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Shea Homes Reviews
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What Homeowners Have to Say About Shea Homes.
Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 2105 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Shea Homes - Too many poor workmanships to mention but one that stands out
- Anonymous
- Verified HomeBuyer
- December 28, 2021
- Irvine, CA
Too many poor workmanships to mention but one that stands out the most is horrible fit and finish on painting. Just the worst.
Total Score 5
Quality 1
Trustworthiness 1
Responsiveness 3
Shea Homes - Trilogy - Any mistakes that were made Shea Homes responded quickly and
- Anonymous
- Verified HomeBuyer
- December 28, 2021
- Peoria, AZ
Any mistakes that were made Shea Homes responded quickly and honestly! Joe was upfront about everything. He backed his word! I would recommend Shea Homes to others!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Conscientious sales representatives and workforce.
- Bob T.
- Verified HomeBuyer
- December 28, 2021
- Front Royal, VA
I have bought several new homes in my lifetime. Shea rates as among the most honest and responsive of builders. Very satisfied customer.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Professional
- Scot B.
- Verified HomeBuyer
- December 23, 2021
- Newport Beach, CA
From Sales Team to Super to follow up we've been impressed with the team at Shea. Very responsive to all.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Shea Homes - Everything in the process went smoothly Shea personnel are very
- Valerie J.
- Verified HomeBuyer
- December 22, 2021
- Aurora, CO
Everything in the process went smoothly Shea personnel are very responsive.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Customer Service
- Denis B.
- Verified HomeBuyer
- December 22, 2021
- San Tan Valley, AZ
The overall experience was great. Shea acknowledged and addressed issues openly and transparently, and overall this is the best experience I've had with a homebuilder.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Exceptional Home
- EveLynne N.
- Verified HomeBuyer
- December 22, 2021
- Rio Verde, AZ
Building a new home can be quite daunting but The experience we had with Shea builders was exceptional. Kara was our sales person and we appreciate her guidance as we chose our home. She’s an asset to Shea! There were a few hiccups along the way during the building process but nothing that was discouraging especially during the time with supply chain and worker issues. Our home was delivered with white gloves. The team turned over a beautiful home and we couldn’t be happier. Thank you Kara, John and Neal.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Shea Homes - We love our house.
- Bryan B.
- Verified HomeBuyer
- December 22, 2021
- Spring, TX
We love our house. Thanks, Shea Homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Ted in Sales and Scott construction superintendent were absolutely outstanding!!
- Louis R.
- Verified HomeBuyer
- December 22, 2021
- Wickenburg, AZ
First and foremost honest regardless of the situation. You simply cannot put a price on that!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Shea Homes - Shea did a great job overall!
- Bethany B.
- Verified HomeBuyer
- December 22, 2021
- Littleton, CO
Shea did a great job overall!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor construction quality
- Chris S.
- Verified HomeBuyer
- December 21, 2021
- Phoenix, AZ
The construction team did very little quality assurance of the tradesmen that build our house. As a result we have a laundry list of items that have to be addressed. Shea seems willing to address issues, hoping that it will get done right. The whole process is quite frustrating. If you buy from Shea I would recommend being all over them during the construction process.
Shea Homes responded:
Thank you for your feedback, Chris. We're sorry that you are having issues with your home. Dave from our construction team has reached out to you to follow up on these items.
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
we never felt like we could trust any progress or updates on the building process, lost my faith in Shea as a quailty home builder
- Michele S.
- Verified HomeBuyer
- December 21, 2021
- Wickenburg, AZ
Please make sure your project manager stays focused on all aspects during the building process, and doesn't make excuses for what she or he can't keep up with. Most alarming was hearing we weren't getting a custom home, even from the Contruction Manager. We all know these aren't custom homes, but most of us have upgraded our homes to make what we would like to have included.
Shea Homes responded:
Thanks for sharing your feedback with us, Michele. The team at Wickenburg Ranch, specifically Annie, will continue to work with you on any issues on your new home.
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Go with Shea!
- Alex S.
- Verified HomeBuyer
- December 15, 2021
- Littleton, CO
From beginning to end, Shea was amazing. The sales, construction, and warranty team have been very responsive, helpful and professional with our questions. The “standard” options were far better than other builders for a fair price and the upgrades equally as fair. We love this house and are so happy with what Shea has provided.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Shea Homes - Could not have been happier with the proactive communication
- Daniel G.
- Verified HomeBuyer
- December 15, 2021
- Castle Rock, CO
Could not have been happier with the proactive communication and responsiveness of the Shea team throughout the building process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Once the property closed the care and follow up on problems was not good
- Anonymous
- Verified HomeBuyer
- December 15, 2021
- Castle Rock, CO
Shea is a good builder. We've built two homes with them, However the Canyons home has sloppy workmanship. Many items were installed wrong, banged up, loose, missing, incomplete, not working etc
Shea Homes responded:
Hello. Thank you for taking the time to let us know more about your experience with your new home. Since we can't follow up with you directly, please reach out to us at customerservice@sheahomes.com so can resolve any issues you are experiencing.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Shea Homes - Trilogy - Professional, Courteous and Friendly .
- Patricia B.
- Verified HomeBuyer
- December 14, 2021
- San Tan Valley, AZ
Professional, Courteous and Friendly .
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
Shea Homes - Trilogy - Quality product, trust and confidence in shea reps, professional
- Jamieson V.
- Verified HomeBuyer
- December 14, 2021
- Wickenburg, AZ
Quality product, trust and confidence in shea reps, professional from beginning to move-in, and beyond. Satisfied of worthwhile home-inves, and wonderful community to reside.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Shea Homes - Overall great experience.
- Monoj A.
- Verified HomeBuyer
- December 14, 2021
- Tracy, CA
Overall great experience. Very good end to end process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Being responsive
- Doelett B.
- Verified HomeBuyer
- December 14, 2021
- Wickenburg, AZ
Was a good experience with a big project
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Shea Homes - Aside from the challenges of completing the home during the middle
- Mark M.
- Verified HomeBuyer
- December 07, 2021
- Rio Verde, AZ
Aside from the challenges of completing the home during the middle of the pandemic and resulting schedule delays, overall we're satisfied with the house and how Shea is responding to punchlist and warranty requests. Quality of the house is good and nothing major so far.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Good communication throughout the process.
- Lynn E.
- Verified HomeBuyer
- December 07, 2021
- Front Royal, VA
Shea runs a well oiled process.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Shea Homes - We are very happy with our new home.
- Jason B.
- Verified HomeBuyer
- December 07, 2021
- Rio Verde, AZ
We are very happy with our new home. Despite some delays in the building process (related to the global supply shortage). The home is everything we wanted it to be.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Shea Homes - Trilogy - Be aware that if you buy a “Designer” home, it’s nothing more
- Liz W.
- Verified HomeBuyer
- December 07, 2021
- Front Royal, VA
Be aware that if you buy a “Designer” home, it’s nothing more than a spec home with no extras. I’ve already spent $25k upgrading things…not happy about that.
Shea Homes responded:
Hi Liz. Thanks for taking the time to share your feedback. A designer home is an already under construction home that will close before a new build, allowing you to move in sooner. Because the home has started, many of the options and upgrades within the home have already been chosen by our design team. We do try to add a mix of our most popular options including upgrades versus just standards and allow for the buyer to choose or change some options providing those changes fit within our construction schedule. If you have concerns about the options/upgrades in your home, please reach out to our sales manager Wendy to review these items. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
The Best Thing We Ever Did!
- Lori R.
- Verified HomeBuyer
- December 07, 2021
- Nipomo, CA
Buying our home in Trilogy has been a truly amazing experience! Frim the day I walked in to the Sales Office, (yes I bought that day), to our move in date, everything and everyone has been top-notch. Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The lack of communication
- Jonathon C.
- Verified HomeBuyer
- December 07, 2021
- Santa Maria, CA
This is my first home purchase for my wife and I. The response time to have someone answer my questions or to really elaborate on what needs to be done took weeks at times. I would have to reach out multiple times before getting a response.
Shea Homes responded:
Hi Jonathon. Thank you for providing us with feedback on your experience. We're sorry that you've experienced a delay in response time to your questions. Froy will reach out to you today to understand your questions and concerns.
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
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