Shea Homes Reviews

Good quality, several options to make the house your home

I love the design and value of Shea homes, over all I would say they are a better than average builder. Depends on which customer service representative that being assigned, responsiveness is from bad to excellent. I had good and bad experiences with them.

We can’t say enough about Karina and how much she helped us. That being said, I wish we had any time with the landscape folks. We didn’t. Sure, at the beginning they were there but it would have been nice to have more discussions with them along the way. We bought a 600$ maple tree for the backyard that comes with no guarantees. Lowe’s and Home Depot guarantees their plants for a year. Not happy about that. We are treating that tree better then our first born son. Shea homes has been very good to us and we are thankful for that. We are somewhat concerned about having another pool or club seeing all the new building going on. I don’t think the existing pool and club can accommodate all the new homes. ... More

Shea produced a solid home and have been responsive to issues.

We are unable to access the garage and it requires cutting the corner in the parking area to make our garage, however, if anyone is parked there it is difficult to make the turn into the garage with 1 car and impossible with our 2nd vehicle. Currently the parking spots are being used by non-tenants which fortunately has allowed us to discover this problem… when exiting, we can’t clear the cars from our garage and make the turn if they are sticking out just a hair. I honestly think making it an Emergency parking RED curb area is the only way to go! I noticed that the original Shea maps did not include a parking area behind us (unit 1504) nor did it include extending the walkway from our front door to the back garage/parking area. I assume the parking was added at some point (maybe more guest parking / per unit ratio?) This is perhaps why Shea needed the to extend our front door entry walkway to the back parking so folks could reach the Units in front? We were unable to to discover this issue during the purchase because Shea stored their equipment and porta potties in the parking area so we never could attempt an ingress or egress of the physical garage. Thanks for listening and let’s get a vote/call made to reserve that parking for emergency vehicles only and allow us to have access to our garage before more tenets move in! Cheers, Jason and Lisa ... More

We were told that "NO" is a favorite word of Shea's. That is not a problem as you know exactly what you can and cannot have. However, that NO was taken to extremes when even a minor tweak for a home almost $1M was not able to be granted. Upgrades are severely overpriced and structural options are limited. The best thing TLN has going is the clubhouse community - it's why IMHO anyone would spend an exorbitant amount of money to live here.

It’s hard for me to accept that when you buy a home the brand new oven trips the breaker. Shea knew before the purchase and said nothing. Now I’m stuck waiting on a part that is three more weeks out to hopefully fix the issue. It’s already been 10’ weeks. I’ve now learned it’s a know issue with many homes in the area. Pretty disappointing for a brand new home:

Second Shea home purchased. Both Shea homes I purchased are built with quality. Any issues are promptly addressed.

Overall, our experience has been fairly positive, especially regarding the responsiveness with issues with our home after we moved in.

Josh and Jeremi were amazing! From the very beginning, Josh made sure the selection, design, and approval process went smoothly. Once the building began, Jeremi was consistently communicating and made sure we were up to date with every phase. I could not be more happy with the home buying experience because of Josh and Jeremi. Thank you!

After some miscommunication on the sales side, the design and production team was top notch.

Thew representative I have worked with since we moved in has been extremely responsive and excellent with following-up on various issues I couldn’t have asked for a better person to be in our court. Shea needs to do a much better job with their home warranty book they put together not all the information is in the book for registering products and it takes the home buyer several hours to get through the process as a result of this book not being complete with all the necessary information needed. There are certainly some quality issues and with the shea product and I feel they need to hire better subs to get this work done. Overall, the experience has been good. ... More

When it comes to follow up and repairs plane on losing a lot of days of work. Had to take off twice from work and daughter missed out on school activities all so I could sit around and have nobody show up to the scheduled appointments. Not living there 24/7 makes it problematic and takes planning. Doesn't matter, the contractors give no warning they just don't show up.

It is very expensive buying a home. Upgrades are extremely overpriced, but it’s the cost of doing business.

I have a very serious issue with my flooring and two times. I have been home from 8 to 12 waiting for them with no phone call and no notice that they are not showing. Not pleased at all with this kind of service.

Number of small details are missed. Over all a solid house but they are no longer as premium as they used to be. They have cut cost considerably and there finishes are not as they used to be.

Longer close for cash purchase than necessary

The overall buying experience with SHEA was good, and the personel were very accommodating. However the quality of materials and workmanship need much improvement. Materials are appearing to be very cheap quality, and rushed installation, leaving gaps and crooked seams of many features. Dripping sounds of hot water lines, that I'm told are normal, should not be normal.

Beautiful community, beautiful homes, friendly people. Construction workers are messy. They leave trash everywhere, and it gets everywhere. Reporting it does not help, nor change anything.

Quality of work could've been a bit better. The interior paint seemed to be very cheap. Need more pickle ball courts and tennis courts as the community continues to grow

Laura is a rockstar! Love her! She made everything worth it! Eric did great job! Neil has also been great to work with! Stephanie...not a fan! She is horrible! We flew all the way there to work on Design and she was only willing to come in one day because she wasn't willing to come in the second day because she didn't want to put her make up on and get dressed and show up for us as we had showed up for her!! She worked with us a little bit more on the design process! I wasn't already in the middle of buying process. I would've walked out and went somewhere else because of her!

OVERALL THE PROCESS FROM SALES TO COMPLETION WAS PRETTY GOOD.

it is a good house at this price in this time. quality materials and constructions. i will recommend my friends and family if they are looking for a house.

Nice +55 Shea Home Trilogy Community.

Great customer service by Josephine Hasting & Jibron aka Joey the construction guy was very informative & patient with going over the details of the new home With us. Ricky was a very pushy guy who didn’t let me note any minor issues in the house, as he says “everything can’t be perfect “. There is a lack of response to house issues as we’re still waiting for our floors issues to be fixed, but we love our new home. Love the community get togethers to meet our new neighbors and the quick development of our neighborhood/community. Glad to part of the Shea community.