Shea Homes Reviews

We love our beautiful new home. However- You cannot expect perfection and when a couple of minor issues surfaced with our new home- James our CS rep was on it. Bringing in trades ri make it right - right away. Our home is beautiful and we love it- everyone at Shea from sales to construction supervisors to customer service represent quality and responsiveness. We felt cared for and prioritized. It was a smooth process- everyone says building a house is stressful- not for us- it was fun and exciting with Shea!

I relocated to the Houston area from out of state and everyone: sales, finance, the construction manager, management, & title company are great to work with. Once we got settled in it was like family, the construction manager checked on us until we were passed to home warranty department, which is very responsive, and quickly addressed any concerns we had. Everyone that entered my home has been a pleasure to work with. I love my home, neighbors and the community pool area /playground. This has been a great experience because of the Shea Team! You won't be disappointed.

Construction management POOR-Timely attention to serious issues Poor to OK. Tracy Grenier is outstanding

Lovely neighborhood with an easy way to meet neighbors as well as a save atmosphere. Love my home and the connectivity to Maple Valley, a lovely, vibrant town.

Sonja in Sales and Karina in field operations were fabulous every step of the way. Landscaping company was non-responsive throughout the process and product quality was lacking. Quantum for the high voltage and audio visual was very good from a sales perspective. The operations side is lacking. I’ve been here two months and still not completely operational.

Overall our experience with Shea Homes and Shea Mortgage was very positive. We are enjoying our new home very much!

Shea's approach has been very professional. They kept us well informed throughout the process. The onsite sales staff was always very helpful and answered our questions without hesitation. Finally, they worked very hard to meet their stated project timelines and our house was completed on time as committed.

This is our first home in USA and we could not ask for better!! From day 1 which is visiting the sales office our experience has been amazing. The support and professionalism shown by Shea staff stands out than any other we have heard or seen. The crew (sales, construction, mortgage etc.) have been really helpful. House is build to meet all the regulatory requirements and codes so one can sleep peacefully. I am really grateful to Shea team as even with the issues faced due to pandemic and winter storm they managed to get the house ready before estimated time. I believe that this is only possible because it was Shea Homes. Thanks Shea Team. ... More

I appreciate that Shea intentionally provides support throughout the sales, design construction and settling in process. They have an excellent team, including other home owners that are attentive and caring each step of the way. It’s not just a home, it’s a community.

These people build a great home and developed a great community in Orlando. Incredible amenities in a great location. We looked at more than a hundred homes in more than a dozen communities. We've now been owners for two months and wish we'd moved earlier!

Very well insulated. They fix any errors. Building too many homes at once, workmanship suffering.

Would like to mention June and Octovia from Shea Home has been giving wonderful service. Very pleasant and easy to work with both of the individual. Octovia takes immense steps to meet the quality and customer satisfaction. Deeply disappointed with Solar installation is horrible experience, took several follow-ups to make things working.

Multiple issues from cabinets will not close due to not being adjusted. Frontdoor hardware will not work properly ,thank goodness for the garage or we be locked out or unable to lock when leaving. Two screws fell out of it first day. Still waiting. Counter top for island has 3 major circle flaws in it still waiting. Light fixture falls out of ceiling they came pushed it in ,that night fell out again n just hangs there we have 10ft ceiling so can't just hop up there. Think you get the point,oh in December when choosing our package and it HAD to be done that week I asked for a different color garbage switch which they offered. It is 1st week of August and finally they call its here. Counter dude came took the Third set of pictures of Counter still not resolved. He thinks they will pull Counter n try to buff. It won't work,in the mean.time where is my advocate from Shea , no where. First week run microwave n blows a fuse, panel had to be replaced (one switch) but new house had to wait a week. Would I ever by a Shea home or refer someone NO ... More

Very happy with our home , construction of home is fantastic and customer service has been fantastic as well.

Shea looks out for Shea.

Nancy was very helpful. She showed us homes that met our needs. She answered any and all questions she could. If she wasn’t able to answer the phone when I called, she called back in a timely manner.

Great product- solid design features.

Our Shea Home build exceeded our expectations for quality and functionality.

Right on schedule. Communicate with buyers.

Overall good…Octavio responsiveness to issues is the best!

The home buying experience was amazing from start to finish! I absolutely love my Shea home!

The house is great, however, there where some issues that need to be resolved

Home Buying process is smooth and transperent. Thanks Shea homes team for helping me through out the process.

The process with Shea homes has been excellent. The loan department made sure that our loan was processed smoothly and professionally. During the construction, they kept us informed with numerous phone calls to update us on the status of the home. After the move-in, they consistently communicated with us. We moved in during the early phase of the construction. It turned out to be a good investment and the subdivision layout is extremely nice. We have been incredibly pleased doing business with Shea homes.

Chad has been fantastic with follow up and Tracy the same with issues after I moved in!