBuyer
- August 04, 2021
- San Tan Valley, AZ
Very happy with our home , construction of home is fantastic and customer service has been fantastic as well.
Total Score 4
Quality 5
Trustworthiness 4
Value 5
Responsiveness 5
House
- James D.
- Verified HomeBuyer
- August 03, 2021
- Littleton, CO
Great product- solid design features.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Shea Homes - They build a good product
- Anonymous
- Verified HomeBuyer
- July 28, 2021
- Manvel, TX
They build a good product
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 3
The superintendent for my home, Alan, was outstanding.
- Steven B.
- Verified HomeBuyer
- July 20, 2021
- Peoria, AZ
From the time I purchased the home to the time I moved in, every time I wanted to see the progress of the build, Alan found a few minutes to walk me through the house, and explained what was going on and what the time table was. He was busy and did not have to be so kind.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Shea Homes - the seller is good
- Yizhou Z.
- Verified HomeBuyer
- July 20, 2021
- Fremont, CA
the seller is good
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Shea Homes - My house was built in time and whenever there was an issue they
- Anonymous
- Verified HomeBuyer
- July 20, 2021
- Tracy, CA
My house was built in time and whenever there was an issue they were quick to address it.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Their schedule is what you live by.
- James M.
- Verified HomeBuyer
- July 20, 2021
- Rio Verde, AZ
Shea seems to build a very good home, but time will tell. One of the challenging issues for some of us has been we were told during the sales process that we would have 12 opportunities each to play the golf course a year, and you can't get a straight answer out of the Golf Course or the Verde River Management team. They all just say it will be determined in the future?
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Narrow Reviews by Area
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.