Shea Homes Reviews

Our sales associate was knowledgeable, helpful, and responsive! I was disappointed that we received no communication welcoming us or congratulation us after we closed. The project manager and warranty contact have been great! They have both been responsive and helpful. We are looking forward to enjoying our new home for many years!

This is a quality builder. Good sales person.

Did not enjoy the design center. The attitude of the designer made me think twice about any extras. Hence, I did the minimum. My son and I walked out shaking our heads.

Shea has built us a great home, the individuals we worked with were wonderful. Buyer beware tho, will Shea sell out the community to another developer like they did ours? I wanted Trilogy and Shea, but our community was sold to Forestar and DR Horton. We did not understand what that would encompass. I love our home, just would be happier if it was still a Shea community.

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They used a lot of extra material for the model home that I bought which I really did not like there was not any option to change any of it. Which I thought was not fair if I am paying $80000 Above the actual price due to upgrades I should have been able to make some changes They way I like it not to pay that much extra because someone else decided for me. The garage opening is super small. I wish they could make some changes to that every in and out of the garage is a challenge. And finally the loan department is not customer friendly at all. Thank you for asking about my opinion I sure hope that you could really help me with the issues. Thank you ... More

Hmthe finish work is poor.

It took way too long to build my house, but the times controlled this issue. The workers worked hard and were friendly when encountered. I still have a missing cabinet door in my kitchen and missing fascia in my master bath, 2 months after occupying my home. No idea when they will be corrected.

Love our home! Really do. From the base plans to the structural options, all are very well thought out. Zero quality issues. If you find fault - then it's an indication that you should have had a custom builder and the price that goes along with it. The only complaint we had was the multiple - and unclear - points of contact. We never really knew who could answer what when. Sales person basically drops off at contract signing. But then, with some options / changes, you need to go back to the sales person. Most selection are with a contract design firm. We never had a clear pricing list of the upgrades. e.g. arrived at AZ Tile to pick out our kitchen counter tops all to realize from AZ Tile there was an approved Shea list. Who knew!? Everyone seemed to have an assistant - so you'd get an email out of the blue stating 'sign this'. Why? Who are you? Full quarterly HOA fees were never fully explained - I will say in writing because I have zero record of it. Again - LOVE the end result. Just be ready to be very attentive along the way . . . and ask over and over again "what should I expect next?" "What should I do next?". ... More

Nancy was very helpful. She showed us homes that met our needs. She answered any and all questions she could. If she wasn’t able to answer the phone when I called, she called back in a timely manner.

Shea seems more committed to the building process and following established protocol vs. delighting the customer when a problem surfaces or a simple request is made.

Beautiful layout and floor plan

Ongoing construction around me is difficult. The construction fence pushing people to walk thru my yard and smashing my plants is distressing. The loud music is annoying. Better design would include a solar tube in the dark master bath, counter garbage disposal button instead of under sink and thin grout lines (instead of 1/2inch white) in the floor. No real designer would put wide white grout in the floor.

Trust the process! Eventually, they will get it right.

Our one-month review with Cory is 90% complete, just some painting to be done now.

Overall we are happy with the house. The "sales agent" was a very professional and a pleasure to work with. The "design agent" was NOT professional at all and we are very disappointed in her work. The "project manager" was very professional and very easy to work with. He answered all of our questions in a timely manner and addressed our concerns during the entire building process.

Overall, it was a good experience. The team was easy to work with, and the workmanship and quality were solid. However, I wouldn’t recommend using the insurance company they partner with. Their representatives were rude and seemed uninterested in helping customers. Emails were often ignored, and when they did respond, questions weren’t clearly answered. Interestingly, they only became responsive when I mentioned bundling car insurance.

Overall quality of home is very good. Warranty service on construction defects excellent. Value for money in today’s market is questionable, but that is an individual choice. Having owned 8 brand new homes in that last 49 years, Shes is good only disappointment is lack of attention to yards outdoors. Enough said.

My experience with Shea Homes was okay overall, but I was disappointed with parts of the process. Their lender offered me an interest rate much higher than the market despite my strong credit, and when I chose another lender, I lost the promised closing cost coverage. I was also told inspection issues would be resolved before closing, but they weren’t though paperwork was signed as if they had been. The home is nice, but the process could have been far more transparent and customer-focused.

We now are happy with the result but did have to work out some details that at first were not being handled well. We did work everything out and love this new home now.

I don’t think the workmanship ( ie cabinetry, electrical quality etc ) is very good As well as how parts were designed Also upon buying there should have a bit more ability to make changes

Make sure you get Everything in Writing. Because you will not get what you were told you would. Then the explanations for that from Management will be: They should not have told that. There is nothing we can do now. Sorry about that. That is an error in our system and that is what you are getting. OOPS!!

I want to share my experience with Shea Homes, highlighting both the positive aspects and the areas where communication and transparency could be significantly improved. From the beginning, I encountered challenges in selecting a floor plan. One of the most frustrating aspects was the lack of explanation as to why a balcony was not included in the design for the location I had chosen. I specifically wanted a balcony, but it wasn’t offered—and this important detail was never clearly communicated during the selection process. Another major concern arose when I discovered a $6,000 charge for a three-panel sliding glass door I did not request. It was automatically included in the home’s price, despite the absence of a balcony. Paying for an upgrade that serves no functional purpose felt unnecessary and unjustified, and again, there was no prior discussion or approval from my end. During the first walk-through, I identified numerous construction issues. Fortunately, the builder addressed them promptly, and I want to commend Vince, the superintendent, for his responsiveness and professionalism. However, the final walk-through was poorly communicated. I was not clearly informed about the timing or process, which left me confused and unprepared. After moving in, I was disappointed to discover the water in this area is extremely hard. I later learned—on my own—that Shea Homes offers a water softener installation during the building phase. Unfortunately, I was never informed of this option. Had I known, I would have absolutely included it, as hard water has a long-term impact on plumbing, appliances, and daily comfort. This lack of proactive communication resulted in a missed opportunity that continues to affect my home experience. Additionally, the post-move-in requirements from the Homeowners Association (HOA) added an unexpected layer of stress. I found it odd and somewhat unreasonable that homeowners are required to complete their yard landscaping within six months, yet the HOA’s own design approval process takes more than four weeks. On top of the delay, we were required to pay an additional fee for architectural design approval. The communication around this process was not smooth or supportive—it came across as demanding, without offering clear guidance or flexibility. I believe this process could have been handled more collaboratively to reduce unnecessary pressure on new homeowners. On a more positive note, I want to highlight the outstanding support I received from Mr. Will Duke, the warranty representative. He went above and beyond to resolve several post-move-in issues, including improperly installed bathroom drainage, water heater concerns, and electronic problems. His responsiveness, professionalism, and genuine concern for my satisfaction made a meaningful difference. I truly commend him for his dedication and customer care. Overall, while there were positive elements to my experience, including some helpful individuals along the way, I feel that several important details were either omitted or poorly communicated throughout the process. The lack of transparency around the balcony design, sliding door charge, water softener installation, and HOA landscaping requirements significantly impacted my overall satisfaction. I hope Shea Homes and its partners will take this feedback seriously and improve the level of transparency, communication, and homeowner support moving forward. ... More

We were part of the first buyers, so there were no models to view. The sales staff were very good. We were not allowed to make some changes that we wanted with options/upgrades, and they were very over-priced. We're paying the HOA fee, but not receiving any benefits from that yet, as the clubhouse amenity is a long way from completion. The front landscaping was not done very well, no weed barrier, so we are pulling weeds every a few times a week,

Shea nickle and dimes you to death with charges for every single thing. This was my 2nd time having a home built in a community. My first experience included a lot of options in the purchase price with levels of upgrades, but Shea doesn't really give you a single option in the base price. You're stuck with everything basic, not even a choice of paint or flooring color differences. For a price $1M+ for a new home, you'd think it would include all the lighting, a landscaped backyard, high quality paint, window shades/coverings, smart home technology everywhere; however, none of this was included and all of it was additional costs. The $1M+ for the base price literally includes the four walls and base materials. ... More