Shea Homes Reviews

We have had a brake down with first review issues being completed.I have to mention outside paint job was not close to your standards.

Sale staff exceptional in all phases.. making the process less stressful..

Originally Shea didn't want us to close in mid-December until a much delayed garage door arrived and was installed. They finally agreed to install an alternative garage door to allow us to proceed with our closing. That was much appreciated. Our garage door finally arrived over a month later and was installed but had two damaged panels. Replacement panels arrived damaged. We are now approaching a three month wait without an acceptable door. We've asked our damaged door to be painted the proper color to allow our home to appear completed from a distance, but Shea has refused.

Communication from the Sales Department has been exceptional. Understanding that we purchased our home at the onset of the COVID Pandemic, there have been some challenges; communication from trades & completion of punchlists have been the largest hurdle. All in all, we love our home and have enjoyed the process.

Don’t use Shea mortgage! And upgrade options are very overpriced. Things that can be done later, such as landscaping, are better to do on your own.

Shea builds a good product. We purchased a model home in Gateway Quarter and although it was priced as-is, the prep of repairing items such as holes in the wall and paint matching was not good. Promises regarding the replacement of dead landscaping were not kept.

Overall, better than our last builder.

New home met our expectations. A few minor issues; however, response to service requests have been slow or ignored altogether. Leaves a sour note on an otherwise good experience.

Everything is good, but wooden material should be more good. During my first visit I saw wooden logs are dent and damage some places. Else it was good experience.

Builds a basic house with few frills, but some questionable "upgrades" ill suited to the Va. climate.

Sales process and team were great and very responsive. The customer service person, Troy, who we've done walk-thoughs with is also exceptional. He listens, validates, responds with corrective actions.

Service rep. Informed us of scheduled repairs but no one showed up. He forgot to send work orders to vendors. Work was eventually completed. Lag time from request to completion can be a few weeks.

Have been in my home for two months. Had a plumbing leak that was quickly fixed and some other relative minor issues. Some exterior trim work was poorly done for the price of the house I feel. Responsiveness to issues has been excellent so far. I think more time is needed in the home for a truly accurate review.

Shea homes have a reputation for building a well constructed home and that’s why I chose them over other developers in the area. Great club house with many classes to choose from.

The process of buying the house was good. It was not easy but it is long and gone through step by step process. The only thing I was hoping about the property tax amount should have been mentioned clearly during initial days of the purchase of the house when they have sold many house in the same complex. The amount was not clear until last min to us. Except that I had good experience in buying the house with Shea.

While the sale of the house and responsiveness to issues is actually very excellent. I feel the quality of work was very poor and attention to detail was extremely lacking. Having to work through all the issues and make sure they get resolved seems like it could have been avoided had the work been checked thoroughly before signing off on it. Customer care rep. Dominick has been very helpful though to make sure work will be repaired to customer satisfaction and always follows through with requests.

Shea is a production builder and inflexible to offer any options outside its standard ones. In some cases, like placing electrical outlets, they are very flexible, but in other cases, like flooring, appliances or kitchen/bathroom cabinetry, the choices are too constraining, staying within a single quality line from the manufacturer used (Wellborn in my case) and not offering true premium products. If you are OK with doing post-closing remodeling, then you can benefit from some of the things Shea does right, like overall great home layout, tankless water heater, and energy efficient house, which is very important. ... More

Great people and company. My impression is everyone is too stretched. Responsiveness and detail support could be better. At least in the community I am in, Trilogy Rio Verde

Shea Homes have a great reputation as a builder, and this is one of the main reasons I purchased this home.

The buying experience was great, all Shea members were lovely to work with. We had a ton of issues with the finishes of the home. Everything is just a bit off - crooked, messy, missing, etc.

Design is not good for the kitchen, the cabinets are too low. It makes the work zone is useless

We have found the Valor neighborhood in Idaho to be quite enjoyable overall. However, we have encountered some challenges with the quality of the finish work and the pre-inspection process. Upon moving in, we discovered several appliance issues that had not been addressed prior to our occupancy, despite Shea Homes' assurance of a complete home review. For the past three months, the oven has been non-functional, and the exterior paint on the house has been found to be faulty, requiring repainting, both have not been rectified. In addition to these issues, we have also observed subpar workmanship in other areas of the home. The concrete in the back porch was of poor quality, necessitating Shea Homes to apply epoxy as a remedy. Similarly, the finish on the garage floor is also below standard, and despite our requests, Shea Homes has not taken steps to rectify this matter. Furthermore, the wood frames on all the closets are coming apart, indicating further deficiencies in the construction. Outside the house, there have been safety concerns as well. The front walkway presented a trip hazard, resulting in multiple individuals tripping or falling. While a solution has been implemented, it is not up to par with the standards of the neighborhood and does not match the aesthetics of other homes in the area. Regrettably, our attempts to address these issues with Shea Homes have not yielded a satisfactory response. Although the warranty person assigned to our home is making efforts to rectify the situation, the time it is taking to resolve these matters is unacceptable. In conclusion, we are deeply disappointed with the lack of prompt and effective action from Shea Homes in addressing these concerns. We trust that Shea Homes will take our feedback seriously and work diligently to address these issues in a timely manner. ... More

It was as expected for a new build

Hard to communicate with builder ….only text messages his phone mailbox always full. I understand delays but communication important! He was better toward end of construction _ mind you a year and half! I had one month appointment and still two issues not resolved? I’ve called twice - no call back? It’s been a month - I’ll have these two issues on the 5 month appointment- a few other things are needing attention as well! I get new homes always have issues - usually simple but would be nice for at least a call back.

Issues after delivery take too long to get resolved. We have 2 broken windows that were supposedly ordered before the house was finished. Been in house now 2 months, still have broken windows. Other issues same problem. Not responsive at all.