Shea Homes Reviews

Would have like to see better quality windows. The closing experience was not good at all. Overall happy though.

This is a very well designed complex with nice grounds. The units have smart home devices. It would have been nice to have assistance with setting up these devices. I still can't get my garage door app to work. All other devices are setup. Including the Ring doorbell, both thermostats, hot water heater, oven & microwave.

All those that I have dealt with are swift in response, caring, professional and courteous. Special shout out to Owen Crannell. He often went over and above the call of duty.

There have been some issues with workmanship and materials but most of these have been taken care of in a reasonable time period. The homeowners association follow through, however, has been extremely poor and we are somewhat concerned about that going forward.

Communication sometimes challenging but Shea has been willing to work with us on issues and bring them to satisfactory conclusions.

I like my home but living in a construction area is challenging.

It is our 2nd home built by Shea, and we would go with them again. They do a very good job.

Only slight drawback is that the homes are too close together.

Sonja in Sales and Karina in field operations were fabulous every step of the way. Landscaping company was non-responsive throughout the process and product quality was lacking. Quantum for the high voltage and audio visual was very good from a sales perspective. The operations side is lacking. I’ve been here two months and still not completely operational.

Very happy with our home , construction of home is fantastic and customer service has been fantastic as well.

Great product- solid design features.

They build a good product

From the time I purchased the home to the time I moved in, every time I wanted to see the progress of the build, Alan found a few minutes to walk me through the house, and explained what was going on and what the time table was. He was busy and did not have to be so kind.

the seller is good

My house was built in time and whenever there was an issue they were quick to address it.

Shea seems to build a very good home, but time will tell. One of the challenging issues for some of us has been we were told during the sales process that we would have 12 opportunities each to play the golf course a year, and you can't get a straight answer out of the Golf Course or the Verde River Management team. They all just say it will be determined in the future?

Responsive to whatever issues arise

From our salesman Owen, to our foreman Alan, both were available to hear our questions or concerns, great people to work with.

The fallow up after move in with Annie our customer field rep was excellent on issues that needed to be corrected. The one thing that wasn't a good experience was with TLB landscaping not doing what they said they would do, and getting them to agree they were wrong and coming back to correct was like pulling teeth, and we are still waiting on a correction 3 months later. If I was to do over again I would use a different landscaping co TLB was tied in with Shea homes, we were unable to use anyone else if we wanted to put into the mortgage. They also are over priced and poor customer service.

ALL GOOD SO FAR, Love my new home

All issues were handled professionally and quickly by the initial team at Shea Homes. The quality for the money is great!

Home is well insulated due to use of 2x6 studs. Seems solid.

Overall, we are happy living here! We are enjoying the house as well as meeting so many new friends. This is the 4th home we have built and we understand the process. We asked questions in advance and accepted that this home wasn’t 100% a custom home since we needed to stay within the Shea home plan. Again, we have confidence with Sonja & Sonny and they made themselves available to talk to us when issues arise. We had issues with the design team where incorrect kitchen cabinets, doors, ceiling molding and bathroom counter were installed per our contract. We lost confidence with the design team’s lack of responsibility and this includes their manager on site who never followed up after meetings with us. Sonny did a yeoman’s job working out these issues and we have total confidence in him. We could count on him to get us answers. ... More

When going over the options the sales team encouraged you to shop around for the best options for your needs and lifestyle. They didn’t try to encourage you to just buy what they offered.

Responsiveness to issues, excellent staff on issues