Shea Homes Reviews

I think there prices were a little high and would have liked to have had more options available but there promise of resort style living is a great selling feature for the 55+ buyers.

We love the community and the people. We love our house.

Not very flexible with desired changes

Solar panel connections were the night mare. Solar Power company is not responsive and very difficult to reach. Thanks to Ryan the tech, he fixed everything. My power grid was pressure washed and of course full of dust and also rust can you imagine in a brand new home your power grid is like that. Night mare.

Will has been a delight to work with!

There are obvious problems with doors, windows, water pipes, refrigerators, and walls, and the emergency response speed is very slow.

Our positive part of this experience has been with the sales team, especially Anjuli and the building manager, Ryan. The negative portion of the experience is simply the quality of home and craftsmanship which is subpar. This is from framing and exterior wall studs between 16" to 24". Closer to 24" than 16", but never uniform. The backplash tile was redone, cabinets not level, mud on can lights, painting trim redone, exterior painting redone, very cheap linoleum that tore quite easily in the laundry room, an air bubble in the LVP, the island counter was not square and the dining room wall was not square. Shea has fixed nearly all of the defects. We have had to spend lots of additional money to fix shortcomings and just make the home look like it has a higher quality to it. ... More

Shea is a great home builder! Andrew, our warranty specialist, is great to work with!

Responsive to concerns Not solved the larger concern Working on it

Over all my experience was pretty good. The home looks very nice, and most everything is in place. Some expected issues with a new construction are fine, but there are some more than I would have expected for the price paid, and some of the issues I pointed out were ignored, denied, or called normal when they should have been taken care of. Otherwise, quick to respond and set up trade calls, but it often takes a long time to get the trades to show up.

Staff was very friendly, but sometimes did not come through with requests. East to contact but not always responsive. If I needed an immediate response I had to go through my sales person even though I was told by project manage I could contact him.

All through the buying process, everything was a smooth transition. There are few issues after moving to the home related to USPS address issue and HOA. Both of them are pathetic and builder is not able to help us.

First, I would like to focus on the positive aspects of our experience. There are three people who have contributed to making this experience a success. They are Ryan, Kara and Lala. Each has contributed in their own way to help promote a collaborative effort to realize the completion of our home. Our first contact with Shea was Kara. From the start, she was professional, personable and had a great sense of humor. She was tolerant of our many questions, requests and complaints. Her graceful approach helped smooth things out that led to the creation of our home and hopefully a continued relationship. Ryan was with us the most. His generosity and gentle demeanor walked us through the different stages of the building process. He was challenged on many occasions by some of the vendors and then had to work with us to explain why things were not going as planned. There were challenging times, but he stuck with us, much to his credit. Lastly, LaLa has provided us with the follow up of warranty work, questions on how things work or don’t and kindness and humor when dealing with vendors who don’t show up for a service call. LaLa, like Ryan, goes above and beyond to provide us with the information and help we have needed to get this house off to a good start. On more than one occasion, she has made time for us outside of her schedule to help us. She is always positive and a delight to be with. There were a few issues that I would like to bring to your attention. During our buying and building experience, design changes were made but not communicated to us until after the fact. This required time and effort to develop a new design plan and to resolve ourselves that what we thought we could have was not possible. The other change that I would request is that you give your team the authority to make decisions based on their expertise and experience. For example, we have a scratch in one of our windows. An appointment was made for the vendor to address this. We waited an entire day for this gentleman to come out and say “Yes, it’s scratched and should be replaced “. This is a huge waste of our time to sit at home the entire day only to have the vendor confirm what Lala had already determined as a defect. It would save time and money and frustration for your homeowners not to have to go through an inefficient process such as this. Without the help, kindness and support of Kara, Ryan and Lala I would not have bought or continued with building this home. ... More

The quality of Shea homes is amazing. Feel like I had to always reach out for communication. Follow up on services requests are slow and because my concerns were minor, I felt like I was often dismissed. When we purchased our home I requested a specific lot but was told they couldn’t go out of order and I had to choose from the lots they stated. After we signed our contract, market changed and low and behold they are not going in order and the lot I requested was built immediately.

People at Shea are great but have had several small issues after purchasing home. Response to resolve have been great.

Shea Home is a state of the art home - if you can build updates with good design style, sky is the limit! You can arrange a great home build set up with Shea Team! Great Professionals! Thanks for our new Home!

The home buying experience was overall good, but felt rushed before closing due to our agent being moved to another project a few weeks before closing. We were not able to work on a few changes and we were told it was not allowed. Our agent was excellent to work with but pulled off for another project before our close. In addition, the sub contractors that need to fix problems after the 1 month walk through are not very reliable, especially with window replacements, and other documented areas of the house.

Stucco not cured properly on sunny side of house. Lots of cracking in the finish. Integral dark color finish installed. Where patches have been made, the color varies and photographs issues. Color missing in some locations. Stone veneer is sloped. Drywall nail heads are visible with some heads popping through. Tape joints are exposed. Cornerbead flanges are visible. 1/2" wide tiles installed from a 12x24 tile. Instead of recutting a larger tile to fit the space, a sliver was cut to make up the incorrectly cut tile. Sales team was great. Designer was extremely helpful. Superintendent finished the house on time. Expected more from a Shea home. ... More

Sales team was great. Warranty representative and response is terrible.

Our experience between purchasing the house and figure out the rest was intense meaning Club House Members - HOA (3 different identities) it will be nice to know at the closing. Regarding where to go to set-up Internet ?? we didn't know is "HOA" this wasn't done and we're waiting 3 weeks for internet before calling the white globe people " very nice guys"

Field manager was outstanding! Plumber utilized was average at best! It is deceiving to see a model home nicely decorated and not having same or similar options when building a new house( very disappointing no alternatives were available). Very pretty house and development!

The trades should adopt the saying “Do it right the first time”

Communication with the Shea Rep, field manager and warranty manager was very good. The Adobe systems were not transparent during the options/design decisions. For example, they didn't say that there were 3 places installed for the alarm keypad. Instead they waited until I was doing the set up after close to tell me that there was an extra charge per extra keypad. I found out through a friend it was wired for extra keypads. Dimmers on some low voltage lights under the counter but not under the bathroom toe kick. Not until I asked after closing did I get that. It is hard enough to move into a new house without having constant workmen coming and going. I opted for a light on the back of my house but that didn't include the fixture. Really? Couldhave said that. I had to buy it online and pay an electrician to install it. More prompts from the design center saying "do you want this?" Can't think of everything in those 2.5 days of design options. Two months after closing I'm still dealing with contractors. The sloppiness of the painters getting specks of paint on the tile wverywhere could have been avoided if they used a drop cloth. Now I have to mark all the spots and have them remove them. It should be a requirement "enforced" to wear booties to avoid concrete footprints on the tile. No one paid attention to the signs on the doors. Cleaning in preparation for my move in could have been better especially the glue on the tub, shower door and the windows. I was never asked where I wanted my dining room fixture so I had to pay an electrician to move and center it along with a can that was in the wrong place. I was never asked if I wanted a 20 amp in my garage. Again had to hire an electrician to put that in and pay for drywall repair on that and the light fixture positioning. Glue on the granite should have been cleaned off when installed. Being a detail person makes it hard to miss or ignore all of this. Overall I am very happy with my experience with Shea. Nothings perfect but the added stress would have been nice to avoid after closing. I really love all my options and my home is beautiful. ... More

Overall the experience was a very good one. Due to the pandemic, it has been hard to get repairs done in a timely fashion but my Trilogy team has been responsive to other smaller issues. I do appreciate the coordination between Trilogy and the HOA.

Great floor plans. Great pre and post sales. Building felt rushed. Could’ve used more quality contractors with less mistakes.