Shea Homes Reviews

A delightful home in a delightful community. Just some issues around service items being properly attended to in a timely manner…

Poor communication-in the whole process.

garages are extremely small and no 4 car option. Numerous issues in need of correcting after close. Appliance options are poor. Monogram is a terrible product! There's no flexibility in finishes and few options.

I am not as happy as I thought I would be with the quality of our home.

The construction of the home was very smooth. The home is beautiful.

Shea has done an admirable job navigating the current supply chain problems plaguing most industries.

Building a new home during a Pandemic has proved challenging as many materials have been a challenge to source. Many shortages which resulted in delays and possibly affected the quality of workmanship and materials resulting in some re-work. Overall, we are happy with our new home.

Love floorplan but this builder needs to hire better quality inspectors. Way too many things wrong. Plus the response time for corrections is very slow.

Overall good quality and customer facing, but slow on follow up and responses after the sale.

Would like to mention June and Octovia from Shea Home has been giving wonderful service. Very pleasant and easy to work with both of the individual. Octovia takes immense steps to meet the quality and customer satisfaction. Deeply disappointed with Solar installation is horrible experience, took several follow-ups to make things working.

The house is great, however, there where some issues that need to be resolved

Shea Finance was terrible we ended up not using them and had to pull money from savings to pay cash for house. Never recommend anyone to deal with Shea on the financial side.

Builder made my lending from builder quite easy and painless.

We got off to a rough start with Shea. We selected the Latigo model at original document signing, only to find out 4 weeks afterward that Shea did not include cabinets in the Casita nor would Shea install cabinetry in the Casita. No one ever said a word about this, not our sales rep or any of the staff in the model home. And the models had no signage indicating such. We felt that was very misleading. When I tried to reason with Melissa T. about this issue, she gave me a car purchasing analogy that I found a bit insulting considering the amount of money we were spending. When Shea started the build, the foundation was put in the wrong place and our friends noticed the placement and contacted us. Fortunately, I had the correct plot plan and was able to get it to Abbey and Shea before the concrete was poured. This delayed our build 6 weeks and there was no apology, no compensation, nothing from Shea except an "Oops". Strike 2. That was souring. Working with the designers was unusual since we had to make all the aesthetic selections on line due to the quarantine, but we were able to finish. Angela was excellent. Shea built our home with all the correct selections. We will have to see how it fares living in it. I have already noticed some sloppy craftsmanship around the window installs. Large gaps between the stucco were filled in with caulking. Definitely not fine home building there. I will address this on our 6 month walk through (or whatever the month walk through coming up). Thank you for this opportunity. Greg and Yvonne Lot 794 ... More

Shea's sales, project management, and warranty team were great. Trade work wasn't what I am use to for a Shea product.

OK with most issues concerning the Model house we bought. Having trouble with TESLA over solar panel exchange from SHEA to our own account.

The home is lovely. Some tweaks, of course. But while they were building, we were buying furnishings and getting ready to fill the house appropriately. Since there was no model of the Liberty design here, we relied on the floor plan and virtual tours of Liberty’s online. The dining light was 8 ft. From the wall. But here it was hung 5 ft. From the wall, contrary to the videos and tours. They said it was according to the plans. Apparently Shea advertises one thing and delivers something different. In this case, a dining chandelier that is in the wrong place. They refuse to admit the impracticality of the placement, claiming the blueprints were followed. We feel strongly that because every virtual tour of the Liberty shows it 8 feet from the wall should mean they should have to move our Liberty chandelier to 8 feet from the wall. They admit it is not in a usable spot, but say the blueprints were followed. Then CHANGE THE BLUEPRINTS...and move our chandelier to where it should be! ... More

The hardware for all cabinets and drawers were not an option. Cabinet and drawer pulls are necessary but not provided. Was not given option to add electrical outlets (buyer needed) while building. Costed more to cut through drywall to add later. These are simple things that Shea could have provided that would make a lot a difference to a home buyer.

We have had a brake down with first review issues being completed.I have to mention outside paint job was not close to your standards.

Sale staff exceptional in all phases.. making the process less stressful..

Originally Shea didn't want us to close in mid-December until a much delayed garage door arrived and was installed. They finally agreed to install an alternative garage door to allow us to proceed with our closing. That was much appreciated. Our garage door finally arrived over a month later and was installed but had two damaged panels. Replacement panels arrived damaged. We are now approaching a three month wait without an acceptable door. We've asked our damaged door to be painted the proper color to allow our home to appear completed from a distance, but Shea has refused.

Communication from the Sales Department has been exceptional. Understanding that we purchased our home at the onset of the COVID Pandemic, there have been some challenges; communication from trades & completion of punchlists have been the largest hurdle. All in all, we love our home and have enjoyed the process.

Don’t use Shea mortgage! And upgrade options are very overpriced. Things that can be done later, such as landscaping, are better to do on your own.

Shea builds a good product. We purchased a model home in Gateway Quarter and although it was priced as-is, the prep of repairing items such as holes in the wall and paint matching was not good. Promises regarding the replacement of dead landscaping were not kept.

Overall, better than our last builder.